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Digital Receipt Management System FAQs

General

What is Digital Receipt Management System (DRMS)?

Digital Receipt Management System is a NETS terminal add-on service for subscribed merchants to capture, store and manage receipts digitally through a portal.

What are the charges applied for using the DRMS?

The DRMS is available to merchants at a monthly subscription of $6 per terminal, in addition to existing terminal subscription fees.

Is DRMS available for all NETS terminal?

DRMS is only available for selected terminal models. NETS will progressively roll out DRMS for all NETS terminal in phases.

How do I know if my NETS Terminal has DRMS?

Upon merchant’s application, NETS sales representative will assess the merchant’s terminal model and advise if the terminal model supports the DRMS.

Supported terminals as of Apr 2020:

  • Ingenico iSC250
  • Ingenico iWL280
  • Ingenico Tetra Desk 5000
  • Ingenico Tetra Move 5000
How do I sign up for DRMS?

Merchants can download the application form via NETS corporate website to sign up for DRMS.

Where can I get more information?

Merchants may wish to contact NETS at:

NETS Customer Service Hotline: 6274 1212 (Operating Hours: 24-hour Monday – Sunday including Public Holidays)

Or log a ticket via https://www.nets.com.sg/faqs/

How do I terminate the DRMS subscription?

Merchants who wish to terminate the DRMS subscription must complete and submit a written notice via mail or email. Termination will take about 7 working days before the requested date of termination.

2-Factor Authentication (2FA) Implementation

What is 2FA Implementation?

In alignment with MAS guidelines, Two-Factor Authentication (2FA) will be required for all logins into NETS’ Digital Receipts Management System (DRMS). 2FA uses 2 different authentication mechanisms which will provide an added layer of security to the user account and system.

When will the 2FA be effective?

The 2FA will be effective from 16 November 2020 onwards.

How does the 2FA work for DRMS?

You may refer below for the basic scenarios. A complete set of use cases in our user guide for 2FA can be found here.

For first-time validation

  1. Download the Google Authenticator app from the Google Play Store or Apple App Store on your mobile.
  2. Sign into DRMS using your login details.
  3. Scan the QR code displayed on the web page using your Google Authenticator app. This will generate a temporary code for you to input in order to complete the validation.

For subsequent logins

  1. Sign into DRMS using your login details as per normal.
  2. When prompted for OTP, open your Google Authenticator app and input the OTP generated to sign in.
What if I lose or change my mobile phone?

Kindly seek the help of another user tagged with user management rights to revoke the 2FA originally assigned to your account.

This can be done via the following steps:

  1. Click ‘Users’ on the left side panel to go to the users management page
  2. On the users management page, select the user whose 2FA is to be revoked
  3. Once the user has been selected, a ‘Revoke 2nd Factor’ button will appear. Click on the button to revoke the 2FA for the user.

Once your new mobile is ready or found, please seek the help of a user with user management rights to assign your account with the 2FA by following the steps in the answer to the FAQ question “What if my user account is not enabled with 2FA?”. You will then need to perform the validation with your new mobile again.

What if my user account is not enabled with 2FA?

By default, all DRMS merchant user accounts are assigned 2FA. However, if your account is not, kindly seek the help of another user tagged with user management rights to assign your account with 2FA to fulfil the compliance requirements.

This can be done via the following steps:

  1. Click ‘Users’ on the left side panel to go to the users management page
  2. On the users management page, select the user whose account is to be assigned with 2FA
  3. Once the user has been selected, a ‘Assign 2nd Factor’ button will appear. Click on the button to assign the 2FA for the user.
  4. A pop-up for selection of the second factor authenticator will appear.
  5. Select ‘google-authenticator’ and save.

Once your account is assigned 2FA, kindly perform the first-time validation process as stated in the answer to the question “How does the 2FA work for DRMS?” above.

I am still unsure about how DRMS 2FA works. What should I do?

If you have further questions about DRMS 2FA, please refer to our user guide, or reach out to us at 6274 1212 or email to info@nets.com.sg.

How It Works

How can I access my digital receipts?

Digital receipts can be access via Merchant Service Hub (MSH) Portal at drms.nets.com.sg. It is available under “Reporting” → “Transactions”

How soon will I be able to view my digital receipts in the portal?

Merchants will be able to access their digital receipts via MSH portal almost simultaneously after every successful transaction.

How long are digital receipts stored in DRMS?

Digital receipts are available on MSH Portal for up to 12 months. Receipts after 12 months will not be available; merchants are encouraged to download the receipts for safekeeping if receipts are required after 12 months.

Troubleshooting

I am encountering login issues to access the portal or unable to retrieve digital receipts. What should I do?

Perform the following checks:

  • Check that your internet connection is available
  • Refresh your browser, log out and login to the portal again

 

If you have checked all the above but are still facing issues, please contact NETS Customer Service Hotline for support.

What should I do if I forgot my login password?

Merchants can click on “Forgot Password?” on the login page. An email will be sent to the registered email address to create a new password to login.

What should I do if I encounter “Invalid Password” when creating a new password from the URL in the email?
  • The password rules will be highlighted in the email. The rules has to be followed strictly for security purposes.
  • If the token email has expired (after 24 hours), you can click the reset password in the same email and follow the instruction to reset the password. There will be a new email sent to you to create a new password.
  • If you still encounter any issues, please contact NETS Contact Centre at 6274 1212 for support.
I am unable to access my email to view the “reset password” email, is there any other way where I can retrieve my password?

Due to security concerns, password can only be retrieved via merchant’s registered email address only.

I clicked on the “reset password” link provided in the email, but it does not seem to be working?

Please note that:

  • The link is only valid for 24 hours.
  • It is for one-time usage, where upon a successful password reset, the link will be deemed invalid.

 

In the event of such issues, please try to do a reset password by the web portal “Forget password” link again.

Did not find what you were looking for?

Reception

(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)