NETS Bank Card
NETS it. Tap it!
Tap for faster payments with contactless NETS Bank Cards
Zip through cashiers faster with our contactless-enabled next generation NETS Bank Cards. No more fumbling for cash or keying in card PIN to complete payment as our contactless NETS Bank Cards let you tap your way to quicker, more efficient payments.
Benefits
Why contactless NETS Bank Card?
Faster, seamless payments
Tap for faster payments with your contactless NETS Bank Card.
Pay securely
Contactless technology prevents the misuse of your banking and personal data.
Greater convenience
No PIN needed for transactions under $100.
Faster, seamless payments
Tap for faster payments with your contactless NETS Bank Card.
Pay securely
Contactless technology prevents the misuse of your banking and personal data.
Greater convenience
No PIN needed for transactions under $100.
SUPPORTED NETS bank CARDS
Tap to pay with contactless NETS Bank Card
Here are some examples of debit cards and ATM cards with NETS contactless payment. No PIN is required for transactions below $100.
Visa Debit Card *NEW*
Mastercard Debit Card
Note: For added security, Maybank Platinum Debit Cards will require a PIN for all NETS purchases.
ATM Card with NETS contactless feature
Look out for the NETS contactless icon on your ATM card.
Pro tip: Always inform cashiers early that you will be paying by NETS to speed up the payment transaction. For self-checkout, please select “NETS” as the mode of payment before tapping on the payment terminal to complete the transaction.
Simplygo
Use contactless NETS Bank Cards for MRT and bus rides
Travel with ease using your ATM cards with NETS contactless feature for MRT and bus rides.
Pay in-app with NETS
NETS’ new in-app payment method allows you to digitise your NETS Bank Card in selected merchants’ mobile apps, offering you convenience and peace of mind at your fingertips.
Highlights
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Frequently Asked Questions
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For HSBC Visa Debit Card, PAssion POSB Debit Card, Maybank Mastercard Debit Card and all ATM cards, customers can apply or request for replacement from the respective banks.
For Visa Debit Cards issued by DBS, OCBC and UOB, customers may use their existing cards to tap for NETS contactless payment without any need to upgrade or perform any activation action.
Simply inform the cashier that you would like to pay by NETS and wait for the cashier to give you the cue to tap. Tap your contactless NETS Bank Card on the payment terminal to complete the transaction.
For transaction amount that is above $100, you will be prompted to key in your 6-digit card PIN after tapping your contactless NETS Bank Card.
Consumers can use NETS contactless feature for purchases under SGD$100 per transaction. For amounts greater than that, the terminal will prompt for PIN.
Every contactless card contains a highly sophisticated, highly secure chip. This chip performs a wide range of functions to maintain the card’s security, and can interact securely with a contactless terminal.
SimplyGo is an LTA and TransitLink initiative to introduce contactless payments on trains and buses. ‘SimplyGo’ brings more ease and convenience by giving commuters more e-payment options in transit.
SimplyGo enables commuters to use cards with contactless function for fare payments. There will be no need for upfront top-ups. For NETS Bank Card users, train and bus fares will be deducted from their bank accounts. For credit and debit card users, the fare payment will be charged to their credit or debit card.
Furthermore, commuters can sign up for a SimplyGo account and register their bank cards, debit or credit cards, to have access to their travel history and transactions via the TransitLink SimplyGo Portal or TL SimplyGo mobile app, anytime, anywhere, regardless of the card they choose to use on transit.
NETS Bank Cards with NETS contactless icon is compatible with SimplyGo.
You can get a contactless NETS Bank Card from participating bank branches.
You may visit the TransitLink SimplyGo Portal or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account. Please login to your account and go to “My Cards” page to add your contactless NETS bank card. For Singtel Dash users, please key in your 16-digit Transit Card Number found in the “Train/Bus” tab of the app.
