Announcements

Email Phishing

Be aware of phishing emails asking for your personal details or other sensitive information. Such phishing emails contain links to phishing websites which are designed to steal customers’ credit card information in order to conduct fraudulent transactions. NETS will never ask for your personal information or any sensitive data via email.

Customer Service Centre Opening Hours

17 June 2020 - To all our merchants and customers: In line with Phase 2 of Singapore's reopening, we are gradually resuming our operating hours. NETS' Customer Service Cetnre at Central Plaza Level 6 will be open at the following times: 

  • Mon to Fri - 8:30am to 5.30pm
  • Sat/Sun/PH - Closed 

Kindly reach us through our Customer Service hotline at 6274 1212 wherever possible. Customers may also email us at info@nets.com.sg.

If you are visiting us at Central Plaza, please strictly adhere to the safe distancing requirements during this time. 

We look forward to continuing to serve you. 

NETS TakeOnMe A-Ha Live in Singapore Lucky Draw Updates

In response to Warner Music Singapore's cancellation announcement, we regret to inform you that the prizes for NETS TakeOnMe A-Ha Live in Singapore Lucky Draw (9 January 2020 - 8 February 2020) will be replaced with S$305 worth of Nando’s Dining Vouchers. Winners will be notified by NETS or the participating banks via call / SMS / email / direct mailer.

Please visit www.nets.com.sg/aha for any updates. 

We apologise for any inconvenience caused and seek your understanding. Due to developments of the COVID-19 outbreak, Singapore Turf Club, Warner Music Singapore and Mode Productions have cancelled the A-HA HUNTING HIGH AND LOW LIVE IN SINGAPORE concert to ensure the safety and health of fans, artists, audience and staff during this period. 

NETSPay Wallet No Longer Available From 1 December 2020

To all NETSPay users: Please be informed that with effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available. 

This means that you will no longer be able to access the NETSPay wallet as one of the default payment modes.

Please note that from 1 October 2020, you will not be able to perform wallet top-ups.

To pay via the NETSPay app at NETS acceptance points, simply select your NETS digital cards (the bank ATM cards that you have added to your NETSPay app) and: 

  • scan NETS QR codes,
  • tap your NFC-enabled phones (contactless payment), or
  • choose the NETSPay option on supported merchant apps

If you do not have any balance in your NETSPay wallet: 

No action will be required from you if you have never topped up the walet, received any transfer/Angbaos from your friends, or have fully spent all remaining amount.

If you have remaining funds in your NETSPay wallet:

We encourage you to utilise them before 1 December 2020. To do so, please make sure that you have selected the NETSPay wallet as the default payment mode. Simply go to:

NETSPay app main screen > Me > Set Default Card > Select NETS/UnionPay Wallet.

If you wish to transfer any balance from the wallet into your local bank account:

You may do so with a self-help feature that will be available only from 1 October 2020 to 30 November 2020. Simply go to:

NETSPay app Home Screen > select the "Discover" Tab > select NETSPay Withdrawal > fill up the details.

If you are unable to utilise all your remaining wallet balance before 30 November 2020, please call our Contact Centre for assistance to administer a manual refund. 

Our NETS Hotline/Contact Centre operates 24/7 (except on the first day of Chinese New Year). Please have the following information ready when you contact us: 

  1. Your email used for your NETSPay account,
  2. Your mobile number used for your NETSPay account,
  3. Your local bank and bank account number to credit the refund amount.

eNETS UMAPI PGP Gateway Key Upload Required by December 2020

As part of our continuous efforts to enhance service resilience, we will be carrying out an update process to the eNETS Production Pretty Good Privacy (PGP) certificates.

Please note that all eNETS UMAPI merchants are required to update the eNETS Production PGP Public Key by 23 December 2020.

Please be informed that eNETS UMAPI merchants, who fail to update the encryption program will experience:

  1. Payment disruption with effect from 23 December 2020
  2. Discontinuation of payment notification alerts from eNETS with effect from 23 December 2020.

The PGP public key will be available for download on NETS’ developer portal. If you are not a registered user, please sign up for a free account to access the portal.

To facilitate this update exercise, click here for FAQs for your reference.

If you have any queries, please contact your eNETS account manager or our Customer Service Hotline at Telephone: 6274 1212 (24 hours).

For technical assistance, please contact enetsts@nets.com.sg.