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The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.
The NETS Motoring Card also offers the following features:
- Auto Top-Up
- Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
- Contactless Functionality
- For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
- NETS App
- The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
- Exclusive privileges and benefits (terms and conditions apply):
- WINK+ points with ERP payments
- Free card insurance by HL Assurance
The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.
Yes, the NETS FlashPay Card is valid for use for 7 years from the date of card encoding.
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- NETS Top Up Machines
- Add Value Machine Plus (AVM+)
- General Ticketing Machines (GTM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- 7-Eleven stores*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Office*
*A service fee may be chargeable.
To obtain a refund on the remaining card value in your NETS FlashPay Card, you may file the refund at the following channels:
- You may perform a refund of the remaining stored value in the card at any local bank ATM. This amount will be credited directly to your bank account; or
- You may obtain an immediate cash refund at any TransitLink Ticket Office. This is only applicable for remaining balances of no more than $100 per card; or
- Alternatively, you may visit the NETS Customer Service Centre for refunds.
Please note that your card will be cut up and retained when you submit it for deferred refund. You’ll need to notify your bank should you require any replacement card or to cancel your account before submitting the card for refund.
You will need to de-register the Auto Top-Up service on your NETS FlashPay Card at selected NETS Top-Up Machine or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
If you do not intend to continue to use the NETS FlashPay Card, you may perform an online refund of the remaining stored value in the Card, 14 working days after de-registration at any local bank ATM.
- You may de-register the Auto Top-Up service at any NETS Top Up Machines or NETS Customer Service Centre.
- You may then perform a refund of the remaining stored value in the card at any local bank ATM after 10 working days. This amount will be credited directly to your bank account; or
- You can obtain an immediate cash refund at TransitLink Ticket Office. This is only applicable for remaining balances of less than $80 per card; or
- Alternatively, you may submit your Auto Top-Up enabled card for deferred refund at the TransitLink Ticket Office or NETS Customer Service Centre.
- The remaining stored value and Auto Top-Up deposit (if any) will be credited to your account within 14 working days upon receipt by NETS.
Please note that your card will be cut up and retained when you submit it for deferred refund. You’ll need to notify your bank should you require any replacement card or to cancel your account before submitting the card for refund.
The card is available online and at several NETS official distributors. Please visit our NETS Prepaid Card page for an updated list of our distribution points, partners and promotions.
Each card is sold at $10 (inclusive of $5 stored value) at convenience stores and other outlets. The cost of the card is $5 and is non-refundable.
- NETS Top-up Machines
- Any DBS/POSB, OCBC or UOB ATM
- 7-Eleven*
- Cheers*
- FairPrice Xpress*
*A service fee may be chargeable
You may check and print the transaction history of your NETS CashCard at:
- Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
- NETS Self-Service Station
- NETS top-up terminals (up to the last 25 transactions)
*Please note that a $ 0.20 (GST inclusive) service fee is charged for a printout of the NETS CashCard transaction history at ATMs.
If you have a dual-mode IU, you may wish to consider switching to the new NETS Motoring Card if you are still using the NETS CashCard for your ERP and car park payments. The NETS Motoring Card is compatible not just with the current dual-mode IU, but also the future on-board unit (OBU) which will be introduced soon for the next generation ERP system. You can find more information from the NETS Motoring Card page.
If you are still using a first generation IU, you can purchase a CashCard from:
- NETS Customer Service Centre
Address: 351 Braddell Road #01-03 Singapore 579713
Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)
- Petrol stations
Note: As card distribution across petrol stations are subject to distributor internal processes, petrol stations may sometimes run out of cards. You can either visit another station or pick one up at NETS Customer Service Centre.
NETS CashCard can hold a maximum of $500 in stored value.
If you experience problems with your NETS CashCard, please call the 24-hour NETS Customer Service Hotline at 6274 1212 for assistance.
Yes, the NETS CashCard is valid for use for 5 years from the date of card encoding. The card is valid for a full refund within 2 years from the date of expiry. Subsequently, a service fee of $1 per month is deducted from the stored value.
You are entitled to a full refund of the remaining stored value in the NETS CashCard within 2 years after the validity period.
If your NETS CashCard has expired for more than 2 calendar years after the Validity Period, NETS shall be entitled to levy a service charge of S$1.00 per month or such other amount as NETS may determine from time to time, such levy to be deducted monthly from the Stored Value commencing the month after the end of the two years until the Stored Value is fully depleted, or until the 108th calendar month (9 calendar years) from the date of card encoding, whichever is the earlier.
If the card is not faulty, an immediate refund can be made at any DBS/POSB, OCBC and UOB ATM.
You may also send in your card for refund at DBS, OCBC and UOB bank branches or visit NETS Customer Service Centre.
Your CashCard can no longer be used once the card has been refunded.
The NETS CashCard is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS CashCards.
Please find the list of locations here.
NETS Top-up Machines allow you to perform the following functions* for your NETS FlashPay, CashCard and NETS Motoring Card:
- Top-Up
Top up using your NETS bank cards
- Auto Top-Up
De-register your Auto Top-up functionality
- Balance Enquiry
Check your remaining card balance
- Credit Rebate
Receive funds for faulty cards/disputed transactions
- Statement Reprint
Print your transaction history:
- CashCard: Max. 25 transactions
- NETS FlashPay/ NETS Motoring Card: Max. 30 transactions
- Prepaid Top-Up
Top up your prepaid Mobile SIM card (Starhub/M1/Singtel)
*Please note: As the type of terminal within the machine differs, not all of the above listed functions may be available. Please refer to the menu displayed on the terminal screen to check for available functions.
eNETS
eNETS
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You may have entered an incorrect credit card number, CVV or Expiry Date.
If you have made payment for the wrong product, please contact the merchant directly.
You will receive an email confirmation upon successful payment, and you will be led to a page with a “Transaction Successful” notification.
The transaction should also display in the transaction history of your card used for purchase. You may check your transaction history through ibanking or via ATMs.
An email will be sent to your email address if the transaction is successful and you will be led to a page, which shows “Transaction Successful.” If you experience any issues, you may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg.
Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from the following sites (domain).
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg(For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer’s manual.
Notes:
- In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
- Other examples of pop-up blockers may be named “Ad Blocker” or “Window Killer”, etc.
- Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).
- Open Internet Explorer.
- Click Tools in the upper toolbar.
- Click Internet Options.
- Select the Privacy tab.
- Click Settings under “Pop-up Blocker”
- In the input field for “Address for website to allow” indicate “www.enets.sg” and click Add button. The website will be displayed in “Allowed sites” box.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click Close and OK to apply the new settings.
- Open Firefox.
- Click Tools in the upper toolbar.
- Click Options.
- Select Content icon.
- Click Exceptions beside the “Block pop-up windows” checkbox.
6. In the input field for “Address of web site” indicate “www.enets.sg” and click Allow The website will be displayed in dialog box.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click Close and OK to apply the new settings.
- Open Chrome.
- Click the menu button
. - Click Settings > Click Show Advanced Settings.
- Click Content settings under Privacy section.
- Scroll down to Pop-ups section > Click on Manage Exceptions.
6. In the input field for “Pattern” indicate “www.enets.sg”, select click “Allow” under the Action dropdown list and click OK.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click on Close buttons until you return to Chrome to apply the new settings.
- Open Safari.
- Click Gear menu
. - Uncheck “Block Pop-Up Windows”.
Note: There is no way to selectively disable the pop-up blocker in Safari. Please check “Block Pop-Up Windows” again after you complete the payment.
- Click on Google Toolbar’s Pop-up Blocker button while at www.enets.sg website and check “Always allow pop-ups from enets.sg”.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- ibank.standardchartered.com.sg (For Standard Chartered Account holders)
1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and uncheck Enable Pop-Up Blocker.
2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting ‘Always Allow Pop-Ups From’. Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.
If you are making payment by eNETS and using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
If Safari Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.
- Go into settings of iPhone 4S and tap on Safari.
- Scroll down and turn OFF the Block Pop-Ups option.
1.If the Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.Go into Google Chrome of iPhone 4S, select the menu button and choose Settings.
2. In the Settings, select Content Settings.
3. In the Content Settings, turn Off Block Pop-ups.
1. Open Internet browser of Samsung Galaxy S3.
2. Click on the menu button of the phone.
3. Scroll down to select Settings.
4. In the Settings option, select Advanced.
- Open Google Chrome of Samsung Galaxy S3, press the menu button of the phone.
