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NETS Motoring Card FAQs

General

What is the NETS Motoring Card?

It is a contactless, multi-purpose stored value CEPAS card that can be used for ERP and car park payments in Singapore. The NETS Motoring Card can only be used in 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).

What is the difference between the current CashCard and the NETS Motoring Card?

The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.

The NETS Motoring Card also offers the following features:

  • Auto Top-Up
    • Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
  • Contactless Functionality
    • For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
  • NETS FlashPay Reader App or NETS App (coming soon)
    • The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
  • Exclusive privileges and benefits (terms and conditions apply):
    • WINK+ points with ERP payments
    • Free card insurance by HL Assurance
Where can I buy the NETS Motoring Card?

The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.

I went to a petrol station / convenience store today but they did not have the NETS Motoring Card.

Our distributors have their own processes to distribute the cards across all their stores. Some stores may run out of cards faster than others. You may try to go to another store or drop by the NETS Customer Service Centre. We will always have a card for you.

NETS Customer Service Centre

298 Tiong Bahru Road, #06-01 Central Plaza, Singapore 168730

Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)

How do I pay for ERP / car park charges?

You may use the NETS Motoring Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).

For ERP: 

Simply insert your NETS Motoring Card into your vehicle’s 2GIU to pay for your ERP charges.

For Car Park: 

Where auto deduction is available, insert your NETS Motoring Card into your vehicle’s 2GIU to enter and exit the carpark.

Where auto deduction is not available, tap and hold your NETS Motoring Card on the car park reader.

What is the maximum amount that the NETS Motoring Card can hold?
The NETS Motoring Card can hold a maximum of $500 in stored value.
What should I do if I am having issues paying for my car park fees using my NETS Motoring Card?

To ensure a smooth payment experience with the NETS Motoring Card at car parks, please take note of the following.

  1. For full Electronic Parking System (EPS) car parks, please keep your NETS Motoring Card in the In-Vehicle Unit (IU) when entering and exiting the car park.
  2. For car parks that auto-detect the NETS Motoring Card in the IU when entering the car park but not when exiting, kindly remove the NETS Motoring Card from your IU and tap and hold the card on the car park reader when exiting.
  3. For car parks that do not auto-detect the NETS Motoring Card in the IU when entering the car park, please tap and hold the card on the car park reader when entering and exiting the car park.
How do I view the transaction history for my NETS Motoring Card?

You can view your card’s transaction history at the following locations:

  • NETS Top-Up Machines (Please select ‘NETS FlashPay / Contactless CashCard’)
  • NETS Self-Service Stations (Please select ‘NETS FlashPay / Contactless CashCard’)
  • DBS/POSB, OCBC and UOB ATMs (Please select ‘NETS FlashPay / Contactless CashCard’)
  • NETS Customer Service Centre located at 298 Tiong Bahru Road #06-01 Central Plaza
    • Operating hours: 8:30am to 5:30pm (Mondays to Fridays)
  • NETS FlashPay Reader App or NETS App (coming soon)

Note: A fee of $0.20 (GST inclusive) is chargeable for each statement print, similar to statement print at local banks’ ATMs for NETS CashCard. For statement print at ATM, the last 10 transactions can be printed. For statement print at NETS Top-Up Machines or NETS Self-Service Top-Up Stations, a maximum of up to 30 transactions can be printed.

Can I use the NETS Motoring Card to pay for vehicle tolls at the customs

Yes, the NETS Motoring Card can be used for vehicle tolls at the customs checkpoint.

How can I top up the NETS Motoring Card?

You can top up the NETS Motoring Card at the following locations:

  • NETS Top Up Machine at all car parks (Please select ‘NETS FlashPay/Contactless CashCard’)
  • NETS FlashPay Reader App* or NETS App (coming soon)
  • DBS/POSB, OCBC and UOB ATMs (Please select ‘NETS FlashPay/Contactless CashCard’)
  • Convenience Stores*: 7-Eleven & Cheers
  • Auto Top-Up using Credit/Debit Card as Source of Funds*
  • NETS Customer Service Centre
    • 298 Tiong Bahru Road #06-01 Central Plaza
    • Operating Hours – 8:30 am to 5:30 pm (Mondays – Fridays)

*Note: A top-up fee may apply:

  • up to $0.30 per transaction for Top Up via NETS bank card
  • up to $0.50 per transaction for Top Up via cash or credit/debit card
Is there a minimum top up amount for the NETS Motoring Card?

The NETS Motoring Card has a minimum top-up value of $10.

Can I get a refund of the balance in my NETS Motoring Card?

You are entitled to a refund of the remaining stored value in the NETS Motoring Card within 2 years after the validity period.

If your NETS Motoring Card has expired for more than 1 calendar year after the Validity Period, NETS shall be entitled to levy a service charge of S$1.00 per month or such other amount as NETS may determine from time to time, such levy to be deducted monthly from the Stored Value commencing the month after the end of the 1 year until the Stored Value is fully depleted, or until the 72nd calendar month (6 calendar years), whichever is the earlier.

