General

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Currently, NETS Tap is not supported by any mobile device for payments in transit.

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No. The tokenised bank ATM cards on NETSPay are not accepted on board public buses and trains for SimplyGo.

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The Smart Buddy wearable with the NETS contactless functionality is issued out to school children primarily for retail payments. Smart Buddy is not recommended for transit payment, as concession fare rates will not apply. As Smart Buddy was not designed nor optimised for usage on public buses and trains, a full fare will be charged and users may experience intermittent performance.

About SimplyGo

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‘SimplyGo’ is an LTA and TransitLink initiative to introduce contactless payments on trains and buses. ‘SimplyGo’ brings more ease and convenience by giving commuters more e-payment options in transit.

SimplyGo enables commuters to use cards with contactless function for fare payments. There will be no need for upfront top-ups. For NETS Tap users, train and bus fares will be deducted from their bank accounts. For credit and debit card users, the fare payment will be charged to their credit or debit card.

Furthermore, commuters can sign up for a SimplyGo account and register their ATM, debit or credit cards, to have access to their travel history and transactions via the TransitLink SimplyGo Portal or TL SimplyGo mobile app, anytime, anywhere, regardless of the card they choose to use on transit.

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NETS contactless ATM cards with the EMV/Co Contactless Indicator can be used for SimplyGo.

The following NETS contactless ATM cards are accepted on SimplyGo.

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You may visit the TransitLink SimplyGo Portal (simplygo.com.sg) or download the TL SimplyGo mobile app to register for a SimplyGo account. You will be required to create a password to login to your account.  Please login to your account and go to “My Cards” page to add your NETS contactless ATM card. For Singtel Dash users, please key in your 16-digit Transit Card Number found in the “Train/Bus” tab of the app.

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A password self-reset feature is available on the login page of the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

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With a SimplyGo account, commuters can enjoy the convenience of viewing their travel expenditure and history on the go. Registered users of NETS Tap can also opt to receive push notifications for travel fares and claim approvals using the TL SimplyGo mobile app on their smartphones. Other services include submitting travel claims and viewing of claim status, as well as making payment for penalty fees.

Assistance

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Commuters who face issues at the point of boarding and alighting can approach officers at the Passenger Service Centre or Bus Captains for assistance. Commuters may wish to contact the Issuing Bank if they encounter difficulties using a specific bank card.

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More information is available at the TransitLink SimplyGo Portal. For other enquiries, please call the TransitLink Hotline at 1800-2255 663.

Card Usage

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Similar to tapping your current travel card on MRT fare gates and bus card readers, you just need to tap your NETS contactless ATM card at the point of boarding and alighting for buses, and when entering and exiting MRT stations.

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You can only use one contactless payment card (Mastercard Tap cards, EZ-Link Cards, NETS contactless ATM cards, NETS FlashPay cards or others) at a time. Please remember to take out the card you intend to use from your wallet or bag and tap it on the fare device to enter and exit the MRT station, and when boarding and alighting from buses. Please use the same card to tap in and out.

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If you lose your ATM card, please call your Issuing Bank immediately to report loss and prevent misuse.

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Please call your Issuing Bank for further assistance.

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For NETS Tap and debit card users, you will have to transfer or deposit additional funds into your bank account to continue using SimplyGo. The relevant card will be automatically unblocked after 23 hours.

Fees and Billing

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You can pay for all public train and bus fares (basic and premium bus services) with NETS Tap.

Please note that for premium bus services, NETS Tap can be used to pay for fares only if they are operated by public transport operators (PTOs) and not private operators. All PTO-operated buses (basic and premium bus services) are installed with a standard card reader as shown below.

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No. The fares charged using NETS Tap are the same as existing transit fares. Please refer to www.ptc.gov.sg/regulation/bus-rail/fare-structure for more information on fares.

Please note that concession fares do not apply with NETS Tap. Commuters eligible for concession schemes are entitled to be issued personalised smartcards that allow them to pay a subsidised fare.

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There will be no additional charges when using Singapore-issued contactless ATM cards for SimplyGo.

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Transactions will be processed and deducted from your bank account. The aggregated charges will be accumulated for up to 5 days or after a total of $15 is spent on transit fares, whichever is earlier. The accumulated amount will be posted to your respective banks after 3 days. Postings will be reflected in your bank account after it has been processed by your Issuing Bank.

