SGQR Label

Enable NETS QR payments
with SGQR Label

Enable NETS QR payments with SGQR Label

SGQR gives you and your customers the convenience of contactless payment without needing a POS terminal. This initiative by MAS and IMDA combines multiple payment QR codes into a single SGQR Label for more efficient transactions.

Sign up for SGQR with NETS to immediately tap a large base of mobile banking users and start accepting NETS QR payment from these bank mobile wallets – DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile. Your customers can enjoy easy payment by simply scanning the SGQR Label displayed at your business and keying in the payment amount. Payment confirmations will be sent to you via the NETSBiz App notification or on selected terminal models.

Benefits

Why SGQR Label?

Maximise sales

Serve more customers and maximise sales during peak periods with a quicker payment process. Attract more customers with shorter queues and more payment options.

Manage transactions easily

View settlement and transaction reports online via NETS Merchant Portal and NETSBiz App.

Enhance customer payment experience

Your customers no longer need to have cash on hand. Now, they can pay the exact amount required from just their smartphones.

Improve operational efficiency

Reduce reconciliation errors and theft, while minimising coin handling costs by saving on trips to the bank.

Maximise sales

Serve more customers and maximise sales during peak periods with a quicker payment process. Attract more customers with shorter queues and more payment options.

Manage transactions easily

View settlement and transaction reports online via via NETS Merchant Portal and NETSBiz App.

Enhance customer payment experience

Your customers no longer need to have cash on hand. Now, they can pay the exact amount required from just their smartphones.

Improve operational efficiency

Reduce reconciliation errors and theft, while minimising coin handling costs by saving on trips to the bank.

SGQR trademark is jointly owned by the SGQR Scheme Owner and can be identified with this logo.

How It Works

How does SGQR Label work?

Receive confirmation on device & receipt.

NETSBiz App

Once you can accept NETS QR payments via the SGQR Label, download the NETSBiz App to receive successful payment notification message, verify by either voice alert or viewing notification message, easily track your transaction history, generate your own NETS QR based on the amount you key in to receive payment from your customers and refresh transaction if you did not receive any payment notification.

Generate your own NETS QR code

Generate a NETS QR code on your phones via the NETSBiz App
Perfect for businesses on the go
- Deliveries
- Pop-up stores / mobile kiosks / events
- Restaurants or bars, where your staff can bring phones to customers’ tables for payment
- Personal services merchants (e.g. handymen, personal trainers)

Manage transactions

Receive voice notifications, so you can collect payment without disrupting order fulfilment
View transaction history in real time and easily track sales on the go

Manage multiple outlets

Gain a consolidated view across outlets
Rename your Terminal IDs for easy reference

Manage users

Add and manage users
Assign up to three levels of user rights
Restrict view to selected terminals

Refresh transactions

Click on the Refresh button to retrieve the latest transaction if you did not receive any successfully payment notification.

Reporting

You can login to Merchant Portal to access transaction records from the previous working day for reconciliation and tracking.

PRODUCT BUNDLES

What are the SGQR Label options available?

QR Payments
	SGQR Label	simplyNETS Lite (SGQR Label with foreign wallets)

DBS PayLah!
OCBC Digital
UOB TMRW
Standard Chartered Mobile
Indonesian Digital Payment Apps
Malaysian Digital Payment Apps
Thai Bank Apps
Alipay+	Optional	–
BHIM	Optional	–
UnionPay	Optional	–
WeChat Pay	Optional
Pricing
Cost	No monthly subscription fee	No monthly subscription fee
Value-Added Services
Merchant Portal View reports and settlement information in Merchant Portal	Free	Free
NETSBiz App Track transactions and receive real-time notification with the NETSBiz App	Free	Free
Transaction fees apply.

SGQR Label	simplyNETS Lite
	(SGQR Label with foreign wallets)
QR Payments
DBS PayLah! OCBC Digital UOB TMRW Standard Chartered Mobile Indonesian Digital Payment Apps Malaysian Digital Payment Apps Thai Bank Apps Optional: Alipay+ BHIM UnionPay WeChat Pay	DBS PayLah! OCBC Digital UOB TMRW Standard Chartered Mobile Indonesian Digital Payment Apps Malaysian Digital Payment Apps Thai Bank Apps WeChat Pay
Pricing
No monthly subscription fee	No monthly subscription fee
Value-Added Services
Merchant Portal: Free	NETSBiz App: Free
Transaction fees apply.

