NETS for you
Support
Filter by Category
Top Questions
The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.
The NETS Motoring Card also offers the following features:
- Auto Top-Up
- Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
- Contactless Functionality
- For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
- NETS App
- The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
- Exclusive privileges and benefits (terms and conditions apply):
- WINK+ points with ERP payments
- Free card insurance by HL Assurance
The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.
Yes, the NETS FlashPay Card is valid for use for 7 years from the date of card encoding.
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- NETS Top Up Machines
- Add Value Machine Plus (AVM+)
- General Ticketing Machines (GTM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- 7-Eleven stores*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Office*
*A service fee may be chargeable.
To obtain a refund on the remaining card value in your NETS FlashPay Card, you may file the refund at the following channels:
- You may perform a refund of the remaining stored value in the card at any local bank ATM. This amount will be credited directly to your bank account; or
- You may obtain an immediate cash refund at any TransitLink Ticket Office. This is only applicable for remaining balances of no more than $100 per card; or
- Alternatively, you may visit the NETS Customer Service Centre for refunds.
Please note that your card will be cut up and retained when you submit it for deferred refund. You’ll need to notify your bank should you require any replacement card or to cancel your account before submitting the card for refund.
You will need to de-register the Auto Top-Up service on your NETS FlashPay Card at selected NETS Top-Up Machine or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
If you do not intend to continue to use the NETS FlashPay Card, you may perform an online refund of the remaining stored value in the Card, 21 working days after de-registration at any local bank ATM.
- You may de-register the Auto Top-Up service at any NETS Top Up Machines or NETS Customer Service Centre.
- You may then perform a refund of the remaining stored value in the card at any local bank ATM after 21 working days. This amount will be credited directly to your bank account; or
- You can obtain an immediate cash refund at TransitLink Ticket Office. This is only applicable for remaining balances of not more than $100 per card; or
- Alternatively, you may submit your Auto Top-Up enabled card for deferred refund at the TransitLink Ticket Office or NETS Customer Service Centre.
- The remaining stored value and Auto Top-Up deposit (if any) will be credited to your account within 21 working days upon receipt by NETS.
Please note that your card will be cut up and retained when you submit it for deferred refund. You’ll need to notify your bank should you require any replacement card or to cancel your account before submitting the card for refund.
The card is available online and at several NETS official distributors. Please visit our NETS Prepaid Card page for an updated list of our distribution points, partners and promotions.
Each card is sold at $10 (inclusive of $5 stored value) at convenience stores and other outlets. The cost of the card is $5 and is non-refundable.
- NETS Top-up Machines
- Any DBS/POSB, OCBC or UOB ATM
- 7-Eleven*
- Cheers*
- FairPrice Xpress*
*A service fee may be chargeable
You may check and print the transaction history of your NETS CashCard at:
- Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
- NETS Self-Service Station
- NETS top-up terminals (up to the last 25 transactions)
*Please note that a $ 0.20 (GST inclusive) service fee is charged for a printout of the NETS CashCard transaction history at ATMs.
If you have a dual-mode IU, you may wish to consider switching to the new NETS Motoring Card if you are still using the NETS CashCard for your ERP and car park payments. The NETS Motoring Card is compatible not just with the current dual-mode IU, but also the future on-board unit (OBU) which will be introduced soon for the next generation ERP system. You can find more information from the NETS Motoring Card page.
If you are still using a first generation IU, you can purchase a NETS CashCard from the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).
NETS CashCard can hold a maximum of $500 in stored value.
If you experience problems with your NETS CashCard, please call the NETS Customer Service Hotline at 6274 1212 for assistance.
Yes, the NETS CashCard is valid for use for 5 years from the date of card encoding. The card is valid for a full refund within 2 years from the date of expiry. Subsequently, a service fee of $1 per month is deducted from the stored value.
You are entitled to a full refund of the remaining stored value in the NETS CashCard within 2 years after the validity period.
If your NETS CashCard has expired for more than 2 calendar years after the Validity Period, NETS shall be entitled to levy a service charge of S$1.00 per month or such other amount as NETS may determine from time to time, such levy to be deducted monthly from the Stored Value commencing the month after the end of the two years until the Stored Value is fully depleted, or until the 108th calendar month (9 calendar years) from the date of card encoding, whichever is the earlier.
If the card is not faulty, an immediate refund can be made at any DBS/POSB, OCBC and UOB ATM.
You may also send in your card for refund at DBS, OCBC and UOB bank branches or visit NETS Customer Service Centre.
Your CashCard can no longer be used once the card has been refunded.
The NETS CashCard is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS CashCards.
Please find the list of locations here.
NETS Top-up Machines allow you to perform the following functions* for your NETS FlashPay, CashCard and NETS Motoring Card:
- Top-Up
Top up using your NETS bank cards
- Auto Top-Up
De-register your Auto Top-up functionality
- Balance Enquiry
Check your remaining card balance
- Credit Rebate
Receive funds for faulty cards/disputed transactions
- Statement Reprint
Print your transaction history:
- CashCard: Max. 25 transactions
- NETS FlashPay/ NETS Motoring Card: Max. 30 transactions
- Prepaid Top-Up
Top up your prepaid Mobile SIM card (Starhub/M1/Singtel)
*Please note: As the type of terminal within the machine differs, not all of the above listed functions may be available. Please refer to the menu displayed on the terminal screen to check for available functions.
eNETS
eNETS
All Questions
You may have entered an incorrect credit card number, CVV or Expiry Date.
If you have made payment for the wrong product, please contact the merchant directly.
You will receive an email confirmation upon successful payment, and you will be led to a page with a “Transaction Successful” notification.
The transaction should also display in the transaction history of your card used for purchase. You may check your transaction history through ibanking or via ATMs.
An email will be sent to your email address if the transaction is successful and you will be led to a page, which shows “Transaction Successful.” If you experience any issues, you may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg.
Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from the following sites (domain).
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg(For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer’s manual.
Notes:
- In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
- Other examples of pop-up blockers may be named “Ad Blocker” or “Window Killer”, etc.
- Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).
- Open Internet Explorer.
- Click Tools in the upper toolbar.
- Click Internet Options.
- Select the Privacy tab.
- Click Settings under “Pop-up Blocker”
- In the input field for “Address for website to allow” indicate “www.enets.sg” and click Add button. The website will be displayed in “Allowed sites” box.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click Close and OK to apply the new settings.
- Open Firefox.
- Click Tools in the upper toolbar.
- Click Options.
- Select Content icon.
- Click Exceptions beside the “Block pop-up windows” checkbox.
6. In the input field for “Address of web site” indicate “www.enets.sg” and click Allow The website will be displayed in dialog box.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click Close and OK to apply the new settings.
- Open Chrome.
- Click the menu button
. - Click Settings > Click Show Advanced Settings.
- Click Content settings under Privacy section.
- Scroll down to Pop-ups section > Click on Manage Exceptions.
6. In the input field for “Pattern” indicate “www.enets.sg”, select click “Allow” under the Action dropdown list and click OK.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
Click on Close buttons until you return to Chrome to apply the new settings.
- Open Safari.
- Click Gear menu
. - Uncheck “Block Pop-Up Windows”.
Note: There is no way to selectively disable the pop-up blocker in Safari. Please check “Block Pop-Up Windows” again after you complete the payment.
- Click on Google Toolbar’s Pop-up Blocker button while at www.enets.sg website and check “Always allow pop-ups from enets.sg”.
Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- ibank.standardchartered.com.sg (For Standard Chartered Account holders)
1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and uncheck Enable Pop-Up Blocker.
2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting ‘Always Allow Pop-Ups From’. Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.
If you are making payment by eNETS and using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.
- enets.sg
- dbs.com (For DBS/POSB Account holders)
- uob.com.sg (For UOB Account holders)
- citibank.com.sg (For Citibank Account holders)
- ocbc.com (For OCBC Account holders)
- plus.com.sg (For Plus! Account holders)
- standardchartered.com.sg (For Standard Chartered Account holders)
If Safari Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.
- Go into settings of iPhone 4S and tap on Safari.
- Scroll down and turn OFF the Block Pop-Ups option.
1.If the Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.Go into Google Chrome of iPhone 4S, select the menu button and choose Settings.
2. In the Settings, select Content Settings.
3. In the Content Settings, turn Off Block Pop-ups.
1. Open Internet browser of Samsung Galaxy S3.
2. Click on the menu button of the phone.
3. Scroll down to select Settings.
4. In the Settings option, select Advanced.
- Open Google Chrome of Samsung Galaxy S3, press the menu button of the phone.
- Click the Settings option in the menu.
- In The Settings, select Content Settings.
- In the Content Settings, remove tick of Block Pop-ups option.
- Go into the Menu of Internet browser of HTC Desire HD phone and select Settings.
- In the Settings, scroll down and select Advanced.
- In the Advanced page, scroll down and remove tick of Block pop-ups.
- Tap on the Google Chrome menu button then go into Settings.
- In the Settings, go into Content Settings.
- In the Content Settings, choose to OFF Block Pop-ups.
NETS App
NETS App
All Questions
NETS App is an Android and iOS application that allows you to perform the following NETS Motoring Card transaction using your mobile device:
- Motoring Top Up*
- Motoring Auto Top-Up (ATU) registration
- Motoring Auto Top-Up Activation
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
*Top-up fee applicable
You can use your NETS Account to sign in to the NETS App.
The NETS App replaces the NETS FlashPay Reader App. More services are coming soon to the NETS App.
Please open the NETS App on your mobile device and go to the sign-in page.
If you have forgotten your password, please select “Forgot Password” and follow the instructions to reset your password.
If you have forgotten your email address (used as your user ID), please select “Forgot Email” and follow the instructions to recover your email address.
You are not required to sign in to the NETS App if you wish to do a one-time top-up of your NETS FlashPay Card or the NETS Motoring Card.
The NETS App can be found on the Google Play Store or Apple App Store.
After installation, you can launch the NETS App in 2 ways:
- For iOS users, you can locate the NETS App icon in your mobile device and launch it.
- For Android users, you can locate the NETS App icon in your mobile device and launch it. If NFC is not enabled, a prompt will appear to enable NFC. Select ‘Yes’ and your phone settings menu will launch for you to enable NFC. Alternatively, if your phone is NFC enabled, place the card against the back of your phone where the NFC antenna is located, the NETS App will launch automatically once it reads the NETS Motoring Card.
1. Top Up
- Upon launching the NETS App, select ‘Top-Up’ under NETS FlashPay, Motoring Card.
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
- Next, select the preferred amount for top-up
- Proceed to key in your preferred credit/ debit card for the top-up transaction.
- Enter the OTP to authorize the payment
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to complete the Top-Up.
2. Auto Top-Up registration
Please have your NETS Motoring Card with you and follow the steps below to register ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Registration”
- Complete the form with your preferred credit/debit card details and NETS Motoring Card CAN number
- Proceed to ‘Submit’
3. Auto Top-Up Activation
Please follow the steps below to activate ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Activation”
- Enter the 6-digit ATU activation code sent to you via SMS or email
- Proceed to “Activate”
- ‘ATU Activation Successful’ message will be displayed once ATU activation is completed.
4. Card Enquiry
You may do the following enquires using NETS App.
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
Please follow the steps below to make the enquiries:
- Upon launching the NETS App, select more ‘…’ under NETS FlashPay, Motoring Card
- Select “Card Profile”
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
- You will be able to read your NETS Motoring CAN number and expiry date.