- Click the Settings option in the menu.
- In The Settings, select Content Settings.
- In the Content Settings, remove tick of Block Pop-ups option.
- Go into the Menu of Internet browser of HTC Desire HD phone and select Settings.
- In the Settings, scroll down and select Advanced.
- In the Advanced page, scroll down and remove tick of Block pop-ups.
- Tap on the Google Chrome menu button then go into Settings.
- In the Settings, go into Content Settings.
- In the Content Settings, choose to OFF Block Pop-ups.
NETS App
NETS App
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You can use your NETS Account to sign in to the NETS App.
The NETS App replaces the NETS FlashPay Reader App. More services are coming soon to the NETS App.
Please open the NETS App on your mobile device and go to the sign-in page.
If you have forgotten your password, please select “Forgot Password” and follow the instructions to reset your password.
If you have forgotten your email address (used as your user ID), please select “Forgot Email” and follow the instructions to recover your email address.
You are not required to sign in to the NETS App if you wish to do a one-time top-up of your NETS FlashPay Card or the NETS Motoring Card.
NETS Bank Card
NETS Bank Card
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For HSBC Visa Debit Card, PAssion POSB Debit Card, Maybank Mastercard Debit Card and all ATM cards, customers can apply or request for replacement from the respective banks.
For Visa Debit Cards issued by DBS, OCBC and UOB, customers may use their existing cards to tap for NETS contactless payment without any need to upgrade or perform any activation action.
Simply inform the cashier that you would like to pay by NETS and wait for the cashier to give you the cue to tap. Tap your contactless NETS Bank Card on the payment terminal to complete the transaction.
For transaction amount that is above $100, you will be prompted to key in your 6-digit card PIN after tapping your contactless NETS Bank Card.
Consumers can use NETS contactless feature for purchases under SGD$100 per transaction. For amounts greater than that, the terminal will prompt for PIN.
Every contactless card contains a highly sophisticated, highly secure chip. This chip performs a wide range of functions to maintain the card’s security, and can interact securely with a contactless terminal.
SimplyGo is an LTA and TransitLink initiative to introduce contactless payments on trains and buses. ‘SimplyGo’ brings more ease and convenience by giving commuters more e-payment options in transit.
SimplyGo enables commuters to use cards with contactless function for fare payments. There will be no need for upfront top-ups. For NETS Bank Card users, train and bus fares will be deducted from their bank accounts. For credit and debit card users, the fare payment will be charged to their credit or debit card.
Furthermore, commuters can sign up for a SimplyGo account and register their bank cards, debit or credit cards, to have access to their travel history and transactions via the TransitLink SimplyGo Portal or TL SimplyGo mobile app, anytime, anywhere, regardless of the card they choose to use on transit.
NETS Bank Cards with NETS contactless icon is compatible with SimplyGo.
You can get a contactless NETS Bank Card from participating bank branches.
You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account. Please login to your account and go to “My Cards” page to add your contactless NETS bank card. For Singtel Dash users, please key in your 16-digit Transit Card Number found in the “Train/Bus” tab of the app.
A password self-reset feature is available on the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users of NETS Tap Bank Card can also opt to receive push notifications for travel fares and claim approvals using the TL SimplyGo mobile app on their smartphones. Other services include submitting travel claims and viewing of claim status, as well as making payment for penalty fees.
Commuters who face issues at the point of boarding and alighting can approach officers at the Passenger Service Centre or Bus Captains for assistance. Commuters may wish to contact the Issuing Bank if they encounter difficulties using a specific bank card.
More information is available at the TransitLink SimplyGo Portal. For other enquiries, please call the TransitLink Hotline at 1800-2255 663.
Similar to tapping your current travel card on MRT fare gates and bus card readers, you just need to tap your contactless NETS Bank Card at the point of boarding and alighting for buses, and when entering and exiting MRT stations.
You can only use one contactless payment card (Mastercard, VISA, EZ-Link, NETS FlashPay or NETS Bank Card) at a time. Please remember to take out the card you intend to use from your wallet or bag and tap it on the fare device to enter and exit the MRT station, and when boarding and alighting from buses. Please use the same card to tap in and out.
If you lose your bank card, please call your Issuing Bank immediately to report loss and prevent misuse.
Please call your Issuing Bank for further assistance.
For NETS Bank Card users, you will have to transfer or deposit additional funds into your bank account to continue using SimplyGo.
You can pay for all public train and bus fares (basic and premium bus services) with a contactless NETS Bank Card.
Please note that for premium bus services, bank cards can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic and premium bus services) are installed with a standard card reader as shown below.
No. The fares charged using NETS Bank Card are the same as existing transit fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.
Please note that concession fares do not apply with NETS Bank Card. Commuters eligible for concession schemes are entitled to be issued personalised smartcards that allow them to pay a subsidised fare.
There will be no additional charges when using Singapore-issued contactless bank cards for SimplyGo.
Transactions will be processed and deducted from your bank account. The aggregated charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier. The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your bank account after it has been processed by your Issuing Bank.
To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
The finalised charges will also be posted in your account with the merchant descriptor name – “BUS/MRT”.
The aim of posting aggregated charges is to keep the account statement short and concise. The details of each transaction are available in your SimplyGo Account on the TransitLink SimplyGo Portal.
You will not be able to use your contactless bank card for transit if you have insufficient credit/funds in your card/bank account. You will encounter the following messages on the fare devices. As such, you will have to add additional funds into your bank account.
No, the reader will display “Bank Card SimplyGo” when you tap to alight or exit. The fare amount will be computed by the system after you have completed your journey.
You will be able to view the details of each trip in your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.
No. However, your card usage will be subject to funds available in your bank account.
If there are discrepancies in your travel transactions or billings, you can submit your claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal. Claims can only be filed for transactions that are up to 60 days after the date of incident.
For commuters who have not signed up for a SimplyGo Account or link their cards to their account, please do so at the TransitLink SimplyGo Portal. Please note that you can only view up to the last 180 days of your transactions history.
For MRT
A posting of “Incomplete Rail Transaction” will be reflected in your statement if the point of entry or exit is not recorded in the SimplyGo system. A flat fee of $2.00 will be charged, regardless of the distance travelled.
A posting of “Rail Overstay Charge” will be reflected in your statement if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.00, on top of the actual fares incurred.
For Buses
For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.
For missing exit, the ride will be charged from the point of entry to the end of bus route.
Currently, NETS Bank Card is unable to support Apple Pay or Google Pay.
NETSPay is not accepted for payment on board public transport.
POSB Smart Buddy wearable is not recommended for use in SimplyGo. All transit usage will be priced at full adult fare and users may experience intermittent performance.
You may visit the “My Statements” page in your SimplyGo Account on the TransitLink SimplyGo Portal to view the travel transactions and charges made on your card(s).
Transaction information includes journey information, trip information, trip fare and payment posting history. This information can be downloaded into PDF statements.
You can view up to the last 180 days of your transaction history.
NETS Contactless
NETS Contactless
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NETS contactless allows you to make a payment simply by tapping. You can just tap your contactless NETS Bank Card or NETS Prepaid Card on terminals/ MRT fare gates/ bus card readers to pay for retail and F&B purchases, and public transport rides.
You will see the NETS contactless icon on your card.
You can tap to pay with NETS where you see the NETS contactless icon on a payment terminal, or on the NETS acceptance decal. More than 130,000 points in Singapore accept NETS contactless payments, including retail and F&B stores, self service kiosks, taxis and more.
NETS In-App Payment
NETS In-App Payment
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NETS in-app payment is a new payment mode that allows consumers to securely add their NETS Bank Card in merchant apps and use it to conveniently pay for purchases with just one click.
You can use NETS in-app payment on merchant mobile apps that display NETS as a payment method option. NETS in-app payment is currently only available on:
- ComfortDelGro taxi booking app
- Singtel Prepaid hi!App
- Pick&GO
- Hungryy
- Milksha
- Geenet Mobile
- OurCar.SG
- Geenet Mobile App
- NUSmart Dining App
- AXS m-station App
- KcutsGO App
- Food Canopy App
It will be integrated with more retail and F&B mobile apps in the near future.
You can start using NETS in-app payment by selecting NETS as a new payment method in supported mobile apps.
