NETS QR FAQs
Commonly asked questions
A valid NEA license issued to your business is required to qualify for this solution. The location of your business should fall in one of the following categories:
- Hawker Centre
- Canteens
- Coffee Shops
For hawkers and canteens, the transaction fee and subscription fee are waived till Dec 2020
For coffee shops, the transaction fee is at 0.3%. The subscription fee is waived till Dec 2020
This price and solution bundle is specially designed for the above mentioned prerequisites in Answer(1). For other F&B operators including food courts and café owners, please refer to our F&B page for our most suitable solution offering.
No. The NETS QR label and the terminal come in a bundle. Merchants are required to display both the label and the terminal on their storefront.
The NETS QR code is a unified QR code payment platform that is able to accept payments from customers using NETSPay, DBS PayLah!, OCBC’s Pay Anyone and UOB’s Mighty apps. HSBC, Maybank, Standard Chartered Bank and Citibank are expected to offer this service shortly.
NETS QR is a domestic QR code platform in Singapore whereas SG QR builds on the EMVCo QR specifications and allows for both domestic and international scheme acceptance.
The NETS static QR will be incorporated under the SG QR code specifications when the latter is released later in 2018.
NETS QR code payment is available at more than 55,000 acceptance points including at more than 2000 stalls at hawker centres and canteens across the island. By mid-2018, all NETS acceptance points will be QR code-enabled.
Other than viewing the confirmation message on your customer’s phone, you can refer to your NETSBiz app which will display a notification every time a successful transaction has been made. Please ensure that you validate that the transaction amount received is correct.
Customers facing connectivity issues with their payment app may have made multiple attempts to make payment, and as a result been overcharged. If a customer requests for a refund on the overcharged amount, please ensure you validate the customer’s request by checking the transaction details via your NETSBiz app or mConnect before providing the refund.