vCashCard

Breeze through ERP gantries with vCashCard

Complement your NETS Motoring Card with vCashCard, and never worry about your card not being properly inserted or having insufficient value again. As a virtual cardless payment service for ERP gantries, vCashCard automatically pays for the ERP charges, and tops up when there is not enough stored value. vCashCard will soon be introduced at car parks, making driving truly a breeze.

WHAT’S NEW

NETS App features to enhance your vCashCard experience

Seamless & secure login

Use biometrics and Two-Factor Authentication (2FA) for a safer and more efficient login experience after logging in manually for the first time.

Single eWallet

Manage multiple vehicles from a single eWallet.

Instant top-ups

Link your NETS App account to your NETS Bank Card, Visa, MasterCard or Amex card to top up your vCashCard in a click.

Seamless & secure login

Use biometrics and Two-Factor Authentication (2FA) for a safer and more efficient login experience after logging in manually for the first time.

Single eWallet

Manage multiple vehicles from a single eWallet.

Instant top-ups

Link your NETS App account to your NETS Bank Card, Visa, MasterCard or Amex card to top up your vCashCard in a click.

Benefits

Why vCashCard?

Free registration and subscription

Get your vCashCard for free, with no monthly charges.

Free top-up

Enjoy waiver of top-up fees (S$0.50 for every S$50 top-up) when you link your vCashCard to DBS/POSB or UOB cards. Other locally issued cards are also accepted. Top-up fees apply.

Vehicle Roadside Assistance Service

Enjoy a 1-year complimentary vehicle roadside assistance service in Malaysia with HL Assurance. View list of FAQs.

Instant top-ups

Link your NETS App account to your NETS Bank Card, Visa, MasterCard or Amex card to top up your vCashCard in a click.

Free registration and subscription

Get your vCashCard for free, with no monthly charges.

Free top-up

Enjoy waiver of top-up fees (S$0.50 for every S$50 top-up) when you link your vCashCard to DBS/POSB or UOB cards. Other locally issued cards are also accepted. Top-up fees apply.

HOW TO USE

Make the most of your vCashCard with NETS App

Step-by-step guide for new users to set-up vCashCard on NETS App:

On your NETS App, go to “NETS vCashCard”

Select “Next”

Fill in form through Singpass or manual input

Once completed, request will be submitted to LTA for verification

Note: A notification email will be sent to you once LTA has verified and approved the registration.

Step-by-step guide for existing users to link vCashCard on NETS App:

On your NETS App, go to “NETS vCashCard”

Select “I have an existing NETS vCashCard account”

Enter your existing NETS vCashCard details

Your NETS vCashCard is now linked to the NETS App!

Note: Be sure to check that your balance and vehicle details are correct. Applicable to both iOS and Android versions.

Apply

Where can I apply for vCashCard?

vCashCard Website

Apply Now

NETS App

Download

vCashCard Website

Apply Now

Notice for non-Singapore residents

Network for Electronic Transfers (Singapore) Pte Ltd (“NETS”) is licensed by the Monetary Authority of Singapore to provide e-money issuance services. Please note that this does not mean you will be able to recover all the money you paid to NETS if NETS’ business fails.

Download NETS App now!

Frequently Asked Questions

vCashCard (Personal) is a service that enables customers to pay ERP charges using their credit/debit cards.

The service is jointly provided by LTA and NETS and the use of the vCashCard is subject to the Terms and Conditions Governing the Use of CashCard.

Register for vCashCard online via the NETS website at https://vCashCard.nets.com.sg. Complete the online application form with your personal, vehicle and credit/debit card details.

NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.

Upon successful registration, the first top-up amount will be charged to your card.

Prior to the effective start date, please continue to use your CashCard or FlashPay (applicable for second generation IU) for ERP needs.

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All Questions

vCashCard is a service that enables customers to pay ERP charges using their credit/debit cards for their personal registered vehicles(s).

The service is jointly provided by LTA and NETS and the use of the vCashCard service is subject to the Terms and Conditions Governing the Use of CashCard.