You will be prompted to provide some details to verify your identity via an SMS-OTP sent to your mobile number, by your card-issuing bank.
For DBS, POSB and OCBC
You may add either your ATM, debit cards or NETS-enabled credit cards to the merchant mobile apps.
For UOB
Only ATM or debit cards can be added to merchant mobile apps.
During the check-out or payment page of a supported mobile app, select NETS as your preferred payment method and confirm the payment to pay for your purchases. No other action will be required.
NETS in-app payment uses tokenisation to protect and secure your card details from being exposed and misused by any unauthorised third parties. Each token created is also unique to the specific merchant and your mobile device, to minimise any unauthorised fraudulent transactions.
There is no additional fee when you use NETS in-app payment.
There is no need to setup any login credentials in order to start using NETS in-app payment on supported mobile apps.
You may contact the merchant directly to request for a refund, as merchants have their own refund policy.
Your NETS Bank Card details will be secured as they are not stored within the merchant’s mobile app nor your mobile device. However, you are advised to contact your card issuing bank immediately to block or temporarily suspend your card.
You should contact your card issuing bank immediately to report your concerns.
To use NETS in-app payment, you will need to grant the merchant app with the permissions that will allow NETS to identify your mobile device’s ID for security purposes. NETS and the merchants will never access your photos, media, files, nor make any calls on behalf of you.
Using NETS in-app payment, you can pay for transactions up to below limits:
- DBS/POSB & UOB NETS Bank Cards: Transaction amount will be up to the card’s available daily limit.
- OCBC NETS Bank Cards: Transaction amount will be capped at the lower of the card’s available daily limit or $1,000.
Note that merchant may choose to implement a lower transaction limit on the merchant mobile app. Kindly check with the merchant directly to confirm on the transaction limit.
You can add only one bank card to use NETS in-app payment. If you would like to change the NETS card that you’ve added to in-app payment, you may remove the card that was previously added and register the new card.
Please follow the instructions within the supported mobile app to remove your NETS card from in-app payment.
To protect your card details from being exposed to other unauthorised parties, each in-app payment-generated token may expire when you log out of the merchant’s mobile app. Please add your preferred NETS Bank Card again to continue using in-app payment.
Set NETS as the default payment method once you have added your NETS Bank Card to the ComfortDelGro booking app in the Manage Payment section.
Alternatively, you can also select NETS as the payment mode at the point of booking your trip.
Once you have done so, just book a ride as usual and NETS in-app payment will be used to complete the ride payment.
Yes. When you have boarded the hailed taxi, you may select NETS as the payment mode before pairing your ComfortDelGro booking app to the taxi (either via scanning the taxi QR code or manually keying in the license plate number).
There is no need to do so. ComfortDelGro drivers are all effectively trained to identify NETS in-app payment as a payment mode when the trip starts via their display terminals, along with other trip-related information.
You will be able to use NETS in-app payment to conveniently top-up your Singtel Prepaid balance via the Singtel Prepaid hi!App.
After logging into the Singtel Prepaid hi!App, select ‘Top-Up Cards’ and select your desired top-up amount. You will then be able to select NETS as your preferred payment method.
For first time NETS in-app payment users, you will first need to add a NETS enabled card, and this card will be used for your subsequent top-ups via NETS on Singtel Prepaid hi!App.
NETS Motoring Card
NETS Motoring Card
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It is a contactless, multi-purpose stored value CEPAS card that can be used for ERP and car park payments in Singapore. The NETS Motoring Card can only be used in 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).
The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.
The NETS Motoring Card also offers the following features:
- Auto Top-Up
- Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
- Contactless Functionality
- For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
- NETS FlashPay Reader App or NETS App (coming soon)
- The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
- Exclusive privileges and benefits (terms and conditions apply):
- WINK+ points with ERP payments
- Free card insurance by HL Assurance
The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.
Our distributors have their own processes to distribute the cards across all their stores. Some stores may run out of cards faster than others. You may try to go to another store or drop by the NETS Customer Service Centre. We will always have a card for you.
NETS Customer Service Centre
351 Braddell Road #01-03 Singapore 579713
Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)
You may use the NETS Motoring Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).
For ERP:
- Simply insert your NETS Motoring Card into your vehicle’s 2GIU to pay for your ERP charges.
For Car Park:
- Where auto deduction is available, insert your NETS Motoring Card into your vehicle’s 2GIU to enter and exit the carpark.
- Where auto deduction is not available, tap and hold your NETS Motoring Card on the car park reader.
The NETS Motoring Card can hold a maximum of $500 in stored value.
To ensure a smooth payment experience with the NETS Motoring Card at car parks, please take note of the following.
- For full Electronic Parking System (EPS) car parks, please keep your NETS Motoring Card in the In-Vehicle Unit (IU) when entering and exiting the car park.
- For car parks that auto-detect the NETS Motoring Card in the IU when entering the car park but not when exiting, kindly remove the NETS Motoring Card from your IU and tap and hold the card on the car park reader when exiting.
- For car parks that do not auto-detect the NETS Motoring Card in the IU when entering the car park, please tap and hold the card on the car park reader when entering and exiting the car park.
You can view your card’s transaction history at the following locations:
- NETS Top-Up Machines (Please select ‘NETS FlashPay / Contactless CashCard’)
- NETS Self-Service Stations (Please select ‘NETS FlashPay / Contactless CashCard’)
- DBS/POSB, OCBC and UOB ATMs (Please select ‘NETS FlashPay / Contactless CashCard’)
- NETS Customer Service Centre located at 351 Braddell Road #01-03 Singapore 579713
- Operating hours: 8:30am to 5:30pm (Mondays to Fridays)
- NETS App via Google Play Store or Apple App Store
Note: A fee of $0.20 (GST inclusive) is chargeable for each statement print, similar to statement print at local banks’ ATMs for NETS CashCard. For statement print at ATM, the last 10 transactions can be printed. For statement print at NETS Top-Up Machines or NETS Self-Service Top-Up Stations, a maximum of up to 30 transactions can be printed.
Yes, the NETS Motoring Card can be used for vehicle tolls at the customs checkpoint.
You can top up the NETS Motoring Card at the following locations:
- NETS Customer Service Centre
- NETS App via Google Play Store or Apple App Store*
- NETS Self Service Stations
- NETS Top Up Machines
- Add Value Machine Plus (AVM+)
- General Ticketing Machines (GTM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- 7-Eleven stores*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Office*
*A service fee may be chargeable.
The NETS Motoring Card has a minimum top-up value of $10.
You are entitled to a refund of the remaining stored value in the NETS Motoring Card within 2 years after the validity period.
If your NETS Motoring Card has expired for more than 1 calendar year after the Validity Period, NETS shall be entitled to levy a service charge of S$1.00 per month or such other amount as NETS may determine from time to time, such levy to be deducted monthly from the Stored Value commencing the month after the end of the 1 year until the Stored Value is fully depleted, or until the 72nd calendar month (6 calendar years), whichever is the earlier.
You can refund the remaining value at any DBS/POSB, OCBC and UOB ATMs. Please follow the instructions detailed at each ATM.
If your NETS Motoring Card is damaged/faulty, please visit the NETS Customer Service Centre located at 351 Braddell Road #01-03 Singapore 579713 – Operating Hours: 8:30 am to 5:30 pm (Mondays – Fridays) to have your card checked. If a refund is necessary, it will be processed and the remaining stored value will be credited into your designated bank account within 14 working days.
The NETS Motoring Card is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS Motoring Cards.
For cards registered under FlashPay Shield, insurance coverage may apply. Click here for the full FAQ and T&Cs.
Please proceed to perform a statement printout at any DBS/POSB, OCBC or UOB ATMs (a nominal fee is applicable) or NETS self-service top-up terminals. Thereafter, send the printout together with the transaction details (i.e. transaction date, amount & location) to info@nets.com.sg for investigation. You will be notified on the findings and follow-up actions within 5 working days.
If the balance on your NETS Motoring Card balance is less than $5, you will be alerted by a beeping tone when the card is inserted into the 2nd Generation In-Vehicle Unit (2GIU).
You may refer to the terms and conditions here.
There could be several reasons leading to a declined transaction. The possible causes include (but are not limited to):
- Insufficient funds – You may check your card balance using NETS App. Alternatively, you may wish to register for the Auto Top-up service (refer to Auto Top-Up Service for more details)
- Card has expired – Please perform a refund of your remaining card balance. Refer to ‘Where can I get a refund for my NETS FlashPay Card?’ on refunds.
