NETS App

what’s new

Discover the new NETS App experience

Benefits

Why NETS App?

All your NETS services in one app

Enjoy greater convenience with payments, card top-ups, family wallet management, and motoring services all in one place.

Quick and convenient top-ups

Save your bank cards for faster top-ups of your NETS Wallet and NETS cards.

Stay in control

Track transactions, monitor balances, and stay on top of your spending with ease.

All your NETS services in one app

Enjoy greater convenience with payments, card top-ups, family wallet management, and motoring services all in one place.

Quick and convenient top-ups

Save your bank cards for faster top-ups of your NETS Wallet and NETS cards.

Stay in control

Track transactions, monitor balances, and stay on top of your spending with ease.

use cases

How can I use the NETS App for my daily needs?

Motoring

Retail

Family Expenses

Enjoy convenient motoring payments

Save your bank cards for easy top-ups
Add vehicles for vCashCard service

**Register**
Register or update profile with Singpass

**Select payment methods**
Go to ‘My Payment Methods’ under profile.

**Save your card**
Save preferred card to enjoy easy top-ups.

**Link vehicle**
Link your vehicle via Singpass during registration or add it under ‘Vehicles’.

**Enable Auto Top-up**
Register for Auto Top-up if you have not done so.

**Activate vCashCard service**
Start using vCashCard service after your linked vehicle is approved.

Fast, Convenient QR payments

SGQR label
NETS Terminal

Look out for the NETS QR icon found on the SGQR label near the cashier. Using your NETS App, tap or scan the QR code and enter your purchase amount to make payment.

**Tap the SGQR label**
Tap your phone on the QR code on the SGQR label.

**Enter payment amount**
Enter the amount you wish to pay.

**Confirm payment**
Review the payment details and confirm your payment.

The NETS QR code will be displayed on the terminal. Using NETS App, tap on the top of the terminal to complete your payment.

**Select NETS QR**
Inform the cashier that you are paying with NETS QR.

**Tap to pay**
Tap your phone on the top of the NETS terminal when NETS QR is displayed

**Payment approved**
Your payment is complete once the approval screen is displayed.

Manage Family Expenses

For You
For Dependants

**Add sub-wallet**
Create a sub-wallet for your dependants under ‘Family Wallet’.

**Send an allowance**
Enter your dependant’s details and select the amount you wish to send.

**Manage spending**
Set daily limits and receive notifications of transactions made.

**Receive your allowance**
Swipe right on the main wallet to access the allowance credited to your sub-wallet.

**Make payments**
Use the available balance in your family sub-wallet for everyday QR wallet.

**Track your spending**
View your available balance and keep track of your spending.

Highlights

Featured Promotions NETS App
NETS App x Spark Car Care by ComfortDelGro Promotion
Enjoy over 40% off car servicing and 10% off a car health check. Only with NETS App!
Find Out More NETS App x Spark Car Care by ComfortDelGro Promotion
Featured Promotions NETS App
NETS App x Euroauto Garage Promotion
Enhance your car air conditioner performance with Coolshot Ultra, now available at $58. Only with NETS App!
Find Out More NETS App x Euroauto Garage Promotion
Featured Promotions NETS App
NETS App x DRIVEN Promotion
Get a Fire Terminator JN1010 Hydrodynamic Spray at just $30. Only with NETS App!
Find Out More NETS App x DRIVEN Promotion
Featured Promotions NETS App
NETS App x AutoShield Solar Film Promotion
Get Autoshield Solar Film Silver Series with up to 90% UV rejection for just $199. Only with NETS App!
Find Out More NETS App x AutoShield Solar Film Promotion
Featured Promotions NETS App NETS Bank Card NETS Prepaid Card NETS QR
NETS x Eu Yan Sang Promotion 2026
Enjoy a NETS exclusive promotion from Eu Yan Sang! T&Cs apply.
Find Out More NETS x Eu Yan Sang Promotion 2026

Download the NETS App now!