How can I refund my NETS Motoring Card?

You can refund the remaining value at any DBS/POSB, OCBC and UOB ATMs. Please follow the instructions detailed at each ATM.

Can I get a refund if my NETS Motoring Card is damaged/faulty?

If your NETS Motoring Card is damaged/faulty, please visit the NETS Customer Service Centre located at 298 Tiong Bahru Road #06-01 Central Plaza – Operating Hours: 8:30 am to 5:30 pm (Mondays – Fridays) to have your card checked. If a refund is necessary, it will be processed and the remaining stored value will be credited into your designated bank account within 14 working days.

What should I do if I have misplaced my NETS Motoring Card? Do I get a replacement?

The NETS Motoring Card is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS Motoring Cards.

For cards registered under FlashPay Shield, insurance coverage may apply. Click here for the full FAQ and T&Cs.

What if a wrong deduction is made for my NETS Motoring Card? How do I file a claim?

Please proceed to perform a statement printout at any DBS/POSB, OCBC or UOB ATMs (a nominal fee is applicable) or NETS self-service top-up terminals. Thereafter, send the printout together with the transaction details (i.e. transaction date, amount & location) to info@nets.com.sg for investigation. You will be notified on the findings and follow-up actions within 5 working days.

Is there an IU alert to inform drivers on the low NETS Motoring Card balance?

If the balance on your NETS Motoring Card balance is less than $5, you will be alerted by a beeping tone when the card is inserted into the 2nd Generation In-Vehicle Unit (2GIU).

Where can I find a copy of the Terms & Conditions Governing the Use of the NETS Motoring Card?

You may refer to the terms and conditions here.

Auto Top-Up

What is Auto Top-Up by credit/debit card?

This allows you to automatically top up your NETS Motoring Card when there is insufficient stored value to make a payment transaction at ERP gantries and EPS (CEPAS-compliant) car park exits. The Auto Top-Up amount will be deducted from the registered credit/debit card.

Where can I register for Auto Top-Up by credit/debit card?

Register for NETS Motoring Card Auto Top-Up by credit/debit card on your NFC-enabled Android phone using the NETS FlashPay Reader App OR via NETS ATU Registration Portal. Upon successful registration, you will receive an activation code via SMS/email within 2 days.

Which Bank Cards are eligible for NETS Auto Top-Up registration on the NETS website?

Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.

Is there a minimum age to register for Auto Top-Up by credit/debit card?

You must be at least 18 years old in order to register for Auto Top-Up by credit/debit card.

How many NETS Motoring Card(s) can be registered to a credit/debit card for Auto Top-Up?

You can register up to five (5) NETS Motoring Cards on a single credit/debit card for Auto Top-Up.

Why did I receive an SMS from my Bank that a dollar transaction occurred while registering for Auto Top-Up?

This notification is sent during Auto Top-Up registration to authenticate the validity of your credit/debit card and no monetary deduction is made.

What should I do if I do not receive the activation code for Auto Top-Up?

The activation code will be sent to the mobile number that you have provided at the point of registration at NETS ATU Registration PortalNETS FlashPay Reader App. If you have not received your activation code after 2 days, please request for a new activation code by calling the 24-hour NETS Customer Service Hotline at 6274 1212.  A new activation code will be sent on the following day.

What is the validity period of the Auto Top-Up activation code?

Your activation code is valid for 7 days from the date of issuance. The expiry date of the activation code will be stated in the email notification to you.

What items am I required to bring for the Auto Top-Up activation at TransitLink Ticket Office?

Please bring along the following items:

  1. Your NETS Motoring Card registered for Auto Top-Up
  2. Activation code
What should I do if my Auto Top-Up activation code has expired?

Please re-register for the Auto Top-Up service if the Auto Top-Up activation code has expired.

What are the Auto Top-Up amounts available?

For Auto Top-Up registration via NETS ATU Registration PortalNETS FlashPay Reader App:

  • You may choose top-up values of $30, $40 or $50.
Can I change the top-up amount once it is selected?

You will need to re-register for the Auto Top-Up service with your newly selected top-up amount.

  1. De-register the Auto Top-Up on your NETS Motoring Card at any NETS Self Service Station/ Top-Up Machine or NETS Customer Service Centre.
  2. After 14 working days from the date of de-registration, please proceed to sign up for the Auto Top-Up for your NETS Motoring Card using your new credit/debit card again on our NETS ATU Registration Portal or via the NETS FlashPay Reader App (Android only).
Is a deposit required for the Auto Top-Up by credit/debit card?

From 1 September 2021, a $50 refundable deposit is required when registering for the Auto Top-Up by credit/debit card via NETS ATU Registration Portal.

Will existing Auto Top-Up arrangement be affected by this deposit requirement?

