Commonly asked questions

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You may have entered an incorrect credit card number, CVV or Expiry Date.

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If you have made payment for the wrong product, please contact the merchant directly.

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You will receive an email confirmation upon successful payment, and you will be led to a page with a “Transaction Successful” notification.

The transaction should also display in the transaction history of your card used for purchase. You may check your transaction history through ibanking or via ATMs.

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An email will be sent to your email address if the transaction is successful and you will be led to a page, which shows “Transaction Successful.” If you experience any issues, you may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg . 

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No, NETS does not charge consumers any additional fees for payments made via eNETS.

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Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from the following sites (domain).

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg(For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer's manual:

Notes:

  • In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
  • Other examples of pop-up blockers may be named "Ad Blocker" or "Window Killer", etc.
  • Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).
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Open Internet Explorer

  • Click Tools in the upper toolbar.
  • Click Internet Options.
  • Select the Privacy tab.
  • Click Settings under “Pop-up Blocker”.

  • In the input field for “Address for website to allow” indicate “www.enets.sg” and click Add button. The website will be displayed in “Allowed sites” box.

 

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click Close and OK to apply the new settings.

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  1. Open Firefox.
  2. Click Tools in the upper toolbar.
  3. Click Options.
  4. Select Content icon.
  5. Click Exceptions beside the “Block pop-up windows” checkbox. 

  6. In the input field for “Address of web site” indicate “www.enets.sg” and click Allow The website will be displayed in dialog box. 

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click Close and OK to apply the new settings.

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  1. Open Chrome.
  2. Click the menu button .
  3. Click Settings > Click Show Advanced Settings.
  4. Click Content settings under Privacy section.
  5. Scroll down to Pop-ups section > Click on Manage Exceptions.



  6. In the input field for “Pattern” indicate “www.enets.sg”, select click “Allow” under the Action dropdown list and click OK. 

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click on Close buttons until you return to Chrome to apply the new settings.

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  1. Open Safari.
  2. Click Gear menu .
  3. Uncheck "Block Pop-Up Windows".



    Note: There is no way to selectively disable the pop-up blocker in Safari. Please check "Block Pop-Up Windows" again after you complete the payment.

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  1. Click on Google Toolbar’s Pop-up Blocker button while at www.enets.sg website and check “Always allow pop-ups from enets.sg”.


    Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

    • enets.sg
    • dbs.com (For DBS/POSB Account holders)
    • uob.com.sg (For UOB Account holders)
    • citibank.com.sg (For Citibank Account holders)
    • ocbc.com (For OCBC Account holders)
    • plus.com.sg (For Plus! Account holders)
    ibank.standardchartered.com.sg (For Standard Chartered Account holders)
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  1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and uncheck Enable Pop- Up Blocker.



  2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.
  3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting ‘Always Allow Pop-Ups From’. Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.

If you are making payment by eNETS and using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)
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If Safari Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.

  1. Go into settings of IPhone 4S and tap on Safari.

  2. Scroll down and turn OFF the Block Pop-Ups option.
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If the Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.

Go into Google Chrome of iPhone 4S, select the menu button and choose Settings.

 

  1. In the Settings, select Content Settings.

  2. In the Content Settings, turn Off Block Pop-ups.

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  1. Open Internet browser of Samsung Galaxy S3.
  2. Click on the menu button of the phone.
  3. Scroll down to select Settings.



  4. In the Settings option, select Advanced.

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  1. Open Google Chrome of Samsung Galaxy S3, press the menu button of the phone.
  2. Click the Settings option in the menu.

  3. In The Settings, select Content Settings.

  4. In the Content Settings, remove tick of Block Pop-ups option.

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  1. Go into the Menu of Internet browser of HTC Desire HD phone and select Settings.

  2. In the Settings, scroll down and select Advanced.

  3. In the Advanced page, scroll down and remove tick of Block pop-ups.

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  1. Tap on the Google Chrome menu button then go into Settings.

  2. In the Settings, go into Content Settings.

  3. In the Content Settings, choose to OFF Block Pop-ups.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)