- Select back ‘<’ at the top left hand corner and you will be able to read your balance and see recent transaction history.
- Select ‘History’ if you wish to see past transactions.
1. iOS Users
You may wish to try placing your NETS Motoring Card (vertically) behind the top edge of your iPhone to find a better connection with your iPhone’s NFC antenna.
2. Android Users
You may wish to try placing your NETS Motoring Card behind the centre of your Android phone to find a better connection with your phone’s NFC antenna. Otherwise, try placing behind the top or bottom of your phone as different phone models may have their NFC antenna set-up differently.
Android mobile devices will be required to run Android 5.0 or later. iOS mobile devices will be required to run iOS 9 to download NETS App. In order to read the NETS Motoring Card via the Near Field Communication (NFC), iOS mobile devices model must be iPhone 7 or latest and running on iOS 13 or later.
We recommend the removal of the mobile device rear case cover (which may cause interference) before reading the Motoring Card.
Rooted mobile devices will not be able to perform transactions on the NETS App due to security concerns.
You can re-launch NETS App and place your NETS Motoring Card firmly against the back of your mobile device. If there are any funds that were not successfully topped up previously, NETS App will automatically proceed to top up the card.
If the payment page does not direct you back to the success message on the homepage, you can re-launch the NETS App to enquire your NETS Motoring Card to see if any funds have been loaded onto your card. If there is no top-up, there should not be any deductions made from your credit/debit card account. Alternatively, you may wish to contact the issuing bank of your credit/debit card to confirm.
For customers who top-up using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) is applicable on any other applicable Banks’ card for every successful Auto Top-Up transaction.
Currently, the top-up service accepts all Mastercard, Visa and AMEX cards issued in Singapore and Malaysia.
Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
You can perform up to three (3) top-up transactions on the same day. And up to twelve (12) top-up transactions in a week for your NETS Motoring card.
For credit card security reasons, the same credit or debit card can only be used up to ten (10) top-up transactions and no more than thirty-five (35) top-up transactions a week.
You may try to re-launch your NETS App and place your card firmly against the back of your mobile device to update your card. Alternatively, you may attempt to perform the top-up on another device.
Should the value of your card was not updated and your credit/debit card was deducted, you may contact NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transaction(s).
You are required to provide your NETS Motoring Card CAN (16-digit number printed on the back of your card), the first four and last four digits of your credit/debit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount, the approximate transaction date, transaction time and your contact details such as email and contact number for transactions verifications.
NETS Bank Card
NETS Bank Card
Filter by Category
All Questions
For HSBC Visa Debit Card, PAssion POSB Debit Card, Maybank Mastercard Debit Card and all ATM cards, customers can apply or request for replacement from the respective banks.
For Visa Debit Cards issued by DBS, OCBC and UOB, customers may use their existing cards to tap for NETS contactless payment without any need to upgrade or perform any activation action.
Simply inform the cashier that you would like to pay by NETS and wait for the cashier to give you the cue to tap. Tap your contactless NETS Bank Card on the payment terminal to complete the transaction.
For transaction amount that is above $100, you will be prompted to key in your 6-digit card PIN after tapping your contactless NETS Bank Card.
Consumers can use NETS contactless feature for purchases under SGD$100 per transaction. For amounts greater than that, the terminal will prompt for PIN.
Every contactless card contains a highly sophisticated, highly secure chip. This chip performs a wide range of functions to maintain the card’s security, and can interact securely with a contactless terminal.
SimplyGo is an LTA and TransitLink initiative to introduce contactless payments on trains and buses. ‘SimplyGo’ brings more ease and convenience by giving commuters more e-payment options in transit.
SimplyGo enables commuters to use cards with contactless function for fare payments. There will be no need for upfront top-ups. For NETS Bank Card users, train and bus fares will be deducted from their bank accounts. For credit and debit card users, the fare payment will be charged to their credit or debit card.
Furthermore, commuters can sign up for a SimplyGo account and register their bank cards, debit or credit cards, to have access to their travel history and transactions via the TransitLink SimplyGo Portal or TL SimplyGo mobile app, anytime, anywhere, regardless of the card they choose to use on transit.
NETS Bank Cards with NETS contactless icon is compatible with SimplyGo.
You can get a contactless NETS Bank Card from participating bank branches.
You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account. Please login to your account and go to “My Cards” page to add your contactless NETS bank card. For Singtel Dash users, please key in your 16-digit Transit Card Number found in the “Train/Bus” tab of the app.
A password self-reset feature is available on the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users of NETS Tap Bank Card can also opt to receive push notifications for travel fares and claim approvals using the TL SimplyGo mobile app on their smartphones. Other services include submitting travel claims and viewing of claim status, as well as making payment for penalty fees.
Commuters who face issues at the point of boarding and alighting can approach officers at the Passenger Service Centre or Bus Captains for assistance. Commuters may wish to contact the Issuing Bank if they encounter difficulties using a specific bank card.
More information is available at the TransitLink SimplyGo Portal. For other enquiries, please call the TransitLink Hotline at 1800-2255 663.
Similar to tapping your current travel card on MRT fare gates and bus card readers, you just need to tap your contactless NETS Bank Card at the point of boarding and alighting for buses, and when entering and exiting MRT stations.
You can only use one contactless payment card (Mastercard, VISA, EZ-Link, NETS FlashPay or NETS Bank Card) at a time. Please remember to take out the card you intend to use from your wallet or bag and tap it on the fare device to enter and exit the MRT station, and when boarding and alighting from buses. Please use the same card to tap in and out.
If you lose your bank card, please call your Issuing Bank immediately to report loss and prevent misuse.
Please call your Issuing Bank for further assistance.
For NETS Bank Card users, you will have to transfer or deposit additional funds into your bank account to continue using SimplyGo.
You can pay for all public train and bus fares (basic and premium bus services) with a contactless NETS Bank Card.
Please note that for premium bus services, bank cards can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic and premium bus services) are installed with a standard card reader as shown below.
No. The fares charged using NETS Bank Card are the same as existing transit fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.
Please note that concession fares do not apply with NETS Bank Card. Commuters eligible for concession schemes are entitled to be issued personalised smartcards that allow them to pay a subsidised fare.
There will be no additional charges when using Singapore-issued contactless bank cards for SimplyGo.
Transactions will be processed and deducted from your bank account. The aggregated charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier. The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your bank account after it has been processed by your Issuing Bank.
To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
The finalised charges will also be posted in your account with the merchant descriptor name – “BUS/MRT”.
The aim of posting aggregated charges is to keep the account statement short and concise. The details of each transaction are available in your SimplyGo Account on the TransitLink SimplyGo Portal.
You will not be able to use your contactless bank card for transit if you have insufficient credit/funds in your card/bank account. You will encounter the following messages on the fare devices. As such, you will have to add additional funds into your bank account.
No, the reader will display “Bank Card SimplyGo” when you tap to alight or exit. The fare amount will be computed by the system after you have completed your journey.
You will be able to view the details of each trip in your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.
No. However, your card usage will be subject to funds available in your bank account.
If there are discrepancies in your travel transactions or billings, you can submit your claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal. Claims can only be filed for transactions that are up to 60 days after the date of incident.
For commuters who have not signed up for a SimplyGo Account or link their cards to their account, please do so at the TransitLink SimplyGo Portal. Please note that you can only view up to the last 180 days of your transactions history.
For MRT
A posting of “Incomplete Rail Transaction” will be reflected in your statement if the point of entry or exit is not recorded in the SimplyGo system. A flat fee of $2.00 will be charged, regardless of the distance travelled.
A posting of “Rail Overstay Charge” will be reflected in your statement if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.00, on top of the actual fares incurred.
For Buses
For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.
For missing exit, the ride will be charged from the point of entry to the end of bus route.
Currently, NETS Bank Card is unable to support Apple Pay or Google Pay.
NETSPay is not accepted for payment on board public transport.
POSB Smart Buddy wearable is not recommended for use in SimplyGo. All transit usage will be priced at full adult fare and users may experience intermittent performance.
You may visit the “My Statements” page in your SimplyGo Account on the TransitLink SimplyGo Portal to view the travel transactions and charges made on your card(s).
Transaction information includes journey information, trip information, trip fare and payment posting history. This information can be downloaded into PDF statements.
You can view up to the last 180 days of your transaction history.
NETS Contactless
NETS Contactless
All Questions
NETS contactless allows you to make a payment simply by tapping. You can just tap your contactless NETS Bank Card or NETS Prepaid Card on terminals/ MRT fare gates/ bus card readers to pay for retail and F&B purchases, and public transport rides.
You will see the NETS contactless icon on your card.
You can tap to pay with NETS where you see the NETS contactless icon on a payment terminal, or on the NETS acceptance decal. More than 130,000 points in Singapore accept NETS contactless payments, including retail and F&B stores, self service kiosks, taxis and more.
NETS FlashPay
Filter by Category
All Questions
NETS FlashPay is a multi-purpose stored value card that you can use for traveling on buses, the MRT and LRT and shopping at retail stores.
You may top up your NETS FlashPay Card at any of the following locations:
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- NETS Top Up Machines
- Add Value Machine Plus (AVM+)
- General Ticketing Machines (GTM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- 7-Eleven stores*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres*
*A service fee may be chargeable.
You can store a maximum of S$500 in your NETS FlashPay Card.
Yes, NETS FlashPay Card has a validity period of up to 7 years. You may also check the expiry date of your NETS FlashPay card using the NETS App which can be downloaded via Google Play Store or Apple App Store.
You may check your card expiry date with NETS App.
- Download and launch NETS App
- Scroll down screen to NETS FlashPay, Motoring Card
- Select History and scan your NETS FlashPay Card by holding card against the back of your mobile (kindly ensure your mobile NFC is turned on)
Or you may check your card expiry at the Assisted Service Kiosks or Top-Up Kiosks at all MRT/LRT stations.
Yes. You are entitled to a refund of the remaining stored value in your NETS FlashPay Card within 2 years after your card expired.
However, there is a service charge of S$1 per month after the end of the first year expiry of your NETS FlashPay Card. Such levy will be deducted monthly from the stored value in your NETS FlashPay Card until the Stored Value is fully depleted, or until the refund has been made within the 2 years after the card expired, or until the 108th Calendar month (9 calendar years), whichever is earlier.
You may file a refund at the following channels:
SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres
- For card with less than $100 remaining balance, you can obtain an immediate cash refund at any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres.
- For card more than $100 remaining balance / registered Auto Top-up (ATU) / damaged cards, you may submit a manual refund form at SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres for the refund to be processed within 14 working days.
Local ATMs
- You may refund the remaining stored value at any local bank ATM. This amount will be credited directly to your bank account.
NETS Customer Service Centre
- Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).
You may check your card balance and transaction history (up to the last 30 transactions) with NETS App.
Alternatively, you can check balance and/or print transaction history at any of the following:
- NETS Top-Up Machines (up to the last 25 transactions)
- Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
- NETS Customer Service Centre (up to the last 30 transactions)
- SimplyGo App (only public transport transaction history)
For more information on using NETS FlashPay Card, please visit https://www.nets.com.sg/nets/for-you/nets-flashpay.
If your NETS FlashPay Card is damaged/faulty, please visit the NETS Customer Service Centre located at 351 Braddell Road #01-03 Singapore 579713 – Operating Hours: 8:30 am to 5:30 pm (Mondays – Fridays) to have your card checked. If a refund is necessary, it will be processed and the remaining stored value will be credited into your designated bank account within 14 working days.
