eNETS Gateway

The convenient online payment gateway that offers direct debit and credit card payment

Expand your business in the digital world with the only payment gateway to accept direct debit payment in Singapore as well as all major credit cards and currencies.

Benefits

Why eNETS Gateway?

Direct debit

Accepts direct debit payment from internet banking customers of DBS/POSB, OCBC, Standard Chartered Bank and UOB.

Easy integration

Integrates easily with bilingual local customer support.

3D secure

Verified by Visa, MasterCard SecureCode and American Express Safekey.

Direct debit

Accepts direct debit payment from internet banking customers of DBS/POSB, OCBC, Standard Chartered Bank and UOB.

Easy integration

Integrates easily with bilingual local customer support.

3D secure

Verified by Visa, MasterCard SecureCode and American Express Safekey.

Frequently Asked Questions

You can refer to the eNETS Merchant Integration Guide for more information.

All Questions

eNETS Credit allows your customers to make payments online using their international (Visa/Mastercard/AMEX) Credit/Debit Cards.

For integration related queries/issues, please refer to the resources hosted on developer.nets.com.sg or write to eNETS Test Support enetsts@nets.com.sg. For production related queries/issues, please write in to info@nets.com.sg for assistance.

3-D Secure is a protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa for the improvement of security in Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure.

eNETS Payment Gateway is compliant to both the 3-D Secure protocols provided by Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). A credit/debit card transaction going through eNETS will be redirected to a website of the card’s issuing bank for authorisation of the online transaction. Authorisation is provided by the cardholder through the entry of a one-time-password (OTP).

The main advantage for merchants is the reduction of “unauthorised transaction” chargebacks. Merchants may not be fully liable for chargebacks should a customer dispute on the online transaction.

For cardholders, it decreases the risk of other people using their cards fraudulently on the Internet for payments, as the cardholders will be prompted to provide the one-time-password (OTP) for authorisation of the online transaction.

Please complete the application form and submit it via email to info@nets.com.sg.

You can refer to the eNETS Merchant Integration Guide and eNETS Transaction Query Implementation Guide for more information.

Yes, eNETS Credit supports major currencies such as SGD, USD, JPY, CNY, AUD, NZD and GBP.

Our eNETS APIs support Credit/Debit payment pages that are optimised for viewing on mobile/tablet devices.

To begin development, you will need an API key and secret, as well as UMID.

eNETS will be refreshing the IP caching on a scheduled weekly basis to support merchant’s change of IP address.

  • eNETS will not be able to refresh the system on emergency basis as the refresh exercise will affect the whole gateway.
  • For change of your IP address, please inform eNETS at least 2 weeks in advance before you implement the changes on your end. eNETS will update you on the next scheduled refresh of our system so that your new IP address will be registered.

Please note that if you do change your IP address on an ad-hoc basis (without informing eNETS), you may need to roll back to the original IP address to restore the service.

If you are using any of the eNETS features and services listed below, you will need to adhere to the above listed processes for Certification upload (Point 1) and Change of IP address (Point 2). The impacts for deviation from the processes are listed as follows:

  • eNETS Notifications feature
    Impact: Services to consumers will be disrupted as merchants will not receive the Server to Server notifications and responses.
  • Credit Merchants using eNETS POST response (Server to Server response)
    Impact: eNETS will not be able to send the Post responses (server to server response) for the final transaction status.
    ⇒ However, Consumers and Merchants will receive the browser responses if consumers do not close the browser and disable the pop-up blocker.
  • Debit Merchants using eNETS Transaction End (Server to Server response)
    Impact: eNETS will not be able to send the Transaction end responses (server to server response) for the final transaction status.
    ⇒ However, Consumers and Merchants will receive the browser responses if consumers do not close the browser and disable the pop-up blocker.

You can download the Credit Refund Form. Complete the form and email to info@nets.com.sg . Kindly note that the process will require at least 7 working days.

If you intend to change or renew the SSL certificates, please provide the following information to eNETS at least 3 weeks in advance before you implement the changes on your end:

  1. UAT Certificates
    • CA Root Certificates
    • Intermediate Certificates /Chain Certificates (if any)
  2. Production Certificates
    • CA Root Certificates
    • Intermediate Certificates /Chain Certificates (if any)

Pre-production

  • The CA Root/Intermediate UAT Certificates will be loaded onto the eNETS UAT environment. You are required to perform at least one round of testing to ensure that end-to-end transaction flows are normal with the new certificates.
  • The CA Root/Intermediate UAT and Production Certificates should be identical.
  • Only upon successful completion of testing in UAT environment will the Production Root/Intermediate be loaded onto the eNETS Production environment.
  • Both Production and Merchant’s UAT CA Root/Intermediate Certificates will be verified by eNETS before loading onto the eNETS system.
  • eNETS reserves the rights to reject loading the certificates without getting prior approval from merchants if the CA Root Certificates are suspected or found to be causing abnormalities to the eNETS system. In such scenarios, eNETS will inform the merchant before or after removal depending on the situation.

Post Production

  • eNETS reserves the rights to remove the Merchant’s CA Root Certificates at any point of time without getting prior approval if the CA Root Certificates are suspected or found to be causing abnormalities to the eNETS system. In such scenarios, eNETS will inform the merchant before or after removal depending on the situation.

A Credit Card allows a consumer to access funds in a credit line set aside for that user. A Debit Card is a payment card where funds are withdrawn directly from the cardholder’s banking account.

