Announcements

Email Phishing

Be aware of phishing emails asking for your personal details or other sensitive information. Such phishing emails contain links to phishing websites which are designed to steal customers’ credit card information in order to conduct fraudulent transactions. NETS will never ask for your personal information or any sensitive data via email.

eNETS Scheduled Maintenance 2019

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

eNETS

Date Services Under Maintenance
20 October (Sunday)
3 - 7 am
eNETS Credit, AMEX, eNETS Debit and eNETS QR
17 November (Sunday)
3 - 6 am
8 December (Sunday)
3 - 6 am

 

NETS FlashPay Portal System Maintenance

Please be informed that the NETS FlashPay portal is undergoing system maintenance from 19 to 28 Oct 2019. During this time, please visit authorised reseller Re Creations at http://onlinestore.smartcard.com.sg/contact-us/ should you wish to purchase customised FlashPay Cards. Online sale of customised FlashPay cards on the NETS FlashPay portal will resume on 29 Oct 2019.

Scheduled Maintenance on 23 October 2019

Please be informed of a scheduled maintenance on 23 October 2019 from 2am to 4.30am. During this period, you may face intermittent disruptions with the following services.

  • NETS debit card transactions
  • Dynamic QR transactions
  • NETS FlashPay top-ups

Advisory to NETSPay and vCashCard customers

Due to a fingerprint recognition issue found in Samsung Galaxy S10/10+, Note 10/10+ and Tab S6 devices, NETSPay and vCashCard customers using these devices are advised to temporarily turn off fingerprint authentication until the issue is resolved.