vCashCard
Breeze through ERP gantries with vCashCard
Complement your NETS Motoring Card with vCashCard, and never worry about your card not being properly inserted or having insufficient value again. As a virtual cardless payment service for ERP gantries, vCashCard automatically pays for the ERP charges, and tops up when there is not enough stored value. vCashCard will soon be introduced at car parks, making driving truly a breeze.
Benefits
Why vCashCard?
Free registration and subscription
Get your vCashCard for free, with no monthly charges.
Free top-up
Enjoy waiver of top-up fees (S$0.50 for every S$50 top-up) when you link your vCashCard to DBS/POSB or UOB cards. Other locally issued cards are also accepted. Top-up fees apply.
Vehicle Roadside Assistance Service
Enjoy a 1-year complimentary vehicle roadside assistance service in Malaysia with HL Assurance. View list of FAQs.
Free registration and subscription
Get your vCashCard for free, with no monthly charges.
Free top-up
Enjoy waiver of top-up fees (S$0.50 for every S$50 top-up) when you link your vCashCard to DBS/POSB or UOB cards. Other locally issued cards are also accepted. Top-up fees apply.
Vehicle Roadside Assistance Service
Enjoy a 1-year complimentary vehicle roadside assistance service in Malaysia with HL Assurance. View list of FAQs.
Apply
Where can I apply for vCashCard?
Download vCashCard App now!
Frequently Asked Questions
vCashCard (Personal) is a service that enables customers to pay ERP charges using their credit/debit cards.
The service is jointly provided by LTA and NETS and the use of the vCashCard is subject to the Terms and Conditions Governing the Use of CashCard.
Register for vCashCard online via the NETS website at https://vCashCard.nets.com.sg. Complete the online application form with your personal, vehicle and credit/debit card details.
NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Upon successful registration, the first top-up amount will be charged to your card.
Prior to the effective start date, please continue to use your CashCard or FlashPay (applicable for second generation IU) for ERP needs.
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All Questions
vCashCard (Personal) is a service that enables customers to pay ERP charges using their credit/debit cards.
The service is jointly provided by LTA and NETS and the use of the vCashCard is subject to the Terms and Conditions Governing the Use of CashCard.
Register for vCashCard online via the NETS website at https://vCashCard.nets.com.sg. Complete the online application form with your personal, vehicle and credit/debit card details.
NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Upon successful registration, the first top-up amount will be charged to your card.
Prior to the effective start date, please continue to use your CashCard or FlashPay (applicable for second generation IU) for ERP needs.
There is no monthly subscription fee for vCashCard.
There is no transaction fee for each vCashCard transaction. However, a $0.50 (GST inclusive) top-up fee is charged for each vCashCard top-up.
For DBS/POSB and UOB credit/debit cards, the fee of $0.50 per top-up will be waived till further notice.
You can register up to 3 vehicles (i.e., 3 vCashCard) per NRIC/FIN. The 3 vehicles can be registered using the same or different credit/debit card. However, every vehicle must be tied to 1 vCashCard.
Please allow up to 3 working days for this service to be effective. NETS will send you an SMS/email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.
Prior to the effective start date, please continue to have your CashCard or FlashPay (applicable for second generation IU) inserted into your IU for ERP transactions until you receive the SMS and email informing you of your successful registration and the effective start date for your vCashCard service.
Currently vCashCard only accepts all locally issued Mastercard, Visa and Amex cards. If your locally issued card is not accepted at our payment page, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.
vCashCard top-up transactions will be reflected in your credit card/bank account (debit card) statement as “NETS vCashCard Top-Up”.
The $1 fee is a pre-authorisation amount deducted from your credit/debit card to verify that the credit/debit card is valid. This amount will be released back to your account in accordance to your bank’s holding period.
Yes, you can.
For credit/debit card, the current available option is $50.
Do note that the threshold for each top-up is $10.
The threshold amount refers to the amount that will trigger the next top-up.
Presently, a top-up fee of $0.50 (GST included) is charged for each NETS vCashCard top-up of $50. This fee is required to cover the cost of transaction imposed by the banks and the card schemes.
In the case of DBS/POSB and UOB credit cards where the cost of the credit/debit card transaction is waived by the bank, NETS has likewise waived the top-up fee to benefit the consumers.
For new applicants, the first top-up amount will be charged to your credit/debit card upon successful registration.
For existing users (after the first top-up), the NETS vCashCard will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard service whenever the amount on your NETS vCashCard falls below $10. This top-up amount will appear in your account statement.
Every time your account falls below $10, the vCashCard will automatically be topped up via your credit card/bank account (debit card) registered for the vCashCard service. This top up-amount will appear in your card/ bank account statement.
However, when the balance in your vCashCard falls below $10 and we are unable to deduct the top-up amount from your registered credit card/bank account, we will send you SMS/email notification to top up your account with sufficient funds by 12 noon on the same day. If your vCashCard has not been topped up, we will proceed to terminate the vCashCard and your vCashCard service will be terminated when the remaining balance is zero or negative.
Please visit NETS Customer Service Centre to make a manual payment.
To better protect your personal data information, your NRIC will no longer be in use as part of your login credentials for your vCashCard account.
Registration from 27 March 2019 onwards: New Customers who register from 27 March 2019 are required to fill in their own Login ID. The Login ID can be 6-20 characters comprising alphanumeric characters (no special characters allowed E.g.<space>,-!?/$%).
Registration before 27 March 2019: Existing Customers who have registered before 27 March 2019 will no longer be required to log in with the NRIC. A system generated Login ID will be provided for their first login from 27 March 2019. Thereafter, Customers will be prompted to create a new personalised Login ID. The Login ID can be 6-20 characters comprising alphanumeric characters (no special characters allowed E.g.<space>,-!?/$%).
