NETS Click

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NETS Main Office 351 Braddell Road #01-03 Singapore 579713 8:30am to 5:30pm (Mondays - Fridays) We are closed on Saturdays, Sundays and Public Holidays.

Quick, seamless in-app payments for your business apps

Now your customers have a faster, more secure way to pay in-app with NETS. This secure, hassle-free in-app payment method lets them add their NETS Bank Card to your business mobile app with peace of mind, making it easy for them to make payments through their phones with just a simple click.

With this simple integration, NETS lets you tap on more than 10 million NETS Bank Card holders for more business transactions.

Benefits

Why NETS Click?

Hassle-free payments

Customers can make in-app payments conveniently in just one click, without having to fill in card details or logging in to their bank accounts.

Easy to start

With a simple integration to your business mobile apps, your customers can easily add their existing NETS ATM or debit card from DBS/POSB, OCBC and UOB to start making in-app payments.

Safe and secure

Your customers’ data is protected through tokenisation, where their card details are never revealed and remain private.

Hassle-free payments

Customers can make in-app payments conveniently in just one click, without having to fill in card details or logging in to their bank accounts.

Easy to start

With a simple integration to your business mobile apps, your customers can easily add their existing NETS ATM or debit card from DBS/POSB and OCBC, or NETS ATM card from UOB to start making in-app payments.

Safe and secure

Your customers’ data is protected through tokenisation, where their card details are never revealed and remain private.

How to Use

How can my customers pay using NETS Bank Card?

Add your NETS bank card to the business mobile app.

Set NETS as the preferred payment mode on the app.

Start enjoying hassle-free payment!

Supported Apps

Here’s how NETS Click has helped to revolutionise in-app payments

CDG Zig App

Singtel Prepaid hi!App

Pick & GO

Hungryy: Halal Food Delivery

Geenet Mobile

OurCar.SG

AXS Payment

NUSmart Dining

Milksha

kcuts Go

TreeDots for Merchants

Food Canopy

SingPost Mobile

anywheel

Just Cheetah

Nestia – Make Life Simple

Kuikpay

Sushi Tei

Bee Cheng Hiang Singapore

In ensuring safe, secure transactions, NETS in-app payment employs next-generation card tokenisation technologies and is the first tokenisation initiative rolled out by a domestic card scheme to third-party merchant mobile platforms. Our efforts in driving innovative cashless payment solutions have not gone unnoticed.

Best Customer Experience
Debit Card and Outstanding Customer Experience for Digital Payments

SBR Technology Excellence Award
Fintech – Payments

Frequently Asked Questions

With tokenisation, NETS Click allows your customers to add their preferred NETS bank card details onto your mobile app to simplify the check-out experience, while mitigating your business risk of accidentally exposing customer card details to unauthorised third parties.

NETS Click uses tokenisation to protect and secure consumers’ card details from being exposed and misused by any merchant or unauthorised third parties. Each token created is also unique to the specific merchant and the consumer’s mobile device, to minimise any unauthorised fraudulent transactions.

With the refund service for NETS Click, merchants will be allowed to process refunds back to NETS Click customers, in the event of a transaction dispute ruled in favour of the customer.

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All Questions

NETS Click allows your customers to securely add their NETS Bank Cards as a payment method within a merchant’s mobile app. After that, consumers will be able to conveniently pay using their NETS Bank Card with just one click.

With tokenisation, NETS Click allows your customers to add their preferred NETS Bank Card details onto your mobile app to simplify the check-out experience, while mitigating your business risk of accidentally exposing customer card details to unauthorised third parties.

Consumers can register to start using NETS Click in a supported merchant’s mobile app by selecting to add NETS Bank Card as a new payment method.

The consumer will be prompted to provide some details about themselves and submit an SMS-OTP sent to their mobile number, purely for the purpose of verification by their card issuing bank.

