Announcements
To all NETS Click merchants, please be advised that we have received an updated version of VKey SDK from v4.9 to v4.10.
As part of the update, new VKey asset and profile generation have been initiated. Do ensure that your signer certificates are valid for both Android and iOS in UAT and PROD environments.
If your signer certificates have expired, we kindly request your support in collecting the valid signer certificates and any updated package names (if applicable) and provide us with the information at your earliest convenience to ensure continued security and uninterrupted service.
Please follow these steps:
- Export valid certificates | View steps for IOS
- Export valid certificates | View steps for Android
To all NETS Click merchants, please be advised that we have received updated certificates, with a change in the Certificate Authority from Entrust CA to GlobalSign CA.
Do note that the mTLS certificates will expire on the following dates:
| Domain | Expiry Date | Environment |
|---|---|---|
| https://mtls.api.nets.com.sg | 6 December 2025 (Sunday) | Production |
| https://mtls.uat-api.nets.com.sg | 7 December 2025 (Sunday) | UAT |
The certificate renewal will be carried out according to the following schedule:
| Domain | Cutover Date | Environment |
|---|---|---|
| https://mtls.uat-api.nets.com.sg | 7 October 2025 (Tuesday) | UAT |
| https://mtls.api.nets.com.sg | 4 November 2025 (Tuesday) | Production |
We kindly request that you initiate the renewal process at your earliest convenience to ensure continued security and uninterrupted service service before the above-mentioned expiry dates.
Please follow these steps:
- Verify certificate installation | View steps
- Download NETS Click new CA certificates
| Date | Services Under Maintenance |
|---|---|
| 4 October 2025 (Saturday) Full day and 5 October 2025 (Sunday) 12 – 3 am | Access to the NETS App and vCashCard portal may be intermittently unavailable. Please note that non-login top-ups will still be available during this time. |
| 4 October 2025 (Saturday) Full day | The following services on NETS App and vCashCard portal will be temporarily unavailable: – New user registration – Profile updates – Password resets |
We apologise for any inconvenience caused and thank you for your understanding.
Top-up services on the NETS App and vCashCard online portal log-in will be intermittently unavailable on 16 September 2025 (Tuesday) from 12am to 7am.
You may top up using these other channels:
NETS Motoring Card / NETS FlashPay | NETS Services – NETS Customer Service Centre – NETS Top-up Machines – Auto Top-up Transit Ticketing Offices – Top-up Kiosks – Assisted Service Kiosks – SimplyGo Kiosks Local bank ATMs – DBS / POSB – OCBC – UOB Convenience Stores & Petrol Stations* – 7-Eleven stores – Buzz Pods – Cheers – FairPrice Xpress – Shell Petrol Stations |
| NETS Prepaid Card | – 7-Eleven stores* |
*A service fee may be chargeable.
In compliance with Payment Services Act 2019 and the Payment Services Regulations 2019, NETS safeguards relevant monies which are received from or on account of customers in the following manner:
- in respect of all relevant monies for the NETS EFTPOS inbound cross border money transfer and NETS QR services, by way of a guarantee given by DBS Bank Ltd.; and
- in respect of all relevant monies for the NETS CashCard, NETS vCashCard, NETS FlashPay Card and NETS Prepaid Card products, by way of undertaking given by DBS Bank Ltd., United Overseas Bank Limited, and Oversea-Chinese Banking Corporation Limited.
Please be aware that there has been a rise in phishing website scams in Singapore.
Scammers are increasingly using phishing websites to steal login credentials and One-Time Passwords (OTPs) to gain unauthorised access to your accounts.
Stay alert and take the following precautions by:
- always checking your browser’s URL points to www.nets.com.sg.
- downloading NETS App only from Google Play Store or Apple AppStore.
Remember that NETS will never ask for your User ID and password via phone calls or on any websites.
If you suspect any unauthorised activity, you can now instantly deactivate your NETS App account via the new Kill Switch or contact NETS Customer Service Hotline at 6274 1212.
Thank you for staying vigilant — your security is our priority.
