Slide

SGQR Stickers FAQs

NETSBiz App

What is the NETSBiz App?

It allows businesses to receive notifications when a consumer-initiated payment is made via NETS QR Stickers. This helps the merchant to verify that the payment has been successfully made.

Is the NETSBiz App free?
Yes, it is free and is available for download on Android Play Stores.
I am a business owner, how do I log in to the NETSBiz App?

Firstly, ensure that you have downloaded the NETSBiz App onto your mobile phone from the Android Play or iOS Stores.

  1. Tap on the “Scan QR” icon on the screen and scan the QR sticker issued to you by NETS for your business. You will have to allow the NETSBiz App to use the camera function on your phone.
  2. Once you have scanned the NETS QR sticker, the app will prompt you to enter the last 4 digits of your mobile number. This is the mobile number which you have stated in your merchant application form with NETS.
  3. After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
  4. Enter the OTP within 3 minutes. If you exceed the 3 minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
  5. You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
I am an employee, how do I log in to the NETSBiz App?

Once your employer/manager has authorised you to receive payment notifications, you will receive and email with a link to download the NETSBiz App.

  1. Scan the NETS QR label which is used to receive payments at your workplace. You will need to allow the NETSBiz App to use the camera function on your phone.
  2. Once you have scanned the NETS QR sticker, the app will prompt you to enter the last 4 digits of your mobile number.
  3. After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
  4. Enter the OTP within 3 minutes. If you exceed the 3 minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
  5. You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
Why is there an error message when I enter the last 4 digits of my mobile number?

If you are the business owner, please ensure that you are entering the last 4 digits of the mobile number which you have indicated on your NETS Application Form.

If you are a store manager/employee, kindly ensure that you have been authorised to access the app.

I am the business owner and I have changed my mobile number, what should I do?

If you have changed your mobile number but not your mobile phone, kindly contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) to update your mobile number.

I was added as a manager/ worker previously but I have changed my mobile number, what should I do?

If you are a store manager/worker, please inform the business owner to update your mobile number on his/her app.

I have changed my mobile phone but not my mobile number; can I still use the NETSBiz App?
Yes. However, you will have to download the NETSBiz App on your new mobile phone and log in by scanning the QR code of your business (if you are the owner) or the QR code at your workplace (if you are an employee).
Can I log in to NETSBiz App with my mobile number on multiple devices at the same time?
No. You can only be logged in to the NETSBiz App on one mobile device with your mobile number at any given time. If you log in to NETSBiz App on a second device, you will be automatically logged out on your first mobile device.
Do I need an Internet connection to receive payment notifications from NETSBiz App?

Yes.

Why am I receiving numerous One-Time Passcodes (OTPs)?
If you have been receiving numerous OTPs, it is possible that someone else is trying to log in to the app using your mobile number. Kindly contact our customer service center at 6274 1212 or email  info@nets.com.sg for further assistance.
I did not receive any payment notification from the NETSBiz App for the payments made, what happened?

Please check if you are connected to the internet as you will need an Internet connection to receive notifications from NETSBiz App. Please also ensure that you have the latest version of the NETSBiz App.

Is there any way to know if the payments are successful in the event where my mobile phone is not working and I cannot rely on NETSBiz App to receive payment notifications?

Please advise your customers to use other modes of payment in the absence of the NETS Terminal and NETSBiz App.

I have received a payment notification from NETSBiz App which does not tally with the quoted price, what should I do?
The amount shown on the NETSBiz App is the amount you have received from the consumer. The consumer may have entered the wrong price. You can request that the consumer makes another transaction by scanning the NETS QR sticker, and entering the difference in price. For example, if the food is $3 and you have only received $2, you can ask the consumer to scan your NETS QR Sticker again and enter $1 for payment.
How do I view the transaction history on the NETSBiz mobile app?

To view the transaction history, click on the “History” icon on the top left hand corner within the homepage.

To see the details of a particular transaction, simply tap on that transaction in the transaction history page. Under this page, you can print the receipt by connecting to your mobile phone to a printer via Bluetooth.

Can I make a refund on the NETSBiz App?

No, the refund function is currently not available on the NETSBiz App.

How do I, as the business owner, add an employee to receive payment notifications?

To add users, tap on the “Settings” icon on the top right hand corner of the homepage. Go to “Manage Users”. If you wish to grant a user to have access to receive payment notifications for all the terminals/ NETS QR stickers, then select “Manager(s)” and key in the mobile phone number of the person you are adding. If you wish to grant a user to have access to receive payment notifications of a particular terminal/NETS QR Sticker, select the terminal/NETS QR Sticker under “Worker(s)” and key in the mobile phone number of the person you are adding.