NETS Click supports the following cards:

For DBS/POSB and OCBC

ATM, debit cards or NETS-enabled credit cards

For UOB

Only ATM or debit cards

During the check-out or payment page of a supported merchant’s mobile app, consumers just need to select NETS Bank Card as their preferred payment method and confirm payment. There is no action required from the consumer after that.

Each consumer can only add one NETS Bank Card for each merchant’s mobile app. If the consumer would like to change the NETS Bank Card they’ve added, they may remove the card that was previously added and register the new card subsequently.

For consumers, there are no fees applicable to them when using NETS Click.

For merchants, the existing NETS transaction fees applies. As a merchant enabling NETS Click on your mobile app, you may incur some development cost on your side as well.

Using their NETS Bank Card, consumers can pay for transactions up to below limits:

DBS/POSB & UOB NETS Bank Cards: Transaction amount will be up to the card’s available daily limit.
OCBC NETS Bank Cards: Transaction amount will be capped at the lower of the card’s available daily limit or $1,000.

Merchant can decide to implement a lower transaction limit on the merchant mobile app.

No, the consumer will not need to register their NETS Bank Card again when the merchant upgrades its mobile app.

To protect consumers’ card details from being exposed to other unauthorised parties, each NETS Click token generated will expire upon the user logging out of the merchant’s mobile app. Consumers can continue using NETS Click by adding their NETS Bank Card again upon logging back into the mobile app.

If you are not able to resolve the dispute with your customer, please kindly advise your customer to contact their card issuing bank for assistance. A formal dispute investigation process may be conducted between the bank and NETS.

With the refund service for NETS Click, merchants will be allowed to process refunds back to NETS Click customers, in the event of a transaction dispute ruled in favour of the customer.

With the refund service, there is greater convenience and increased efficiency as it reduces the manual effort to handle a refund. In addition, it helps you to deliver a better customer experience as refund is processed in real-time back to customers’ accounts.

To apply for NETS Click and refund service, you may indicate your interest via the NETS Application Form.

If your business application is already integrated with NETS Click, you will just need to request for the refund service on the Application Form.

Once the application form is submitted and processed, our friendly NETS personnel will reach out to you and give you more information on how to integrate NETS Click and refund service with your business application.

Below is a general process of how a refund process works:

Customer requests for refund of a NETS Click transaction from the merchant
Merchant approves customer’s refund request based on merchant’s refund policy
Merchant initiates refund request to NETS
NETS verifies and processes merchant’s refund request with the customer’s bank
Customer’s bank will refund the amount back to the customer’s account in real-time
NETS notifies merchant of successful refund
Merchant can notify the customer of the successful refund

The refund amount will offset against merchant’s available sales of that day.

NETS will notify you after the refund amount is credited successfully into the customer’s account.

Once your refund request has been successfully submitted, NETS and your customer’s bank will process it in real-time. Your customer should be able to receive the refund amount shortly after.

There is no additional fee charged to enable the refund service for NETS Click. However, the existing NETS transaction fees for NETS Click will still apply for any NETS Click purchase.

Your refund request will be rejected as a result of any of the following scenarios:

Original transaction is older than 90 calendar days
You have already submitted 3 partial refunds per original transaction
Refund amount exceeds the original transaction value
Refund amount exceeds your available sales of the day
The cumulative refund amount per original transaction exceeds the original transaction value
Refund is initiated on the same day as the original transaction

If your refund request is rejected due to the scenarios below, you may request NETS to initiate the refund for you on a manual basis by submitting the refund form to info@nets.com.sg.

You have already submitted 3 partial refunds per original transaction
Refund amount exceeds your available sales of the day*

*For NETS to initiate and process the refund on your behalf without sufficient sales of day, you will also need to submit a debit authorisation in addition to the refund form.

Once you have submitted the refund request, it cannot be cancelled. Please ensure that you have internally approved the refund request and entered the correct refund amount before submission.

At the moment, this refund service is only available for NETS Click.

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