Commonly asked questions

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PayCollect is an electronic collections platform, which allows you to send one-time, batch or recurring request-for-payment notifications to your customers.

Your customers will receive an email or SMS notification and can pay you electronically via a secure link within the notification message.

You can track your customer’s payment status, send payment reminders and manage outstanding payments via the PayCollect web portal.

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You can set daily, weekly, monthly or yearly collections.

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  • Manage customers: You can set up customer information such as name and contact details, either individually or in bulk. Subsequently you can edit your customer details, register new customers or delete customers.
  • Manage products: You can define a list of products, which can then be linked to collection requests for ease of tracking.
  • Manage payments: You can define notification settings for overdue payment reminders
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Within the ‘Manage Collections’ function, you can cancel, waive or refund a collection request. 

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  • Your customer will receive a collection request notice via SMS and/or email.
  • Your customer can then click on a secure link to make payment via their credit/debit card or a direct debit from their bank account
  • Upon successful payment, a receipt with payment details will be displayed, which customers can screen capture and save for future reference.
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You can view details of collections requests, successful payments and payments which have been made. The reports can also be downloaded for further analysis.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)