- Card has been blocked: If this is unexpected, please contact info@nets.com.sg for assistance.
- Your card has reached the spending limit of S$28,000 within a 12-month period.
Your NETS Motoring Card will be blocked once the spending on each NETS Motoring Card, within a 12-month period has reached the cumulative total of S$28,000. For enquiries or clarification, you may wish to contact NETS Customer Service Hotline at 6274 1212 or drop us an email on info@nets.com.sg.
Yes, your NETS Motoring Card has a validity period of up to 7 years. You may check the expiry date printed at the back of your NETS Motoring Card.
Register for NETS Motoring Card Auto Top-Up by credit/debit card on your NFC-enabled phones using the NETS App from Google Play Store / Apple App Store OR via NETS ATU Registration Portal. Upon successful registration, you will receive an activation code via SMS/email within 2 days.
Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
You must be at least 18 years old in order to register for Auto Top-Up by credit/debit card.
You can register up to five (5) NETS Motoring Cards on a single credit/debit card for Auto Top-Up.
This notification is sent during Auto Top-Up registration to authenticate the validity of your credit/debit card and no monetary deduction is made.
The activation code will be sent to the mobile number that you have provided at the point of registration at NETS ATU Registration Portal / NETS App via Google Play Store or Apple App Store. If you have not received your activation code after 2 days, please request for a new activation code by calling the 24-hour NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day.
Your activation code is valid for 7 days from the date of issuance. The expiry date of the activation code will be stated in the email notification to you.
Please bring along the following items:
- Your NETS Motoring Card registered for Auto Top-Up
- Activation code
Please re-register for the Auto Top-Up service if the Auto Top-Up activation code has expired.
For Auto Top-Up registration via NETS ATU Registration Portal / NETS App from Google Play Store or Apple App Store:
- You may choose top-up values of $30, $40 or $50.
You will need to re-register for the Auto Top-Up service with your newly selected top-up amount.
- De-register the Auto Top-Up on your NETS Motoring Card at any NETS Self Service Station/ Top-Up Machine or NETS Customer Service Centre.
- After 14 working days from the date of de-registration, please proceed to sign up for the Auto Top-Up for your NETS Motoring Card using your new credit/debit card again on our NETS ATU Registration Portal or via the NETS App from Google Play Store or Apple App Store.
From 1 September 2021, a $50 refundable deposit is required when registering for the Auto Top-Up by credit/debit card via NETS ATU Registration Portal.
For existing users who have registered for Auto Top-up service before 31 August 2021, you are not required to place any new deposit to continue the service. However, if you are registering for a new Auto Top-Up service for a NETS FlashPay Card or NETS Motoring Card after 31 August 2021, you will be required to place a deposit.
Yes, the deposit amount will be refunded to the registered credit/debit card. However, if your credit/debit card is terminated, you will need to inform NETS which local bank to receive back the deposit amount.
With the Auto Top-Up arrangement, NETS will top up the registered NETS FlashPay Card / NETS Motoring Card whenever the card stored value is insufficient to pay for ERP or car park charges. NETS will then charge/ collect the top-up amount from the registered credit/ debit card. In the event that NETS is unable to charge/ collect the top-up amount from the credit/ debit card, NETS will offset the outstanding amount from your deposit.
There is no registration charge for the Auto Top-Up by credit/debit card service.
The date reflected on your bank statement refers to the posting date for the Auto Top-Up transaction (usually a few days after the actual transaction date).
The delayed charging is part of the different settlement procedures with merchants, which can take up to 30 days.
You may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to confirm your transactions.
You may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transactions.
The Auto Top-Up transaction will be reflected as “FlashPay Auto Top Up”.
Please note that there is an interval of 3 calendar days between the Auto Top-Ups. If your Card received an Auto Top-Up of $30 on Monday, the next time an Auto Top-Up can be performed on your Card is on Friday of the same week.
If you require additional top ups during the 3-day interval, you may top up your NETS Motoring Card manually at the following top up points:
- NETS Top-Up Machines
- NETS Self-Service Stations
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- Add Value Machine Plus (AVM++)
- General Ticketing Machines (GTM)
- Top Up Machines (TUM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- SMRT/SBST Passenger Service Centres
- 7-Eleven stores (except at Shell stations)*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Offices*
*A service fee may be charged by the service provider for each top-up.
Your Auto Top-Up enabled NETS Motoring Card may be blocked due to an outstanding Auto Top-Up amount on this card. You need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked.
You will need to de-register the Auto Top-Up on your NETS Motoring Card at selected NETS Self Service Station/Top Up Machine or NETS Customer Service Centre.
For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
If you do not intend to continue to use the NETS Motoring Card, you may perform an online refund of the remaining stored value in the Card 14 working days after de-registration at any local bank ATM.
From 1 April 2016, the charges are as follows:
- For Auto Top-Up via credit/debit card, a fee of $0.25 will be charged to the registered credit/debit card.
- Special amounts are applicable for special credit card tie ups that will be communicated from time-to-time.
You may de-register the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.
For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
There is no fee for the Auto Top-Up de-registration function.
Please wait for 14 working days for the de-registration process to be completed before proceeding to sign the same NETS Motoring Card up for Auto Top-Up Facility.
- You may de-register or de-activate the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.
- You may then perform a refund of the remaining stored value in the card at any local bank ATM after 10 working days. This amount will be credited directly to your bank account; or
- You can obtain an immediate cash refund at TransitLink Ticket Office. This is only applicable for remaining balances of less than $80 per card; or
- You may submit your Auto Top-Up enabled card for deferred refund at the TransitLink Ticket Office or NETS Customer Service Centre.
- The remaining stored value and Auto Top-Up deposit (if any) will be credited to your account within 14 working days upon receipt by NETS.
Note: Please note that your card will be cut up and retained when you submit it for deferred refund.
NETSPay
NETSPay
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NETSPay is a mobile app that helps to tokenise or digitise your bank cards (ATM/debit cards) into digital cards you can use for payments at NETS acceptance points.
To make payments with NETSPay, you can:
- Option 1: Launch NETSPay app and scan SGQR or NETS QR codes generated by NETS terminal
- Option 2: Launch NETSPay app and tap your NFC-enabled phone on payment terminals for contactless payments
- Option 3: On supported merchant apps, choose NETSPay as the payment method
NETSPay currently supports bank cards (ATM/debit cards link to savings/current account) from DBS, OCBC, POSB and UOB.
There is no cost to download NETSPay and using it for payments.
You have to be at least 18 years of age based on year of birth, and where you are not at least 18 years of age based on year of birth, you have obtained the consent of your parent / legal guardian for your access, download and use of the NETSPay Application. You will require a smartphone with a Singapore registered 8-digit mobile number. You must also have a NETS Bank card from DBS, POSB, OCBC or UOB.
Yes, you can continue to use your NETS digital cards (digitised bank ATM card) via your NETSPay app at NETS acceptance points using the following methods:
- scan NETS QR codes
- tap your NFC-enabled phones (contactless payment), or
- choose the NETSPay option on supported merchant apps
With effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available. This means that you will not be able to select the NETSPay wallet as one of the payment options.
However, you can continue using your NETS digital cards which is your bank ATM card that you have added to your NETSPay app, to pay at NETS merchant acceptance points using the following methods:
- scan NETS QR codes
- tap your NFP-enabled phones (contactless payment)
- choose the NETSPay option on supported merchant apps
If you wish to transfer any wallet balance into your local bank account, you may use a self-help feature that will be available only from 1 Oct to 30 Nov 2020 within the NETSPay app. To use this feature, go to the NETSPay app Home Screen, click the “Discover” tab and select “NETSPay Withdrawal”. Fill up all details to request for a refund.
Please note that you will no longer be able to top up the wallet from 1 Oct 2020.
On 1 Dec 2020, the NETSPay wallet will not be accessible from the NETSPay app. If you have any balance left in your NETSPay wallet, you are encouraged to utilise it before 1 Dec 2020.
If you have any amount left in your NETSPay wallet and wish to have it refunded, you may reach out to our NETS Customer Service for assistance. Our NETS Customer Service Hotline operates 24/7 (except on the first day of Chinese New Year).