Accept Overseas Wallets & Foreign Cards

Accept foreign cards and overseas wallets without the need to manage multiple providers. As your one-stop shop for overseas payments, we make it easier for expats, students and tourists in Asia to transact with your business in Singapore.

Find Out More

Frequently Asked Questions

SGQR is a single standardised QR code for e-payments and combines multiple payment schemes into a single SGQR Label. Consumers just need to look out for the SGQR Label to see which payment options a merchant accepts, while merchants only need to display one SGQR Label instead of many labels. The SGQR scheme is co-owned by MAS and IMDA.

A single SGQR Label is all you need. Find out how you should display your SGQR Label below.

View Quick Guide on How To Display Your SGQR Label (Eng)

View Quick Guide on How To Display Your SGQR Label (Chi)

Please check your NETSBiz App or NETS Terminal for the notification and validate that the transaction amount received is correct.

NETSBiz App:

You can either verify payment has been made successfully by viewing the confirmation message on the customer’s phone or use NETSBiz App to view and set up the pop-up and voice alert* notification. Alternatively, you can click on the “Refresh” button on NETSBiz App to view the latest transaction status if you did not receive any payment notifications.

*Please configure your notification settings to enable pop-up notification and voice alert in NETSBiz App. Note: Voice alert is not available on IOS.

NETS Terminal (for hawkers centres, canteens and coffee shops):

You can look out for the successful approval on the terminal screen and printed receipt.

Filter by Category

All Questions

QR codes are a form of bar code that has your unique merchant information securely embedded within. Your customer will just need to scan the QR with a payment app, and enter the payment amount to make payment.

Grow your business. Attract customers who may not have sufficient cash. Tap on a large base of NETS users. Consumers with any of the following apps can make NETS QR payments – DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile and overseas wallets.
It’s quick & easy to use. You no longer need to wait for customers to enter their PIN. Your customers simply access the QR scanner within the payment app of their choice, scan the QR sticker, enter the payment amount and the payment is complete.
Reduce your operational costs by going cashless. Save on trips to the bank and minimise coin handling costs. You can also capture transaction amounts accurately, reducing reconciliation errors and theft.

A single SGQR Label is all you need. Find out how you should display your SGQR Label below.

View Quick Guide on How To Display Your SGQR Label (Eng)

View Quick Guide on How To Display Your SGQR Label (Chi)

The NETS QR code is a QR code payment platform able to accept payments from customers using DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile and Overseas Wallets.

Each merchant acceptance point will receive an SGQR Label, allowing merchants to accept NETS QR payment options from the above mentioned mobile apps / wallets.

The customer opens the payment app of their choice
Select ‘Scan QR’ button within app, and point camera towards the QR code
Enter payment amount
App will then display the successful payment notification

NETS enabled SGQR Labels can accept payments via the following mobile apps and wallets – DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile and overseas wallets.

Please check your NETSBiz App or NETS Terminal for the notification and validate that the transaction amount received is correct.

NETSBiz App:

*Please configure your notification settings to enable pop-up notification and voice alert in NETSBiz App. Note: Voice alert is not available on IOS.

NETS Terminal (for hawkers centres, canteens and coffee shops):

You can look out for the successful approval on the terminal screen and printed receipt.

Please take the transaction approval from the NETSBiz App or NETS Terminal as the final transaction response.

Customers facing connectivity issues with their payment app may have made multiple attempts to make payment, and as a result been overcharged. If a customer requests for a refund on the overcharged amount, please ensure you validate the customer’s request by checking the transaction details via your NETSBiz app or Merchant Portal before providing the refund.

You can view your daily sales totals and your transaction history via the NETSBiz App. You can also view your transactions via Merchant Portal, using the ‘SOF’ and ‘Channel’ fields. The ‘Channel’ column will display ‘Static QR’. The transaction amounts are in SGD.

Note that if you have a terminal as well, your terminal’s daily sales total will not reflect transactions initiated via the SGQR Label.

You can login to Merchant Portal (“MPortal”) which is an online tool (web only) that consolidate all your daily NETS transactions from multi-channel customer touch-point terminals to ease your reconciliation process. You can access daily transaction records from the previous working day.

