Announcements

Scam Alert

Please beware of phishing mails and scam calls impersonating a NETS staff asking for your personal detail or any other sensitive information. Do not divulge confidential information over the phone, email or sms.

NETS Scheduled Maintenance 2021

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

Date Services Under Maintenance
21 February 2021 (Sunday)
3 - 6 am
  • eNETS Credit, AMEX, eNETS Debit and eNETS QR services
14 March 2021 (Sunday)
3 - 6 am
11 April 2021 (Sunday)
3 - 6 am
9 May 2021 (Sunday)
3 - 6 am
13 June 2021 (Sunday)
3 - 6 am
11 July 2021 (Sunday)
3 - 6 am
15 August 2021 (Sunday)
3 - 6 am
12 September 2021 (Sunday)
3 - 6 am
17 October 2021 (Sunday)
3 - 6 am
21 November 2021 (Sunday)
3 - 6 am
5 December 2021 (Sunday)
3 - 6 am

 

Customer Service Centre Opening Hours

17 June 2020 - To all our merchants and customers: In line with Phase 2 of Singapore's reopening, we are gradually resuming our operating hours. NETS' Customer Service Cetnre at Central Plaza Level 6 will be open at the following times: 

  • Mon to Fri - 8:30am to 5.30pm
  • Sat/Sun/PH - Closed 

Kindly reach us through our Customer Service hotline at 6274 1212 wherever possible. Customers may also email us at info@nets.com.sg.

If you are visiting us at Central Plaza, please strictly adhere to the safe distancing requirements during this time. 

We look forward to continuing to serve you. 

NETSPay Wallet No Longer Available From 1 December 2020

To all NETSPay users: Please be informed that with effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available. 

This means that you will no longer be able to access the NETSPay wallet as one of the default payment modes.

Please note that from 1 October 2020, you will not be able to perform wallet top-ups.

To pay via the NETSPay app at NETS acceptance points, simply select your NETS digital cards (the bank ATM cards that you have added to your NETSPay app) and: 

  • scan NETS QR codes,
  • tap your NFC-enabled phones (contactless payment), or
  • choose the NETSPay option on supported merchant apps

If you do not have any balance in your NETSPay wallet: 

No action will be required from you if you have never topped up the walet, received any transfer/Angbaos from your friends, or have fully spent all remaining amount.

If you have remaining funds in your NETSPay wallet:

We encourage you to utilise them before 1 December 2020. To do so, please make sure that you have selected the NETSPay wallet as the default payment mode. Simply go to:

NETSPay app main screen > Me > Set Default Card > Select NETS/UnionPay Wallet.

If you wish to transfer any balance from the wallet into your local bank account:

You may do so with a self-help feature that will be available only from 1 October 2020 to 30 November 2020. Simply go to:

NETSPay app Home Screen > select the "Discover" Tab > select NETSPay Withdrawal > fill up the details.

If you are unable to utilise all your remaining wallet balance before 30 November 2020, please call our Contact Centre for assistance to administer a manual refund. 

Our NETS Hotline/Contact Centre operates 24/7 (except on the first day of Chinese New Year). Please have the following information ready when you contact us: 

  1. Your email used for your NETSPay account,
  2. Your mobile number used for your NETSPay account,
  3. Your local bank and bank account number to credit the refund amount.

eNETS UMAPI PGP Gateway Key Upload Required by December 2020

As part of our continuous efforts to enhance service resilience, we will be carrying out an update process to the eNETS Production Pretty Good Privacy (PGP) certificates.

Please note that all eNETS UMAPI merchants are required to update the eNETS Production PGP Public Key by 23 December 2020.

Please be informed that eNETS UMAPI merchants, who fail to update the encryption program will experience:

  1. Payment disruption with effect from 23 December 2020
  2. Discontinuation of payment notification alerts from eNETS with effect from 23 December 2020.

The PGP public key will be available for download on NETS’ developer portal. If you are not a registered user, please sign up for a free account to access the portal.

To facilitate this update exercise, click here for FAQs for your reference.

If you have any queries, please contact your eNETS account manager or our Customer Service Hotline at Telephone: 6274 1212 (24 hours).

For technical assistance, please contact enetsts@nets.com.sg.

Scheduled Maintenance for NETS API Gateway on 14 March 2021

NETS is upgrading our API Gateway as part of a routine maintenance activity to serve you better. API calls to NETS API Gateway (api.nets.com.sg) will be migrated to the new API Gateway in two phases:

  • Phase 1 - 14 March 2021: eNETS 2.0 (SOAPI)
  • Phase 2 - 21 March 2021: QR API’s

Points to Note:

  • No change is required as your API calls will automatically be directed to the new API Gateway
  • Your existing API Key, Secret and endpoint URL will remain valid
  • You may experience some intermittent payment disruption between 3am and 7am on 14 March 2021 during the upgrade.
    • All QR Payments
      • Static / Dynamic / e-PAY SGQR
      • WeChat
      • UnionPay
      • PromptPay
      • BHIM QR
      • NETS Online QR
    • NETS Click Singtel Prepaid payment and registration

You are encouraged to:

  • Verify/ Monitor your connectivity to NETS Production API Gateway on 14 March 2021, 8am onwards to validate if any impact to your systems.
  • If you experience any unexpected issues in Production, please contact us at TechAPIGWRefreshSupport@nets.com.sg

NETSPay Kiosks - End of Service

Effective 31 May 2021, NETS’ bill payment service via NETSPay Kiosks will end. The NETSPay Kiosks and the top-up services that the kiosks provide will be unavailable from end June 2021. We apologise for any inconvenience caused.