SGQR label
Enable NETS QR payments
with SGQR label
Enable NETS QR payments with SGQR label
SGQR gives you and your customers the convenience of contactless payment without needing a POS terminal. This initiative by MAS and IMDA combines multiple payment QR codes into a single SGQR label for more efficient transactions.
By signing up with NETS, you instantly gain access to a large base of mobile banking users and can accept NETS QR payments from major local bank apps as well as a growing list of foreign digital wallets. Your customers can enjoy easy payment by simply scanning the SGQR label displayed at your business and keying in the payment amount. Payment confirmations will be sent to you via the NETSBiz App notification or on selected terminal models.
Benefits
Why accept NETS with SGQR label?
Maximise sales
Accept payments from major local banking apps like DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile, Maybank2U SG, NETS App, as well as various foreign e‑wallets, allowing you to capture more sales from both locals and tourists.
Easy to set up and use
Start accepting NETS QR instantly with just an SGQR label — no terminals or hardware needed. Enjoy competitive merchant rates and same‑day settlement to support smooth day‑to‑day cashflow.
Simple Transaction Management
Track, review, and reconcile all payments effortlessly through the NETS Merchant Portal or NETSBiz App, giving you clear visibility of daily transactions and settlement details anytime.
Better customer experience
Customers can pay the exact amount quickly and conveniently from their smartphones, reducing the need for small change and speeding up queue times for a smoother payment experience.
Improve operational efficiency
Reduce cash‑related risks such as theft, counting errors, and coin‑handling hassles, while cutting down on bank trips, freeing up more time for running your business.
Maximise sales
Serve more customers and maximise sales during peak periods with a quicker payment process. Attract more customers with shorter queues and more payment options.
Manage transactions easily
View settlement and transaction reports online via via NETS Merchant Portal and NETSBiz App.
Enhance customer payment experience
Your customers no longer need to have cash on hand. Now, they can pay the exact amount required from just their smartphones.
Improve operational efficiency
Reduce reconciliation errors and theft, while minimising coin handling costs by saving on trips to the bank.
SGQR trademark is jointly owned by the SGQR Scheme Owner and can be identified with this logo.
How It Works
How does SGQR label work?
NETSBiz App
Once you can accept NETS QR payments via the SGQR label, download the NETSBiz App to receive successful payment notification message, verify by either voice alert or viewing notification message, easily track your transaction history, generate your own NETS QR based on the amount you key in to receive payment from your customers and refresh transaction if you did not receive any payment notification.
Generate your own NETS QR code
- Generate a NETS QR code on your phones via the NETSBiz App
- Perfect for businesses on the go
- Deliveries
- Pop-up stores / mobile kiosks / events
- Restaurants or bars, where your staff can bring phones to customers’ tables for payment
- Personal services merchants (e.g. handymen, personal trainers)
Manage transactions
- Receive voice notifications, so you can collect payment without disrupting order fulfilment
- View transaction history in real time and easily track sales on the go
Manage multiple outlets
- Gain a consolidated view across outlets
- Rename your Terminal IDs for easy reference
Manage users
- Add and manage users
- Assign up to three levels of user rights
- Restrict view to selected terminals
Refresh transactions
- Click on the Refresh button to retrieve the latest transaction if you did not receive any successfully payment notification.
Reporting
- You can login to Merchant Portal to access transaction records from the previous working day for reconciliation and tracking.
PRODUCT BUNDLES
What are the SGQR label options available?
| SGQR | SGQR+ | |
|---|---|---|
 |
|
|
| Local apps | ||
| DBS PayLah! / Digibank |  |
|
| OCBC app | |
|
| UOB TMRW | |
|
| Maybank2u SG | |
|
| Standard Chartered Mobile | |
|
| NETS App | |
|
| Alipay+ | Optional |
|
| CIMB | – |
|
| DASH by Western Union | – |
|
| dtcpay | – |
|
| GrabPay | – |
|
| LiquidPay | – |
|
| MariBank | – |
|
| ShopeePay | – |
|
| SimplyGo App | – |
|
| WeChat Pay | Optional |
|
| Overseas apps | ||
| UnionPay | Optional |
– |
| Indonesian Digital Payment Apps | |
|
| Malaysian Digital Payment Apps | |
|
| Thai Bank Apps | |
|
|
Transaction fees apply. |
||
| SGQR | SGQR+ | |
|---|---|---|
|
|
|
| Local apps | ||
DBS PayLah! / Digibank |
DBS PayLah! / Digibank |
|
| Overseas apps | ||
Indonesian Digital Payment Apps |
UnionPay |
|
| Value-Added Services | ||
Merchant Portal: |
NETSBiz App: |
|
|
Transaction fees apply. |
||
Accept Overseas Wallets & Foreign Cards
Accept foreign cards and overseas wallets without the need to manage multiple providers. As your one-stop shop for overseas payments, we make it easier for expats, students and tourists in Asia to transact with your business in Singapore.