Please have the following information ready when contacting us:
- Your email used for your NETSPay account
- Your mobile number used for your NETSPay account
- Your local bank and bank account number to credit the refund amount
Please note that any unused wallet amount will not be valid for use from 1 Dec 2020. You can claim your balance between 1 Dec 2020 and 1 Dec 2021.
If you are unable to utilise all of your remaining wallet value before 30 Nov 2020, you may still approach our Customer Service Hotline for assistance to administer a manual refund.
Please claim your balance between 1 Dec 2020 and 1 Dec 2021.
There is no need to add your NETS digital cards (bank ATM cards) again. You should be able to see the same NETS digital cards on the updated version of your app.
Yes, you can still proceed to add more cards into the NETSPay app.
NETSPay users can still continue to use their NETS digital cards (bank ATM cards) to make payment at NETS merchant acceptance points.
You should be able to receive the refund in your bank account on the same day.
Please call our NETS Customer Service to ask for assistance.
Please spend or withdraw the full amount before 1 Dec 2020, or call our Customer Service Hotline for more information.
There are no fees to request and perform the refund.
Please spend or withdraw the full amount before 1 Dec 2020. After 1 Dec 2020, if you still have any remaining amount left in your NETSPay wallet and wish to have it refunded, you may reach out to our NETS Customer Service to ask for assistance. Our NETS Hotline operates 24/7 (except on the first day of Chinese New Year).
Please note that any unused wallet amount will not be valid for use from 1 Dec 2020.
If you are unable to utilise all of your remaining wallet value before 30 Nov 2020, you may still approach our Customer Service Hotline for assistance to administer a manual refund.
You can still claim your balance between 1 Dec 2020 and 1 Dec 2021.
You would need to contact your bank card issuer (DBS, OCBC, POSB or UOB) and request their assistance on refunding you the amount difference.
Yes, transactions are highly secure as it follows our existing NETS security protocols and are protected and verified through strong cryptography and chip security.
Your smartphone stays with you throughout the whole transaction process, reducing the probability of fraud or the loss of your card.
Payments cannot be made from your phone without your authorisation via fingerprint or phone PIN.
Simply go to either the App Store (iOS) or Google Play (Android) and type “NETSPay”. Proceed to download.
NETSPay app works with iPhone 5s and newer models, with iOS 9 and above. For Android, NFC-enabled phones with Android6.0 and above are required.
This app is open to NETS card holders with Bank Card(s) linked to their savings or current accounts.
NETSPay currently supports Bank Cards from DBS, POSB, OCBC and UOB. To find out if your card is supported, please check with your issuing bank.
Yes, it applies to all mobile devices for QR code scanning. Contactless mobile payments are only supported by NFC-enabled Android phones.
Yes, provided the user has the ATM PIN of the NETS Bank Card and is able to receive the OTP from the issuing bank during card provisioning.
Up to a maximum of 10 Bank Cards can be digitised.
No. Only DBS, POSB, OCBC, UOB issued Bank Cards that are linked to your savings or current account for NETS payment can be digitised.
No, for security purposes, you will be prompted to have at least one form of screen lock. (Pin/Pattern/Fingerprint). If the screen lock is disabled after NETSPay was set up, you will not be able to launch the app until screen lock is enabled again.
Yes, you can have multiple NETSPay accounts with separate mobile numbers.
Simply open the NETSPay app, select “Scan Code”, scan the NETS QR code and payment is done.
You can choose to pay by NETS QR code or Contactless Payment.
QR Code: Simply open the NETSPay app, select “Scan Code”, scan the NETS QR code and payment is done.
Contactless: (NFC has to be enabled on your Android phone)
If NETSPay is your default payment app:
Simply unlock your phone, tap on the terminal and payment is done!
If NETSPay is not your default payment app:
Simply open the NETSPay app, tap your phone on the terminal and payment is done!
If you have selected NETSPay app as the default NFC payment app for your NFC-enabled Android phone, the transaction will be performed through NETSPay. Otherwise, you will have to launch your NETSPay app in order for your contactless payment transaction to be performed via NETSPay.
An internet connection is required to use NETSPay.
Yes, you can view your transaction history (last 10 transactions) on the app by selecting your Bank Card image, select ‘Card Details’ followed by ‘Transactions’.
You can view up to 10 transactions performed with the app. For more transaction history, you can refer to your account/bank statement or log in to your internet banking account to view the transaction history.
You can remove the digitised Bank card from NETSPay. You will need at least one digitised Bank Card to use NETSPay.
You should contact your bank card issuer (DBS, OCBC, POSB or UOB) immediately to report the loss of your mobile phone and that you had tokenise your bank card on NETSPay. The bank will take steps to deactivate your digital cards on NETSPay.
No ATM PIN is required for any amount for transactions via Prepaid wallet.
No ATM PIN is required for transactions $100 and below.
For transactions above $100:
Payment via QR Code scanning – ATM PIN entry on smartphone pinpad
Payment via Contactless payment – ATM PIN entry on Payment Terminal
Limits for transactions from your digitised bank cards are set by your issuing bank.
Spending caps for your digitised bank cards are set by your issuing bank.
Contactless mobile payments are only available on NFC-enabled Android phones.
NETSPay will be accepted at over 130,000 NETS acceptance points islandwide.
Simply look out for the logos below.
NETS Prepaid Card
NETS Prepaid Card
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This is the most widely accepted prepaid card that allows you to make payments at all 130,000 NETS merchant points, and in all public buses and trains.
With the NETS Prepaid Card, you can:
- Enjoy the widest ePayment acceptance at all retail points that carry the NETS logo acceptance mark, and in all public buses and trains.
- Top up your card conveniently via any mobile phone, anytime and anywhere! Link your credit/debit card to your NETS Prepaid Card for auto top-up.
- Manage expenses and prevent overspending. Monitor expenditure of dependents/FDWs. Raise spending limits real-time in the event of an emergency.
- Present the card as a gift to family members and friends. It is the most widely accepted retail and transit gift card in Singapore!
- Monitor your payments. Receive real-time notifications via the NETS App whenever your card is charged, so you always know what you have paid for and how much balance you have left.
The retail price of the card consists of a non-refundable card cost of $5, and a variable stored value amount that may vary from $0 to higher amounts. For example, a distributor may retail a $12 card consisting of a non-refundable card costing $5, and a stored value of $7. Please note that at Transitlink Ticket Offices, the card is retailing with $5 stored value as of 1 April 2022.
The card is available online and at several NETS official distributors. Please visit our NETS Prepaid Card page for an updated list of our distribution points, partners and promotions.
Your card has a validity period of five years. The validity date is indicated on the back of the card. You may seek a full refund up to 12 months after the validity period. Please use the NETS App to assist in the refund process. It takes up to seven business days for the refunds to be credited to your bank account. No refunds are allowed 12 months after the validity period.
If you have misplaced your card, you may wish to temporarily lock your card using the NETS App to prevent unauthorized use. If you are able to retrieve your card, unlock your card using the NETS App to enable payments. Note that locking your card may not prevent the initial accidental or intentional use of the card in public transportation. A locked card will subsequently be blocked for Bus/MRT usage. Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
If your card is damaged, stolen or compromised, please perform a card termination/refund on the NETS App to transfer the full card balance to your bank account. Do note that the process of card termination/refund is permanent and non-reversible.
We recommend you to download the NETS App, and to link your NETS Prepaid Card to your NETS Account. Linking the card provides many very useful features such as:
- Convenient top-ups, and the option to set up auto top-up so that you never run out of funds in the card.
- The option to set daily spending limits to ensure that you do not overspend.
- The option to view you card balance and transaction history, as well as download receipts.
- The ability to lock your card to prevent unauthorised use in case you have misplaced your card.
- The ability to seamlessly perform a full refund of the card balance to your bank account if your card has expired, or if you have permanently lost your card.
If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.
Only your email address and mobile number are required to register your NETS Account, so that we are able to update you on important matters concerning your card, as well as on other NETS services that you may have subscribed to. We will validate your email address and mobile number during the registration process.
Please do not share your card’s information (card number, security code or validity period) with others. Link your card to your NETS Account immediately in order to protect your card in the event of theft or misuse. Reveal your card details only to NETS for official purposes.
You can have a maximum of 10 valid NETS Prepaid Cards linked to your account at any point in time. Note that the total aggregate balance of your NETS Prepaid Card, regardless of the number of cards that are linked to your NETS Account (inclusive of your vCashCard wallet if you have one), is not allowed to exceed $1,000. The cards that you have registered are non-transferable.
