NETSPay
All your favourite bank ATM cards on your mobile phone
With NETSPay, making payments is just a tap or scan away. Our mobile app stores your DBS, POSB, OCBC and UOB NETS bank cards so you can make digital payments with just your mobile phone. Simply download the NETSPay app and digitise your cards to get started.
Benefits
Why NETSPay?
Convenience at your fingertips
Never worry about running out of cash or forgetting your wallet again. With NETSPay, all you need is your phone for a fuss-free payment experience.
The quicker way
to pay
Just tap or scan with your mobile phone to pay, with no PIN needed for transactions under $100.
Pay with confidence
We use best-in-class security to protect your identity and data. In ensuring secure transactions, NETSPay uses tokens instead of card information so your card details remain confidential. All transactions require fingerprint or passcode authorisation before payment can be made – making sure you stay in control of all your purchases.
Convenience at your fingertips
Never worry about running out of cash or forgetting your wallet again. With NETSPay, all you need is your phone for a fuss-free payment experience.
The quicker way to pay
Just tap or scan with your mobile phone to pay, with no PIN needed for transactions under $100.
Pay with confidence
We use best-in-class security to protect your identity and data. In ensuring secure transactions, NETSPay uses tokens instead of card information so your card details remain confidential. All transactions require fingerprint or passcode authorisation before payment can be made – making sure you stay in control of all your purchases.
Get Started
How do I get started with NETSPay?
HOW TO USE
How do I use NETSPay?
Tap to Pay
Tap on the terminal with your NFC-enabled mobile phone. This feature is currently only available on NFC-enabled Android phones.
Scan to Pay
Scan the retailer’s QR code at the cashier, or the QR code on the online checkout page to make payment.
Pay on an App
Select NETSPay as your payment method and you will be brought to the NETSPay app which will authenticate your identity with touch ID.
Tap to Pay
Tap on the terminal with your NFC-enabled mobile phone. This feature is currently only available on NFC-enabled Android phones.
Scan to Pay
Scan the retailer’s QR code at the cashier, or the QR code on the online checkout page to make payment.
Pay on an App
Select NETSPay as your payment method and you will be brought to the NETSPay app which will authenticate your identity with touch ID.
Download NETSPay now!
Frequently Asked Questions
NETSPay is a mobile app that helps to tokenise or digitise your bank cards (ATM/debit cards) into digital cards you can use for payments at NETS acceptance points.
To make payments with NETSPay, you can:
- Option 1: Launch NETSPay app and scan SGQR or NETS QR codes generated by NETS terminal
- Option 2: Launch NETSPay app and tap your NFC-enabled phone on payment terminals for contactless payments
- Option 3: On supported merchant apps, choose NETSPay as the payment method
NETSPay currently supports bank cards (ATM/debit cards link to savings/current account) from DBS, OCBC, POSB and UOB.
Simply go to either the App Store (iOS) or Google Play (Android) and type “NETSPay”. Proceed to download.
NETSPay app works with iPhone 5s and newer models, with iOS 9 and above. For Android, NFC-enabled phones with Android6.0 and above are required.
NETSPay will be accepted at over 130,000 NETS acceptance points islandwide.
Simply look out for the logos below.
Filter by Category
All Questions
NETSPay is a mobile app that helps to tokenise or digitise your bank cards (ATM/debit cards) into digital cards you can use for payments at NETS acceptance points.
To make payments with NETSPay, you can:
- Option 1: Launch NETSPay app and scan SGQR or NETS QR codes generated by NETS terminal
- Option 2: Launch NETSPay app and tap your NFC-enabled phone on payment terminals for contactless payments
- Option 3: On supported merchant apps, choose NETSPay as the payment method
NETSPay currently supports bank cards (ATM/debit cards link to savings/current account) from DBS, OCBC, POSB and UOB.
There is no cost to download NETSPay and using it for payments.
You have to be at least 18 years of age based on year of birth, and where you are not at least 18 years of age based on year of birth, you have obtained the consent of your parent / legal guardian for your access, download and use of the NETSPay Application. You will require a smartphone with a Singapore registered 8-digit mobile number. You must also have a NETS Bank card from DBS, POSB, OCBC or UOB.
Yes, you can continue to use your NETS digital cards (digitised bank ATM card) via your NETSPay app at NETS acceptance points using the following methods:
- scan NETS QR codes
- tap your NFC-enabled phones (contactless payment), or
- choose the NETSPay option on supported merchant apps
With effect from 1 December 2020, the NETSPay wallet within your NETSPay app will no longer be available. This means that you will not be able to select the NETSPay wallet as one of the payment options.
However, you can continue using your NETS digital cards which is your bank ATM card that you have added to your NETSPay app, to pay at NETS merchant acceptance points using the following methods:
- scan NETS QR codes
- tap your NFP-enabled phones (contactless payment)
- choose the NETSPay option on supported merchant apps
If you wish to transfer any wallet balance into your local bank account, you may use a self-help feature that will be available only from 1 Oct to 30 Nov 2020 within the NETSPay app. To use this feature, go to the NETSPay app Home Screen, click the “Discover” tab and select “NETSPay Withdrawal”. Fill up all details to request for a refund.
Please note that you will no longer be able to top up the wallet from 1 Oct 2020.
On 1 Dec 2020, the NETSPay wallet will not be accessible from the NETSPay app. If you have any balance left in your NETSPay wallet, you are encouraged to utilise it before 1 Dec 2020.
If you have any amount left in your NETSPay wallet and wish to have it refunded, you may reach out to our NETS Customer Service for assistance. Our NETS Customer Service Hotline operates 24/7 (except on the first day of Chinese New Year).
