Commonly asked questions

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The criteria for eligibility are as follows:

  • New merchants (i.e. no existing relationship with NETS)
  • Merchants who do not accept cards at point of on-boarding (i.e. without a terminal)
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Complete our application form and submit it via our online enquiry form.  

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Yes, you may apply for additional NETS QR stickers. 

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You may request for a replacement sticker. 

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A monthly subscription fee of $10 applies (waived for that month if your transaction volume exceeds SGD 10,000). Transaction fees of 0.5% also apply. 

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It allows businesses to receive notifications when a consumer-initiated payment is made via NETS QR Stickers. This helps the merchant to verify that the payment has been successfully made.

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Yes, it is free and is available for download on Android Play Stores.

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Firstly, ensure that you have downloaded the NETSBiz App onto your mobile phone from the Android Play or iOS Stores.

  1. Tap on the “Scan QR” icon on the screen and scan the QR sticker issued to you by NETS for your business. You will have to allow the NETSBiz App to use the camera function on your phone.
  2. Once you have scanned the NETS QR sticker, the app will prompt you to enter the last 4 digits of your mobile number. This is the mobile number which you have stated in your merchant application form with NETS.
  3. After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
  4. Enter the OTP within 3 minutes. If you exceed the 3 minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
  5. You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
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Once your employer/manager has authorised you to receive payment notifications, you will receive and email with a link to download the NETSBiz App.

  1. Scan the NETS QR label which is used to receive payments at your workplace. You will need to allow the NETSBiz App to use the camera function on your phone.
  2. Once you have scanned the NETS QR sticker, the app will prompt you to enter the last 4 digits of your mobile number.
  3. After you have entered the last 4 digits of your mobile number, a One-Time Passcode (OTP) will be sent to you.
  4. Enter the OTP within 3 minutes. If you exceed the 3 minute timeframe, you will have to request for another OTP by selecting “Resend OTP” on the app.
  5. You will be logged in to the app after the OTP is entered. No username or password is required to log in to the NETSBiz App. You will remain logged in, until you select the log out function in the app.
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If you are the business owner, please ensure that you are entering the last 4 digits of the mobile number which you have indicated on your NETS Application Form.

If you are a store manager/employee, kindly ensure that you have been authorized to access the app.

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If you have changed your mobile number but not your mobile phone, kindly contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg) to update your mobile number.

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If you are a store manager/worker, please inform the business owner to update your mobile number on his/her app.

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Yes. However, you will have to download the NETSBiz App on your new mobile phone and log in by scanning the QR code of your business (if you are the owner) or the QR code at your workplace (if you are an employee).

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No. You can only be logged in to the NETSBiz App on one mobile device with your mobile number at any given time. If you log in to NETSBiz App on a second device, you will be automatically logged out on your first mobile device.

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Yes.

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If you have been receiving numerous OTPs, it is possible that someone else is trying to log in to the app using your mobile number. Kindly contact our customer service center at 6274 1212 or email  info@nets.com.sg for further assistance.

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Please check if you are connected to the internet as you will need an Internet connection to receive notifications from NETSBiz App. Please also ensure that you have the latest version of the NETSBiz App.

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You may ask the consumers to show you their payment confirmation on their mobile phones.

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The amount shown on the NETSBiz App is the amount you have received from the consumer. The consumer may have entered the wrong price. You can request that the consumer makes another transaction by scanning the NETS QR sticker, and entering the difference in price. For example, if the food is $3 and you have only received $2, you can ask the consumer to scan your NETS QR Sticker again and enter $1 for payment.

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To view the transaction history, click on the “History” icon on the top left hand corner within the homepage.

To see the details of a particular transaction, simply tap on that transaction in the transaction history page. Under this page, you can print the receipt by connecting to your mobile phone to a printer via Bluetooth.

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No, the refund function is not currently available on the NETSBiz App.