The NETS FlashPay Card is deemed non-retrievable once misplaced and there will be no refund for any lost or stolen NETS FlashPay Cards.
Please proceed to perform a statement printout at any DBS/POSB, OCBC or UOB ATMs (a nominal fee is applicable) or NETS self-service top-up terminals, or export PDF from NETS App.
Thereafter, send the printout/PDF together with the following details to info@nets.com.sg for investigation:
- Full name (as per NRIC)
- Contact No (Mobile No.)
- NETS FlashPay Card No.
- Transaction date
- Transaction amount
- Location
You will be notified on the findings and follow-up actions within 5 working days.
There could be several reasons leading to a declined transaction. The possible causes include (but are not limited to):
- Insufficient funds – You may check your card balance using NETS App. Alternatively, you may wish to register for the Auto Top-up service (refer to Auto Top-Up Service for more details)
- Card has expired – Please perform a refund of your remaining card balance. Refer to ‘Where can I get a refund for my NETS FlashPay Card?’ on refunds.
- Card has been blocked: If this is unexpected, please contact info@nets.com.sg for assistance.
- Your card has reached the spending limit of S$28,000 within a 12-month period.
Your NETS FlashPay Card will be blocked once the spending on each NETS Flashpay Card, within a 12-month period has reached the cumulative total of S$28,000. For enquiries or clarification, you may wish to contact NETS Customer Service Hotline at 6274 1212 or drop us an email on info@nets.com.sg.
You may use the NETS FlashPay Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS FlashPay Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).
For ERP:
- Simply insert your NETS FlashPay Card into your vehicle’s 2GIU to pay for your ERP charges.
For Car Park:
- Where auto deduction is available, insert your FlashPay Card into your vehicle’s 2GIU to enter and exit the carpark.
- Where auto deduction is not available, tap and hold your NETS FlashPay Card on the car park reader.
To ensure a smooth payment experience with the NETS FlashPay Card at car parks, please take note of the following.
- For full Electronic Parking System (EPS) car parks, please keep your NETS FlashPay Card in the In-Vehicle Unit (IU) when entering and exiting the car park.
- For car parks that auto-detect the NETS FlashPay Card in the IU when entering the car park but not when exiting, kindly remove the NETS FlashPay Card from your IU and tap and hold the card on the car park reader when exiting.
- For car parks that do not auto-detect the NETS FlashPay Card in the IU when entering the car park, please tap and hold the card on the car park reader when entering and exiting the car park.
Yes, the NETS FlashPay Card can be used for vehicle tolls at the custom checkpoints.
The NETS FlashPay Card has a minimum top-up value of $5.
Yes, the deposit amount will be refunded to the registered credit/debit card after 21 working days. However, if your credit/debit card is terminated, you will need to inform NETS which local bank to receive back the deposit amount.
If the balance on your NETS FlashPay Card balance is less than $5, you will be alerted by a beeping tone when the card is inserted into the 2nd Generation In-Vehicle Unit (2GIU).
Yes, all Auto Top-Up users are required to place a $50 security deposit to continue the Auto Top-Up service.
The date reflected on your bank statement refers to the posting date for the Auto Top-Up transaction (usually a few days after the actual transaction date).
The delayed charging is part of the different settlement procedures with merchants, which can take up to 30 days.
You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to confirm your transactions.
You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transactions.
Please note that there is an interval of 3 calendar days between the Auto Top-Ups. If your Card received an Auto Top-Up of $30 on Monday, the next time an Auto Top-Up can be performed on your Card is on Friday of the same week.
If you require additional top ups during the 3-day interval, you may top up your NETS FlashPay Card manually at the following top up points:
- NETS Top-Up Machines
- NETS Self-Service Stations
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- Add Value Machine Plus (AVM++)
- General Ticketing Machines (GTM)
- Top Up Machines (TUM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- SMRT/SBST Passenger Service Centres
- 7-Eleven stores (except at Shell stations)*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Offices*
*A service fee may be charged by the service provider for each top-up.
You may de-register the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.
For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
There is no fee for the Auto Top-Up de-registration function.
Please wait for 14 working days for the de-registration process to be completed before proceeding to sign the same NETS FlashPay Card up for Auto Top-Up Facility.
Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
Follow these simple steps to add a credit/debit card to your NETS App account:
- Log in to NETS App
- Click on “Profile” Icon on the top left of the home screen.
- Tap on “Payment Methods”.
- Tap on “Add NETS Bank Card” or “Add Amex/ Mastercard/ Visa”.
- Input your credit/debit card details and submit.
- You are all set!
Simply log in to your NETS App and ensure you have a valid credit/debit card saved, select your saved credit/debit card while performing top up for your NETS FlashPay Card.
Yes. You will first need to log in to your NETS App account, afterwards you may update the card expiry date and CVV by selecting your saved credit/debit card under “Payment Methods”.
For NETS Bank Card, you can only save 1 card. For other credit/debit cards, there is no limit to the number of cards you can save on the NETS App.
You will first need to log in to your NETS App account, afterwards you may select the credit/debit card you wish to remove in the “Payment Methods” page and proceed to “Remove card”.
Auto Top-Up service allows you to automatically top up your NETS FlashPay Card with your credit/debit card when there is insufficient stored value to make a payment transaction in Transit (MRT/Buses), ERP gantries and EPS (CEPAS-compliant) car park exits.
You may wish to apply for Auto Top-Up service to your NETS FlashPay Card with your locally-issued credit/debit card* as the source of funds through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.
Upon successful registration, you will receive an activation code via SMS/email within 2 days.
Activate NETS FlashPay Auto Top-Up on your NFC-enabled mobile phone using the NETS App OR bring your activation code and NETS FlashPay Card to any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres to activate Auto Top-Up on your NETS FlashPay Card.
*Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
You must be at least 18 years old in order to register for Auto Top-Up by credit/debit card.
Auto Top-Up service registration is free. However, a S$50 refundable deposit is required upon registering for the Auto Top-Up service.
For customers who registered using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) on any other applicable Banks’ card for every successful Auto Top-Up transaction.
With the Auto Top-Up arrangement, NETS will top up the registered NETS FlashPay Card / NETS Motoring Card whenever the card stored value is insufficient to pay for ERP or car park charges. NETS will then charge/ collect the top-up amount from the registered credit/ debit card. In the event that NETS is unable to charge/ collect the top-up amount from the credit/ debit card, NETS will offset the outstanding amount from your deposit.
You can register up to five (5) NETS FlashPay Cards with a single credit/debit card for Auto Top-Up.
This is a notification sent during Auto Top-Up service registration to authenticate the validity of your credit/debit card. There is no monetary deduction made to your credit/debit card.
After you have registered for Auto Top-Up service, you should receive an activation code on the mobile number that you have provided at the point of registration on the following day. You can activate the Auto Top-Up service with the activation code via NETS App or NETS ATU Registration Portal.
Alternatively, you can activate your Auto Top-Up at any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres. Please bring along your NETS FlashPay Card registered for Auto Top-Up and the activation code required for the activation.
The activation code will be sent to the mobile number that you have provided at the point of registration at NETS ATU Registration Portal / NETS App via Google Play Store or Apple App Store. If you have not received your activation code after 2 days, please request for a new activation code by calling the NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day.
Your activation code is valid for 7 days from the date of issuance. The expiry date of the activation code will be stated in the email notification to you.
You may request a new activation code by calling our NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day within 30 days of Auto-Top service registration. If your registration for Auto Top-Up service has passed 30 days, please proceed to re-register for the Auto Top-Up service.
The S$50 deposit that was collected during registration will be refunded to you and credited back to the registered credit/ debit card within 14 working days upon the expiry of the Auto Top-Up registration which has a 30-day validity period. The refunded amount will be reflected in your next credit/ debit card statement.
You may choose top-up value of S$30, S$40 or S$50.
Yes. You are able to do so. However, you will need to de-register the existing Auto Top-Up service on your NETS FlashPay Card at any NETS Top-Up Machine or NETS Customer Service Centre.
Once you have de-registered, you can proceed to register for the Auto Top-Up service with your preferred selected top-up amount after 14 working days from the date of de-registration on our NETS ATU Registration Portal or via the NETS App from Google Play Store or Apple App Store.
The Auto Top-Up transaction will be reflected as “FlashPay Auto Top Up”.
Your Auto Top-Up enabled NETS FlashPay Card may have been blocked due to an outstanding Auto Top-Up amount on this card. You will need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked for usage.
For co-brand credit/debit card with Auto Top-Up Facility, please note that the credit/debit card may still be used even though the FlashPay function is blocked.
You will need to de-register the Auto Top-Up service on your NETS FlashPay Card at selected NETS Top-Up Machine or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
If you do not intend to continue to use the NETS FlashPay Card, you may perform an online refund of the remaining stored value in the Card, 14 working days after de-registration at any local bank ATM.
Yes. You may cancel the service. For cancellation, you will need to de-register the Auto Top-Up at selected NETS Top-Up Machines or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
1. You may de-register the Auto Top-Up service at any NETS Top Up Machines. Upon deregistration, you may perform a refund of the remaining stored value in the card at any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres, local bank ATM or NETS Customer Service Centre.
SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres
- For card with less than $100 remaining balance, you can obtain an immediate cash refund at any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres.
- For card more than $100 remaining balance / registered Auto Top-up (ATU) / damaged cards, you may submit a manual refund form at SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres for the refund to be processed within 14 working days.
Local ATMs
- This amount will be credited directly to your bank account.
NETS Customer Service Centre
- Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).
2. Alternatively, you may complete a manual refund form at any SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres. Your Auto Top-up service will automatically be de-registered once you surrender your NETS FlashPay Card. Your card balance, together with the security deposit amount will be refunded to your bank account of choice, according to information provided by you in the refund form within 14 working days.
Please note that your card will be cut up and retained when you submit it for deferred refund. You’ll need to notify your bank should you require any replacement card or to cancel your account before submitting the card for refund.
Please notify your Bank immediately to cancel your credit/debit card.
Once you have notified your Bank, please contact our NETS Customer Service Hotline at 6274 1212 to report the loss of your Auto Top-Up enabled NETS FlashPay Card. Upon receipt of a loss report, NETS shall cancel the Auto Top-Up within 48 hours. However, you may still be liable for any payment transactions on the card during the 48-hour period.
Upon receiving your new replacement credit/debit card from your Bank, you may update your credit/debit card details through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.
NETS App is an Android and iOS application that allows you to perform the following NETS Flashpay Card transaction using your mobile device:
- FlashPay Top Up*
- FlashPay Auto Top-Up (ATU) registration
- FlashPay Auto Top-Up Activation
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
*Top-up fee applicable
The NETS App can be found on the Google Play Store or Apple App Store.
After installation, you can launch the NETS App in 2 ways:
- For iOS users, you can locate the NETS App icon in your mobile device and launch it.
- For Android users, you can locate the NETS App icon in your mobile device and launch it. If NFC is not enabled, a prompt will appear to enable NFC. Select ‘Yes’ and your phone settings menu will launch for you to enable NFC. Alternatively, if your phone is NFC enabled, place the card against the back of your phone where the NFC antenna is located, the NETS App will launch automatically once it reads the NETS FlashPay Card.
1. iOS Users
You may wish to try placing your NETS FlashPay Card (vertically) behind the top edge of your iPhone to find a better connection with your iPhone’s NFC antenna.
2. Android Users
You may wish to try placing your NETS FlashPay Card behind the centre of your Android phone to find a better connection with your phone’s NFC antenna. Otherwise, try placing behind the top or bottom of your phone as different phone models may have their NFC antenna set-up differently.
