CashCard FAQs


How much do I have to pay for NETS CashCard?

Each card is sold at $10 (inclusive of $5 stored value) at convenience stores and other outlets. The cost of the card is $5 and is non-refundable.

Where can I top up the NETS CashCard?
  • NETS Top-Up Machines
  • NETS Self-Service Stations
  • 7-Eleven*
  • Cheers*
  • FairPrice Xpress*

*A service fee may be chargeable

How do I view the transaction history of my NETS CashCard?

You may check and print the transaction history of your NETS CashCard at:

  • Any DBS/POSB, OCBC or UOB ATM (up to the last 10 transactions)*
  • NETS Self-Service Station
  • NETS top-up terminals (up to the last 25 transactions)

*Please note that a $ 0.20 (GST inclusive) service fee is charged for a printout of the NETS CashCard transaction history at ATMs.

Where can I purchase the CashCard?

If you have a dual-mode IU, you may wish to consider switching to the new NETS Motoring Card if you are still using the NETS CashCard for your ERP and car park payments. The NETS Motoring Card is compatible not just with the current dual-mode IU, but also the future on-board unit (OBU) which will be introduced soon for the next generation ERP system. You can find more information from the NETS Motoring Card page

If you are still using a first generation IU, you can purchase a CashCard from:

  • NETS Customer Service Centre

Address: 351 Braddell Road #01-03 Singapore 579713

Operating Hours: 8.30am – 5.30pm (Mondays to Fridays)

  • Petrol stations

Note: As card distribution across petrol stations are subject to distributor internal processes, petrol stations may sometimes run out of cards. You can either visit another station or pick one up at NETS Customer Service Centre.

What is the maximum amount that a CashCard can hold?

Your CashCard can hold a maximum of $500 in stored value.

My CashCard is not working. What should I do?

If you experience problems with your CashCard, please call the 24-hour NETS Customer Service Hotline at 6274 1212 for assistance.

Is there an expiry date for my CashCard?

Yes, the CashCard is valid for use for 5 years from the date of card encoding. The card is valid for a full refund within 2 years from the date of expiry. Subsequently, a service fee of $1 per month is deducted from the stored value.

Can I get a refund of the balance in my expired CashCard?

You are entitled to a full refund of the remaining stored value in the CashCard within 2 years after the validity period.

If your CashCard has expired for more than 2 calendar years after the Validity Period, NETS shall be entitled to levy a service charge of S$1.00 per month or such other amount as NETS may determine from time to time, such levy to be deducted monthly from the Stored Value commencing the month after the end of the two years until the Stored Value is fully depleted, or until the 108th calendar month (9 calendar years) from the date of card encoding, whichever is the earlier.

Where can I get a refund for my existing CashCard?

If the card is not faulty, an immediate refund can be made at any DBS/POSB, OCBC and UOB ATM.

You may also send in your card for refund at DBS, OCBC and UOB bank branches or visit NETS Customer Service Centre.

Can I use my CashCard if it has been refunded?

Your CashCard can no longer be used once the card has been refunded.

What should I do if I have misplaced my CashCard? Do I get a replacement?

The CashCard is deemed non-retrievable once misplaced. There is no refund for lost and/or stolen CashCards.

Did not find what you were looking for?


(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holiday.