With effect from 23 August 2025, POSB/DBS, OCBC and UOB cardholders can enjoy mobile top-ups to NETS FlashPay, NETS Motoring Card, NETS Prepaid Card and vCashCard on the NETS App at no convenience fee.
Starting 16 July 2025, the NETS Contactless transaction limit will be increased to S$200. You will no longer need to enter a PIN for transactions up to this amount.
To all eNETS merchants, please be advised that we have received updated certificates, with a change in the Certificate Authority from Entrust CA to GlobalSign CA.
Below are the details of the existing certificates currently in use:
- www.enets.sg – Entrust certificate expires on Monday, 30 June 2025 at 06:21:28 UTC
- www2.enets.sg – Entrust certificate expires on Saturday, 9 August 2025 at 08:07:10 UTC
- admin.enets.sg – Entrust certificate expires on Saturday, 4 October 2025 at 10:20:26 UTC
We kindly request that you initiate the renewal process at your earliest convenience to ensure continued security and uninterrupted service service before the above-mentioned expiry dates.
Please follow these steps:
- Verify certificate installation | View steps
- Download eNETS new CA certificates
Some SGQR and NETS QR transactions may be experiencing intermittent connectivity issues.
Consumers may wish to use their NETS bank card in the meantime.
We are working to restore the service as soon as possible and apologise for the inconvenience caused.
Please note that SGQR and NETS QR services have been restored. Thank you for your patience and understanding.
At NETS, safeguarding your transactions and personal information is our highest priority. In line with the latest anti-scam guidelines from the Monetary Authority of Singapore (MAS), we have introduced a series of important security enhancements to the NETS App.
These updates are designed to provide you with a safer and more secure experience when using the NETS App.
- Restrictions on clickable links in emails and SMSes: To protect you from phishing scams, NETS will no longer include clickable links in our emails and SMS messages. Instead, we’ll send One-Time Passwords (OTPs) to your registered email address for verification purposes.
- 12-hour cooling off period for new device logins: A 12-hour cooling off period will be introduced when you log in to your NETS App account from a new device. During this time, high-risk actions such as updating contact details and performing scan-to-pay transactions will be temporarily disabled to prevent unauthorised access.
- Additional OTP confirmation for security-sensitive updates: For added security, an OTP will be sent to your existing registered contact details to confirm changes to key account details, such as your contact number or email address.
- Limitation on top-up sources & new device verification: Each NETS App account will be limited to a maximum of two top-up sources. Additionally, logging in from a new device will require OTP verification via your registered email.
- Detection and blocking of suspicious scan-to-pay transactions: We will be implementing the use of geo-location information to detect and block suspicious scan-to-pay transactions. To ensure the continued availability of the scan-to-pay feature, please enable geo-location sharing when prompted.
- Self-service Kill-Switch: If you suspect any unauthorised activity on your account, you can now instantly deactivate your NETS App account using the new self-service Kill Switch. To reactivate your account, please contact our Customer Service Officers for assistance.
These enhancements are part of our ongoing commitment to your security. We appreciate your support and cooperation as we continue to strengthen the protection of your digital transactions.
NETS FlashPay / NETS Motoring Card top-up through the NETS App will not be available on 29 July 2025, Tuesday from 12am to 4am. We regret any inconvenience caused.
Enjoy zero top-up fees on the NETS App with your DBS / POSB, OCBC and UOB ATM, debit and credit card (Visa / Mastercard).
As part of our ongoing efforts to enhance our services and reduce our environmental impact, we are making a significant change to our billing process.
Starting from 1 September 2024, we will be transitioning to digital invoices exclusively and will no longer be issuing hard copy invoices. This change aims to streamline our operations and support sustainable practices by reducing paper usage.
Here are some key benefits of this transition:
- Convenience: Access your invoices anytime, anywhere, from your email or our online NETS Merchant Portal.
- Speed: Receive your invoices faster than traditional mail delivery.
- Sustainability: Help us reduce our carbon footprint and support eco-friendly initiatives.