1. FlashPay Top Up
- Upon launching the NETS App, select ‘Top-Up’ under NETS FlashPay, Motoring Card.
- You will be prompted to hold your NETS FlashPay Card against the back of your mobile device to begin
- Next, select the preferred amount for top-up
- Proceed to key in your preferred credit/ debit card, or select your saved credit/debit card for the top-up transaction
- Enter the OTP to authorize the payment
- You will be prompted to hold your NETS FlashPay Card against the back of your mobile device to complete the Top-Up.
2. FlashPay Auto Top-Up registration
Please have your NETS FlashPay Card with you and follow the steps below to register ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Registration”
- Complete the form with your preferred credit/debit card details and NETS FlashPay Card CAN number
- Proceed to ‘Submit’
3. FlashPay Auto Top-Up Activation
Please follow the steps below to activate ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Activation”
- Enter the 6-digit ATU activation code sent to you via SMS or email
- Proceed to “Activate”
- ‘ATU Activation Successful’ message will be displayed once ATU activation is completed.
4. FlashPay Card Enquiry
You may do the following enquires using NETS App.
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
Please follow the steps below to make the enquiries:
- Upon launching the NETS App, select more ‘…’ under NETS FlashPay, Motoring Card
- Select “Card Profile”
- You will be prompted to hold your NETS FlashPay Card against the back of your mobile device to begin
- You will be able to read your NETS FlashPay CAN number and expiry date.
- Select back ‘<’ at the top left hand corner and you will be able to read your balance and see recent transaction history.
- Select ‘History’ if you wish to see past transactions.
Android mobile devices will be required to run Android 5.0 or later. iOS mobile devices will be required to run iOS 9 to download NETS App. In order to read the NETS Flashpay Card via the Near Field Communication (NFC), iOS mobile devices model must be iPhone 7 or latest and running on iOS 13 or later.
We recommend the removal of the mobile device rear case cover (which may cause interference) before reading the FlashPay Card.
Rooted mobile devices will not be able to perform transactions on the NETS App due to security concerns.
You can re-launch NETS App and place your NETS FlashPay Card firmly against the back of your mobile device. If there are any funds that were not successfully topped up previously, NETS App will automatically proceed to top up the card.
If the payment page does not direct you back to the success message on the homepage, you can re-launch the NETS App to enquire your NETS FlashPay Card to see if any funds have been loaded onto your card. If there is no top-up, there should not be any deductions made from your credit/debit card account. Alternatively, you may wish to contact the issuing bank of your credit/debit card to confirm.
For customers who top up using local-issued DBS/POSB and UOB credit/debit card, the convenience fee will be waived. However, convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC credit/debit card and a convenience fee of $0.50 (GST inclusive) is applicable on any other Banks’ card for every successful top-up transaction.
Currently, the top-up service accepts all Mastercard, Visa and AMEX cards issued in Singapore and Malaysia. For logged in NETS App users, NETS Bank Cards can be used for the top-up service as well.
You can perform up to three (3) top-up transactions on the same day. And up to twelve (12) top-up transactions in a week for your NETS FlashPay card.
For credit card security reasons, the same credit or debit card can only be used up to ten (10) top-up transactions and no more than thirty-five (35) top-up transactions a week.
You may try to re-launch your NETS App and place your card firmly against the back of your mobile device to update your card. Alternatively, you may attempt to perform the top-up on another device.
Should the value of your card was not updated and your credit/debit card was deducted, you may contact NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transaction(s).
You are required to provide your NETS FlashPay Card CAN (16-digit number printed on the back of your card), the first four and last four digits of your credit/debit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount, the approximate transaction date, transaction time and your contact details such as email and contact number for transactions verifications.
RSVP (Retailer Stored Value Programme) allows consumers to enjoy exclusive deals offered by participating merchants.
RSVP cards can be in the form of:
- Merchant co-branded card: These can only be used at participant merchants.
- Generic NETS FlashPay Card: These cards come enabled with RSVP wallets, which can be topped up for use at participating merchants (coming soon).
RSVP deals can be offered in the form of:
- Dollar Promotions: Pay with RSVP and get a discount on merchandise.
- Item Promotions: Purchase sets of items for a discounted price (e.g. 10 cups of coffee for the price of 8, only redeemable for coffee).
Please check the back of your NETS FlashPay Card for the RSVP logo.
Your NETS FlashPay Card can store RSVP Dollar/Item(s) from as many as 20 different merchants. However, some Co-brand FlashPay Cards may be restricted for use by a single merchant for RSVP Issuance.
From a single merchant, you can enjoy a maximum of:
- 6 different RSVP Items and
- 1 RSVP Dollar promotion
You may check your RSVP balance at the respective merchant outlet for the merchant’s RSVP balance.
No, there are 2 different stored value wallets found on your NETS FlashPay Card.
The NETS FlashPay Card balance is a public wallet that can used to pay for your transport, ERP, EPS and retail purchases.
The RSVP balance is a private wallet that can only be used for your purchases from a specific retail merchant.
Payment for your RSVP Dollar/Item(s) can be made at the respective merchants via NETS FlashPay Card, NETS, cash or credit/debit card (subject to merchant acceptance).
Please note that RSVP top-up is not available for NETS FlashPay Cards with less than 3 months to expiry.
You may continue to use your remaining RSVP Dollar/Item(s) on your NETS FlashPay Card. However, you will not be able to top up additional RSVP Dollar/Item(s) after it has expired/been blocked or refunded.
Unfortunately, we are not able to transfer the remaining RSVP Dollar/Item(s) to your new card. However, NETS will process the refund of your remaining RSVP Dollar/Item(s) via a printed letter/voucher for your redemption at the specified merchant within 14 working days.
To obtain a refund, please submit your NETS FlashPay Card with remaining balance of active RSVP Dollar/Item program(s) for refund at the NETS Customer Service Centre or any TransitLink office.
There is no refund and replacement for a lost or stolen NETS FlashPay Card. The accompanying RSVP Dollar/Item(s) will not be replaced as well.
Yes, you can continue to enjoy the remaining RSVP Dollar/Item(s) on your NETS FlashPay Card as long as it is active.
Unfortunately, there is no refund for expired RSVP Dollar/Item(s).
Please submit your NETS FlashPay Card with remaining balance of active RSVP Dollar/Item program(s) for refund at the NETS Customer Service Centre or any TransitLink office. NETS will process the refund of your remaining RSVP Dollar/Item(s) via a printed letter/voucher for your redemption at the specified merchant within 14 working days.
Please refer to the Terms and Conditions below:
If you have any enquiries or wish to apply for a refund of the RSVP value in a merchant co-branded card, please contact the respective merchant for assistance.
Did not find what you were looking for? You can still reach us at the following:
Reception
8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
NETS In-App Payment
NETS In-App Payment
Filter by Category
All Questions
NETS in-app payment is a new payment mode that allows consumers to securely add their NETS Bank Card in merchant apps and use it to conveniently pay for purchases with just one click.
You can use NETS in-app payment on merchant mobile apps that display NETS as a payment method option. NETS in-app payment is currently available on the following apps, with more to be added soon!
- CDG Zig
- Singtel Prepaid hi!App
- AXS Payment
- Milksha
- KcutsGO
- Sushi Tei
- Bee Cheng Hiang
- Luckin Coffee
- Nestia
- Kenangan Coffee
View the full list of supported merchant apps here.
You can start using NETS in-app payment by selecting NETS as a new payment method in supported mobile apps.
You will be prompted to provide some details to verify your identity via an SMS-OTP sent to your mobile number, by your card-issuing bank.
For DBS, POSB and OCBC
You may add either your ATM, debit cards or NETS-enabled credit cards to the merchant mobile apps.
For UOB
Only ATM or debit cards can be added to merchant mobile apps.
During the check-out or payment page of a supported mobile app, select NETS as your preferred payment method and confirm the payment to pay for your purchases. No other action will be required.
NETS in-app payment uses tokenisation to protect and secure your card details from being exposed and misused by any unauthorised third parties. Each token created is also unique to the specific merchant and your mobile device, to minimise any unauthorised fraudulent transactions.
There is no additional fee when you use NETS in-app payment.
There is no need to setup any login credentials in order to start using NETS in-app payment on supported mobile apps.
You may contact the merchant directly to request for a refund, as merchants have their own refund policy.
Your NETS Bank Card details will be secured as they are not stored within the merchant’s mobile app nor your mobile device. However, you are advised to contact your card issuing bank immediately to block or temporarily suspend your card.
You should contact your card issuing bank immediately to report your concerns.
To use NETS in-app payment, you will need to grant the merchant app with the permissions that will allow NETS to identify your mobile device’s ID for security purposes. NETS and the merchants will never access your photos, media, files, nor make any calls on behalf of you.
Using NETS in-app payment, you can pay for transactions up to below limits:
- DBS/POSB & UOB NETS Bank Cards: Transaction amount will be up to the card’s available daily limit.
- OCBC NETS Bank Cards: Transaction amount will be capped at the lower of the card’s available daily limit or $1,000.
Note that merchant may choose to implement a lower transaction limit on the merchant mobile app. Kindly check with the merchant directly to confirm on the transaction limit.
You can add only one bank card to use NETS in-app payment. If you would like to change the NETS card that you’ve added to in-app payment, you may remove the card that was previously added and register the new card.
Please follow the instructions within the supported mobile app to remove your NETS card from in-app payment.
To protect your card details from being exposed to other unauthorised parties, each in-app payment-generated token may expire when you log out of the merchant’s mobile app. Please add your preferred NETS Bank Card again to continue using in-app payment.
Set NETS as the default payment method once you have added your NETS Bank Card to the CDG Zig app in the Manage Payment section.
Alternatively, you can also select NETS as the payment mode at the point of booking your trip.
Once you have done so, just book a ride as usual and NETS in-app payment will be used to complete the ride payment.
Yes. When you have boarded the hailed taxi, you may select NETS as the payment mode before pairing your CDG Zig app to the taxi (either via scanning the taxi QR code or manually keying in the license plate number).
There is no need to do so. ComfortDelGro drivers are all effectively trained to identify NETS in-app payment as a payment mode when the trip starts via their display terminals, along with other trip-related information.
You will be able to use NETS in-app payment to conveniently top-up your Singtel Prepaid balance via the Singtel Prepaid hi!App.
After logging into the Singtel Prepaid hi!App, select ‘Top-Up Cards’ and select your desired top-up amount. You will then be able to select NETS as your preferred payment method.
For first time NETS in-app payment users, you will first need to add a NETS enabled card, and this card will be used for your subsequent top-ups via NETS on Singtel Prepaid hi!App.
NETS Motoring Card
NETS Motoring Card
All Questions
It is a contactless, multi-purpose stored value CEPAS card that can be used for ERP and car park payments in Singapore. The NETS Motoring Card can only be used in 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).
The NETS Motoring Card will replace the current CashCard. Please note that the NETS Motoring Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU). If you have a first generation IU, you can only use the CashCard.
The NETS Motoring Card also offers the following features:
- Auto Top-Up
- Enable auto top-up with your credit/debit card as your source of funds and never worry about insufficient card value again
- Contactless Functionality
- For car park readers that do not support automatic fee deduction, you can now simply tap and hold your NETS Motoring Card on the carpark reader instead of having to insert your card
- NETS FlashPay Reader App or NETS App (coming soon)
- The NETS Motoring Card comes with a supporting mobile app which allows you to check your card balance and expiry, view your transaction history, perform top-ups and apply for Auto Top-Up.