For existing users who have registered for Auto Top-up service before 31 August 2021, you are not required to place any new deposit to continue the service. However, if you are registering for a new Auto Top-Up service for a NETS FlashPay Card or NETS Motoring Card after 31 August 2021, you will be required to place a deposit.

Is the deposit refundable?

Yes, the deposit amount will be refunded to the registered credit/debit card. However, if your credit/debit card is terminated, you will need to inform NETS which local bank to receive back the deposit amount.

Why is NETS collecting a deposit for Auto Top-Up service?

With the Auto Top-Up arrangement, NETS will top up the registered NETS FlashPay Card / NETS Motoring Card whenever the card stored value is insufficient to pay for ERP or car park charges. NETS will then charge/ collect the top-up amount from the registered credit/ debit card. In the event that NETS is unable to charge/ collect the top-up amount from the credit/ debit card, NETS will offset the outstanding amount from your deposit.

Are there registration charges for the Auto Top-Up by credit/debit card service?

There is no registration charge for the Auto Top-Up by credit/debit card service.

Why is the transaction date for the Auto Top-Up transaction on my bank statement different from the actual transaction date?

The date reflected on your bank statement refers to the posting date for the Auto Top-Up transaction (usually a few days after the actual transaction date).

I noticed that the Auto Top-Up transactions that I have incurred took more than a month to be charged my account. What is the cause of the delay?

The delayed charging is part of the different settlement procedures with merchants, which can take up to 30 days.

You may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to confirm your transactions.

My bank statement shows that I have been charged multiple times for Auto Top-Up. What should I do?

You may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transactions.

How will the Auto Top-Up transaction be reflected on my bank statement?

The Auto Top-Up transaction will be reflected as “FlashPay Auto Top Up”.

How soon will the next Auto Top-Up occur, assuming that my NETS Motoring Card just received an Auto Top-Up today?

Please note that there is an interval of 3 calendar days between the Auto Top-Ups. If your Card received an Auto Top-Up of $30 on Monday, the next time an Auto Top-Up can be performed on your Card is on Friday of the same week.

If you require additional top ups during the 3-day interval, you may top up your NETS Motoring Card manually at the following top up points:

  • NETS Top-Up Machines
  • NETS Self-Service Stations
  • NETS FlashPay Reader App*
  • NETS Customer Service Centre
  • Add Value Machine Plus (AVM++)
  • General Ticketing Machines (GTM)
  • Top Up Machines (TUM)
  • Local bank ATMs (DBS/POSB, OCBC and UOB)
  • SMRT/SBST Passenger Service Centres
  • 7-Eleven stores (except at Shell stations)*
  • Buzz Pods*
  • Cheers*
  • FairPrice Xpress*
  • TransitLink Ticket Offices*

*A service fee may be charged by the service provider for each top-up.

What should I do if my Auto Top-Up enabled NETS Motoring Card is blocked? Can I continue to use my Card?

Your Auto Top-Up enabled NETS Motoring Card may be blocked due to an outstanding Auto Top-Up amount on this card. You need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked.

I have cancelled/changed the credit/debit card tied to my Auto Top-Up. What should I do?

You will need to de-register the Auto Top-Up on your NETS Motoring Card at selected NETS Self Service Station/Top Up Machine or NETS Customer Service Centre.

For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.

If you do not intend to continue to use the NETS Motoring Card, you may perform an online refund of the remaining stored value in the Card 14 working days after de-registration at any local bank ATM.

Are there charges for Auto Top-Up and what are the charges?

From 1 April 2016, the charges are as follows:

  • For Auto Top-Up via credit/debit card, a fee of $0.25 will be charged to the registered credit/debit card.
  • Special amounts are applicable for special credit card tie ups that will be communicated from time-to-time.
Where can I de-register the Auto Top-Up service?

You may de-register the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.

For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.

Is there any fee for the deregistration for Auto Top-Up?

There is no fee for the Auto Top-Up de-registration function.

After de-registration of Auto Top-Up Facility, can I sign up immediately?

Please wait for 14 working days for the de-registration process to be completed before proceeding to sign the same NETS Motoring Card up for Auto Top-Up Facility.

How do I obtain a refund of my stored value on my Auto Top-Up enabled NETS Motoring Card?
  1. You may de-register or de-activate the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.
    • You may then perform a refund of the remaining stored value in the card at any local bank ATM after 10 working days. This amount will be credited directly to your bank account; or
    • You can obtain an immediate cash refund at TransitLink Ticket Office. This is only applicable for remaining balances of less than $100 per card; or
  2. You may submit your Auto Top-Up enabled card for deferred refund at the TransitLink Ticket Office or NETS Customer Service Centre.
    • The remaining stored value and Auto Top-Up deposit (if any) will be credited to your account within 14 working days upon receipt by NETS.

Note: Please note that your card will be cut up and retained when you submit it for deferred refund.

Did not find what you were looking for?

Reception

(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holiday.