Please have the following information ready when contacting us:
- Your email used for your NETSPay account
- Your mobile number used for your NETSPay account
- Your local bank and bank account number to credit the refund amount
Please note that any unused wallet amount will not be valid for use from 1 Dec 2020. You can claim your balance between 1 Dec 2020 and 1 Dec 2021.
If you are unable to utilise all of your remaining wallet value before 30 Nov 2020, you may still approach our Customer Service Hotline for assistance to administer a manual refund.
Please claim your balance between 1 Dec 2020 and 1 Dec 2021.
There is no need to add your NETS digital cards (bank ATM cards) again. You should be able to see the same NETS digital cards on the updated version of your app.
Yes, you can still proceed to add more cards into the NETSPay app.
NETSPay users can still continue to use their NETS digital cards (bank ATM cards) to make payment at NETS merchant acceptance points.
You should be able to receive the refund in your bank account on the same day.
Please call our NETS Customer Service to ask for assistance.
Please spend or withdraw the full amount before 1 Dec 2020, or call our Customer Service Hotline for more information.
There are no fees to request and perform the refund.
Please spend or withdraw the full amount before 1 Dec 2020. After 1 Dec 2020, if you still have any remaining amount left in your NETSPay wallet and wish to have it refunded, you may reach out to our NETS Customer Service to ask for assistance. Our NETS Hotline operates 24/7 (except on the first day of Chinese New Year).
Please note that any unused wallet amount will not be valid for use from 1 Dec 2020.
If you are unable to utilise all of your remaining wallet value before 30 Nov 2020, you may still approach our Customer Service Hotline for assistance to administer a manual refund.
You can still claim your balance between 1 Dec 2020 and 1 Dec 2021.
You would need to contact your bank card issuer (DBS, OCBC, POSB or UOB) and request their assistance on refunding you the amount difference.
Yes, transactions are highly secure as it follows our existing NETS security protocols and are protected and verified through strong cryptography and chip security.
Your smartphone stays with you throughout the whole transaction process, reducing the probability of fraud or the loss of your card.
Payments cannot be made from your phone without your authorisation via fingerprint or phone PIN.
Simply go to either the App Store (iOS) or Google Play (Android) and type “NETSPay”. Proceed to download.
NETSPay app works with iPhone 5s and newer models, with iOS 9 and above. For Android, NFC-enabled phones with Android6.0 and above are required.
This app is open to NETS card holders with Bank Card(s) linked to their savings or current accounts.
NETSPay currently supports Bank Cards from DBS, POSB, OCBC and UOB. To find out if your card is supported, please check with your issuing bank.
Yes, it applies to all mobile devices for QR code scanning. Contactless mobile payments are only supported by NFC-enabled Android phones.
Yes, provided the user has the ATM PIN of the NETS Bank Card and is able to receive the OTP from the issuing bank during card provisioning.
Up to a maximum of 10 Bank Cards can be digitised.
No. Only DBS, POSB, OCBC, UOB issued Bank Cards that are linked to your savings or current account for NETS payment can be digitised.
No, for security purposes, you will be prompted to have at least one form of screen lock. (Pin/Pattern/Fingerprint). If the screen lock is disabled after NETSPay was set up, you will not be able to launch the app until screen lock is enabled again.
Yes, you can have multiple NETSPay accounts with separate mobile numbers.
Simply open the NETSPay app, select “Scan Code”, scan the NETS QR code and payment is done.
You can choose to pay by NETS QR code or Contactless Payment.
QR Code: Simply open the NETSPay app, select “Scan Code”, scan the NETS QR code and payment is done.
Contactless: (NFC has to be enabled on your Android phone)
If NETSPay is your default payment app:
Simply unlock your phone, tap on the terminal and payment is done!
If NETSPay is not your default payment app:
Simply open the NETSPay app, tap your phone on the terminal and payment is done!
If you have selected NETSPay app as the default NFC payment app for your NFC-enabled Android phone, the transaction will be performed through NETSPay. Otherwise, you will have to launch your NETSPay app in order for your contactless payment transaction to be performed via NETSPay.
An internet connection is required to use NETSPay.
Yes, you can view your transaction history (last 10 transactions) on the app by selecting your Bank Card image, select ‘Card Details’ followed by ‘Transactions’.
You can view up to 10 transactions performed with the app. For more transaction history, you can refer to your account/bank statement or log in to your internet banking account to view the transaction history.
You can remove the digitised Bank card from NETSPay. You will need at least one digitised Bank Card to use NETSPay.
You should contact your bank card issuer (DBS, OCBC, POSB or UOB) immediately to report the loss of your mobile phone and that you had tokenise your bank card on NETSPay. The bank will take steps to deactivate your digital cards on NETSPay.
No ATM PIN is required for any amount for transactions via Prepaid wallet.
No ATM PIN is required for transactions $100 and below.
For transactions above $100:
Payment via QR Code scanning – ATM PIN entry on smartphone pinpad
Payment via Contactless payment – ATM PIN entry on Payment Terminal
Limits for transactions from your digitised bank cards are set by your issuing bank.
Spending caps for your digitised bank cards are set by your issuing bank.
Contactless mobile payments are only available on NFC-enabled Android phones.
NETSPay will be accepted at over 130,000 NETS acceptance points islandwide.
Simply look out for the logos below.
Did not find what you were looking for? You can still reach us at the following:
NETS Main Office
351 Braddell Road #01-03
Singapore 579713
8:30am to 5:30pm (Mondays – Fridays)
We are closed on Saturdays, Sundays and Public Holidays.