Please create a NETS Account using the NETS App and link your card to your account. Ensure that you have granted NETS the necessary permissions to send you push notifications. In addition to push notifications, you will also receive SMS or emails on transaction notifications, and on important changes to your card status. To find out more about NETS App, click here. To download the NETS App now on your mobile device, click here.
Please create a NETS Account on NETS App and link your card to your account. The card’s transaction history for the past 6 months with a maximum of 100 transactions will be viewable in the app.
You are allowed to link a maximum of 10 valid NETS Prepaid Cards to your NETS Account. The total balances of all your cards (including the vCashCard if you have one) must not exceed $1,000. The request to link your card will be rejected if the total balance of all your cards, including the new card that you are attempting to link, exceeds $1,000.
Per the terms and conditions of NETS Prepaid Card, once you have registered or linked your card, you are not permitted to transfer (or unlink) the card. To terminate or to stop using the card and to obtain a refund, kindly refer to the answer to the question “What is my NETS Prepaid Card’s validity and refund period?”.
NETS Prepaid Card refund is currently only available for Singapore based bank accounts. Please ensure your name entered on the refund page is the same as your bank account.
Foreign refund is currently not supported.
Refunds are not allowed for cards that have expired for more than 12 months.
If you have performed too many refunds within the same calendar year, the refund function will be disabled for your NETS Account in that calendar year. You will be able to initiate a successful refund in the following calendar year.
Presently, the only method to perform a refund is via the NETS App.
To view your card balance, please download the NETS App and link the card to your NETS Account. You can view your card balance, perform top-ups and view your transaction history after linking your card to the app.
The fares that you incur in public transport are not deducted immediately. Instead, your total fare deduction is posted as a lump-sum of the entire day’s trip typically on the 4th day of the journey. You can see the lump-sum deduction displayed in the transaction history on NETS App. Hence, the card balance does not reflect the deduction immediately and will continue to show the same card balance until approximately the 4th day.
You will not be able to see the detailed trip information (i.e. start and end location of journey, time and duration of journey and individual trip fare) in the NETS App. Only a lump-sum of the entire day’s trip will be displayed in the App. Please note that the ability to see the trip details in SimplyGo will be available in the near future. To register for SimplyGo, click here. To find out more about SimplyGo, click here.
The Minimum Purse Value (MPV) is the required minimum balance that your card must have before you board public buses and trains. The MPV is set at $3, which is the minimum amount required for a single transit fare.
Please be sure that your card has at least $3 (Minimum Purse Value) when taking public buses and trains. Otherwise, your card will be blocked from further use for public transport. To unblock the card for use in public transport, please top up the card above the Minimum Purse Value of $3 and tap your card on any transit gantry to initiate the unblocking. Do note that it will take 15 minutes for the unblocking to be complete. Please refer to the NETS App to obtain the status of your card.
Please top up your card immediately with the NETS App to at least above the Minimum Purse Value of $3, then tap your card on the MRT fare gate/card reader on buses to initiate unblocking. Thereafter, you may need to wait 15 minutes for the unblock status of your card to be propagated throughout the public transport network. Please refer to the NETS App to obtain the status of your card.
The blacklist for payments at transit is located in the public transit gantry system. In order to remove the “Bus/MRT Blocked” status of the card, the following two conditions are necessary:
- Maintain a minimum balance of $3 in the card.
- Card status refresh that can be done only in either one of the 2 following ways:
- Tap your card on any transit gantry to initiate card status refresh.
- Periodic refresh of the card status initiated only by the transit Authorities.
When used on public transport, NETS will automatically reserve $3.50 of your card balance if your card has $15 or less in balance or stored value so to ensure you have sufficient funds in the card.
As long as your card balance has more than $15 when used for public transport, this $3.50 reserved charge will not apply. You will not incur any reserved amount for retail payments even if your card balance is less than $15.
Note: The reservation transaction of $3.50 may occasionally appear later.
No, NETS will hold the amount temporarily and release the full $3.50 reserved amount back to your card balance within 3 to 5 days.
The key is to ensure your card has more than $15 in balance or stored value before making any bus or MRT trips. You can set up Auto Top-up with NETS App to top up your card automatically when the balance falls below $20, this way your card balance will always be more than $15.
Daily, as long as your card balance is $15 or less and if you intend to use it for public transport. When you take the first bus or MRT trip of the day, this will trigger the $3.50 Bus/MRT Reserved charge. You may even incur a second $3.50 reserved charge if your bus or MRT usage for the day exceeds $15.
We recommend all NETS Prepaid Card users to maintain a minimum card balance of more than $15 to prevent reserved amount charging when using card for public transport.
For the ultimate convenience, opt in for Auto Top-up so that your card will top up automatically when it reaches a low balance of your choice ($10, $20 or $50 up to a maximum of $100).
Alternatively, top up on-the-go by saving your NETS Bank Card, credit/debit card details on NETS App.
For a one-off top-up without registration, you may top up the card anonymously on the NETS App or at https://prepaid.nets.com.sg/top-up.
Physical top-ups are available at all 7-Eleven convenience stores island-wide. A top-up convenience fee may apply for every top-up transaction.
More top-up options will be available over time. Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
Presently, only NETS Bank Cards, Visa/Mastercard/Amex credit and debit cards (both local and foreign issued cards) are supported as top-up funding sources. New methods and funding sources will be made available in due time. With the current supported cards, you can opt to top up in the following ways:
- Set your preferred card as a default top-up funding source on NETS App
- Enable/Disable Auto Top-up with credit or debit card on NETS App
- Perform a one-time, no registration top-up on NETS App or at https://prepaid.nets.com.sg/top-up
Please note that when adding a VISA/MasterCard/AMEX credit or debit card as your default funding source for top-up, a pre-authorisation amount of $1.00 will be charged to verify the validity of your credit or debit card. The pre-authorised amount will be automatically released to you by your bank between 2 to 4 weeks.
No additional registration or deregistration is required to enable or to disable Auto Top-up. After you have successfully linked a card, the option to enable or disable Auto top-up is available in the expanded view of your card per illustration below. Enabling, modifying and disabling of Auto Top-up is real time and does not require special approval.
Presently, you cannot top up your card in any of these physical locations.
Top-up can be performed on the NETS App or via the link https://prepaid.net.com.sg/top-up, and at 7-Eleven convenience stores.
Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
You can top up any amount between $10 and $100 each time using your NETS Bank Card, credit/debit card. You can perform a maximum of 5 top-ups per card per day. For anonymous top-up, you can top up a maximum of 5 top-ups per NETS Prepaid card and per Credit/Debit card per day.
Top-up convenience fees are waived for the following funding sources:
- NETS Bank Card
- DBS/POSB issued Visa and Mastercard credit/debit cards
- UOB issued Visa and Mastercard credit/debit cards
Top-up convenience fee of $0.50 per top-up is applicable for the following funding sources:
- All other bank issued Visa and Mastercard credit/debit cards
- Amex credit/debit cards
The Auto Top-up does not take place at the point-of-sale. Instead, it takes place after your last transaction when the card balance falls below the threshold ($10, $20 or $50) set by you.
Your top-up may have been declined because of the following reasons:
- In order to prevent potential misuse, only 5 credit/debit card top-ups are permitted per card and per day. The maximum number of 5 top-ups is applicable to the individual credit/debit card and it is also applicable to the individual NETS Prepaid Card. Please top-up your card again the next day.
- Your card is locked. Please unlock your card before topping up.
- Your card’s status is suspended. Please contact NETS at info@nets.com.sg for assistance.
- Your card’s status is expired. Please perform a refund of your remaining card balance using the NETS App.
- The attempted top-up exceeds the $1,000 limit set for each NETS Account. Please top up a smaller amount, or utilise your existing funds before attempting another top-up.
The NETS Prepaid Card is a dual interface card that supports both contact and contactless modes of payment. You can make payments either by tapping or inserting your card to the terminal. For your convenience and safety, we recommend that you use the contactless option. No PIN is required for making payments.
Being the most widely accepted stored value payment card in Singapore, the card can be accepted in all public buses and trains, as well as at all retail points that carry the NETS acceptance mark.
