General

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Digital Receipt Management System is a NETS terminal add-on service for subscribed merchants to capture, store and manage receipts digitally through a portal.

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The DRMS is available to merchants at a monthly subscription of $6 per terminal, in addition to existing terminal subscription fees.

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DRMS is only available for selected terminal models. NETS will progressively roll out DRMS for all NETS terminal in phases.

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Upon merchant’s application, NETS sales representative will assess the merchant’s terminal model and advise if the terminal model supports the DRMS.

Supported terminals as of Apr 2020:

  • Ingenico iSC250
  • Ingenico iWL280
  • Ingenico Tetra Desk 5000
  • Ingenico Tetra Move 5000
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Merchants can download the application form via NETS corporate website to sign up for DRMS.

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Merchants may wish to contact NETS at:

NETS Customer Service Hotline: 6274 1212 (Operating Hours: 24-hour Monday – Sunday including Public Holidays)

Or log a ticket via https://www.nets.com.sg/contact-nets

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Merchants who wish to terminate the DRMS subscription must complete and submit a written notice via mail or email. Termination will take about 7 working days before the requested date of termination.  

How It Works

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Digital receipts can be access via Merchant Service Hub (MSH) Portal at drms.nets.com.sg. It is available under “Reporting” → “Transactions”

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Merchants will be able to access their digital receipts via MSH portal almost simultaneously after every successful transaction.

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Digital receipts are available on MSH Portal for up to 12 months. Receipts after 12 months will not be available; merchants are encouraged to download the receipts for safekeeping if receipts are required after 12 months.

Troubleshooting

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Perform the following checks:

  • Check that your internet connection is available
  • Refresh your browser, log out and login to the portal again

If you have checked all the above but are still facing issues, please contact NETS Customer Service Hotline for support.

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Merchants can click on “Forgot Password?” on the login page. An email will be sent to the registered email address to create a new password to login.

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  • The password rules will be highlighted in the email. The rules has to be followed strictly for security purposes.
  • If the token email has expired (after 24 hours), you can click the reset password in the same email and follow the instruction to reset the password. There will be a new email sent to you to create a new password.
  • If you still encounter any issues, please contact NETS Contact Centre at 6274 1212 for support.
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Due to security concerns, password can only be retrieved via merchant’s registered email address only.

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Please note that:

  • The link is only valid for 24 hours.
  • It is for one-time usage, where upon a successful password reset, the link will be deemed invalid.

In the event of such issues, please try to do a reset password by the web portal “Forget password” link again.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)