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eNETS FAQs

General

Why am I getting a "Transaction Incomplete" error during payment?

You may have entered an incorrect credit card number, CVV or Expiry Date.

If I made payment for the wrong product, will I be able to make an exchange or obtain a refund?

If you have made payment for the wrong product, please contact the merchant directly.

How do I know if my payment is successful?

You will receive an email confirmation upon successful payment, and you will be led to a page with a “Transaction Successful” notification.

The transaction should also display in the transaction history of your card used for purchase. You may check your transaction history through ibanking or via ATMs.

How will I find out if there is a problem with the transaction?

An email will be sent to your email address if the transaction is successful and you will be led to a page, which shows “Transaction Successful.” If you experience any issues, you may contact the 24-hour NETS Customer Service Hotline at 6274 1212 or email info@nets.com.sg.

Do I incur any charges when making payment via eNETS?

No, NETS does not charge consumers any additional fees for payments made via eNETS.

What are the minimum browser specifications required to make payments online via eNETS / eNETS Mobile Optimised Pages?

Configuration

How do I selectively disable pop-up blocker software?

Most pop-up blockers allow you to either selectively allow pop-ups from some sites or temporarily disable their function altogether. We recommend that you selectively allow pop-ups from the following sites (domain).

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg(For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Instructions for configuring the most common pop-up blockers are provided below. However, with virtually hundreds of pop-up blockers on the market today it is impossible to provide an all-inclusive manual. For instructions on other pop-up blockers, please refer to your pop-up blocker manufacturer’s manual.

Notes:

  • In many cases there is more than one pop-up blocker installed on your computer. This being the case, you’ll need to configure all of them.
  • Other examples of pop-up blockers may be named “Ad Blocker” or “Window Killer”, etc.
  • Sometimes a blocker may be installed even without your knowledge (this is called “Spam”).
How do I configure the Internet Explorer Pop-up Blocker?

Open Internet Explorer

  • Click Tools in the upper toolbar.
  • Click Internet Options.
  • Select the Privacy tab.
  • Click Settings under “Pop-up Blocker”.

  • In the input field for “Address for website to allow” indicate “www.enets.sg” and click Add button. The website will be displayed in “Allowed sites” box.

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click Close and OK to apply the new settings.

How do I configure the Firefox Pop-up Blocker?
  1. Open Firefox.
  2. Click Tools in the upper toolbar.
  3. Click Options.
  4. Select Content icon.
  5. Click Exceptions beside the “Block pop-up windows” checkbox.
  6. In the input field for “Address of web site” indicate “www.enets.sg” and click Allow The website will be displayed in dialog box.

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click Close and OK to apply the new settings.

How do I configure the Chrome Pop-up Blocker?
  1. Open Chrome.
  2. Click the menu button .
  3. Click Settings > Click Show Advanced Settings.
  4. Click Content settings under Privacy section.
  5. Scroll down to Pop-ups section > Click on Manage Exceptions.
  6. In the input field for “Pattern” indicate “www.enets.sg”, select click “Allow” under the Action dropdown list and click OK.

Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Citibank and/or Standard Chartered Bank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)

 

Click on Close buttons until you return to Chrome to apply the new settings.

How do I configure the Safari Pop-up Blocker?
  1. Open Safari.
  2. Click Gear menu .
  3. Uncheck “Block Pop-Up Windows”.Note: There is no way to selectively disable the pop-up blocker in Safari. Please check “Block Pop-Up Windows” again after you complete the payment.
How do I configure the Google Toolbar Pop-up Blocker?
  1. Click on Google Toolbar’s Pop-up Blocker button while at www.enets.sg website and check “Always allow pop-ups from enets.sg”.Please also add the relevant bank’s sites to your list of allowed sites if you are using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities to make your payment. Otherwise, the relevant transaction pages will not be displayed and the transaction request will not be processed.
    • enets.sg
    • dbs.com (For DBS/POSB Account holders)
    • uob.com.sg (For UOB Account holders)
    • citibank.com.sg (For Citibank Account holders)
    • ocbc.com (For OCBC Account holders)
    • plus.com.sg (For Plus! Account holders)
    • ibank.standardchartered.com.sg (For Standard Chartered Account holders)
How do I configure the Yahoo! Toolbar Pop-up Blocker?

1. Turn off Pop-Up Blocker by clicking the Pop-Up Blocker menu and uncheck Enable Pop- Up Blocker.

2. Press and hold the CTRL key while clicking a link to override Pop-Up Blocker and allow any pop-up windows resulting from the click.

3. Add the source of the pop-up window to your Allowed List by clicking the Pop-Up Blocker menu and selecting ‘Always Allow Pop-Ups From’. Then select the site from the Sources of Recently Blocked Pop-Ups list and click Allow.

 

If you are making payment by eNETS and using the DBS/POSB, OCBC, UOB, Standard Chartered and/or Citibank Internet banking facilities, please add the following sites to your list of allowed sites. Otherwise, the relevant transaction pages cannot be displayed, and your transaction request cannot be processed.

  • enets.sg
  • dbs.com (For DBS/POSB Account holders)
  • uob.com.sg (For UOB Account holders)
  • citibank.com.sg (For Citibank Account holders)
  • ocbc.com (For OCBC Account holders)
  • plus.com.sg (For Plus! Account holders)
  • standardchartered.com.sg (For Standard Chartered Account holders)
How do I configure the Safari browser Pop-up Blocker on iPhone 4S, version iOS 7.1?

If Safari Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.

      1. Go into settings of IPhone 4S and tap on Safari.
      2. Scroll down and turn OFF the Block Pop-Ups option.
How do I configure the Google Chrome Pop-up Blocker on iPhone 4S, version iOS 7.1
  1. If the Pop-Up Blocker is blocking something you want to see, there is an option which you can disable the Pop-Up.Go into Google Chrome of iPhone 4S, select the menu button and choose Settings.
  2. In the Settings, select Content Settings.
  3. In the Content Settings, turn Off Block Pop-ups.
How do I configure the Internet browser Pop-up Blocker on Samsung Galaxy S3?
  1. Open Internet browser of Samsung Galaxy S3.
  2. Click on the menu button of the phone.
  3. Scroll down to select Settings.

    4. In the Settings option, select Advanced.
How do I configure the Google Chrome Pop-up Blocker in Samsung Galaxy S3?
  1. Open Google Chrome of Samsung Galaxy S3, press the menu button of the phone.
  2. Click the Settings option in the menu.
  3. In The Settings, select Content Settings.
  4. In the Content Settings, remove tick of Block Pop-ups option.
How do I configure the web browser Pop-up Blocker in HTC Desire HD, Dolphin
  1. Go into the Menu of Internet browser of HTC Desire HD phone and select Settings.
  2. In the Settings, scroll down and select Advanced.
  3. In the Advanced page, scroll down and remove tick of Block pop-ups.
How do I configure the web browser Pop-up Blocker for Google Chrome (IPAD)?
  1. Tap on the Google Chrome menu button then go into Settings.
  2. In the Settings, go into Content Settings.
  3. In the Content Settings, choose to OFF Block Pop-ups.

Did not find what you were looking for?

Reception

(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holiday.