You can provide us with your SGQR ID. The SGQR can be found on the top right hand corner of your SGQR Label. You will receive a replacement SGQR Label, with both the payment logos of NETS and your existing merchant acquirer(s).

Your SGQR Label will be replaced to include the payment logos of both NETS and the merchant acquirer you sign up with.

Refer to our support page for guides on digital payments and usage of the NETSBiz App. If you require further training, reach out to us at merchanttraining@nets.com.sg and we will contact you to arrange a suitable training date.

Yes, you can. Transaction management is made simple with the NETSBiz App and Merchant Portal. We have tailored our solution to give you greater ease and convenience in running your business.

NETSBiz is a mobile application published by NETS which allows merchants to receive notifications when a consumer-initiated payment is made via NETS QR codes. This allows users to verify that payment by a consumer is successfully paid. NETSBiz is currently only available for merchants in Singapore.

Yes, it is free and is available for download on Google Play Store or Apple App Store.

Firstly, ensure that you have downloaded the NETSBiz App onto your mobile phone from the Google Play or Apple App Stores.

Tap on the “Scan QR” icon on the screen and scan the QR label issued to you by NETS for your business. You will have to allow the NETSBiz App to use the camera function on your phone.
Once you have scanned the SGQR Label, the app will prompt you to enter the last 4 digits of your mobile number. This is the mobile number which you have stated in your merchant application form with NETS.
After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
Enter the OTP within 3 minutes. If you exceed the 3 minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.

Once your employer/manager has authorised you to receive payment notifications, you will receive and email with a link to download the NETSBiz App.

Scan the SGQR Label which is used to receive payments at your workplace. You will need to allow the NETSBiz App to use the camera function on your phone.
Once you have scanned the SGQR Label, the app will prompt you to enter the last 4 digits of your mobile number.
After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
Enter the OTP within 3 minutes. If you exceed the 3-minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.

If you are the business owner, please ensure that you are entering the last 4 digits of the mobile number which you have indicated on your NETS Application Form.

If you are a store manager/employee, kindly ensure that you have been authorised to access the app.

If you have changed your mobile number but not your mobile phone, kindly contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) to update your mobile number.

If you are a store manager/worker, please inform the business owner to update your mobile number on his/her app.

Yes. However, you will have to download the NETSBiz App on your new mobile phone and log in by scanning the QR code of your business (if you are the owner) or the QR code at your workplace (if you are an employee).

No. You can only be logged in to the NETSBiz App on one mobile device with your mobile number at any given time. If you log in to NETSBiz App on a second device, you will be automatically logged out on your first mobile device.

Yes.

If you have been receiving numerous OTPs, it is possible that someone else is trying to log in to the app using your mobile number. Kindly contact our customer service centre at 6274 1212 or email info@nets.com.sg for further assistance.

Please check:

If you are connected to the internet as you will need an Internet connection to receive notifications from NETSBiz App.
You can click on the Refresh button to retrieve the latest transaction if you did not receive any successfully payment notification. (Note: Please ensure you are on the latest version of NETSBiz App.)

Please advise your customers to use other modes of payment in the absence of the NETS Terminal and NETSBiz App.

The amount shown on the NETSBiz App is the amount you have received from the consumer. The consumer may have entered the wrong price. You can request that the consumer makes another transaction by scanning the SGQR Label, and entering the difference in price. For example, if the food is $3 and you have only received $2, you can ask the consumer to scan your SGQR Label again and enter $1 for payment.

To view the transaction history, click on the “History” icon on the top left hand corner within the homepage.

To see the details of a particular transaction, simply tap on that transaction in the transaction history page. Under this page, you can print the receipt by connecting to your mobile phone to a printer via Bluetooth.

No, the refund function is currently not available on the NETSBiz App.

To add users, tap on the “Settings” icon on the top right hand corner of the homepage.
Go to “Manage Users”. If you wish to grant a user to have access to receive payment notifications for all the SGQR Labels, then select “Manager(s)” and key in the mobile phone number of the person you are adding.
If you wish to grant a user to have access to receive payment notifications of a particular SGQR Label, select SGQR Label under “Worker(s)” and key in the mobile phone number of the person you are adding.

