Commonly asked questions

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A 3-pin power-point and a direct telephone line without call waiting service are required to be ready before installation of the terminal(s).

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Unlike traditional wired terminals using telephone lines or LAN points to function, wireless terminals use mobile data connectivity or WiFi. As such, our wireless terminals can be deployed to virtually any location where there is wireless network coverage, enabling acceptance of payment transactions on-the-go.

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Yes, NETS will apply for the mobile data service on your company’s behalf.

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No, consumer mobile data SIM cards cannot be used in any NETS wireless terminals. NETS wireless terminals can only work with NETS-supplied SIM cards. As security and quality of service is a priority for our wireless terminals, NETS has worked with the telecommunications companies to ensure this.

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NETS will provide a single-invoice billing for the convenience of our merchants.

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NETS wireless terminals are meant to be fully portable when charged. Depending on the merchant’s business requirements, there are different terminal models available. The battery of the terminal functions similarly to a mobile phone, with X hours of standby time and Y hours of usage time. If full portability is not required, a 3-­pin power plug can be plugged in to ensure uninterrupted power supply.

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All transaction amounts will be credited to the merchant’s designated bank account on the next working day.

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Yes, training will be conducted at the point of delivery/collection. Should you require additional training, please submit your request to merchanttraining@nets.com.sg

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Please refer to our price guide for our charges. For further clarification, you can submit an online enquiry form.

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Yes, 3 rolls of receipt paper per terminal will be provided free during the installation of the terminal(s). Subsequent receipt paper can be procured at your own cost via NETS authorised suppliers.

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The paper rolls for NETS wired/wireless terminals are available from these authorised suppliers: 

  • Legend Office Supplies: 67598520
  • SME Printing: 67582328
  • Toprint Computer Suppliers: 6477 6668 / 6477 6780
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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)