Grow your business with NETS
Frequently Asked Questions
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All Questions
QR codes are a form of bar code that has your unique merchant information securely embedded within. Your customer will just need to scan the QR with a payment app, and enter the payment amount to make payment.
- Grow your business. Attract customers who may not have sufficient cash. Tap on a large base of NETS users. Consumers with any of the following apps can make NETS QR payments – DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile and overseas wallets.
- It’s quick & easy to use. You no longer need to wait for customers to enter their PIN. Your customers simply access the QR scanner within the payment app of their choice, scan the QR sticker, enter the payment amount and the payment is complete.
- Reduce your operational costs by going cashless. Save on trips to the bank and minimise coin handling costs. You can also capture transaction amounts accurately, reducing reconciliation errors and theft.
SGQR is a single standardised QR code for e-payments and combines multiple payment schemes into a single SGQR Label. Consumers just need to look out for the SGQR Label to see which payment options a merchant accepts, while merchants only need to display one SGQR Label instead of many labels. The SGQR scheme is co-owned by MAS and IMDA.
A single SGQR Label is all you need. Find out how you should display your SGQR Label below.
The NETS QR code is a QR code payment platform able to accept payments from customers using DBS PayLah!, OCBC Digital, UOB TMRW, Standard Chartered Mobile and Overseas Wallets.
Each merchant acceptance point will receive an SGQR Label, allowing merchants to accept NETS QR payment options from the above mentioned mobile apps / wallets.
- The customer opens the payment app of their choice
- Select ‘Scan QR’ button within app, and point camera towards the QR code
- Enter payment amount
- App will then display the successful payment notification
NETS enabled SGQR Labels can accept payments via the following mobile apps and wallets – DBS PayLah!, OCBC app, UOB TMRW, Standard Chartered Mobile, Maybank2u SG, NETS App and overseas wallets.
Please check your NETSBiz App or NETS Terminal for the notification and validate that the transaction amount received is correct.
NETSBiz App:
You can either verify payment has been made successfully by viewing the confirmation message on the customer’s phone or use NETSBiz App to view and set up the pop-up and voice alert* notification. Alternatively, you can click on the “Refresh” button on NETSBiz App to view the latest transaction status if you did not receive any payment notifications.
*Please configure your notification settings to enable pop-up notification and voice alert in NETSBiz App. Note: Voice alert is not available on IOS.
NETS Terminal (for hawkers centres, canteens and coffee shops):
You can look out for the successful approval on the terminal screen and printed receipt.
Please take the transaction approval from the NETSBiz App or NETS Terminal as the final transaction response.
Customers facing connectivity issues with their payment app may have made multiple attempts to make payment, and as a result been overcharged. If a customer requests for a refund on the overcharged amount, please ensure you validate the customer’s request by checking the transaction details via your NETSBiz app or Merchant Portal before providing the refund.
You can view your daily sales totals and your transaction history via the NETSBiz App. You can also view your transactions via Merchant Portal, using the ‘SOF’ and ‘Channel’ fields. The ‘Channel’ column will display ‘Static QR’. The transaction amounts are in SGD.
Note that if you have a terminal as well, your terminal’s daily sales total will not reflect transactions initiated via the SGQR Label.
You can login to Merchant Portal (“MPortal”) which is an online tool (web only) that consolidate all your daily NETS transactions from multi-channel customer touch-point terminals to ease your reconciliation process. You can access daily transaction records from the previous working day.