A password self-reset feature is available on the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users of NETS Tap Bank Card can also opt to receive push notifications for travel fares and claim approvals using the TL SimplyGo mobile app on their smartphones. Other services include submitting travel claims and viewing of claim status, as well as making payment for penalty fees.
Commuters who face issues at the point of boarding and alighting can approach officers at the Passenger Service Centre or Bus Captains for assistance. Commuters may wish to contact the Issuing Bank if they encounter difficulties using a specific bank card.
More information is available at the TransitLink SimplyGo Portal. For other enquiries, please call the TransitLink Hotline at 1800-2255 663.
Similar to tapping your current travel card on MRT fare gates and bus card readers, you just need to tap your contactless NETS Bank Card at the point of boarding and alighting for buses, and when entering and exiting MRT stations.
You can only use one contactless payment card (Mastercard, VISA, EZ-Link, NETS FlashPay or NETS Bank Card) at a time. Please remember to take out the card you intend to use from your wallet or bag and tap it on the fare device to enter and exit the MRT station, and when boarding and alighting from buses. Please use the same card to tap in and out.
If you lose your bank card, please call your Issuing Bank immediately to report loss and prevent misuse.
Please call your Issuing Bank for further assistance.
For NETS Bank Card users, you will have to transfer or deposit additional funds into your bank account to continue using SimplyGo.
You can pay for all public train and bus fares (basic and premium bus services) with a contactless NETS Bank Card.
Please note that for premium bus services, bank cards can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic and premium bus services) are installed with a standard card reader as shown below.
No. The fares charged using NETS Bank Card are the same as existing transit fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.
Please note that concession fares do not apply with NETS Bank Card. Commuters eligible for concession schemes are entitled to be issued personalised smartcards that allow them to pay a subsidised fare.
There will be no additional charges when using Singapore-issued contactless bank cards for SimplyGo.
Transactions will be processed and deducted from your bank account. The aggregated charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier. The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your bank account after it has been processed by your Issuing Bank.
To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.
The finalised charges will also be posted in your account with the merchant descriptor name – “BUS/MRT”.
The aim of posting aggregated charges is to keep the account statement short and concise. The details of each transaction are available in your SimplyGo Account on the TransitLink SimplyGo Portal.
You will not be able to use your contactless bank card for transit if you have insufficient credit/funds in your card/bank account. You will encounter the following messages on the fare devices. As such, you will have to add additional funds into your bank account.
No, the reader will display “Bank Card SimplyGo” when you tap to alight or exit. The fare amount will be computed by the system after you have completed your journey.
You will be able to view the details of each trip in your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.
No. However, your card usage will be subject to funds available in your bank account.
If there are discrepancies in your travel transactions or billings, you can submit your claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal. Claims can only be filed for transactions that are up to 60 days after the date of incident.
For commuters who have not signed up for a SimplyGo Account or link their cards to their account, please do so at the TransitLink SimplyGo Portal. Please note that you can only view up to the last 180 days of your transactions history.
For MRT
A posting of “Incomplete Rail Transaction” will be reflected in your statement if the point of entry or exit is not recorded in the SimplyGo system. A flat fee of $2.00 will be charged, regardless of the distance travelled.
A posting of “Rail Overstay Charge” will be reflected in your statement if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.00, on top of the actual fares incurred.
For Buses
For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.
For missing exit, the ride will be charged from the point of entry to the end of bus route.
Currently, NETS Bank Card is unable to support Apple Pay or Google Pay.
NETSPay is not accepted for payment on board public transport.
POSB Smart Buddy wearable is not recommended for use in SimplyGo. All transit usage will be priced at full adult fare and users may experience intermittent performance.
You may visit the “My Statements” page in your SimplyGo Account on the TransitLink SimplyGo Portal to view the travel transactions and charges made on your card(s).
Transaction information includes journey information, trip information, trip fare and payment posting history. This information can be downloaded into PDF statements.
You can view up to the last 180 days of your transaction history.
Did not find what you were looking for? You can still reach us at the following:
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