To view the breakdown of the aggregated fares, please login to your SimplyGo account on the TransitLink SimplyGo Portal or TL SimplyGo mobile app.

The finalised charges will also be posted in your account with the merchant descriptor name – “BUS/MRT”.

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The aim of posting aggregated charges is to keep the account statement short and concise. The details of each transaction are available in your SimplyGo Account on the TransitLink SimplyGo Portal

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A pre-authorisation of S$0.10 will be levied on the account used at the point of boarding. If you have insufficient funds in your account and the pre-authorisation fails, you will not be allowed to enter the train/bus, unless you pay for entry via other modes of payment such as a valid CEPAS card or cash.


If you are not allowed to exit at the train station, you will need to proceed to the Passenger Service Centre and purchase an exit ticket equivalent to your travel fare to exit.

If you are unable to tap out of the bus, you will be charged the full fare for your journey.

If the ban was instituted erroneously, you can file a dispute for the journey via the “My Claims” page in your SimplyGo Account on the TransitLink SimplyGo Portal.

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No, the reader will display “Bank Card Usage” when you tap to alight or exit.  The fare amount will be computed by the system after you have completed your journey.

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You will be able to view the details of each trip in your SimplyGo account on the TransitLink SimplyGo Portal (simplygo.com.sg) or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the mobile app each time you tap out.

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No. However, your card usage will be subject to funds available in your bank account.

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If there are discrepancies in your travel transactions or billings, you can submit your claims for the travel transactions of the cards that are linked to your SimplyGo account via the “My Claims” page on the TransitLink SimplyGo Portal. Claims can only be filed for transactions that are up to 60 days after the date of incident.

For commuters who have not signed up for a SimplyGo Account or link their cards to their account, please do so at the TransitLink SimplyGo Portal. Please note that you can only view up to the last 180 days of your transactions history.

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For MRT

A posting of “Incomplete Rail Transaction” will be reflected in your statement if the point of entry or exit is not recorded in the SimplyGo system. A flat fee of $2.00 will be charged, regardless of the distance travelled.

A posting of “Rail Overstay Charge” will be reflected in your statement if you exceed the time limit allowed for exiting a station. In this case, you will be charged an additional fee of $2.00, on top of the actual fares incurred.

For Buses
For missing entry, the ride will be charged from the first bus stop of bus route to the point of exit.

For missing exit, the ride will be charged from the point of entry to the end of bus route.

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A pre-authorisation fee will be initiated after a posting of payment is made to the card used at the point of boarding. The pre-authorised amount is reflected as the earmarked amount on your card and will be released based on the respective Issuing Banks’ policy. Currently, the earmarked amount is set at S$0.10 but this may be subject to change at the discretion of your Issuing Bank.

NETS Tap

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NETS Tap powered by NETS is the contactless action cardholders make when using their NETS contactless ATM cards for payments. Instead of having to insert your ATM card into the terminal and key in your PIN, you can just tap or wave your NETS contactless ATM cards on terminals/ MRT fare gates/ bus card readers to pay for public transit and retail purchases.

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Implemented as part of the Land Transport Authority’s SimplyGo initiative, commuters can now use their NETS contactless ATM cards to pay for their rides. You can get your NETS contactless ATM card at participating banks namely DBS/POSB, UOB, and OCBC.

Unsure if your ATM card is a NETS Tap enabled card? Look out for the EMV/Co Contactless Indicator on your card. Otherwise, visit your local bank to upgrade your ATM cards.

Use NETS Tap now for a fuss-free public transit ride.

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When using NETS Tap, the fare reader will display “Bank Card Usage” when you tap to enter and exit buses and MRT stations. You will be able to view the details of each trip in your SimplyGo account on the TransitLink SimplyGo Portal (simplygo.com.sg) or TL SimplyGo mobile app. You can choose to turn on push notifications on your mobile devices to receive alerts on fare charges from the TL SimplyGo mobile app each time you tap out.

Transaction

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You may visit the My Statements page in your SimplyGo Account on the TransitLink SimplyGo Portal to view the travel transactions and charges made on your card(s).

Transaction information includes journey information, trip information, trip fare and payment posting history. This information can be downloaded into PDF statements.

Please note that you will not be able to view your travel history and fare deductions at the General Ticketing Machines and Add Value Machines. The Passenger Service Centres, TransitLink Ticket Offices and Concession Card Replacement Offices will also be unable to provide this information.

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You can view up to the last 180 days of your transaction history.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)