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Announcements

Scam Alert

Please beware of phishing mails and scam calls impersonating a NETS staff asking for your personal detail or any other sensitive information. Do not divulge confidential information over the phone, email or sms.

eNETS Admin Portal Two-Factor Authentication (2FA) for eNETS merchants

We will be updating the security of the eNETS Admin Portal with Two-factor Authentication (2FA) as a mandatory security feature to better protect you from digital threats and cyber-attacks.

You will be required to Login with SMS One-Time Passcode (OTP) from Monday, 26 July 2021.

For more information, please refer to User Guide / FAQs or contact NETS Customer Service (Hotline: 6274 1212 | Email: info@nets.com.sg)

NETS Scheduled Maintenance 2021

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

Date Services Under Maintenance
15 August 2021 (Sunday)
3 – 6 am
  • eNETS Credit, AMEX, eNETS Debit and eNETS QR services
22 August 2021 (Sunday)
3 – 7 am
12 September 2021 (Sunday)
3 – 6 am
17 October 2021 (Sunday)
3 – 6 am
21 November 2021 (Sunday)
3 – 6 am
5 December 2021 (Sunday)
3 – 6 am

Singtel Maintenance on 28 July 2021

Please be informed that terminal based transactions via Singtel Mobile 4G APN SIM Cards will be interrupted on 28 July 2021 (1am – 5am) as part of Singtel maintenance.

We apologise for the inconvenience caused and thank you for your patience.

Customer Service Centre Opening Hours

17 June 2020 – To all our merchants and customers: In line with Phase 2 of Singapore’s reopening, we are gradually resuming our operating hours. NETS’ Customer Service Centre at Central Plaza Level 6 will be open at the following times:

  • Mon to Fri – 8:30am to 5.30pm
  • Sat/Sun/PH – Closed

Kindly reach us through our Customer Service hotline at 6274 1212 wherever possible. Customers may also email us at info@nets.com.sg.

If you are visiting us at Central Plaza, please strictly adhere to the safe distancing requirements during this time.

We look forward to continuing to serve you.

NETSPay Wallet No Longer Available From 1 December 2020

To all NETSPay users: Please be informed that with effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available.

This means that you will no longer be able to access the NETSPay wallet as one of the default payment modes.

Please note that from 1 October 2020, you will not be able to perform wallet top-ups.

To pay via the NETSPay app at NETS acceptance points, simply select your NETS digital cards (the bank ATM cards that you have added to your NETSPay app) and:

  • scan NETS QR codes,
  • tap your NFC-enabled phones (contactless payment), or
  • choose the NETSPay option on supported merchant apps

If you do not have any balance in your NETSPay wallet: 

No action will be required from you if you have never topped up the wallet, received any transfer/Angbaos from your friends, or have fully spent all remaining amount.

If you have remaining funds in your NETSPay wallet:

We encourage you to utilise them before 1 December 2020. To do so, please make sure that you have selected the NETSPay wallet as the default payment mode. Simply go to:

NETSPay app main screen > Me > Set Default Card > Select NETS/UnionPay Wallet.

If you wish to transfer any balance from the wallet into your local bank account:

You may do so with a self-help feature that will be available only from 1 October 2020 to 30 November 2020. Simply go to:

NETSPay app Home Screen > select the “Discover” Tab > select NETSPay Withdrawal > fill up the details.

If you are unable to utilise all your remaining wallet balance before 30 November 2020, please call our Contact Centre for assistance to administer a manual refund. 

Our NETS Hotline/Contact Centre operates 24/7 (except on the first day of Chinese New Year). Please have the following information ready when you contact us:

  1. Your email used for your NETSPay account,
  2. Your mobile number used for your NETSPay account,
  3. Your local bank and bank account number to credit the refund amount.

NETSPay Kiosks - End of Service

Effective 31 May 2021, NETS’ bill payment service via NETSPay Kiosks will end. The NETSPay Kiosks and the top-up services that the kiosks provide will be unavailable from end June 2021. We apologise for any inconvenience caused.

Cessation of Citibank on eNETS Debit Payment on 11 July 2021

Important Service Message for eNETS Debit Payment Merchants

Cessation of Citibank on eNETS Debit Payment on 11 July 2021

From 11 July 2021, your customers will no longer have the option to pay using Citibank via eNETS Direct Debit.

This is due to a decision made by Citibank Singapore Limited.

How does this impact your eNETS Direct Debit Offering to consumers?

Customers can continue to make payments online via eNETS Direct Debit using the following bank partners’ platforms:-

  • DBS Bank Limited (DBS) / POSB Bank (POSB)
  • United Overseas Bank (UOB)
  • Overseas-Chinese Banking Corporation, Ltd. (OCBC)
  • Standard Chartered Singapore (SCB)

Prior to 11 July 2021, you may wish to keep your customers informed of this development on your website and collaterals. For a seamless, end-to-end customer experience, please communicate this information to your customer support team(s) as well.

  • For all production-related queries including UMAPI production payment queries, kindly contact info@nets.com.sg.
  • For support on SOAPI / technical integration related queries, email us at enetsts@nets.com.sg.
  • If you have any other queries in relation to Citibank and eNETS debit service, please contact your eNETS account manager or our Customer Service Hotline at info@nets.com.sg
  • FAQs

Thank you for your continued support!