- Exclusive privileges and benefits (terms and conditions apply):
- WINK+ points with ERP payments
- Free card insurance by HL Assurance
The NETS Motoring Card is available at $10 per card ($5 card cost + $5 stored value) and can be purchased from all petrol stations and convenience stores.
Our distributors have their own processes to distribute the cards across all their stores. Some stores may run out of cards faster than others. You may try to go to another store or drop by the NETS Customer Service Centre. We will always have a card for you.
NETS Customer Service Centre
351 Braddell Road #01-03 Singapore 579713
Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)
You may use the NETS FlashPay Card to pay for your ERP, checkpoint toll and car park charges. Please note that the NETS FlashPay Card can only be used in the 2nd Generation In-Vehicle Units (2GIU) and the future On-Board Unit (OBU).
For ERP:
- Simply insert your NETS FlashPay Card into your vehicle’s 2GIU to pay for your ERP charges.
For Car Park:
- Where auto deduction is available, insert your NETS Motoring Card into your vehicle’s 2GIU to enter and exit the carpark.
- Where auto deduction is not available, tap and hold your NETS Motoring Card on the car park reader.
You can store a maximum of S$500 in your NETS Motoring Card.
To ensure a smooth payment experience with the NETS Motoring Card at car parks, please take note of the following.
- For full Electronic Parking System (EPS) car parks, please keep your NETS Motoring Card in the In-Vehicle Unit (IU) when entering and exiting the car park.
- For car parks that auto-detect the NETS Motoring Card in the IU when entering the car park but not when exiting, kindly remove the NETS Motoring Card from your IU and tap and hold the card on the car park reader when exiting.
- For car parks that do not auto-detect the NETS Motoring Card in the IU when entering the car park, please tap and hold the card on the car park reader when entering and exiting the car park.
Yes. You can check the transaction history (up to the last 30 transactions) of your NETS Motoring Card using the NETS App which can be downloaded via Google Play Store or Apple App Store.
Alternatively, you can check and/or print at any of the following:
- NETS Customer Service Centre (up to the last 30 transactions)
- NETS Top-Up Machines (up to the last 25 transactions)
- Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
- NETS Self-Service Top-Up Stations
*Please note that a fee of $0.20 (GST inclusive) is chargeable for each statement print.
Yes, the NETS Motoring Card can be used for vehicle tolls at the customs checkpoint.
You may top up your NETS Motoring Card at any of the following locations:
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- NETS Top Up Machines
- Add Value Machine Plus (AVM+)
- General Ticketing Machines (GTM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- 7-Eleven stores*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Office*
*A service fee may be chargeable.
The NETS Motoring Card has a minimum top-up value of $10.
Yes. You are entitled to a refund of the remaining stored value in your NETS Motoring Card within 2 years after your card expired.
However, there is a service charge of S$1 per month after the end of the first year expiry of your NETS Motoring Card. Such levy will be deducted monthly from the stored value in your NETS Motoring Card until the Stored Value is fully depleted, or until the refund has been made within the 2 years after the card expired, or until the 108th Calendar month (9 calendar years), whichever is earlier.
You may file a refund at the following channels:
Local ATMs
- You may refund the remaining stored value at any local bank ATM. This amount will be credited directly to your bank account.
NETS Customer Service Centre
- Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).
If your NETS Motoring Card is damaged/faulty, please visit the NETS Customer Service Centre located at 351 Braddell Road #01-03 Singapore 579713 – Operating Hours: 8:30 am to 5:30 pm (Mondays – Fridays) to have your card checked. If a refund is necessary, it will be processed and the remaining stored value will be credited into your designated bank account within 14 working days.
The NETS Motoring Card is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen NETS Motoring Cards.
For cards registered under FlashPay Shield, insurance coverage may apply. Click here for the full FAQ and T&Cs.
Please proceed to perform a statement printout at any DBS/POSB, OCBC or UOB ATMs (a nominal fee is applicable) or NETS self-service top-up terminals, or export PDF from NETS App.
Thereafter, send the printout/PDF together with the following details to info@nets.com.sg for investigation:
- Full name (as per NRIC)
- Contact No (Mobile No.)
- NETS Motoring Card No.
- Transaction date
- Transaction Amount
- Location
You will be notified on the findings and follow-up actions within 5 working days.
If the balance on your NETS Motoring Card balance is less than $5, you will be alerted by a beeping tone when the card is inserted into the 2nd Generation In-Vehicle Unit (2GIU).
You may refer to the terms and conditions here.
There could be several reasons leading to a declined transaction. The possible causes include (but are not limited to):
- Insufficient funds – You may check your card balance using NETS App. Alternatively, you may wish to register for the Auto Top-up service (refer to Auto Top-Up Service for more details)
- Card has expired – Please perform a refund of your remaining card balance. Refer to ‘Where can I get a refund for my NETS Motoring Card?’ on refunds.
- Card has been blocked: If this is unexpected, please contact info@nets.com.sg for assistance.
- Your card has reached the spending limit of S$28,000 within a 12-month period.
Your NETS Motoring Card will be blocked once the spending on each NETS Motoring Card, within a 12-month period has reached the cumulative total of S$28,000. For enquiries or clarification, you may wish to contact NETS Customer Service Hotline at 6274 1212 or drop us an email on info@nets.com.sg.
Yes, your NETS Motoring Card has a validity period of up to 7 years. You may check the expiry date printed at the back of your NETS Motoring Card.
Follow these simple steps to add a credit/debit card to your NETS App account:
- Log in to NETS App
- Click on “Profile” Icon on the top left of the home screen.
- Tap on “Payment Methods”.
- Tap on “Add NETS Bank Card” or “Add Amex/ Mastercard/ Visa”.
- Input your credit/debit card details and submit.
- You are all set!
Simply log in to your NETS App and ensure you have a valid credit/debit card saved, select your saved credit/debit card while performing top up for your NETS Motoring Card.
Yes. You will first need to log in to your NETS App account, afterwards you may update the card expiry date and CVV by selecting your saved credit/debit card under “Payment Methods”.
For NETS Bank Card, you can only save 1 card. For other credit/debit cards, there is no limit to the number of cards you can save on the NETS App.
You will first need to log in to your NETS App account, afterwards you may select the credit/debit card you wish to remove in the “Payment Methods” page and proceed to “Remove card”.
You may wish to apply for Auto Top-Up service to your NETS Motoring Card with your locally-issued credit/debit card* as the source of funds through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.
Upon successful registration, you will receive an activation code via SMS/email within 2 days.
Activate NETS Motoring Auto Top-Up on your NFC-enabled mobile phone using the NETS App OR bring your activation code and NETS Motoring Card to any TransitLink Ticket Office to activate Auto Top-Up on your NETS Motoring Card.
*Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
You must be at least 18 years old in order to register for Auto Top-Up by credit/debit card.
You can register up to five (5) NETS Motoring Cards with a single credit/debit card for Auto Top-Up.
This is a notification sent during Auto Top-Up service registration to authenticate the validity of your credit/debit card. There is no monetary deduction made to your credit/debit card.
The activation code will be sent to the mobile number that you have provided at the point of registration at NETS ATU Registration Portal / NETS App via Google Play Store or Apple App Store. If you have not received your activation code after 2 days, please request for a new activation code by calling the NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day.
Your activation code is valid for 7 days from the date of issuance. The expiry date of the activation code will be stated in the email notification to you.
After you have registered for Auto Top-Up service, you should receive an activation code on the mobile number that you have provided at the point of registration on the following day. You can activate the Auto Top-Up service with the activation code via NETS App or NETS ATU Registration Portal.
Alternatively, you can activate your Auto Top-Up at any TransitLink Ticket Office. Please bring along your NETS Motoring Card registered for Auto Top-Up and the activation code required for the activation.
You may request a new activation code by calling our NETS Customer Service Hotline at 6274 1212. A new activation code will be sent on the following day within 30 days of Auto-Top service registration.
If your registration for Auto Top-Up service has passed 30 days, please proceed to re-register for the Auto Top-Up service.
You may choose top-up value of S$30, S$40 or S$50.
Yes. You are able to do so. However, you will need to de-register the existing Auto Top-Up service on your NETS Motoring Card at any NETS Top-Up Machine or NETS Customer Service Centre.
Once you have de-registered, you can proceed to register for the Auto Top-Up service with your preferred selected top-up amount after 14 working days from the date of de-registration on our NETS ATU Registration Portal or via the NETS App from Google Play Store or Apple App Store.
Yes, all Auto Top-Up users are required to place a $50 security deposit to continue the Auto Top-Up service.
Yes, the deposit amount will be refunded upon request to the registered credit/debit card after 14 working days. However, if your credit/debit card is terminated, you will need to inform NETS which local bank to receive back the deposit amount.
With the Auto Top-Up arrangement, NETS will top up the registered NETS FlashPay Card / NETS Motoring Card whenever the card stored value is insufficient to pay for ERP or car park charges. NETS will then charge/ collect the top-up amount from the registered credit/ debit card. In the event that NETS is unable to charge/ collect the top-up amount from the credit/ debit card, NETS will offset the outstanding amount from your deposit.
The date reflected on your bank statement refers to the posting date for the Auto Top-Up transaction (usually a few days after the actual transaction date).
The delayed charging is part of the different settlement procedures with merchants, which can take up to 30 days.
You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to confirm your transactions.
You may contact the NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transactions.
The Auto Top-Up transaction will be reflected as “FlashPay Auto Top Up”.
Please note that there is an interval of 3 calendar days between the Auto Top-Ups. If your Card received an Auto Top-Up of $30 on Monday, the next time an Auto Top-Up can be performed on your Card is on Friday of the same week.
If you require additional top ups during the 3-day interval, you may top up your NETS Motoring Card manually at the following top up points:
- NETS Top-Up Machines
- NETS Self-Service Stations
- NETS App via Google Play Store or Apple App Store*
- NETS Customer Service Centre
- Add Value Machine Plus (AVM++)
- General Ticketing Machines (GTM)
- Top Up Machines (TUM)
- Local bank ATMs (DBS/POSB, OCBC and UOB)
- SMRT/SBST Passenger Service Centres
- 7-Eleven stores (except at Shell stations)*
- Buzz Pods*
- Cheers*
- FairPrice Xpress*
- TransitLink Ticket Offices*
*A service fee may be charged by the service provider for each top-up.
Your Auto Top-Up enabled NETS Motoring Card may be blocked due to an outstanding Auto Top-Up amount on this card. You need to make payment for the outstanding amount at NETS Customer Service Centre. Upon successful payment, your card will be unblocked for usage.
You will need to de-register the Auto Top-Up service on your NETS Motoring Card at selected NETS Top-Up Machine or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
If you do not intend to continue to use the NETS Motoring Card, you may perform an online refund of the remaining stored value in the Card, 14 working days after de-registration at any local bank ATM.
Auto Top-Up service registration is free. However, a S$50 refundable deposit is required upon registering for the Auto Top-Up service.
For customers who registered using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) on any other applicable Banks’ card for every successful Auto Top-Up transaction.
You may de-register the Auto Top-Up at selected NETS Self Service Stations/Top Up Machines or NETS Customer Service Centre.
For NETS Self Service Stations or Top Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
There is no fee for the Auto Top-Up de-registration function.
Please wait for 14 working days for the de-registration process to be completed before proceeding to sign the same NETS Motoring Card up for Auto Top-Up Facility.