To ensure a smooth transition, please make sure your contact details are up to date in our system. You can verify or update your email address by logging into your account at NETS Merchant Portal.
If you have any questions or need assistance with this change, our customer support team is here to help. Please contact us at info@nets.com.sg or call 6274 1212.
We appreciate your understanding and cooperation in this transition to a more efficient and sustainable billing process.
We carry out regular maintenance on our systems so that you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.
We apologise for the inconvenience caused and thank you for your patience.
| Date | Services Under Maintenance |
|---|---|
| 5 October 2025 (Sunday) 3 – 6 am | eNETS Credit, AMEX, eNETS Debit, All QR services, Unified POS Credit Card, Direct Acquiring VISA & MasterCard and Diners transactions Top-up using credit/debit cards via NETS App for NETS FlashPay, Motoring, Autopass cards and NETS Prepaid Cards |
| 19 October 2025 (Sunday) 3 – 6 am | eNETS Credit, AMEX, eNETS Debit, eNETS QR transactions Top-up using credit/debit cards via NETS App for NETS FlashPay, Motoring, Autopass cards and NETS Prepaid Cards |
| 16 November 2025 (Sunday) 3 – 6 am | eNETS Credit, AMEX, eNETS Debit, All QR services, Unified POS Credit Card, Direct Acquiring VISA & MasterCard and Diners transactions Top-up using credit/debit cards via NETS App for NETS FlashPay, Motoring, Autopass cards and NETS Prepaid Cards |
| 7 December 2025 (Sunday) 3 – 6 am | eNETS Credit, AMEX, eNETS Debit, All QR services, Unified POS Credit Card, Direct Acquiring VISA & MasterCard and Diners transactions Top-up using credit/debit cards via NETS App for NETS FlashPay, Motoring, Autopass cards and NETS Prepaid Cards |
With effect from 29 July 2023, our NETS Customer Service Hotline will be operational from 9am to 9pm daily.
For queries outside these hours, you may email info@nets.com.sg and we will attend to you as soon as possible. Alternatively, for technical assistance concerning your retail outlet or car park terminal, please submit a technical support request via https://technicalsupport.nets.com.sg/request.
We value your support and we will continue to enhance our platforms to serve you better.
Effective 15 October 2022, all NETS Motoring Cards sold at distributors can be used at Woodlands and Tuas immigration checkpoints in addition to all other intended purposes including at ERP and carparks in Singapore.
Motorists who have previously bought cards and are planning to drive to Malaysia with cards containing Common Account Number (CAN) numbers 1111 7002 6177 760X to 1111 7002 6208 059X, 1111 7900 0588 830X to 1111 7900 0780 729X and 1111 7401 4605 800X to 1111 7401 4827 999X can visit NETS Customer Service Centre at 351 Braddell Road, #01-03 S579713 during operating hours to replace cards. Alternatively, email NETS Customer Service at info@nets.com.sg with subject header “Replacement Card Request” to arrange for a free replacement card.
We sincerely apologise for any inconvenience caused.
Our customer service department has moved to 351 Braddell Road #01-03 and we are ready to welcome you from our new office.
If you are planning to pay us a visit, here are 3 easy ways to reach us:
- Via MRT – Take a 10 min walk via Braddell MRT Exit A
- Via Bus – Take bus 156 from Bishan MRT or bus 157 and bus 153 from Toa Payoh Interchange. Alight at the bus stop Aft Bishan Road for a 3-minute walk to NETS
- Via Car – Make sure to take Braddell Road as it is the only way to enter the office building
We look forward to welcoming you.
In line with LTA’s move to focus on SimplyGo, NETS FlashPay card is no longer available for sale at TransitLink Ticket Offices in bus interchanges and MRT stations. Commuters can continue to purchase NETS FlashPay card at all Passenger Service Centres at rail lines (except TEL) and across all convenient stores in Singapore. These include 7-Eleven, Cheers, FairPrice Express, Buzz Pods and Hao Mart. Top-up, ATU activation and refund services continue to be available for NETS FlashPay at TransitLink Ticket Offices.