You can provide us with your SGQR ID. The SGQR can be found on the top right hand corner of your SGQR Label. You will receive a replacement SGQR Label, with both the payment logos of NETS and your existing merchant acquirer(s).
Your SGQR Label will be replaced to include the payment logos of both NETS and the merchant acquirer you sign up with.
Yes, you can. Transaction management is made simple with the NETSBiz App and Merchant Portal. We have tailored our solution to give you greater ease and convenience in running your business.
NETSBiz App provides real-time notifications when your customers make payments via SGQR labels. It also allows you to receive funds, view, track, and manage your transaction history directly from your mobile device. You can also manage users’ access to transaction notifications through the App.
Yes, it is free and is available for download on Google Play Store or Apple App Store.
Firstly, ensure that you have downloaded the NETSBiz App onto your mobile phone from the Google Play or Apple App Stores.
- Tap on the “Scan QR” icon on the screen and scan the QR label issued to you by NETS for your business. You will have to allow the NETSBiz App to use the camera function on your phone. Alternatively, you may upload the QR code from your phone’s gallery if you have a saved copy.
- Once you have scanned the SGQR label, the app will prompt you to enter your 8-digit mobile number. This is the mobile number which you have stated in your merchant application form with NETS.
- After you have entered your mobile number, a One-Time Passcode (OTP) will be sent to you.
- Enter the OTP within 2 minutes. If you exceed the 2 minutes timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
- You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
Once your employer/manager has authorised you to receive payment notifications, you will receive an SMS informing you of the access granted.
- Scan the SGQR label and allow NETSBiz App to use the camera function on your phone. Alternatively, you may upload the QR code from your phone’s gallery if you have a saved copy.
- Once you have scanned the SGQR label, the app will prompt you to enter your 8-digit mobile number.
- After you have entered your mobile number, a One-Time Passcode (OTP) will be sent to you.
- Enter the OTP within 2 minutes. If you exceed the 2 minutes timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
- You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
Yes. The login process for the NETSBiz app remains unchanged.
- You can log in by scanning your SGQR label.
- Enter your registered 8-digit phone number.
- Enter the OTP code set to your phone to complete the login.
If you are the business owner, please ensure that you are entering the 8-digit mobile number which you have indicated on your NETS Application Form.
If you are a store manager/employee, kindly ensure that you have been authorised to access the app.
If you have changed your mobile number but not your mobile phone, kindly contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) to update your mobile number.
If you are a store manager/worker, please inform the business owner to update your mobile number on his/her app.
Yes.
If you have been receiving numerous OTPs, it is possible that someone else is trying to log in to the app using your mobile number. Kindly contact our customer service centre at 6274 1212 or email info@nets.com.sg for further assistance.
Please download the latest Version of NETSBiz app with the updated logo:
Old
New
Android
| Auto Update | Actions Needed |
|---|---|
| Enabled | After successfully logging in on the new app, proceed to uninstall the older version |
| Disabled | Download the latest version from the Play store. After logging in, proceed to uninstall the older version. |
iOS
| Auto Update | Actions Needed |
|---|---|
| Enabled | No action needed. The app will be updated automatically. |
| Disabled | Go to App Store and update to the latest version of the NETSBiz app. |
Yes, the app supports both English and Chinese. You can switch languages in your device settings:
Go to “Settings” and Select “Language”. The NETSBiz App currently supports English and Chinese.
Please ensure that your device supports the Chinese language.
For Samsung devices, please ensure that the Text‑to‑Speech (TTS) preferred engine is set to “Speech Recognition and Synthesis from Google.” Alternatively, ensure that Chinese voice data is downloaded.
| Role | Access Scope | User Management Capabilities |
|---|---|---|
| Business Owner | Full access to payment notifications and transaction history across all outlets | Can add/modify Owners, Managers, and Workers |
| Owner | Full access to payment notifications and transaction history across all outlets | Can add/modify Managers and Workers |
| Manager | Access limited to assigned retail outlets | Can add/modify Worker profiles |
| Worker | Access limited to assigned terminals | Cannot add or modify any user profiles |
Please follow the steps below:
- Open the NETSBiz app and go to the Settings
- Select Manage Users
- Add/Remove a user with the appropriate role: Owner, Manager, or Worker
- Ask the staff member to log in and enable notifications in their settings
Please follow the steps below:
- Go to Settings > Manage Users
- Remove the existing user profile
- Tap Add to create a new profile with the updated phone number
Yes. However, you will have to download the NETSBiz App on your new mobile phone and log in by scanning the QR code of your business (if you are the owner) or the QR code at your workplace (if you are an employee).