You may de-register the Auto Top-Up service at any NETS Top Up Machines. Upon deregistration, you may perform a refund of the remaining stored value in the card at any local bank ATM or NETS Customer Service Centre.
Local ATMs
- This amount will be credited directly to your bank account.
NETS Customer Service Centre
- Visit the NETS Customer Service Centre (351 Braddell Road #01-03 Singapore 579713) for refunds during operating hours 8:30am to 5:30pm (Mon– Fri except Public Holidays).
Auto Top-Up service allows you to automatically top up your NETS Motoring Card with your credit/debit card when there is insufficient stored value to make a payment transaction at ERP gantries and EPS (CEPAS-compliant) car park exits.
The S$50 deposit that was collected during registration will be refunded to you and credited back to the registered credit/ debit card within 21 business days upon the expiry of the Auto Top-Up registration which has a 30-day validity period. The refunded amount will be reflected in your next credit/ debit card statement.
Yes. You may cancel the service. For cancellation, you will need to de-register the Auto Top-Up at selected NETS Top-Up Machines or NETS Customer Service Centre.
For NETS Top-Up Machines with de-registration function available, please select “Auto Top Up” on the terminal menu, followed by “De-registration”.
Upon receiving your new replacement credit/debit card from your Bank, you may update your credit/debit card details through our NETS ATU Registration Page or using the NETS App which can be downloaded via Google Play Store or Apple App Store.
NETS App is an Android and iOS application that allows you to perform the following NETS Motoring Card transaction using your mobile device:
- Motoring Top Up*
- Motoring Auto Top-Up (ATU) registration
- Motoring Auto Top-Up Activation
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
*Top-up fee applicable
The NETS App can be found on the Google Play Store or Apple App Store.
After installation, you can launch the NETS App in 2 ways:
- For iOS users, you can locate the NETS App icon in your mobile device and launch it.
- For Android users, you can locate the NETS App icon in your mobile device and launch it. If NFC is not enabled, a prompt will appear to enable NFC. Select ‘Yes’ and your phone settings menu will launch for you to enable NFC. Alternatively, if your phone is NFC enabled, place the card against the back of your phone where the NFC antenna is located, the NETS App will launch automatically once it reads the NETS Motoring Card.
1. Top Up
- Upon launching the NETS App, select ‘Top-Up’ under NETS FlashPay, Motoring Card.
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
- Next, select the preferred amount for top-up
- Proceed to key in your preferred credit/ debit card, or select your saved credit/debit card for the top-up transaction
- Enter the OTP to authorize the payment
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to complete the Top-Up.
2. Auto Top-Up registration
Please have your NETS Motoring Card with you and follow the steps below to register ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Registration”
- Complete the form with your preferred credit/debit card details and NETS Motoring Card CAN number
- Proceed to ‘Submit’
3. Auto Top-Up Activation
Please follow the steps below to activate ATU via the NETS App:
- Upon launching the NETS App, select ‘Auto Top-Up’ under NETS FlashPay, Motoring Card
- Select “Auto Top-Up Activation”
- Enter the 6-digit ATU activation code sent to you via SMS or email
- Proceed to “Activate”
- ‘ATU Activation Successful’ message will be displayed once ATU activation is completed.
4. Card Enquiry
You may do the following enquires using NETS App.
- Balance Enquiry
- Card Expiry Enquiry
- Transaction History
Please follow the steps below to make the enquiries:
- Upon launching the NETS App, select more ‘…’ under NETS FlashPay, Motoring Card
- Select “Card Profile”
- You will be prompted to hold your NETS Motoring Card against the back of your mobile device to begin
- You will be able to read your NETS Motoring CAN number and expiry date.
- Select back ‘<’ at the top left hand corner and you will be able to read your balance and see recent transaction history.
- Select ‘History’ if you wish to see past transactions.
1. iOS Users
You may wish to try placing your NETS Motoring Card (vertically) behind the top edge of your iPhone to find a better connection with your iPhone’s NFC antenna.
2. Android Users
You may wish to try placing your NETS Motoring Card behind the centre of your Android phone to find a better connection with your phone’s NFC antenna. Otherwise, try placing behind the top or bottom of your phone as different phone models may have their NFC antenna set-up differently.
Android mobile devices will be required to run Android 5.0 or later. iOS mobile devices will be required to run iOS 9 to download NETS App. In order to read the NETS Motoring Card via the Near Field Communication (NFC), iOS mobile devices model must be iPhone 7 or latest and running on iOS 13 or later.
We recommend the removal of the mobile device rear case cover (which may cause interference) before reading the Motoring Card.
Rooted mobile devices will not be able to perform transactions on the NETS App due to security concerns.
You can re-launch NETS App and place your NETS Motoring Card firmly against the back of your mobile device. If there are any funds that were not successfully topped up previously, NETS App will automatically proceed to top up the card.
If the payment page does not direct you back to the success message on the homepage, you can re-launch the NETS App to enquire your NETS Motoring Card to see if any funds have been loaded onto your card. If there is no top-up, there should not be any deductions made from your credit/debit card account. Alternatively, you may wish to contact the issuing bank of your credit/debit card to confirm.
For customers who top-up using local-issued DBS/POSB and UOB Visa/MasterCard credit/debit card, the convenience fee will be waived. However, a convenience fee of S$0.25 (GST inclusive) is applicable on local-issued OCBC Visa/MasterCard credit/debit card and a convenience fee of $0.50 (GST inclusive) is applicable on any other applicable Banks’ card for every successful Auto Top-Up transaction.
Currently, the top-up service accepts all Mastercard, Visa and AMEX cards issued in Singapore and Malaysia. For logged in NETS App users, NETS Bank Cards can be used for the top-up service as well.
Only locally-issued Mastercard from DBS/POSB, OCBC, UOB, HSBC, BOC, SCB and Maybank are eligible. For Visa, only locally issued DBS/POSB, UOB, HSBC and BOC cards are eligible.
You can perform up to three (3) top-up transactions on the same day. And up to twelve (12) top-up transactions in a week for your NETS Motoring card.
For credit card security reasons, the same credit or debit card can only be used up to ten (10) top-up transactions and no more than thirty-five (35) top-up transactions a week.
You may try to re-launch your NETS App and place your card firmly against the back of your mobile device to update your card. Alternatively, you may attempt to perform the top-up on another device.
Should the value of your card was not updated and your credit/debit card was deducted, you may contact NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg to verify your transaction(s).
You are required to provide your NETS Motoring Card CAN (16-digit number printed on the back of your card), the first four and last four digits of your credit/debit card (for e.g. 5569-xxxx-xxxx-1234), the top-up amount, the approximate transaction date, transaction time and your contact details such as email and contact number for transactions verifications.
NETS Prepaid Card
NETS Prepaid Card
Filter by Category
All Questions
This is the most widely accepted prepaid card that allows you to make payments at all 130,000 NETS merchant points, and in all public buses and trains.
With the NETS Prepaid Card, you can:
- Enjoy the widest ePayment acceptance at all retail points that carry the NETS logo acceptance mark, and in all public buses and trains.
- Top up your card conveniently via any mobile phone, anytime and anywhere! Link your credit/debit card to your NETS Prepaid Card for auto top-up.
- Manage expenses and prevent overspending. Monitor expenditure of dependents/FDWs. Raise spending limits real-time in the event of an emergency.
- Present the card as a gift to family members and friends. It is the most widely accepted retail and transit gift card in Singapore!
- Monitor your payments. Receive real-time notifications via the NETS App whenever your card is charged, so you always know what you have paid for and how much balance you have left.
The retail price of the card consists of a non-refundable card cost of $5, and a variable stored value amount that may vary from $0 to higher amounts. For example, a distributor may retail a $12 card consisting of a non-refundable card costing $5, and a stored value of $7. Please note that at SimplyGo Ticket Offices and SimplyGo Ticketing Service Centres, the card is retailing with $5 stored value as of 1 April 2022.
The card is available online and at several NETS official distributors. Please visit our NETS Prepaid Card page for an updated list of our distribution points, partners and promotions.
Your card has a validity period of five years. The validity date is indicated on the back of the card. You may seek a full refund up to 12 months after the validity period. Please use the NETS App to assist in the refund process. It takes up to seven business days for the refunds to be credited to your bank account. No refunds are allowed 12 months after the validity period.
If you have misplaced your card, you may wish to temporarily lock your card using the NETS App to prevent unauthorized use. If you are able to retrieve your card, unlock your card using the NETS App to enable payments. Note that locking your card may not prevent the initial accidental or intentional use of the card in public transportation. A locked card will subsequently be blocked for Bus/MRT usage. Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
If your card is damaged, stolen or compromised, please perform a card termination/refund on the NETS App to transfer the full card balance to your bank account. Do note that the process of card termination/refund is permanent and non-reversible.
We recommend you to download the NETS App, and to link your NETS Prepaid Card to your NETS Account. Linking the card provides many very useful features such as:
- Convenient top-ups, and the option to set up auto top-up so that you never run out of funds in the card.
- The option to set daily spending limits to ensure that you do not overspend.
- The option to view you card balance and transaction history, as well as download receipts.
- The ability to lock your card to prevent unauthorised use in case you have misplaced your card.
- The ability to seamlessly perform a full refund of the card balance to your bank account if your card has expired, or if you have permanently lost your card.
If you are gifting this card or visiting as a tourist, do not link card to your own device. Once a card is linked to NETS App, it is not transferable to another user.
Only your email address and mobile number are required to register your NETS Account, so that we are able to update you on important matters concerning your card, as well as on other NETS services that you may have subscribed to. We will validate your email address and mobile number during the registration process.
Please do not share your card’s information (card number, security code or validity period) with others. Link your card to your NETS Account immediately in order to protect your card in the event of theft or misuse. Reveal your card details only to NETS for official purposes.
You can have a maximum of 10 valid NETS Prepaid Cards linked to your account at any point in time. Note that the total aggregate balance of your NETS Prepaid Card, regardless of the number of cards that are linked to your NETS Account (inclusive of your vCashCard wallet if you have one), is not allowed to exceed $1,000. The cards that you have registered are non-transferable.
Please create a NETS Account using the NETS App and link your card to your account. Ensure that you have granted NETS the necessary permissions to send you push notifications. In addition to push notifications, you will also receive SMS or emails on transaction notifications, and on important changes to your card status. To find out more about NETS App, click here. To download the NETS App now on your mobile device, click here.
Please create a NETS Account on NETS App and link your card to your account. The card’s transaction history for the past 6 months with a maximum of 100 transactions will be viewable in the app.
You are allowed to link a maximum of 10 valid NETS Prepaid Cards to your NETS Account. The total balances of all your cards (including the vCashCard if you have one) must not exceed $1,000. The request to link your card will be rejected if the total balance of all your cards, including the new card that you are attempting to link, exceeds $1,000.
Once you have registered or linked your card, you are not permitted to transfer (or unlink) the card. To terminate or to stop using the card and to obtain a refund, kindly refer to the answer to the question “What is my NETS Prepaid Card’s validity and refund period?”.
Please ensure your name entered on the refund page is the same as your bank account and use the correct bank account.
Only Singapore based bank account is supported.
Refunds are not allowed for cards that has expired for more than 12 months.
If you have performed too many refunds within the same calendar year, the refund function will be disabled for your NETS Account in that calendar year. You will be able to initiate a successful refund in the following calendar year.
Presently, the only method to perform a refund is via the NETS App.