Frequently Asked Questions

The NETS App is a mobile application available on Android and iOS that enables you to:

Register for a NETS Account and save bank cards for convenient top-ups and payments
Top up and manage your NETS cards, including NETS FlashPay/ Motoring/ Autopass Card and NETS Prepaid Cards, with Auto Top-up (ATU) for eligible cards*
Top up and pay with your NETS Wallet, and create sub-wallets for your dependants with Family Wallet
Register and manage vCashCard service for ERP payments
Access partner services and exclusive in-app promotions

*Top-up fee may apply.

A NETS App account unlocks the full suite of NETS App features, including card and wallet management, vCashCard service, saved bank cards for seamless top-ups and payments, partner services, and exclusive promotions.

Filter by Category

All Questions

The NETS App is a mobile application available on Android and iOS that enables you to:

Register for a NETS Account and save bank cards for convenient top-ups and payments
Top up and manage your NETS cards, including NETS FlashPay/ Motoring/ Autopass Card and NETS Prepaid Cards, with Auto Top-up (ATU) for eligible cards*
Top up and pay with your NETS Wallet, and create sub-wallets for your dependants with Family Wallet
Register and manage vCashCard service for ERP payments
Access partner services and exclusive in-app promotions

*Top-up fee may apply.

A NETS App account unlocks the full suite of NETS App features, including card and wallet management, vCashCard service, saved bank cards for seamless top-ups and payments, partner services, and exclusive promotions.

Please open the NETS App on your mobile device and go to the sign-in page.

If you have forgotten your password, please select “Forgot Password” and follow the instructions to reset your password.

If you have forgotten your email address (used as your user ID), please select “Forgot Email” and follow the instructions to recover your email address.

The NETS App can be found on the Google Play Store or Apple App Store.

To register for a NETS App account:

Download and launch the NETS App

Select ‘Register’

Select ‘Retrieve Myinfo with SingPass’

Verify your email address and mobile number using the OTPs sent to you

Create your password

Complete the registration process

Once registration is successful, you can sign in to access NETS Wallet, Family Wallet, vCashCard service and other NETS App services.

After installation, you can launch the NETS App in 2 ways:

For iOS users, you can locate the NETS App icon in your mobile device and launch it.
For Android users, you can locate the NETS App icon in your mobile device and launch it. If NFC is not enabled, a prompt will appear to enable NFC. Select ‘Yes’ and your phone settings menu will launch for you to enable NFC. Alternatively, if your phone is NFC enabled, place the card against the back of your phone where the NFC antenna is located, the NETS App will launch automatically once it reads the NETS Motoring Card.

Android mobile devices will be required to run Android 5.0 or later. iOS mobile devices will be required to run iOS 9 to download NETS App. In order to read the NETS Motoring Card via the Near Field Communication (NFC), iOS mobile devices model must be iPhone 7 or latest and running on iOS 13 or later.

We recommend the removal of the mobile device rear case cover (which may cause interference) before reading the Motoring Card.

Rooted mobile devices will not be able to perform transactions on the NETS App due to security concerns.

You are not required to sign in to the NETS App if you wish to do a one-time top-up of your NETS FlashPay Card or the NETS Motoring Card.

However, to save your bank card details for faster future top-ups, you will need to sign in to your NETS App account.

1. Top Up

Upon launching the NETS App, select ‘Top-Up’ under NETS FlashPay, Motoring Card.
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
Next, select the preferred amount for top-up
Proceed to key in your preferred credit/ debit card for the top-up transaction.
Enter the OTP to authorise the payment
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to complete the Top-Up.

2. Auto Top-up Registration

Please have your NETS Motoring Card with you and follow the steps below to register for Auto Top-up via the NETS App:

Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
Select “Auto Top-up Registration”
Complete the form with your preferred credit/debit card details and NETS Motoring Card CAN number
Proceed to ‘Submit’

3. Auto Top-Up Activation

Please follow the steps below to activate Auto Top-up via the NETS App:

Upon launching the NETS App, select ‘Auto Top-up’ under NETS FlashPay, Motoring Card
Select ‘Auto Top-up Activation’
Enter the 6-digit Auto Top-up activation code sent to you via SMS or email
Proceed to ‘Activate’
‘Auto Top-up Activation Successful’ message will be displayed once activation is completed.