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To add users, tap on the “Settings” icon on the top right hand corner of the homepage. Go to “Manage Users”. If you wish to grant a user to have access to receive payment notifications for all the terminals/ NETS QR stickers, then select “Manager(s)” and key in the mobile phone number of the person you are adding. If you wish to grant a user to have access to receive payment notifications of a particular terminal/NETS QR Sticker, select the terminal/NETS QR Sticker under “Worker(s)” and key in the mobile phone number of the person you are adding.

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A business owner is the user whose mobile number is registered with NETS and has the access to the payment notifications of all the branches in the business. A business owner is also the only user who is able to add both managers and workers to access the payment notifications on the app.

A manager is added by the business owner to have access to payment notifications of all the stall branches in the business. A manager is able to add other workers to access payment notifications, but is unable to add other managers on the app.

A worker is added by the business owner or the manager to have access to payment notifications of the particular stall he/she works at. A worker is unable to add anyone to receive payment notifications on the app.

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Yes, if you are added as a manager, you will be able to add other users within the ‘Worker’ role. However, you will not be able to add another manager.

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No, if you are added as a worker by the business owner or manager, you will not be able to add other users to receive payment notifications on the app.

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The NETSBiz app does not currently support foreign mobile numbers.

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If your employer/manager has granted you access to receive payment notifications, you will receive an SMS with a link to download the NETSBiz App.

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Go to “Settings” and select “Manage Users” to view the list of users. Click on the user whom you wish to remove. A “Remove” pop-up will appear. Click on “Remove” to remove the user. Once you have removed the user, the particular user will be logged out of the app on his/her mobile phone automatically.

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For ease of tracking, you can rename your Terminal IDs. Go to “Settings” and select “Terminal ID(s)”. Click on the Terminal ID which you wish to name. Enter the new name for the Terminal ID. Please note there is a limit of 15 characters, including spacing.

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To mute voice notifications, go to “Settings” and select “Notifications”. Tap on “Voice Alert” and toggle the icon to the left. To stop payment notification messages from appearing on your phone: go to “Settings” and select “Notifications”. After that, tap on “Notification” and toggle the icon to the left.

You may also choose to log out of the app to stop receiving payment notifications. Go to “Settings” and select “Log Out”. However, once you have logged out from the app, you will have to log in again by scanning the QR label, entering the last 4 digits of your mobile number and keying in the OTP received.

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Go to “Settings” and Select “Language”. The NETSBiz App currently supports English and Chinese. 

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The NETSBiz App cannot be logged in on multiple devices with the same mobile number at any given time. When the same mobile number is logged in to another mobile device, there will be an auto log-out on the mobile device which was logged in earlier.

To log in again, simply scan the QR label and enter the last 4 digits of your mobile phone. Once you are logged in, the other user will be logged out automatically.

If you are the business owner/ manager and you intend to grant payment notification access to a person, please communicate with the person to enter his/ her own mobile number to log in. Please also ensure that you have added that person’s mobile number on the NETSBiz App before asking the person to log in.

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No, you will be logged in even after closing the app. You will only be logged out if you select “Log Out” in the “Settings” page.

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No. You are only able to view the payment notifications from the business which is tagged to the MID of the QR label you have last scanned. For instance, if you log in by scanning the QR of Business A, then you will receive payment notifications of Business A; to receive the payment notifications of Business B, log out from the app session of Business A and scan the QR label tagged to Business B.

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First, ensure that you have enabled voice alerts for your NETSBiz App. To check this, go to the ‘Settings’ Function of your app, and select ‘Notifications’.

If it was enabled, check on the settings of your mobile device by accessing : Settings >> Accessibility >> Text-to-Speech >> Select Google Text-to-Speech Engine.

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The NETSBiz App supports Android version 5.0 and above, as well as, iOS version 10.0 and above.

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When you fail 5 OTP verifications consecutively, the App will block you as a spam-preventive measure. Please be reminded to check that the OTP prefix matches the one on the NETSBiz App before submitting the OTP.

If you have keyed in 5 wrong OTPs consecutively, please contact the NETS customer service (by calling 6274 1212 or writing in to info@nets.com.sg ) and we will assist to unblock your account.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)