Sales: This transaction validates that adequate funds exist in the cardholder’s account to cover the charge. It also initiates the settling of funds. It is usually performed for transactions where the goods or services are provided at the same time as the payment.

Authorise & Capture, or Auth/Capture: Allows you to authorise the availability of funds for a transaction but delay the capture of funds until a later time. This is often useful for merchants who have a delayed order fulfillment process. Authorise & Capture also enables merchants to modify the original authorisation amount due to order changes occurring after the initial order is placed, such as taxes, shipping or gratuity. Once an authorisation has been made, you can capture either a partial amount or the full amount of the authorisation. You can attempt to capture without a reauthorisation from one day to 14 days of the authorisation period, but eNETS cannot ensure that 100% of the funds will be available after the five days honour period as this is controlled by the Issuing Bank of credit card.

Refund: This transaction refunds the money to the cardholder as a result of conditions such as return of goods or incomplete/unsatisfactory/terminated service.

Reversal: This is a void transaction. If a credit card transaction has not been settled yet, the transaction can be voided. The following transactions can be voided – Authorise, Sale, Capture and Refund. A typical reason for void is to reverse an unintentional error e.g., customer gave a different credit card from the one he/she intended to charge. Reversal would cancel the previous Sale, Capture or Refund transaction. Reversal of an authorisation will prevent a capture from being performed on that authorisation code.

For consumers, the consumer debit/credit card limits apply.

You can download the Change Request Form. Complete the form and email it to info@nets.com.sg. It will take 3 working days to process your request. The increase of the transaction limits is subjected to approval of our Risk Management department.

You can login to our Admin Portal at https://admin.enets.sg/enets2_admin to view your online transaction reports.

For access to eNETS admin portal, if you have forgotten your password, you can reset your password by using the “Forgot Password” function.

A Temporary Password will be sent to your registered email address that is tied to your merchant profile. You will need to log in using your Temporary Password within 3 working days.

Due to security restrictions, the Temporary Password can only be sent to a single email address. Hence, if you have more than one email address tied to your merchant profile, you will encounter the error message “More than one email address is registered”.

  1. If you require more than 1 email address tied to your merchant profile,
  1. To remove the additional email addresses:
    • Please submit the eNETS Service Change Request Form to info@nets.com.sg.
    • After the additional email addresses are successfully removed, you may proceed to reset your password using the “Forgot Password” function on eNETS Administration Portal.

The eNETS Admin Portal password is valid for 90 days. Every 90 days, the user will be prompted to change the password.

User will be prompted to change their password.

If the user enters the wrong password more than 3 times, the account will be locked.

The counter will reset the number of tries to 0 once the user has entered the correct password.

No. The audit log will only reflect log activity upon successful login to the admin portal.

No, there isn’t a timeframe that merchant needs to log in before the password expires.

Yes, when the password is reset, the user will receive an email notification with a temporary password. The user will need to log in to eNETS admin portal within 3 working days.

Please submit the Password Reset form to info@nets.com.sg for any further queries and assistance.

No. You may bring any transaction discrepancies to us immediately by contacting our NETS Customer Service Hotline at 6274 1212.

2FA is a security process that cross-verifies users with two different forms of identification, usually an email address and a mobile phone.

2FA improves your account protection by adding a second authentication factor in the event that cybercriminals penetrate your single-factor authentication (login ID and password).

2FA has taken effect on the eNETS Admin Portal on Monday, 26 July 2021.

Additional 2FA options such as email OTP and Google Authenticator OTP will take effect on 13 March 2022.

No. The 2FA will be standard security feature for all types of users in eNETS Admin Portal.

User will be guided by the screen instructions upon successfully login. Please refer to eNETS 2FA User Guide.

Enter Login ID and Password, then enter One-Time Passcode (OTP) that is sent to the registered mobile number.

You may also refer to eNETS 2FA User Guide.

Yes. You will be receiving it via Email as part of 2FA enrolment process. You can bookmark the URL for subsequent Login.

Please refer to eNETS 2FA User Guide.

You can setup 1 mobile number per Login ID.

You can login with Admin profile and change Mobile Number and Email ID for all the User profiles that created under your organisation.

If you need to change your Admin profile, please submit eNETS Service Change Request Form and send to info@nets.com.sg

We support the following 2FA options:

  1. SMS OTP sent to your registered mobile phone
  2. Email OTP sent to your registered email address
  3. Authenticator OTP generated from your Google authenticator app

You can change and select your preferred 2FA after successful 1st time registration.

Please refer to eNETS 2FA User Guide.

We will recommend using a Singapore registered mobile number.

The SMS OTP delivery status will depend on the network of your overseas mobile service operator, should you use a non-Singapore mobile number.

Yes, it will. However, the delivery status of the SMS will depend on your overseas mobile service provider. You may wish to consult them on their overseas coverage for SMS services.

Please download the Google authenticator App from iOS / Android compatible mobile phones.

After selecting the authenticator app as the 2FA option, scan the QR or generate a one-time secret key and link to your Google authenticator App.

Please refer to eNETS 2FA User Guide.

You can re-register the google authenticator using another mobile device at the selection of 2FA page.

Should you require assistance, please feel free to approach NETS Customer Service:

No.

Did not find what you were looking for? You can still reach us at the following:

Reception

(65) 6272 0533
(65) 6229 7201

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotlines

(65) 6274 1212
(65) 6229 7200

9am to 9pm (Daily)

NETS Terminal Technical Support

Submit Request >

9pm to 9am (Daily)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.