To view your card balance, please download the NETS App and link the card to your NETS Account. You can view your card balance, perform top-ups and view your transaction history after linking your card to the app.
The fares that you incur in public transport are not deducted immediately. Instead, your total fare deduction is posted as a lump-sum of the entire day’s trip typically on the 4th day of the journey. You can see the lump-sum deduction displayed in the transaction history on NETS App. Hence, the card balance does not reflect the deduction immediately and will continue to show the same card balance until approximately the 4th day.
You will not be able to see the detailed trip information (i.e. start and end location of journey, time and duration of journey and individual trip fare) in the NETS App. Only a lump-sum of the entire day’s trip will be displayed in the App. Please note that the ability to see the trip details in SimplyGo will be available in the near future. To register for SimplyGo, click here. To find out more about SimplyGo, click here.
The Minimum Purse Value (MPV) is the required minimum balance that your card must have before you board public buses and trains. The MPV is set at $3, which is the minimum amount required for a single transit fare.
Please be sure that your card has at least $3 (Minimum Purse Value) when taking public buses and trains. Otherwise, your card will be blocked from further use for public transport. To unblock the card for use in public transport, please top up the card above the Minimum Purse Value of $3 and tap your card on any transit gantry to initiate the unblocking. Do note that it will take 15 minutes for the unblocking to be complete. Please refer to the NETS App to obtain the status of your card.
Please top up your card immediately with the NETS App to at least above the Minimum Purse Value of $3, then tap your card on the MRT fare gate/card reader on buses to initiate unblocking. Thereafter, you may need to wait 15 minutes for the unblock status of your card to be propagated throughout the public transport network. Please refer to the NETS App to obtain the status of your card.
The blacklist for payments at transit is located in the public transit gantry system. In order to remove the “Bus/MRT Blocked” status of the card, the following two conditions are necessary:
- Maintain a minimum balance of $3 in the card.
- Card status refresh that can be done only in either one of the 2 following ways:
- Tap your card on any transit gantry to initiate card status refresh.
- Periodic refresh of the card status initiated only by the transit Authorities.
Cards with $15 or less in balance will incur a $3.50 reserved charge from the first tap of the day at any public transport fare gantry. This $3.50 charge will be released back to your card balance within 3-5 days. We encourage NETS Prepaid Card users to always maintain a card balance of more than $15 to prevent future reserved charge deduction. As card balance is not shown upon entry or exit at fare gantries, we encourage users to link their NETS Prepaid Card to NETS App to receive alerts of their card balance and card transactions.
You will not incur any reserved amount for retail payments even if your card balance is less than $15.
Note: The reservation transaction of $3.50 may occasionally appear later.
No, NETS will hold the amount temporarily and release the full $3.50 reserved amount back to your card balance within 3 to 5 days.
The key is to ensure your card has more than $15 in balance or stored value before making any bus or MRT trips. You can set up Auto Top-up with NETS App to top up your card automatically when the balance falls below $20, this way your card balance will always be more than $15.
Daily, as long as your card balance is $15 or less and if you intend to use it for public transport. When you take the first bus or MRT trip of the day, this will trigger the $3.50 Bus/MRT Reserved charge. You may even incur a second $3.50 reserved charge if your bus or MRT usage for the day exceeds $15.
We recommend all NETS Prepaid Card users to maintain a minimum card balance of more than $15 to prevent reserved amount charging when using card for public transport.
For the ultimate convenience, opt in for Auto Top-up so that your card will top up automatically when it reaches a low balance of your choice ($10, $20 or $50 up to a maximum of $100).
Alternatively, top up on-the-go by saving your NETS Bank Card, credit/debit card details on NETS App.
For a one-off top-up without registration, you may top up the card anonymously on the NETS App or at https://prepaid.nets.com.sg/top-up.
Physical top-ups are available at all 7-Eleven convenience stores island-wide. A top-up convenience fee may apply for every top-up transaction.
More top-up options will be available over time. Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
Presently, only NETS Bank Cards, Visa/Mastercard/Amex credit and debit cards (both local and foreign issued cards) are supported as top-up funding sources. New methods and funding sources will be made available in due time. With the current supported cards, you can opt to top up in the following ways:
- Set your preferred card as a default top-up funding source on NETS App
- Enable/Disable Auto Top-up with credit or debit card on NETS App
- Perform a one-time, no registration top-up on NETS App or at https://prepaid.nets.com.sg/top-up
Please note that when adding a VISA/MasterCard/AMEX credit or debit card as your default funding source for top-up, a pre-authorisation amount of $1.00 will be charged to verify the validity of your credit or debit card. The pre-authorised amount will be automatically released to you by your bank between 2 to 4 weeks.
No additional registration or deregistration is required to enable or to disable Auto Top-up. After you have successfully linked a card, the option to enable or disable Auto top-up is available in the expanded view of your card per illustration below. Enabling, modifying and disabling of Auto Top-up is real time and does not require special approval.
Presently, you cannot top up your card in any of these physical locations.
Top-up can be performed on the NETS App or via the link https://prepaid.net.com.sg/top-up, and at 7-Eleven convenience stores.
Please visit our NETS Prepaid Card page for the latest information on top-up locations and options.
You can top up any amount between $10 and $100 each time using your NETS Bank Card, credit/debit card. You can perform a maximum of 5 top-ups per card per day. For anonymous top-up, you can top up a maximum of 5 top-ups per NETS Prepaid card and per Credit/Debit card per day.
Top-up convenience fees are waived for the following funding sources:
- NETS Bank Card
- DBS/POSB issued Visa and Mastercard credit/debit cards
- UOB issued Visa and Mastercard credit/debit cards
Top-up convenience fee of $0.50 per top-up is applicable for the following funding sources:
- All other bank issued Visa and Mastercard credit/debit cards
- Amex credit/debit cards
The Auto Top-up does not take place at the point-of-sale. Instead, it takes place after your last transaction when the card balance falls below the threshold ($10, $20 or $50) set by you.
Your top-up may have been declined because of the following reasons:
- In order to prevent potential misuse, only 5 credit/debit card top-ups are permitted per card and per day. The maximum number of 5 top-ups is applicable to the individual credit/debit card and it is also applicable to the individual NETS Prepaid Card. Please top-up your card again the next day.
- Your card is locked. Please unlock your card before topping up.
- Your card’s status is suspended. Please contact NETS at info@nets.com.sg for assistance.
- Your card’s status is expired. Please perform a refund of your remaining card balance using the NETS App.
- The attempted top-up exceeds the $1,000 limit set for each NETS Account. Please top up a smaller amount, or utilise your existing funds before attempting another top-up.
When making payment at checkout counters or self-checkout machines, select to pay by “NETS”. Tap or insert NETS Prepaid Card on the payment terminal to complete transaction. You are not required to key in any PIN number.
Being the most widely accepted stored value payment card in Singapore, the card can be accepted in all public buses and trains, as well as at all retail points that carry the NETS acceptance mark.
The NETS Prepaid Card is not accepted in your vehicle’s in-vehicle unit (IU), and therefore the card cannot be used for making payments for ERP. However, certain car parks accept NETS Contactless payments and carry the NETS acceptance mark per above. To make payments using NETS Prepaid Card in these car parks, motorists can tap the NETS Prepaid Card or NETS Contactless card on the payment reader upon exiting the car park.
If you intend to present the card as a gift, we recommend that you do a one-time, no registration top-up on the card to your desired amount at https://prepaid.nets.com.sg/top-up before giving the card. Do not link the card to your account. This is so that the recipient of the card can link the card to his/her personal NETS account to continue to enjoy the benefits that the NETS App offers. If the recipient of the card is your dependent, and requires your repeated top-up and monitoring of spending, please add the card to your personal account so that you can continue to administer the usage of the card.
There could be several reasons leading to a declined transaction. You can check your card and transaction status by using the NETS App.
The possible causes include:
- Insufficient funds: Please check your card balance, or ensure that you turn on the auto top-up in the NETS App.
- Wrong payment mode: Merchant or acceptance points have accidentally chosen the incorrect payment mode (i.e. NETS FlashPay/CashCard or other payment modes). Merchant should select NETS as the correct payment mode to allow payment using your card.
- Daily limit exceeded: You have set a daily spending limit and the limit has exceeded. Turn off the daily limit, or set the limit to a higher amount in the NETS App.
- Card is locked: You may have locked your card. Please unlock your card in the NETS App.
- Card is blocked for public transport: Please refer to “My card is Bus/MRT Blocked! What should I do?” for troubleshooting.
- Card is expired: Please perform a refund of your remaining card balance using the NETS App.
- Card is terminated: If this is unexpected, please contact info@nets.com.sg for assistance.
- At certain merchants where payment is accepted not for goods or services i.e. charities, remittance, moneychanger and some bill payment services including AXS (Singapore Post SAM Machines to be confirmed).
- Top-up to other widely accepted prepaid instrument is not allowed.
- Card is damaged or chipped. Please terminate and refund the damaged card via NETS App. Purchase a new card to continue usage.
- Your card has reached the annual rolling spending limit of S$30,000.
You can spend up to S$28,000 on a 12-month rolling period.
Your annual spending limit will be on an annual rolling basis and will be tracked starting from the day of your first retail/transit transaction.
On certain older terminals, if the payment amount is above $100, the terminal may erroneously request for a PIN. To bypass this issue, simply insert your card (instead of tapping the card) into the terminal during the payment process.
We recommend your first top-up to be a minimum of $20 and subsequent top-ups to be $15. This will ensure smooth usage for both transit and retail.
NETS App is an Android and iOS application that allows you to perform the following NETS Prepaid Card transaction using your mobile device:
• Prepaid Top Up*
• Prepaid Auto Top-Up (ATU) set up
• Balance Information
• Card Expiry Information
• Transaction History
• Lock/Unlock Card
• Terminate and Refund
*Top-up fee applicable
For more details on NETSApp please refer to https://www.nets.com.sg/nets/for-you/nets-app
The NETS App can be found on the Google Play Store or Apple App Store.
You will need to create a NETS Account on your NETS App. You may click “add card” to link your NETS Prepaid Card.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to top up, add a payment method and input your desired top up amount.
Please create a NETS Account on NETS App and link your card to your account. You may select the NETS Prepaid Card you wish to set up Auto top-up, add a payment method and input your desired auto top-up amount when the balance goes below a certain amount.
Please create a NETS Account on NETS App and link your card to your account. The status of your NETS Prepaid Card (Active/Blocked/Terminated and Refunded) will be viewable in the homepage of your NETS App.
Yes, you can. Please ensure your mobile phone is enabled to receive the SMS OTP sent from your bank.
No there is no limit to which country’s credit/debit cards can be used to top up as long as your mobile can receive SMS OTP from your bank.
Yes, you can as long as the below criteria is met:
– Refund can only be credited into the same credit/debit card that was used for the top up.
– The refund amount cannot exceed the last top-up amount from the same card.
– The period between the top-up and refund cannot exceed 180 days.
NETS QR
NETS QR
All Questions
The NETS QR Code is a form of a bar code that contains the relevant information required to make a payment. When you scan this QR code with the scanner within your banking apps / overseas mobile wallets, it initiates the payment process the same way.
All you need is a smart phone, with one of the following apps that supports NETS QR:
- DBS PayLah!
- OCBC Digital
- UOB TMRW
- Standard Chartered Mobile App*
- Alipay+
- BHIM app*
- Malaysian digital payment apps*
- Thai Bank apps*
- UnionPay app*
- WeChat Pay*
*Applicable for selected merchants only.