The NETS Prepaid Card is not accepted in your vehicle’s in-vehicle unit (IU), and therefore the card cannot be used for making payments for ERP. However, certain car parks accept NETS Contactless payments and carry the NETS acceptance mark per above. To make payments using NETS Prepaid Card in these car parks, motorists can tap the NETS Prepaid Card or NETS Contactless card on the payment reader upon exiting the car park.
If you intend to present the card as a gift, we recommend that you do a one-time, no registration top-up on the card to your desired amount at https://prepaid.nets.com.sg/top-up before giving the card. Do not link the card to your account. This is so that the recipient of the card can link the card to his/her personal NETS account to continue to enjoy the benefits that the NETS App offers. If the recipient of the card is your dependent, and requires your repeated top-up and monitoring of spending, please add the card to your personal account so that you can continue to administer the usage of the card.
There could be several reasons leading to a declined transaction. You can check your card and transaction status by using the NETS App.
The possible causes include:
- Insufficient funds: Please check your card balance, or ensure that you turn on the auto top-up in the NETS App.
- Wrong payment mode: Merchant or acceptance points have accidentally chosen the incorrect payment mode (i.e. NETS FlashPay/CashCard or other payment modes). Merchant should select NETS as the correct payment mode to allow payment using your card.
- Daily limit exceeded: You have set a daily spending limit and the limit has exceeded. Turn off the daily limit, or set the limit to a higher amount in the NETS App.
- Card is locked: You may have locked your card. Please unlock your card in the NETS App.
- Card is blocked for public transport: Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
- Card is expired: Please perform a refund of your remaining card balance using the NETS App.
- Card is terminated: If this is unexpected, please contact info@nets.com.sg for assistance.
- At certain merchants where payment is accepted not for goods or services i.e. charities, remittance, moneychanger and some bill payment services including AXS (Singapore Post SAM Machines to be confirmed).
- Top-up to other widely accepted prepaid instrument is not allowed.
- Card is damaged or chipped. Please terminate and refund the damaged card via NETS App. Purchase a new card to continue usage.
- Your card has reached the annual rolling spending limit of S$30,000.
You can spend up to S$30,000 on an annual rolling basis.
Your annual spending limit will be on an annual rolling basis and will be tracked starting from the day of your first retail/transit transaction.
On certain older terminals, if the payment amount is above $100, the terminal may erroneously request for a PIN. To bypass this issue, simply insert your card (instead of tapping the card) into the terminal during the payment process.
We recommend your first top-up to be a minimum of $20 and subsequent top-ups to be $15. This will ensure smooth usage for both transit and retail.
NETS App is an Android and iOS application that allows you to perform the following NETS Prepaid Card transaction using your mobile device:
• Prepaid Top Up*
• Prepaid Auto Top-Up (ATU) set up
• Balance Information
• Card Expiry Information
• Transaction History
• Lock/Unlock Card
• Terminate and Refund
*Top-up fee applicable
For more details on NETSApp please refer to https://www.nets.com.sg/nets/for-you/nets-app
The NETS App can be found on the Google Play Store or Apple App Store.
You will need to create a NETS Account on your NETS App. You may click “add card” to link your NETS Prepaid Card.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to top up, add a payment method and input your desired top up amount.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to set up Auto top-up, add a payment method and input your desired auto top-up amount when the balance goes below a certain amount.
Please create a NETS Account on NETS App and link your card to your account. The status of your NETS Prepaid Card (Active/Blocked/Terminated and Refunded) will be viewable in the homepage of your NETS App.
NETS QR
NETS QR
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The NETS QR Code is a form of a bar code that contains the relevant information required to make a payment. When you scan this QR code with the scanner within your banking apps / overseas mobile wallets, it initiates the payment process the same way.
All you need is a smart phone, with one of the following apps that supports NETS QR:
- DBS PayLah!
- OCBC Pay Anyone
- UOB TMRW
- NETSPay
- Standard Chartered Mobile App*
- Alipay+
- BHIM app*
- Malaysian digital payment apps*
- Thai Bank apps*
- UnionPay app*
- WeChat Pay*
*Applicable for selected merchants only.
Please contact your bank immediately to block your account and prevent it from being compromised. At the same time, rest assured that the QR payment process requires Face ID / Touch ID authentication, or password authentication to your banking apps, which prevents any unauthorised payments even if you lose your phone.
If you used NETSPay Wallet to make payment, please write to info@nets.com.sg.
If you used any of the banking apps (DBS PayLah, OCBC Pay Anyone, UOB TMRW), please contact your respective banks.
NETS requires 5 working days to process a refund.
Travel with NETS
Travel with NETS
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You will be required to use your card PIN during NETS payment overseas. It will be as safe as using your NETS Bank Card in Singapore.
Malaysia
NETS Bank Cards which are issued by DBS, POSB, OCBC and UOB can be used for payments at selected merchants accepting NETS.
India
NETS Bank Cards which are issued by UOB bank can be used for payments at selected merchants accepting NETS.
NETS is accepted at selected NETS-enabled merchants in Malaysia. Most of the NETS acceptance points are currently found in Johor Bahru, Kuala Lumpur, Malacca and Penang.
NETS is accepted at selected NETS-enabled merchants in India. Most of the NETS acceptance points are currently found in Mumbai, Delhi and Chennai.
The competitive exchange rate offered by NETS will be reflected in your bank account statement after the payment.
Unlike using credit cards, you will not be charged with any bank admin charges.
NETS transactions performed overseas will be converted from the respective foreign currency to SGD based on the prevailing exchange rate determined by NETS. The converted SGD amount will be reflected in your bank account statement.
The amount in foreign currency shall be displayed on your receipt. For example, for purchase payments made in India and Malaysia, the purchase amount shown on the receipt will be in Indian Rupees (INR) and Malaysian Ringgit (MYR) respectively.
Consumers with NETS Bank Cards issued by DBS/POSB, OCBC and UOB may make payments at NETS acceptance points in Malaysia.
Consumers with NETS Bank Cards issued by UOB may make payments at NETS acceptance points in India.
Simply insert your NETS Bank Card into the POS terminal, key in your personal identification number (PIN) for your NETS Bank Card, and the transaction is complete.
No, you do not need to enable your NETS Bank Card for overseas usage.
Since there is NETS function on your bank’s debit card, you may use your bank’s debit card with your card PIN overseas.
The NETS function on your credit card needs to be activated prior to using it overseas. To do so, you may visit your bank to link your credit card to your current account/savings account, and activate the NETS function on the card.
Malaysia
There is no minimum spending on your transactions made in Malaysia. All you need is to ensure that there are sufficient funds in the bank account that is linked to your NETS Bank Card.
India
The minimum purchase amount in a single receipt is 50 Indian Rupees (INR).
Yes. To find out more on the default and customisable limit settings, you may visit respective bank’s website or mobile banking app for further information.
You may look out for the following acceptance decal:
In Malaysia:
In India:
Please contact your respective bank for support.
Please contact your respective bank for support.
You may wish to contact NETS for further information:
NETS Customer Service Hotline: 6274 1212
Operating Hours: 24-hour (Monday – Sunday & Public Holidays)
NETS E-mail: info@nets.com.sg
vCashCard
vCashCard
Filter by Category
All Questions
vCashCard (Personal) is a service that enables customers to pay ERP charges using their credit/debit cards.
The service is jointly provided by LTA and NETS and the use of the vCashCard is subject to the Terms and Conditions Governing the Use of CashCard.
Register for vCashCard online via the NETS website at https://vCashCard.nets.com.sg. Complete the online application form with your personal, vehicle and credit/debit card details.
NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Upon successful registration, the first top-up amount will be charged to your card.
Prior to the effective start date, please continue to use your CashCard or FlashPay (applicable for second generation IU) for ERP needs.
There is no monthly subscription fee for vCashCard.
There is no transaction fee for each vCashCard transaction. However, a $0.50 (GST inclusive) top-up fee is charged for each vCashCard top-up.
For DBS/POSB and UOB credit/debit cards, the fee of $0.50 per top-up will be waived till further notice.
You can register up to 3 vehicles (i.e., 3 vCashCard) per NRIC/FIN. The 3 vehicles can be registered using the same or different credit/debit card. However, every vehicle must be tied to 1 vCashCard.
Please allow up to 3 working days for this service to be effective. NETS will send you an SMS/email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Prior to the effective start date, please continue to have your CashCard or FlashPay (applicable for second generation IU) inserted into your IU for ERP transactions until you receive the SMS and email informing you of your successful registration and the effective start date for your vCashCard service.