If you have forgotten your password, please click on “Forgot password” at the vCashCard login page on the NETS website https://vCashCard.nets.com.sg.
If you have already logged in successfully, select “Edit Profile” to update your password.
ERP charges are the same regardless of the payment mode used.
The ERP charges incurred will be deducted directly from the NETS vCashCard.
If there is less than $10 on your NETS vCashCard, the NETS vCashCard will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard service. This top-up amount will appear in your card statement.
No, so long as you are within the $10 threshold set for your vCashCard.
To avoid disruption to vCashCard, it is important that your credit card is not blocked/ expired or that your bank account (debit card) has sufficient balance.
ERP charges will be displayed only in your NETS vCashCard account under “Transaction View”. The charges will not be reflected in your credit card/bank account (debit card) statement. Only the NETS vCashCard top-up amount will be reflected in your credit card/bank account (debit card) statement.
If your CashCard/FlashPay is in the IU when passing through a gantry, the ERP charges will be deducted from the CashCard/FlashPay. If the CashCard/FlashPay has insufficient value for an ERP charge, the full ERP amount will then be deducted from the vCashCard that you have registered.
For first generation IU users, upon successful registration of the vCashCard and without a CashCard inserted in the IU, it is normal for the IU to make a long beep when passing through the ERP gantry. Do not panic! The ERP charge will be deducted from your NETS vCashCard. Within 24 hours, you will be able to verify the successful charge in your NETS vCashCard transaction history via NETS website at https://vCashCard.nets.com.sg.
Note: For subscribers with the second generation IU installed, there will be two short beeps and the green LED will light up.
This service is currently available for OCBC Bank at Chulia St Carpark. We are working with car parks to allow the payment of car park charges using the vCashCard in the future.
You can log on to the NETS website https://vcashcard.nets.com.sg with your vCashCard User ID and password to check your transactions. The transactions will be updated when LTA sends the transaction files to NETS.
You can view your ERP transaction history for up to 6 months.
Transactions are updated when LTA sends the transaction files to NETS. This is typically within 24 hours of the ERP transaction.
You can terminate the vCashCard service for your vehicle by logging in to your vCashCard account on the NETS website https://vCashCard.nets.com.sg and opting for termination under “Vehicle Details”.
At the point of submission, your account balance cannot be zero or negative.
You can opt to refund the remaining balance into the bank account (debit card)/credit card that you have designated for the top-up of your vCashCard or you can opt for a refund to an alternative bank account of your choice within 7 working days.
There is no expiry date for the vCashCard. However, if your account is dormant for more than 3 years, your account will be closed. From the 4th year, you can get a full refund of the remaining stored value. From the 5th year onwards, a monthly service fee of $1 will be deducted from your vCashCard until the stored value is fully depleted. On the 6th year, the remaining balance will be forfeited.
Yes, you may perform a refund as long as you are the registered user of the vCashCard account even if you are not the car owner.
When your vCashCard balance falls below $10, we will send you an SMS and email notification to top-up your account with sufficient funds by 12 noon on the same day. If your vCashCard balance is below zero and if the top-up attempt fails (due to insufficient funds/terminated bank account or blocked/expired cards), we will proceed to terminate your vehicle detail(s) from your vCashCard account.
Please terminate your vCashCard in advance at the NETS website https://vCashCard.nets.com.sg, and allow 3 working days for termination to be effective. Please ensure that your vCashCard balance is not zero or negative at the point of termination.
Please login to your vCashCard account at NETS website https://vCashCard.nets.com.sg to terminate the service and allow up to 3 working days for the termination to be effective. Please insert your CashCard with sufficient amount in your IU to pay for all applicable ERP charges upon the effective end date for the vCashCard.
Please log in to your vCashCard account at NETS website https://vCashCard.nets.com.sg to change your top-up account to a new and valid credit/debit card. If you are unable to replace the top-up account with a new credit/debit card, you are advised to insert a CashCard/FlashPay into your IU until you are able to furnish your new credit/debit card details.
Please note that until your NETS vCashCard service is terminated, you will have to continue paying for all charges incurred.
Please visit the NETS website https://vCashCard.nets.com.sg to update your vCashCard with your replacement credit/debit card details.
If you wish to change your Top Up Account, you can switch your credit/debit card by logging in to your vCashCard account at NETS website https://vCashCard.nets.com.sg.
Simply change your Top Up Account by selecting the “Update Vehicle” option from the menu and click on the “Change Top Up Account” button. Thereafter, select an existing credit/debit card options available from the dropdown list on this page and click the “Submit” button. The update will be immediate and your vCashCard will be automatically linked to the new credit/debit card for your vCashCard top-ups.
Note: Change of Top Up Account is only possible if there is more than 1 credit/debit card registered to vehicles under your vCashCard account.
If you wish to add a new credit/debit card as your top-up account, select the “Top-up” option from the menu and click on the “Add Account” button. Enter your new credit/debit card information and proceed for verification. After successfully adding your new credit/debit card, proceed to update the top-up account for your vehicle(s) by following the steps in the “How do I terminate the vCashCard?” FAQ.
You will receive an SMS and email notification from NETS to update your vehicle information to avoid disruption to your vCashCard service. Log on to the NETS website https://vCashCard.nets.com.sg to update the vehicle particulars.
You may terminate your old vehicle details and add the new vehicle details into your existing vCashCard account.
For enquiries on vCashCard, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.
For support issues, please have the following information on hand: vehicle number, name and mobile number.
For any credit/debit card enquiries, please contact your issuing bank.
The supported browsers for vCashCard are Google Chrome and Internet Explorer 9 or above.
Please check with your issuing bank.
Did not find what you were looking for? You can still reach us at the following:
Reception
8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holidays
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