What is the difference between business owner, “Manager(s)” and “Worker(s)” in the app?

A business owner is the user whose mobile number is registered with NETS and has the access to the payment notifications of all the branches in the business. A business owner is also the only user who is able to add both managers and workers to access the payment notifications on the app.

A manager is added by the business owner to have access to payment notifications of all the stall branches in the business. A manager is able to add other workers to access payment notifications, but is unable to add other managers on the app.

A worker is added by the business owner or the manager to have access to payment notifications of the particular stall he/she works at. A worker is unable to add anyone to receive payment notifications on the app.

If I have been added as a manager, can I add other users to receive payment notification?

Yes, if you are added as a manager, you will be able to add other users within the ‘Worker’ role. However, you will not be able to add another manager.

If I have been added as a worker, can I add other users to receive payment notifications?

No, if you are added as a worker by the business owner or manager, you will not be able to add other users to receive payment notifications on the app.

Does the NETSBiz app support foreign mobile numbers?

The NETSBiz app does not currently support foreign mobile numbers.

How do I know if I have been added as a user to receive payment notification?

If your employer/manager has granted you access to receive payment notifications, you will receive an SMS with a link to download the NETSBiz App.

How do I remove users from receiving payment notifications of my stall(s)?

Go to “Settings” and select “Manage Users” to view the list of users. Click on the user whom you wish to remove. A “Remove” pop-up will appear. Click on “Remove” to remove the user. Once you have removed the user, the particular user will be logged out of the app on his/her mobile phone automatically.

How can I give a name to the terminal ID(s) on the NETSBiz app?

For ease of tracking, you can rename your Terminal IDs. Go to “Settings” and select “Terminal ID(s)”. Click on the Terminal ID which you wish to name. Enter the new name for the Terminal ID. Please note there is a limit of 15 characters, including spacing.

How can I stop receiving payment notifications when I am not working?
To mute voice notifications, go to “Settings” and select “Notifications”. Tap on “Voice Alert” and toggle the icon to the left. To stop payment notification messages from appearing on your phone: go to “Settings” and select “Notifications”. After that, tap on “Notification” and toggle the icon to the left.
You may also choose to log out of the app to stop receiving payment notifications. Go to “Settings” and select “Log Out”. However, once you have logged out from the app, you will have to log in again by scanning the QR label, entering the last 4 digits of your mobile number and keying in the OTP received.
How can I change the language of the NETSBiz App?

Go to “Settings” and Select “Language”. The NETSBiz App currently supports English and Chinese.

I am an authorised user of NETSBiz App for a particular stall/business. I have mistakenly let someone else log in to the app using the last 4 digits of my mobile number; now I have been logged out of the app, what do I do?
The NETSBiz App cannot be logged in on multiple devices with the same mobile number at any given time. When the same mobile number is logged in to another mobile device, there will be an auto log-out on the mobile device which was logged in earlier.

To log in again, simply scan the QR label and enter the last 4 digits of your mobile phone. Once you are logged in, the other user will be logged out automatically.

If you are the business owner/ manager and you intend to grant payment notification access to a person, please communicate with the person to enter his/ her own mobile number to log in. Please also ensure that you have added that person’s mobile number on the NETSBiz App before asking the person to log in.

Will I be logged out once I close the NETSBiz App?

No, you will be logged in even after closing the app. You will only be logged out if you select “Log Out” in the “Settings” page.

I am a business owner with 2 (or more) different businesses registered under different Merchant IDs, can I view the payment notifications of both businesses on the NETSBiz App?

No. You are only able to view the payment notifications from the business which is tagged to the MID of the QR label you have last scanned. For instance, if you log in by scanning the QR of Business A, then you will receive payment notifications of Business A; to receive the payment notifications of Business B, log out from the app session of Business A and scan the QR label tagged to Business B.

I could not receive voice alert notifications, what do I do?

First, ensure that you have enabled voice alerts for your NETSBiz App. To check this, go to the ‘Settings’ Function of your app, and select ‘Notifications’.

If it was enabled, check on the settings of your mobile device by accessing : Settings >> Accessibility >> Text-to-Speech >> Select Google Text-to-Speech Engine.

What Android and iOS versions are supported by the NETSBiz App?

The NETSBiz App supports Android version 5.0 and above, as well as, iOS version 10.0 and above.