Currently vCashCard only accepts all locally issued Mastercard, Visa and Amex cards. If your locally issued card is not accepted at our payment page, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.
vCashCard top-up transactions will be reflected in your credit card/bank account (debit card) statement as “NETS vCashCard Top-Up”.
The $1 fee is a pre-authorisation amount deducted from your credit/debit card to verify that the credit/debit card is valid. This amount will be released back to your account in accordance to your bank’s holding period.
Yes, you can.
For credit/debit card, the current available option is $50.
Do note that the threshold for each top-up is $10.
The threshold amount refers to the amount that will trigger the next top-up.
Presently, a top-up fee of $0.50 (GST included) is charged for each NETS vCashCard top-up of $50. This fee is required to cover the cost of transaction imposed by the banks and the card schemes.
In the case of DBS/POSB and UOB credit cards where the cost of the credit/debit card transaction is waived by the bank, NETS has likewise waived the top-up fee to benefit the consumers.
For new applicants, the first top-up amount will be charged to your credit/debit card upon successful registration.
For existing users (after the first top-up), the NETS vCashCard will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard service whenever the amount on your NETS vCashCard falls below $10. This top-up amount will appear in your account statement.
Every time your account falls below $10, the vCashCard will automatically be topped up via your credit card/bank account (debit card) registered for the vCashCard service. This top up-amount will appear in your card/ bank account statement.
However, when the balance in your vCashCard falls below $10 and we are unable to deduct the top-up amount from your registered credit card/bank account, we will send you SMS/email notification to top up your account with sufficient funds by 12 noon on the same day. If your vCashCard has not been topped up, we will proceed to terminate the vCashCard and your vCashCard service will be terminated when the remaining balance is zero or negative.
Please visit NETS Customer Service Centre to make a manual payment.
To better protect your personal data information, your NRIC will no longer be in use as part of your login credentials for your vCashCard account.
Registration from 27 March 2019 onwards: New Customers who register from 27 March 2019 are required to fill in their own Login ID. The Login ID can be 6-20 characters comprising alphanumeric characters (no special characters allowed E.g.<space>,-!?/$%).
Registration before 27 March 2019: Existing Customers who have registered before 27 March 2019 will no longer be required to log in with the NRIC. A system generated Login ID will be provided for their first login from 27 March 2019. Thereafter, Customers will be prompted to create a new personalised Login ID. The Login ID can be 6-20 characters comprising alphanumeric characters (no special characters allowed E.g.<space>,-!?/$%).
If you have forgotten your password, please click on “Forgot password” at the vCashCard login page on the NETS website https://vCashCard.nets.com.sg.
If you have already logged in successfully, select “Edit Profile” to update your password.
ERP charges are the same regardless of the payment mode used.
The ERP charges incurred will be deducted directly from the NETS vCashCard.
If there is less than $10 on your NETS vCashCard, the NETS vCashCard will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard service. This top-up amount will appear in your card statement.
No, so long as you are within the $10 threshold set for your vCashCard.
To avoid disruption to vCashCard, it is important that your credit card is not blocked/ expired or that your bank account (debit card) has sufficient balance.
ERP charges will be displayed only in your NETS vCashCard account under “Transaction View”. The charges will not be reflected in your credit card/bank account (debit card) statement. Only the NETS vCashCard top-up amount will be reflected in your credit card/bank account (debit card) statement.
If your CashCard/FlashPay is in the IU when passing through a gantry, the ERP charges will be deducted from the CashCard/FlashPay. If the CashCard/FlashPay has insufficient value for an ERP charge, the full ERP amount will then be deducted from the vCashCard that you have registered.
For first generation IU users, upon successful registration of the vCashCard and without a CashCard inserted in the IU, it is normal for the IU to make a long beep when passing through the ERP gantry. Do not panic! The ERP charge will be deducted from your NETS vCashCard. Within 24 hours, you will be able to verify the successful charge in your NETS vCashCard transaction history via NETS website at https://vCashCard.nets.com.sg.
Note: For subscribers with the second generation IU installed, there will be two short beeps and the green LED will light up.
This service is currently available for OCBC Bank at Chulia St Carpark. We are working with car parks to allow the payment of car park charges using the vCashCard in the future.
You can log on to the NETS website https://vcashcard.nets.com.sg with your vCashCard User ID and password to check your transactions. The transactions will be updated when LTA sends the transaction files to NETS.
You can view your ERP transaction history for up to 6 months.
Transactions are updated when LTA sends the transaction files to NETS. This is typically within 24 hours of the ERP transaction.
You can terminate the vCashCard service for your vehicle by logging in to your vCashCard account on the NETS website https://vCashCard.nets.com.sg and opting for termination under “Vehicle Details”.
At the point of submission, your account balance cannot be zero or negative.
You can opt to refund the remaining balance into the bank account (debit card)/credit card that you have designated for the top-up of your vCashCard or you can opt for a refund to an alternative bank account of your choice within 7 working days.
There is no expiry date for the vCashCard. However, if your account is dormant for more than 3 years, your account will be closed. From the 4th year, you can get a full refund of the remaining stored value. From the 5th year onwards, a monthly service fee of $1 will be deducted from your vCashCard until the stored value is fully depleted. On the 6th year, the remaining balance will be forfeited.
Yes, you may perform a refund as long as you are the registered user of the vCashCard account even if you are not the car owner.
When your vCashCard balance falls below $10, we will send you an SMS and email notification to top-up your account with sufficient funds by 12 noon on the same day. If your vCashCard balance is below zero and if the top-up attempt fails (due to insufficient funds/terminated bank account or blocked/expired cards), we will proceed to terminate your vehicle detail(s) from your vCashCard account.
Please terminate your vCashCard in advance at the NETS website https://vCashCard.nets.com.sg, and allow 3 working days for termination to be effective. Please ensure that your vCashCard balance is not zero or negative at the point of termination.
Please login to your vCashCard account at NETS website https://vCashCard.nets.com.sg to terminate the service and allow up to 3 working days for the termination to be effective. Please insert your CashCard with sufficient amount in your IU to pay for all applicable ERP charges upon the effective end date for the vCashCard.
Please log in to your vCashCard account at NETS website https://vCashCard.nets.com.sg to change your top-up account to a new and valid credit/debit card. If you are unable to replace the top-up account with a new credit/debit card, you are advised to insert a CashCard/FlashPay into your IU until you are able to furnish your new credit/debit card details.
Please note that until your NETS vCashCard service is terminated, you will have to continue paying for all charges incurred.
Please visit the NETS website https://vCashCard.nets.com.sg to update your vCashCard with your replacement credit/debit card details.
If you wish to change your Top Up Account, you can switch your credit/debit card by logging in to your vCashCard account at NETS website https://vCashCard.nets.com.sg.
Simply change your Top Up Account by selecting the “Update Vehicle” option from the menu and click on the “Change Top Up Account” button. Thereafter, select an existing credit/debit card options available from the dropdown list on this page and click the “Submit” button. The update will be immediate and your vCashCard will be automatically linked to the new credit/debit card for your vCashCard top-ups.
Note: Change of Top Up Account is only possible if there is more than 1 credit/debit card registered to vehicles under your vCashCard account.
If you wish to add a new credit/debit card as your top-up account, select the “Top-up” option from the menu and click on the “Add Account” button. Enter your new credit/debit card information and proceed for verification. After successfully adding your new credit/debit card, proceed to update the top-up account for your vehicle(s) by following the steps in the “How do I terminate the vCashCard?” FAQ.
You will receive an SMS and email notification from NETS to update your vehicle information to avoid disruption to your vCashCard service. Log on to the NETS website https://vCashCard.nets.com.sg to update the vehicle particulars.
You may terminate your old vehicle details and add the new vehicle details into your existing vCashCard account.
For enquiries on vCashCard, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.
For support issues, please have the following information on hand: vehicle number, name and mobile number.
For any credit/debit card enquiries, please contact your issuing bank.
The supported browsers for vCashCard are Google Chrome and Internet Explorer 9 or above.
Please check with your issuing bank.
Have more questions? You can still reach us at the following:
Reception
(65) 6272 0533
(65) 6229 7201
8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays
NETS Customer Service Hotlines
(65) 6274 1212
(65) 6229 7200
24 hours (Mondays – Sundays)
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