No. You can only be logged into the NETSBiz App on one mobile device with your mobile number at any given time. If you log in to NETSBiz App on a second device, you will be automatically logged out on your first mobile device.
The NETSBiz App cannot be logged in on multiple devices with the same mobile number at any given time. When the same mobile number is logged in to another mobile device, there will be an auto log-out on the mobile device which was logged in earlier.
To log in again, simply scan the QR label and enter your 8-digit mobile phone. Once you are logged in, the other user will be logged out automatically.
If you are the business owner/ manager and you intend to grant payment notification access to a person, please communicate with the person to enter his/ her own mobile number to log in. Please also ensure that you have added that person’s mobile number on the NETSBiz App before asking the person to log in.
No, you will be logged in even after closing the app. You will only be logged out if you select “Log Out” in the “Settings” page.
The amount shown on the NETSBiz App is the amount you have received from the consumer. The consumer may have entered the wrong price. You can request the consumer to make another transaction by scanning the SGQR label and entering the difference in price.
Your transaction history is available on the main dashboard. It displays:
- Transaction count
- Date and time
- Amount received
Use the Filter tab to sort by date or the Search feature to find transactions by date, time, amount or reference IDs.
Transaction history is available for the past 6 months.
Please follow the steps below:
- Tap the Refresh button on the dashboard
- Check your internet and mobile data connection
- Verify with the customer that the payment was successful
- If the issue persists, please contact NETS support
You can check your customer’s mobile device for successful payment transaction.
No, the refund function is currently not available on the NETSBiz App.
As a Business Owner, you can add another Owner who will have the same access across all outlets. Alternatively, you may add a Manager to grant access to specific RIDs (outlets).
Yes, if you are added as a manager, you will be able to add other users within the ‘Worker’ role. However, you will not be able to add another manager.
The NETSBiz app does not currently support foreign mobile numbers.
For ease of tracking, you can rename your Terminal IDs:
- Go to “Settings” and select “Terminal ID(s)”.
- Click on the Terminal ID which you wish to name.
- Enter the new name for the Terminal ID.
Note: There is a limit of 15 characters, including spacing.
For Android only:
To mute voice notifications for Android, go to “Settings”, “Notification”, turn off under “Voice Alert”.
For both Android and iOS:
To stop payment notification messages from appearing on your phone for Android and iOS, go to your mobile setting and turn off notification for NETSBiz App.
Note: Please remember to turn it back on when you are back at work to receive payment notifications.
For Android only:
First, ensure that you have enabled voice alerts for your NETSBiz App. To check this, go to “Settings”, “Notification”, turn ON under “Voice Alert”.
If it was enabled and there is still no voice alert notification, check on the settings of your mobile device by accessing : Settings >> Accessibility >> Text-to-Speech >> Select Google Text-to-Speech Engine.
No. You are only able to view the payment notifications from the business which is tagged to the MID of the QR label you have last scanned. For instance, if you log in by scanning the QR of Business A, then you will receive payment notifications of Business A; to receive the payment notifications of Business B, log out from the App session of Business A and scan the QR label tagged to Business B.
The NETSBiz App supports Android version 5.0 and above, as well as, iOS version 10.0 and above.
When you fail 5 OTP verifications consecutively, the App will block you as a spam-preventive measure. Please be reminded to check that the OTP prefix matches the one on the NETSBiz App before submitting the OTP.
If you have keyed in 5 wrong OTPs consecutively, please contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) and we will assist to unblock your account.
A valid NEA license issued to your business is required to qualify for the application of SGQR Label. The location of your business should fall under one of the following categories:
- Hawker Centres
- Canteens
- Coffee Shops
If you are keen / interested to find out more, kindly reach out to our NETS team for assistance.
NETS Customer Service Hotline: 6274 1212
NETS E-mail: info@nets.com.sg
Yes, that is possible.
Did not find what you were looking for? You can still reach us at the following:
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