Register for a vCashCard account online via the NETS App or NETS website at https://vCashCard.nets.com.sg. Complete the online application process with your personal, vehicle and credit/debit card details.

NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard.

Upon successful registration, the first top-up amount of $50 will be charged to your card.

Prior to the effective start date, please continue to use your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP needs.

There is no monthly subscription fee for vCashCard.

There is no transaction fee for each vCashCard transaction. However, a $0.50 (GST inclusive) top-up fee will be charged for each vCashCard top-up using credit/debit cards except for DBS/POSB and UOB credit/debit cards.

You can register up to 3 vehicles per vCashCard account.

Please allow up to 3 working days for this service to be effective. NETS will send you an SMS and email notification within 3 working days to advise on the application status and the effective start date of your vCashCard service.

Prior to the effective start date, please continue to have your NETS CashCard or NETS FlashPay / Motoring Card (applicable for second generation IU) for ERP transactions until you receive the SMS and email informing you of your successful registration and the effective start date for your vCashCard service.

Currently vCashCard only accepts all locally issued Mastercard, Visa and Amex cards. If your locally issued card is not accepted at our payment page, you can contact our customer service hotline at 6274 1212 or email to info@nets.com.sg.

The $1 fee is a pre-authorisation amount deducted from your credit/debit card to verify that the credit/debit card is valid. This amount will be released back to your account in accordance to your bank’s holding period.

Yes, you can.

Please terminate your other ERP payment service before applying for the vCashCard. Each vehicle can only have 1 ERP payment service at a time.

For credit/debit card, the current available option is $50.

You may select the threshold for each top-up at $10, $20 or $50 (recommended for account with multiple vehicles). Otherwise, the default threshold is set at $10.

This threshold amount refers to the amount that will trigger the next top-up when it falls below the selected amount.

Presently, a top-up fee of $0.50 (GST included) is charged for each NETS vCashCard top-up of $50. This fee is required to cover the cost of transaction imposed by the banks and the card schemes.

In the case of DBS/POSB and UOB credit cards where the cost of the credit/debit card transaction is waived by the bank, NETS has likewise waived the top-up fee to benefit the consumers.

For new applicants, the first top-up amount will be charged to your credit/debit card upon successful registration.

For existing users (after the first top-up), the NETS vCashCard account will be topped up automatically via the credit/debit card that was used to register for the NETS vCashCard whenever the amount on your NETS vCashCard account falls below threshold amount. This top-up amount will appear in your account statement. Alternatively, you may perform ad-hoc top-up to your vCashCard account. The amount for each top-up is pre-set at $50.

Every time your account falls below $10, the vCashCard will automatically be topped up via your credit card/bank account (debit card) registered for the vCashCard service. This top up-amount will appear in your card/ bank account statement.

However, when the balance in your vCashCard falls below $10 and we are unable to deduct the top-up amount from your registered credit card/bank account, we will send you SMS/email notification to top up your account with sufficient funds by 12 noon on the same day. If your vCashCard has not been topped up, we will proceed to terminate the vCashCard and your vCashCard service will be terminated when the remaining balance is zero or negative.

You may log in to your account via NETS App to make the payment. Alternatively, you may also visit NETS Customer Service Centre for payment. Once your account has been normalized, you are encouraged to do an ad-hoc top up before re-registering your vehicle for vCashCard service.

The ERP charges incurred will be deducted directly from the NETS vCashCard account.

If your NETS vCashCard account falls below $10 or otherwise set as your threshold amount, your NETS vCashCard account will be topped up automatically via the credit/debit card registered for the NETS vCashCard service. This top-up amount will appear in your credit card or bank statement.

There is no limit to the ERP charges charged to your vCashCard account as long as there are sufficient balance.

In order to avoid disruption to vCashCard, it is important that your credit card is still valid or that your bank account (debit card) has sufficient balance.