4. Card Enquiry

You may do the following enquiries using NETS App.

Balance Enquiry
Card Expiry Enquiry
Transaction History

Please follow the steps below to make the enquiries:

Upon launching the NETS App, select more ‘…’ under NETS FlashPay, Motoring Card
Select “Card Profile”
You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
You will be able to read your NETS Motoring CAN number and expiry date.
Select back ‘<’ at the top left hand corner and you will be able to read your balance and see recent transaction history.
Select ‘History’ if you wish to see past transactions.

1. iOS Users

You may wish to try placing your NETS Motoring Card (vertically) behind the top edge of your iPhone to find a better connection with your iPhone’s NFC antenna.

2. Android Users

You may wish to try placing your NETS Motoring Card behind the centre of your Android phone to find a better connection with your phone’s NFC antenna. Otherwise, try placing behind the top or bottom of your phone as different phone models may have their NFC antenna set-up differently.

You can re-launch NETS App and place your NETS Motoring Card firmly against the back of your mobile device. If there are any funds that were not successfully topped up previously, NETS App will automatically proceed to top up the card.

If the payment page does not direct you back to the success message on the homepage, you can re-launch the NETS App to enquire your NETS Motoring Card to see if any funds have been loaded onto your card. If there is no top-up, there should not be any deductions made from your credit/debit card account. Alternatively, you may wish to contact the issuing bank of your credit/debit card to confirm.

For customers who top-up using Singapore-issued DBS/POSB, OCBC and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee* of $0.50 (GST inclusive) is applicable on any other applicable Banks’ card for every successful top-up transaction.

*In the event of a top-up dispute, the convenience fee charged for the top-up transaction will remain non-refundable. The fee is charged due to the transaction cost imposed by the banks and the card schemes.

Currently, the top-up service accepts all Mastercard, Visa and AMEX cards issued in Singapore and Malaysia.

Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.

You can perform up to three (3) top-up transactions on the same day. And up to twelve (12) top-up transactions in a week for your NETS Motoring card.

For credit card security reasons, the same credit or debit card can only be used up to ten (10) top-up transactions and no more than thirty-five (35) top-up transactions a week.

You may try to re-launch your NETS App and place your card firmly against the back of your mobile device to update your card. Alternatively, you may attempt to perform the top-up on another device.

Should the value of your card was not updated and your credit/debit card was deducted, you may contact NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transaction(s).

You are required to provide your NETS Motoring Card CAN (16-digit number printed on the back of your card), the first four and last four digits of your credit/debit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount, the approximate transaction date, transaction time and your contact details such as email and contact number for transactions verifications.

NETS Wallet is a stored-value wallet within the NETS App that allows you to top up funds and make payments conveniently using your mobile phone. Once funded, you can use your NETS Wallet for supported services such as QR payments at participating merchants, ERP payments through vCashCard, and payments for partner services available within the NETS App, without needing to access your bank account for every transaction.

You can top up your NETS Wallet through the NETS App using a supported bank card.

Open the NETS App

Select NETS Wallet

Tap ‘Top Up’

Enter your preferred top-up amount

Select your saved bank card or add a new card

Confirm the transaction

Once the transaction is successful, the top-up amount will be reflected in your NETS Wallet balance immediately.

You can top up your NETS Wallet using the bank cards you saved in your NETS App account.

