Announcements

Email Phishing

Be aware of phishing emails asking for your personal details or other sensitive information. Such phishing emails contain links to phishing websites which are designed to steal customers’ credit card information in order to conduct fraudulent transactions. NETS will never ask for your personal information or any sensitive data via email.

eNETS Scheduled Maintenance 2019

We carry out regular maintenance on our systems so you can enjoy a seamless payment experience. During the following periods of scheduled maintenance, some of our services will not be available.

We apologise for the inconvenience caused and thank you for your patience.

eNETS

Date Services Under Maintenance
17 November (Sunday)
3 - 7 am
eNETS Credit, AMEX, eNETS Debit and eNETS QR
24 November (Sunday)
3 - 7 am
8 December (Sunday)
3 - 6 am

 

Advisory to NETSPay and vCashCard customers

Due to a fingerprint recognition issue found in Samsung Galaxy S10/10+ and Note 10/10+ devices, NETSPay and vCashCard customers using these devices are advised to temporarily turn off fingerprint authentication until the issue is resolved.

NETS FlashPay Portal Maintenance

Please be informed that the NETS FlashPay portal is undergoing system maintenance until further notice. During this time, please visit authorised reseller Re Creations at http://onlinestore.smartcard.com.sg/contact-us/ should you wish to purchase customised FlashPay Cards.

Scheduled Maintenance on 13 November 2019

Please be informed of a scheduled maintenance on 13 November 2019 from 2am to 4.30am. During this period, you may face intermittent disruptions with the following services.

  • UnionPay International card transactions
  • UnionPay International card ATM transactions