ERP charges will be displayed only in your NETS vCashCard account under “Transaction View”. The charges will not be reflected in your credit card/bank account (debit card) statement. Only the NETS vCashCard top-up amount will be reflected in your credit card/bank account (debit card) statement.

If your NETS CashCard / FlashPay / Motoring Card is in the IU when passing through a gantry, the ERP charges will be deducted from the card. If your NETS CashCard / FlashPay / Motoring Card has insufficient value for an ERP charge, the full ERP amount will then be deducted from the vCashCard that you have registered.

You can terminate the vCashCard service for your vehicle by logging in to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg and opting for termination under “Vehicle Details”. Once your vehicle(s) is/are terminated, you may wish to seek refund of your vCashCard account. You can opt to refund the remaining balance into the bank account (debit card)/credit card that you have designated for the top-up of your vCashCard or you can opt for a refund to an alternative bank account of your choice within 7 working days.

Please ensure that your vCashCard account balance is not zero or negative.

There is no expiry date for the vCashCard.

Yes, you may perform a refund as long as you are the registered user of the vCashCard account.

When your vCashCard balance falls below the pre-determined threshold amount, we will send you an SMS and email notification to top-up your account with sufficient funds by 12 noon on the same day. If your vCashCard balance is below zero and if the top-up attempt fails (due to insufficient funds/terminated bank account or blocked/expired cards), we will proceed to terminate your vehicle(s) linked to your vCashCard account.

Please terminate your vehicle linked to your vCashCard account in advance on the NETS App or website https://vCashCard.nets.com.sg and allow 3 working days for termination to be effective. At the same time, please ensure that your vCashCard account balance has sufficient balance at the point of termination.

Please login to your vCashCard account on the NETS App or website https://vCashCard.nets.com.sg to terminate the account service for any linked vehicle(s) and allow up to 3 working days for the termination to be effective. Please insert your CashCard with sufficient amount in your vehicle IU(s) to pay for all applicable ERP charges upon the effective end date for the vCashCard.

You may wish to log in to the NETS App or website https://vCashCard.nets.com.sg using your NETS App account user ID and log-in password to change your top-up account to a new and valid credit/debit card. If you are unable to change the top-up account with a new credit/debit card in time, you are advised to insert a NETS CashCard / FlashPay / Motoring Card into your IU until you are able to furnish your new credit/debit card details to avoid unnecessary charges.

Please note that until your NETS vCashCard service is terminated, you will have to continue paying for all charges incurred.

You may log in to the NETS App or website https://vCashCard.nets.com.sg to update your vCashCard with your replacement credit/debit card details.

You will receive an SMS and email notification from NETS to update your vehicle information to avoid disruption to your vCashCard service. Log on to the NETS App or website https://vCashCard.nets.com.sg to update the vehicle particulars and allow 3 working days for the change of vehicle or IU number to be effective to your vCashCard account. During this time, please continue to have your NETS CashCard or NETS FlashPay/Motoring Card (applicable for second generation IU) for ERP transactions in your new vehicle/IU to avoid unnecessary charges.

You may contact our Customer Service Hotline at 6274 1212 or email to info@nets.com.sg for enquiries on vCashCard account or service.

For better support, please have the following information on hand: vehicle number, name and mobile number.

For any credit/debit card enquiries, please contact your issuing bank.

Due to an application upgrade, the new vCashCard website requires users to register a new NETS account. If you already have a NETS account (i.e. existing NETS App account), you may log in with your NETS account credentials.

You may try retrieving your User ID by clicking ‘Forgot User ID’ and providing your Full Name and Mobile number registered. You will be prompt with a security question. Once that is completed, the user ID will be retrieved for your usage. As for password, you may just click on ‘Request for one-time Password’ to complete the linking of your vCashCard to NETS App.

The one-time password will be sent to your email address registered with vCashCard.

Please contact NETS Customer Service for assistance.

This is a new feature of vCashCard service. We have enhanced to manage all the vehicles’ wallet in a single wallet so that users are able to have a glance on the overall balance and transaction usage.

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