Commuters can purchase the new NETS Prepaid Card, which can be used for bus, MRT and LRT rides and across over 130,000 acceptance points in Singapore from TransitLink Ticket Offices in bus interchanges and MRT stations as well as NETS customer service centre.
To better protect NETS merchants from digital threats and cyber-attacks, we have enhanced our eNETS Admin Portal and MerchantConnect with more options for Two-Factor Authentication (2FA) login.
From Sunday, 13 March 2022, users may use one of the following 2FA login options:
- SMS One-Time Passcode (OTP)
- Email OTP
- Using Google Authenticator OTP
For more information, please refer to User Guide or contact NETS Customer Service (Hotline: 6274 1212 | Email: info@nets.com.sg)
Please beware of phishing mails and scam calls impersonating a NETS staff asking for your personal detail or any other sensitive information. Do not divulge confidential information over the phone, email or sms.
To all NETSPay users: Please be informed that with effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available.
This means that you will no longer be able to access the NETSPay wallet as one of the default payment modes.
Please note that from 1 October 2020, you will not be able to perform wallet top-ups.
To pay via the NETSPay app at NETS acceptance points, simply select your NETS digital cards (the bank ATM cards that you have added to your NETSPay app) and:
- scan NETS QR codes,
- tap your NFC-enabled phones (contactless payment), or
- choose the NETSPay option on supported merchant apps
If you do not have any balance in your NETSPay wallet:
No action will be required from you if you have never topped up the wallet, received any transfer/Angbaos from your friends, or have fully spent all remaining amount.
If you have remaining funds in your NETSPay wallet:
We encourage you to utilise them before 1 December 2020. To do so, please make sure that you have selected the NETSPay wallet as the default payment mode. Simply go to:
NETSPay app main screen > Me > Set Default Card > Select NETS/UnionPay Wallet.
If you wish to transfer any balance from the wallet into your local bank account:
You may do so with a self-help feature that will be available only from 1 October 2020 to 30 November 2020. Simply go to:
NETSPay app Home Screen > select the “Discover” Tab > select NETSPay Withdrawal > fill up the details.
If you are unable to utilise all your remaining wallet balance before 30 November 2020, please call our Contact Centre for assistance to administer a manual refund.
Our NETS Hotline/Contact Centre operates 24/7 (except on the first day of Chinese New Year). Please have the following information ready when you contact us:
- Your email used for your NETSPay account,
- Your mobile number used for your NETSPay account,
- Your local bank and bank account number to credit the refund amount.
Effective 31 May 2021, NETS’ bill payment service via NETSPay Kiosks will end. The NETSPay Kiosks and the top-up services that the kiosks provide will be unavailable from end June 2021. We apologise for any inconvenience caused.
Important Service Message for eNETS Debit Payment Merchants
Cessation of Citibank on eNETS Debit Payment on 11 July 2021
From 11 July 2021, your customers will no longer have the option to pay using Citibank via eNETS Direct Debit.
This is due to a decision made by Citibank Singapore Limited.
How does this impact your eNETS Direct Debit Offering to consumers?
Customers can continue to make payments online via eNETS Direct Debit using the following bank partners’ platforms:-
- DBS Bank Limited (DBS) / POSB Bank (POSB)
- United Overseas Bank (UOB)
- Overseas-Chinese Banking Corporation, Ltd. (OCBC)
- Standard Chartered Singapore (SCB)
Prior to 11 July 2021, you may wish to keep your customers informed of this development on your website and collaterals. For a seamless, end-to-end customer experience, please communicate this information to your customer support team(s) as well.
- For all production-related queries including UMAPI production payment queries, kindly contact info@nets.com.sg.
- For support on SOAPI / technical integration related queries, email us at enetsts@nets.com.sg.
- If you have any other queries in relation to Citibank and eNETS debit service, please contact your eNETS account manager or our Customer Service Hotline at info@nets.com.sg
- FAQs
Thank you for your continued support!
