Announcements

Email Phishing

Be aware of phishing emails asking for your personal details or other sensitive information. Such phishing emails contain links to phishing websites which are designed to steal customers’ credit card information in order to conduct fraudulent transactions. NETS will never ask for your personal information or any sensitive data via email.

eNETS Scheduled Maintenance 2020

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

eNETS

Date Services Under Maintenance
15 March 2020 (Sunday)
3 - 6 am
eNETS Credit, AMEX, eNETS Debit and eNETS QR services
19 April 2020 (Sunday)
3 - 6 am
10 May 2020 (Sunday)
3 - 6 am
14 June 2020 (Sunday)
3 - 6 am
12 July 2020 (Sunday)
3 - 6 am
16 August 2020 (Sunday)
3 - 6 am
13 September 2020 (Sunday)
3 - 6 am
18 October 2020 (Sunday)
3 - 6 am
8 November 2020 (Sunday)
3 - 6 am
13 December 2020 (Sunday)
3 - 6 am

 

NETS FlashPay Portal Maintenance

Please be informed that the NETS FlashPay portal is undergoing system maintenance until further notice. During this time, please visit authorised reseller Re Creations at http://onlinestore.smartcard.com.sg/contact-us/ should you wish to purchase customised FlashPay Cards.

NETS’ response to DORSCON Orange for 2019-nCoV

NETS would like to inform all merchants and consumers that all NETS services are operating normally and our Customer Service Centre at Central Plaza remains open.

Due to the current Alert ‘Orange’ status, we encourage all merchants and customers to contact our Customer Services hotline at 6274 1212 where possible instead of visiting us in person.

We expect high call volume during this time and appreciate your patience in any delay you may experience with your call.

We continue to take precautionary measures as directed by the Ministry of Health to reduce the risk of transmission while still ensuring business continuity.

Customers who have queries may email us at info@nets.com.sg. or contact our Customer Services Hotline at 6274 1212.

eNETS Network Setting Upgrade Exercise on 19 April 2020

Please be informed that the eNETS is undergoing a Network Setting Upgrade Exercise on 19 April 2020.

We would like to remind all eNETS merchants to ensure that they review and update their firewall settings by 15 March 2020 to whitelist the 3 new IP addresses that was sent out via our merchant email broadcast.

Failing to do so may result in the following:

  1. Payment disruption with effect from 19 April 2020
  2. Discontinuation of payment notification alerts from eNETS with effect from 19 April 2020

Please refer to the FAQs for more information.