Please contact your bank immediately to block your account and prevent it from being compromised. At the same time, rest assured that the QR payment process requires Face ID / Touch ID authentication, or password authentication to your banking apps, which prevents any unauthorised payments even if you lose your phone.
If you used NETSPay Wallet to make payment, please write to info@nets.com.sg.
If you used any of the banking apps (DBS PayLah, OCBC Digital, UOB TMRW), please contact your respective banks.
NETS requires 5 working days to process a refund.
Travel with NETS
Travel with NETS
All Questions
You will be required to use your card PIN during NETS payment overseas. It will be as safe as using your NETS Bank Card in Singapore.
Malaysia
NETS Bank Cards which are issued by DBS, POSB, OCBC and UOB can be used for payments at selected merchants accepting NETS.
India
NETS Bank Cards which are issued by UOB bank can be used for payments at selected merchants accepting NETS.
NETS is accepted at selected NETS-enabled merchants in Malaysia. Most of the NETS acceptance points are currently found in Johor Bahru, Kuala Lumpur, Malacca and Penang.
NETS is accepted at selected NETS-enabled merchants in India. Most of the NETS acceptance points are currently found in Mumbai, Delhi and Chennai.
The competitive exchange rate offered by NETS will be reflected in your bank account statement after the payment.
Unlike using credit cards, you will not be charged with any bank admin charges.
NETS transactions performed overseas will be converted from the respective foreign currency to SGD based on the prevailing exchange rate determined by NETS. The converted SGD amount will be reflected in your bank account statement.
The amount in foreign currency shall be displayed on your receipt. For example, for purchase payments made in India and Malaysia, the purchase amount shown on the receipt will be in Indian Rupees (INR) and Malaysian Ringgit (MYR) respectively.
Consumers with NETS Bank Cards issued by DBS/POSB, OCBC and UOB may make payments at NETS acceptance points in Malaysia.
Consumers with NETS Bank Cards issued by UOB may make payments at NETS acceptance points in India.
Simply insert your NETS Bank Card into the POS terminal, key in your personal identification number (PIN) for your NETS Bank Card, and the transaction is complete.
No, you do not need to enable your NETS Bank Card for overseas usage.
Since there is NETS function on your bank’s debit card, you may use your bank’s debit card with your card PIN overseas.
The NETS function on your credit card needs to be activated prior to using it overseas. To do so, you may visit your bank to link your credit card to your current account/savings account, and activate the NETS function on the card.
Malaysia
There is no minimum spending on your transactions made in Malaysia. All you need is to ensure that there are sufficient funds in the bank account that is linked to your NETS Bank Card.
India
The minimum purchase amount in a single receipt is 50 Indian Rupees (INR).
Yes. To find out more on the default and customisable limit settings, you may visit respective bank’s website or mobile banking app for further information.
You may look out for the following acceptance decal:
In Malaysia:
In India:
Please contact your respective bank for support.
Please contact your respective bank for support.
You may wish to contact NETS for further information:
NETS Customer Service Hotline: 6274 1212
NETS E-mail: info@nets.com.sg
vCashCard
vCashCard
Filter by Category
All Questions
vCashCard is a service that enables customers to pay ERP charges using their credit/debit cards for their personal registered vehicles(s).
The service is jointly provided by LTA and NETS and the use of the vCashCard service is subject to the Terms and Conditions Governing the Use of CashCard.
Register for a vCashCard account online via the NETS App or NETS website at https://vCashCard.nets.com.sg. Complete the online application process with your personal, vehicle and credit/debit card details.
NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard.
Upon successful registration, the first top-up amount of $50 will be charged to your card.
Prior to the effective start date, please continue to use your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP needs.
There is no monthly subscription fee for vCashCard.
There is no transaction fee for each vCashCard transaction. However, a $0.50 (GST inclusive) top-up fee will be charged for each vCashCard top-up using credit/debit cards except for DBS/POSB and UOB credit/debit cards.
You can register up to 3 vehicles per vCashCard account.
Please allow up to 3 working days for this service to be effective. NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Prior to the effective start date, please continue to have your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP transactions until you receive the SMS and email informing you of your successful registration and the effective start date for your vCashCard service.
Currently vCashCard only accepts all locally issued Mastercard, Visa and Amex cards. If your locally issued card is not accepted at our payment page, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.
The $1 fee is a pre-authorisation amount deducted from your credit/debit card to verify that the credit/debit card is valid. This amount will be released back to your account in accordance to your bank’s holding period.
Yes, you can.
Please terminate your other ERP payment service before applying for the vCashCard. Each vehicle can only have 1 ERP payment service at a time.
For credit/debit card, the current available option is $50.
You may select the threshold for each top-up at $10, $20 or $50 (recommended for account with multiple vehicles). Otherwise, the default threshold is set at $10.
This threshold amount refers to the amount that will trigger the next top-up when it falls below the selected amount.
Presently, a top-up fee of $0.50 (GST included) is charged for each NETS vCashCard top-up of $50. This fee is required to cover the cost of transaction imposed by the banks and the card schemes.
In the case of DBS/POSB and UOB credit cards where the cost of the credit/debit card transaction is waived by the bank, NETS has likewise waived the top-up fee to benefit the consumers.
For new applicants, the first top-up amount will be charged to your credit/debit card upon successful registration.
For existing users (after the first top-up), the NETS vCashCard account will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard whenever the amount on your NETS vCashCard account falls below threshold amount. This top-up amount will appear in your account statement. Alternatively, you may perform ad-hoc top-up to your vCashCard account. The amount for each top-up is pre-set at $50.
Every time your account falls below $10, the vCashCard will automatically be topped up via your credit card/bank account (debit card) registered for the vCashCard service. This top up-amount will appear in your card/ bank account statement.
However, when the balance in your vCashCard falls below $10 and we are unable to deduct the top-up amount from your registered credit card/bank account, we will send you SMS/email notification to top up your account with sufficient funds by 12 noon on the same day. If your vCashCard has not been topped up, we will proceed to terminate the vCashCard and your vCashCard service will be terminated when the remaining balance is zero or negative.
You may log in to your account via NETS App to make the payment. Alternatively, you may also visit NETS Customer Service Centre for payment. Once your account has been normalized, you are encouraged to do an ad-hoc top up before re-registering your vehicle for vCashCard service.
ERP charges are the same regardless of the payment mode used.
The ERP charges incurred will be deducted directly from the NETS vCashCard account.
If your NETS vCashCard account falls below $10 or otherwise set as your threshold amount, your NETS vCashCard account will be topped up automatically via the credit/debit card registered for the NETS vCashCard service. This top-up amount will appear in your credit card or bank statement.
There is no limit to the ERP charges charged to your vCashCard account as long as there are sufficient balance.
In order to avoid disruption to vCashCard, it is important that your credit card is still valid or that your bank account (debit card) has sufficient balance.
ERP charges will be displayed only in your NETS vCashCard account under “Transaction View”. The charges will not be reflected in your credit card/bank account (debit card) statement. Only the NETS vCashCard top-up amount will be reflected in your credit card/bank account (debit card) statement.
If your NETS CashCard / FlashPay / Motoring Card is in the IU when passing through a gantry, the ERP charges will be deducted from the card. If your NETS CashCard / FlashPay / Motoring Card has insufficient value for an ERP charge, the full ERP amount will then be deducted from the vCashCard that you have registered.
This service is currently available for OCBC Bank at Chulia St Carpark. We are working with car parks to allow the payment of car park charges using the vCashCard in the future.
You can log on to the NETS App or website https://vCashCard.nets.com.sg with your NETS App account user ID and password to check your transactions. The transactions will be updated when LTA sends the transaction files to NETS.
You can view your ERP transaction history for up to 6 months.
Transactions are updated when LTA sends the transaction files to NETS. This is typically within 24 hours of the ERP transaction.
You can terminate the vCashCard service for your vehicle by logging in to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg and opting for termination under “Vehicle Details”. Once your vehicle(s) is/are terminated, you may wish to seek refund of your vCashCard account. You can opt to refund the remaining balance into the bank account (debit card)/credit card that you have designated for the top-up of your vCashCard or you can opt for a refund to an alternative bank account of your choice within 7 working days.
Please ensure that your vCashCard account balance is not zero or negative.
There is no expiry date for the vCashCard.
Yes, you may perform a refund as long as you are the registered user of the vCashCard account.
When your vCashCard balance falls below the pre-determined threshold amount, we will send you an SMS and email notification to top-up your account with sufficient funds by 12 noon on the same day. If your vCashCard balance is below zero and if the top-up attempt fails (due to insufficient funds/terminated bank account or blocked/expired cards), we will proceed to terminate your vehicle(s) linked to your vCashCard account.
Please terminate your vehicle linked to your vCashCard account in advance on the NETS App or website https://vCashCard.nets.com.sg and allow 3 working days for termination to be effective. At the same time, please ensure that your vCashCard account balance has sufficient balance at the point of termination.
Please login to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg to terminate the account service for any linked vehicle(s) and allow up to 3 working days for the termination to be effective. Please insert your CashCard with sufficient amount in your vehicle IU(s) to pay for all applicable ERP charges upon the effective end date for the vCashCard.
You may wish to log in to the NETS App or website https://vCashCard.nets.com.sg using your NETS App account user ID and log-in password to change your top-up account to a new and valid credit/debit card. If you are unable to change the top-up account with a new credit/debit card in time, you are advised to insert a NETS CashCard / FlashPay / Motoring Card into your IU until you are able to furnish your new credit/debit card details to avoid unnecessary charges.
Please note that until your NETS vCashCard service is terminated, you will have to continue paying for all charges incurred.
You may log in to the NETS App or website https://vCashCard.nets.com.sg to update your vCashCard with your replacement credit/debit card details.
You will receive an SMS and email notification from NETS to update your vehicle information to avoid disruption to your vCashCard service. Log on to the NETS App or website https://vCashCard.nets.com.sg to update the vehicle particulars and allow 3 working days for the change of vehicle or IU number to be effective to your vCashCard account. During this time, please continue to have your NETS CashCard or NETS FlashPay/Motoring Card (applicable for second generation IU) for ERP transactions in your new vehicle/IU to avoid unnecessary charges.
You may contact our Customer Service Hotline at 6274 1212 or email to info@nets.com.sg for enquiries on vCashCard account or service.
For better support, please have the following information on hand: vehicle number, name and mobile number.
For any credit/debit card enquiries, please contact your issuing bank.
Due to an application upgrade, the new vCashCard website requires users to register a new NETS account. If you already have a NETS account (i.e. existing NETS App account), you may log in with your NETS account credentials.
You may try retrieving your User ID by clicking ‘Forgot User ID’ and providing your Full Name and Mobile number registered. You will be prompt with a security question. Once that is completed, the user ID will be retrieved for your usage. As for password, you may just click on ‘Request for one-time Password’ to complete the linking of your vCashCard to NETS App.
The one-time password will be sent to your email address registered with vCashCard.
Please contact NETS Customer Service for assistance.
Please contact NETS Customer Service for assistance.
This is a new feature of vCashCard service. We have enhanced to manage all the vehicles’ wallet in a single wallet so that users are able to have a glance on the overall balance and transaction usage.
Have more questions? You can still reach us at the following:
Reception
(65) 6272 0533
(65) 6229 7201
8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays
NETS Customer Service Hotlines
(65) 6274 1212
(65) 6229 7200
9am to 9pm (Daily)
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
