Announcements

Email Phishing

Be aware of phishing emails asking for your personal details or other sensitive information. Such phishing emails contain links to phishing websites which are designed to steal customers’ credit card information in order to conduct fraudulent transactions. NETS will never ask for your personal information or any sensitive data via email.

NETS Scheduled Maintenance 2020

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

Date Services Under Maintenance
25 October 2020 (Sunday)
3 - 7 am
  • eNETS Credit, AMEX, eNETS Debit and eNETS QR services
18 October 2020 (Sunday)
3 - 6 am
  • eNETS Credit, AMEX, eNETS Debit and eNETS QR services
  • All Credit Card transactions via uPOS
  • All QR payments
    • Static / Dynamic / e-PAY SGQR
    • WeChat
    • UnionPay
    • PromptPay
    • BHIM QR
    • NETS QR Online
    • eNETS QR
8 November 2020 (Sunday)
3 - 6 am
13 December 2020 (Sunday)
3 - 6 am

 

Customer Service Centre Opening Hours

17 June 2020 - To all our merchants and customers: In line with Phase 2 of Singapore's reopening, we are gradually resuming our operating hours. NETS' Customer Service Cetnre at Central Plaza Level 6 will be open at the following times: 

  • Mon to Fri - 8:30am to 5.30pm
  • Sat/Sun/PH - Closed 

Kindly reach us through our Customer Service hotline at 6274 1212 wherever possible. Customers may also email us at info@nets.com.sg.

If you are visiting us at Central Plaza, please strictly adhere to the safe distancing requirements during this time. 

We look forward to continuing to serve you. 

NETS TakeOnMe A-Ha Live in Singapore Lucky Draw Updates

In response to Warner Music Singapore's cancellation announcement, we regret to inform you that the prizes for NETS TakeOnMe A-Ha Live in Singapore Lucky Draw (9 January 2020 - 8 February 2020) will be replaced with S$305 worth of Nando’s Dining Vouchers. Winners will be notified by NETS or the participating banks via call / SMS / email / direct mailer.

Please visit www.nets.com.sg/aha for any updates. 

We apologise for any inconvenience caused and seek your understanding. Due to developments of the COVID-19 outbreak, Singapore Turf Club, Warner Music Singapore and Mode Productions have cancelled the A-HA HUNTING HIGH AND LOW LIVE IN SINGAPORE concert to ensure the safety and health of fans, artists, audience and staff during this period. 

End of Support for Application Programming Interface (API) on 30 May 2020

We would like to inform all eNETS merchants that we have successfully migrated to our new platform in December 2019. 

The new platform will incorporate new digital technologies and stronger capabilities to enable our merchants to better respond to customer needs.

Please note that we will decommission older versions of APIs by end 30 May 2020. As a result, from 15 June 2020, merchants using older versions of APIs:

  • will no longer be able to perform any payment transactions.
  • will be required to re-apply as a new eNETS merchant if they wish to continue with eNETS service.

To continue using eNETS with SOAPI

However, should merchants decide to continue with eNETS, they can easily reintegrate to the current API and take advantage of enhanced features across eNETS debit, credit and eNETS online QR. 

Merchants who wish to migrate to the new eNETS platform are advised to carry out the following steps:

  • Perform integration with new SOAPI and email the UAT test plan with eNETS test support team.
  • Allow for 2 weeks for a migration date to be scheduled through our sales / merchant journey team once the test results are successfully verified. 

If you have any queries, please contact your eNETS account manager or our Customer Service Hotline at Telephone: 6274 1212 (24 hours).

For technical assistance, please email eNETSTS@nets.com.sg

NETSPay Wallet No Longer Available From 1 December 2020

To all NETSPay users: Please be informed that with effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available. 

This means that you will no longer be able to access the NETSPay wallet as one of the default payment modes.

Please note that from 1 October 2020, you will not be able to perform wallet top-ups.

To pay via the NETSPay app at NETS acceptance points, simply select your NETS digital cards (the bank ATM cards that you have added to your NETSPay app) and: 

  • scan NETS QR codes,
  • tap your NFC-enabled phones (contactless payment), or
  • choose the NETSPay option on supported merchant apps

If you do not have any balance in your NETSPay wallet: 

No action will be required from you if you have never topped up the walet, received any transfer/Angbaos from your friends, or have fully spent all remaining amount.

If you have remaining funds in your NETSPay wallet:

We encourage you to utilise them before 1 December 2020. To do so, please make sure that you have selected the NETSPay wallet as the default payment mode. Simply go to:

NETSPay app main screen > Me > Set Default Card > Select NETS/UnionPay Wallet.

If you wish to transfer any balance from the wallet into your local bank account:

You may do so with a self-help feature that will be available only from 1 October 2020 to 30 November 2020. Simply go to:

NETSPay app Home Screen > select the "Discover" Tab > select NETSPay Withdrawal > fill up the details.

If you are unable to utilise all your remaining wallet balance before 30 November 2020, please call our Contact Centre for assistance to administer a manual refund. 

Our NETS Hotline/Contact Centre operates 24/7 (except on the first day of Chinese New Year). Please have the following information ready when you contact us: 

  1. Your email used for your NETSPay account,
  2. Your mobile number used for your NETSPay account,
  3. Your local bank and bank account number to credit the refund amount.