Business Owner

The User whose mobile number is registered with NETS and has the access to the payment notifications of all the branches in the business. A business owner is also the only user who is able to add both managers and workers to access the payment notifications on the app.

Manager

User added by the business owner to have access to payment notifications of all the stall branches in the business. A manager is able to add other workers to access payment notifications, but is unable to add other managers on the app.

Worker

User added by the business owner or the manager to have access to payment notifications of the particular stall he/she works at. A worker is unable to add anyone to receive payment notifications on the app.

Yes, if you are added as a manager, you will be able to add other users within the ‘Worker’ role. However, you will not be able to add another manager.

No, if you are added as a worker by the business owner or manager, you will not be able to add other users to receive payment notifications on the app.

The NETSBiz app does not currently support foreign mobile numbers.

If your employer/manager has granted you access to receive payment notification, you will receive an SMS to said that “You have been granted access to Terminal: 1234” (example).

Go to “Settings” and select “Manage Users” to view the list of users.
Click on the user whom you wish to remove.
A “Remove” pop-up will appear.
Click on “Remove” to remove the user.
Once you have removed the user, the particular user will be logged out of the app on his/her mobile phone automatically.

For ease of tracking, you can rename your Terminal IDs.

Go to “Settings” and select “Terminal ID(s)”.
Click on the Terminal ID which you wish to name.
Enter the new name for the Terminal ID.

Note: There is a limit of 15 characters, including spacing.

For Android only:

To mute voice notifications for Android, go to “Settings”, “Notification”, turn off under “Voice Alert”.

For both Android and iOS:

To stop payment notification messages from appearing on your phone for Android and iOS, go to your mobile setting and turn off notification for NETSBiz App.

Note: Please remember to turn it back on when you are back to work in order to receive payment notification.

Go to “Settings” and Select “Language”. The NETSBiz App currently supports English and Chinese.

The NETSBiz App cannot be logged in on multiple devices with the same mobile number at any given time. When the same mobile number is logged in to another mobile device, there will be an auto log-out on the mobile device which was logged in earlier.

To log in again, simply scan the QR label and enter the last 4 digits of your mobile phone. Once you are logged in, the other user will be logged out automatically.

If you are the business owner/ manager and you intend to grant payment notification access to a person, please communicate with the person to enter his/ her own mobile number to log in. Please also ensure that you have added that person’s mobile number on the NETSBiz App before asking the person to log in.

No, you will be logged in even after closing the app. You will only be logged out if you select “Log Out” in the “Settings” page.

No. You are only able to view the payment notifications from the business which is tagged to the MID of the QR label you have last scanned. For instance, if you log in by scanning the QR of Business A, then you will receive payment notifications of Business A; to receive the payment notifications of Business B, log out from the app session of Business A and scan the QR label tagged to Business B.

For Android only:

First, ensure that you have enabled voice alerts for your NETSBiz App. To check this, go to “Settings”, “Notification”, turn ON under “Voice Alert”.

If it was enabled and there is still no voice alert notification, check on the settings of your mobile device by accessing : Settings >> Accessibility >> Text-to-Speech >> Select Google Text-to-Speech Engine.

The NETSBiz App supports Android version 5.0 and above, as well as, iOS version 10.0 and above.

When you fail 5 OTP verifications consecutively, the App will block you as a spam-preventive measure. Please be reminded to check that the OTP prefix matches the one on the NETSBiz App before submitting the OTP.

If you have keyed in 5 wrong OTPs consecutively, please contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) and we will assist to unblock your account.

A valid NEA license issued to your business is required to qualify for the application of SGQR Label. The location of your business should fall under one of the following categories:

Hawker Centres
Canteens
Coffee Shops

If you are keen / interested to find out more, kindly reach out to our NETS team for assistance.

NETS Customer Service Hotline: 6274 1212
NETS E-mail: info@nets.com.sg

Yes, that is possible.

Did not find what you were looking for? You can still reach us at the following:

Reception

(65) 6272 0533
(65) 6229 7201

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotlines

(65) 6274 1212
(65) 6229 7200

9am to 9pm (Daily)

NETS Terminal Technical Support

Submit Request >

9pm to 9am (Daily)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.

Quick Links

Application Form

Download NETSBiz App

Merchant Guides

Quick Guide on How To Display Your SGQR Label (Eng)

Quick Guide on How To Display Your SGQR Label (Chi)