I was blocked from the NETSBiz App after keying in wrong OTPs, what happened and what do I do?

When you fail 5 OTP verifications consecutively, the App will block you as a spam-preventive measure. Please be reminded to check that the OTP prefix matches the one on the NETSBiz App before submitting the OTP.

If you have keyed in 5 wrong OTPs consecutively, please contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) and we will assist to unblock your account.

SGQR Label

How do QR payments work?

QR codes are a form of bar code that has your unique merchant information securely embedded within. Your customer will just need to scan the QR with a payment app, and enter the payment amount to make payment.

What is SGQR?

The Singapore Quick Response Code (SGQR) is an industry initiative co-led by MAS and IMDA to streamline QR payments into a single SGQR label for consumer payments. As a merchant, this means you will only need to display one QR Label – the SGQR – which consolidates the payment schemes of your choice.

What if I already have an SGQR sticker?

You can provide us with your SGQR ID. The SGQR can be found on the top right hand corner of your SGQR sticker. You will receive a replacement SGQR sticker, with both the payment logos of NETS and your existing merchant acquirer(s).

SGQR Stickers

Why accept QR payments?
  • Grow your business. Attract customers who may not have sufficient cash. Tap on a large base of NETS users. Consumers with any of the following apps can make NETS QR payments – NETSPay, DBS’ PayLah, OCBC’s Pay Anyone and UOB’s Mighty.
  • It’s quick & easy to use. You no longer need to wait for customers to enter their PIN. Your customers simply access the QR scanner within the payment app of their choice, scan the QR sticker, enter the payment amount and the payment is complete.
  • Reduce your operational costs by going cashless. Save on trips to the bank and minimise coin handling costs. You can also capture transaction amounts accurately, reducing reconciliation errors and theft.
What if I subsequently sign up with another merchant acquirer?

Your SGQR Sticker will be replaced to include the payment logos of both NETS and the merchant acquirer you sign up with.

How does my customer make payment?

1. The customer opens the payment app of their choice
2. Select ‘Scan QR’ button within app, and point camera towards the QR code
3. Enter payment amount
4. App will then display the successful payment notification

Which mobile apps can be accepted by NETS?

NETS enabled SGQR stickers can accept payments via the following mobile apps and wallets – NETSPay, DBS’ PayLah, OCBC’s Pay Anyone and UOB’s Mighty.

How do I know if payment has been made successfully?

Please check your NETSBiz App or NETS Terminal for the notification and validate that the transaction amount received is correct.

NETSBiz App:
You can either look out for the text alert and listen out for the voice alert*, or check your in-app transaction details to ensure that the payment has been made successfully.

*Please set up notifications and voice alert in the NETSBiz App to receive text and voice notifications. Voice alert is not available in iOS.

NETS Terminal:

You can look out for the successful approval on the terminal screen and printed receipt.

What is the NETSBiz App?

It allows businesses to receive notifications when a consumer-initiated payment is made via NETS QR Stickers. It also allows you to view your daily sales totals, and transaction history in real-time.

What if my transaction response differs from the customers’?

Please take the transaction approval from the NETSBiz app as the final transaction response.

Can I accept QR payments via my terminal as well?

Yes, you can request that your NETS terminals be set up to accept QR payments as well. The QR will be displayed on your terminal screen. Customers can scan the terminal and the purchase amount will be automatically captured by their payment app.

How do I perform settlement for QR transactions?

You can view your daily sales totals and your transaction history via the NETSBiz App. You can also view your transactions via mConnect, using the ‘SOF’ and ‘Channel’ fields. The ‘Channel’ column will either display ‘Terminal’ or ‘Static QR’. This reflects whether the transaction was initiated via your terminal or the SGQR sticker respectively. The transaction amounts are in SGD.

Note that if you have a terminal as well, your terminal’s daily sales total will not reflect transactions initiated via the SGQR sticker.

I am still unsure about how to process QR payments, can I request for training?

Refer to our support page for guides on digital payments and usage of the NETSBiz App. If you require further training, reach out to us at merchanttraining@nets.com.sg and we will contact you to arrange a suitable training date.

Did not find what you were looking for?

Reception

(65) 6272 0533 / (65) 6229 7201

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

We are closed on Saturdays, Sundays and Public Holidays

NETS Customer Service Hotline

(65) 6274 1212 / (65) 6229 7200

Operating Hours:

24-hour (Monday – Sunday)

NETS Main Office

351 Braddell Road #01-03
Singapore 579713

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
We are closed on Saturdays, Sundays and Public Holiday.