How do I qualify for this payment solution?

A valid NEA license issued to your business is required to qualify for this solution. The location of your business should fall under one of the following categories:

– Hawker Centres

– Canteens

– Coffee Shops

What are the transaction and subscription fees for this service?

For hawkers and canteens, the transaction fee and subscription fee are waived till Dec 2020.

For coffee shops, the transaction fee is at 0.3%. The subscription fee is waived till Dec 2020.

I am not a hawker, a canteen operator nor a coffee shop operator. Can I subscribe to the same solution?

This price and solution bundle is specially designed for the above mentioned prerequisites in Answer(1). For other F&B operators including food courts and café owners, please refer to our F&B page for our most suitable solution offering.

I only wish to have the NETS QR label but not the terminal. Can this be arranged?

No. The NETS QR label and the terminal come in a bundle. Merchants are required to display both the label and the terminal on their storefront.

What is the NETS QR code?

The NETS QR code is a unified QR code payment platform that is able to accept payments from customers using NETSPay, DBS PayLah!, OCBC’s Pay Anyone and UOB’s Mighty apps. HSBC, Maybank, Standard Chartered Bank and Citibank are expected to offer this service shortly.

How is NETS QR different from SG QR?

NETS QR is a domestic QR code platform in Singapore whereas SG QR builds on the EMVCo QR specifications and allows for both domestic and international scheme acceptance.

Where can customers use the NETS QR code?

NETS QR code payment is available at more than 55,000 acceptance points including at more than 2000 stalls at hawker centres and canteens across the island.

How can I tell if a transaction was made successfully?

Please check your NETSBiz App or NETS Terminal for the notification and validate that the transaction amount received is correct.

NETSBiz App:
You can either look out for the text alert and listen out for the voice alert*, or check your in-app transaction details to ensure that the payment has been made successfully.

*Please set up notifications and voice alert in the NETSBiz App to receive text and voice notifications. Voice alert is not available in iOS.

NETS Terminal:
You can look out for the successful approval on the terminal screen and printed receipt.

What should I do if my customer asks me for a refund?

Customers facing connectivity issues with their payment app may have made multiple attempts to make payment, and as a result been overcharged. If a customer requests for a refund on the overcharged amount, please ensure you validate the customer’s request by checking the transaction details via your NETSBiz app or MerchantConnect before providing the refund.

Did not find what you were looking for?


(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holiday.