Follow these steps to add a bank card to your NETS App account:

Log in to the NETS App

Tap the ‘Profile’ icon at the top left of the home screen

Select ‘Payment Methods’

Tap ‘Add NETS Bank Card’ to add a NETS-enabled ATM or Debit Card, or select “Add Amex/Mastercard/Visa”

Enter your card details and follow the on-screen instructions

Once your card has been successfully verified, it will be saved to your account and ready for use

For customers who top-up using Singapore-issued DBS/POSB, OCBC and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee* of $0.50 (GST inclusive) is applicable on any other applicable Banks’ card for every successful top-up transaction.

*In the event of a top-up dispute, the convenience fee charged for the top-up transaction will remain non-refundable. The fee is charged due to the transaction cost imposed by the banks and the card schemes.

If your bank card has been charged but the top-up amount is not reflected in your NETS Wallet, please try closing and relaunching the NETS App before checking your wallet balance again.

If the top-up is still not reflected, please contact NETS Customer Services at 6274 1212 or email info@nets.com.sg for assistance.

To help us investigate your transaction, please provide the following information:

Date and time of the transaction

Top-up amount

Last four digits of the bank card used

Screenshot of the transaction (if available)

Our team will review the transaction and assist you accordingly.

You can use your NETS Wallet for a range of payment services available through the NETS App, including:

QR payments at participating merchants

Payments for services available within the NETS App’s partner programmes

ERP payments for your registered vehicles through the vCashCard service

Other NETS Wallet-enabled features and services that may be introduced from time to time

Please refer to the NETS App for the latest available payment services and supported features.

NETS Wallet and NETS FlashPay/ Motoring/ Autopass Card are separate stored-value products that operate on different payment platforms.

As such, funds in your NETS Wallet cannot be transferred to or used to top up your NETS FlashPay/ Motoring/ Autopass Card. To top up your card, please use the available top-up methods provided in the NETS App or at authorised top-up locations such as NETS Top-up machines, local banks’ ATMs, petrol stations and convenience stores.

Family Wallet is the feature for managing and sharing money with your dependants. Within Family Wallet, you can create individual Sub-Wallets and assign funds to them from your main NETS Wallet balance. Each Sub-Wallet has its own balance and can be linked to one dependant for their use.

Log in to your NETS App account. On the NETS App home screen, go to “Family Wallet” and tap ‘Add’
Enter the required details and top-up amount, then tap ‘Create Sub-Wallet’
After the Sub-Wallet is created, tap ‘Link user’ to link it to a dependant
Enter your dependant’s email address. The dependent must have a registered NETS App account to receive the Sub-Wallet
Once linked, the dependant can access the Family Wallet in their NETS App

On the NETS App home screen, tap the dropdown under “Family Wallet” to view your Sub-Wallets
Swipe right on the wallet balance to find the Sub-Wallet shared with you
Tap ‘Scan & Pay’ at the top of the home screen, or tap ‘NETS’ in the bottom navigation bar to make a payment

In the NETS App, tap the profile icon at the top left to open your account settings. Select ‘Terminate Account’ to close your NETS App account and NETS Wallet.

If your wallet has a remaining balance, you must submit a refund request before the account can be closed. The refund will be credited to your nominated current/savings account. The account termination and refund process may take up to 14 days from the date of submission.

You can request a refund of your remaining NETS Wallet balance only when terminating your NETS App account and NETS Wallet.

Go to ‘Profile’ > ‘Terminate Account’ in the NETS App and follow the instructions to submit your account termination and refund request. Any remaining wallet balance will be refunded to your nominated current/savings account, subject to verification.

Please refer to the FAQ “How do I terminate my NETS Account?” for more information on the account termination process.

When you terminate your NETS App account, all Sub-Wallets linked to your account, including Sub-Wallets shared with other users, will be closed.

Any remaining balances in your Main Wallet and Sub-Wallets will be consolidated and refunded to your nominated current/savings account as part of the account termination process, subject to verification. The refund and account termination process may take up to 14 days to complete.

A refund request submitted as part of the NETS App account termination process may take up to 14 days to process. Once approved, the refunded amount will be credited to your nominated current/savings account.

Did not find what you were looking for? You can still reach us at the following: