Commonly asked questions

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eNETS Credit allows your customers to make payments online using their international (Visa/Mastercard/AMEX) Credit/Debit Cards.

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Yes, eNETS Credit supports major currencies such as SGD, USD, JPY, CNY, AUD, NZD and GBP.

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Our eNETS APIs support Credit/Debit payment pages that are optimized for viewing on mobile/tablet devices.

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You can complete the application form. Thereafter, please submit via enquiry form through the ‘Help & Contact’ page.

 

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To begin development, you will need an API key and secret, as well as UMID.

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3-D Secure is a protocol designed to be an added layer of security for online credit and debit card transactions. It was developed by Visa for the improvement of security in Internet payments and offered to customers as the Verified by Visa service. Services based on the protocol have also been adopted by MasterCard, under the name MasterCard SecureCode, and by JCB International as J/Secure.

eNETS Payment Gateway is compliant to both the 3-D Secure protocols provided by Visa (Verified by Visa) and MasterCard (MasterCard SecureCode). A credit/debit card transaction going through eNETS will be redirected to a website of the card’s issuing bank for authorisation of the online transaction. Authorisation is provided by the cardholder through the entry of a one-time-password (OTP).

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The main advantage for merchants is the reduction of "unauthorised transaction" chargebacks. Merchants may not be fully liable for chargebacks should a customer dispute on the online transaction.

For cardholders, it decreases the risk of other people using their cards fraudulently on the Internet for payments, as the cardholders will be prompted to provide the one-time-password (OTP) for authorisation of the online transaction.

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For consumers, the consumer debit/credit card limits apply.

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You can download the Change Request Form here. Complete the form and email it to info@nets.com.sg. It will take 3 working days to process your request. The increase of the transaction limits is subjected to approval of our Risk Management department.

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You can download the Credit Refund Form here. Complete the form and email to info@nets.com.sg . Kindly note that the process will require at least 7 working days.

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A Credit Card allows a consumer to access funds in a credit line set aside for that user. A Debit Card is a payment card where funds are withdrawn directly from the cardholder's banking account.

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Sales: This transaction validates that adequate funds exist in the cardholder’s account to cover the charge. It also initiates the settling of funds. It is usually performed for transactions where the goods or services are provided at the same time as the payment.

Authorize & Capture, or Auth/Capture: Allows you to authorise the availability of funds for a transaction but delay the capture of funds until a later time. This is often useful for merchants who have a delayed order fulfillment process. Authorize & Capture also enables merchants to modify the original authorisation amount due to order changes occurring after the initial order is placed, such as taxes, shipping or gratuity. Once an authorisation has been made, you can capture either a partial amount or the full amount of the authorisation. You can attempt to capture without a reauthorisation from one day to 14 days of the authorisation period, but eNETS cannot ensure that 100% of the funds will be available after the five days honour period as this is controlled by the Issuing Bank of credit card.

Refund: This transaction refunds the money to the cardholder as a result of conditions such as return of goods or incomplete/unsatisfactory/terminated service.

Reversal: This is a void transaction. If a credit card transaction has not been settled yet, the transaction can be voided. The following transactions can be voided – Authorize, Sale, Capture and Refund. A typical reason for void is to reverse an unintentional error e.g., customer gave a different credit card from the one he/she intended to charge. Reversal would cancel the previous Sale, Capture or Refund transaction. Reversal of an authorisation will prevent a capture from being performed on that authorisation code.

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If you intend to change or renew the SSL certificates, please provide the following information to eNETS at least 3 weeks in advance before you implement the changes on your end:

a) UAT Certificates

i) CA Root Certificates 
ii) Intermediate Certificates /Chain Certificates (if any)

b) Production Certificates

i) CA Root Certificates
ii) Intermediate Certificates /Chain Certificates (if any)

Pre-production

  • The CA Root/Intermediate UAT Certificates will be loaded onto the eNETS UAT environment. You are required to perform at least one round of testing to ensure that end-to-end transaction flows are normal with the new certificates.
  • The CA Root/Intermediate UAT and Production Certificates should be identical.
  • Only upon successful completion of testing in UAT environment, the Production Root/Intermediate certificates will then be loaded onto the eNETS Production environment.
  • Both Production and Merchant’s UAT CA Root/Intermediate Certificates will be verified by eNETS before loading onto the eNETS system.
  • eNETS reserves the rights to reject loading the certificates without getting prior approval from merchants if the CA Root Certificates are suspected or found to be causing abnormalities to the eNETS system. In such scenarios. eNETS will inform the merchant before or after removal depending on the situation.

Post Production

  • eNETS reserves the rights to remove the Merchant’s CA Root Certificates at any point of time without getting prior approval if the CA Root Certificates are suspected or found to be causing abnormalities to the eNETS system. In such scenarios, eNETS will inform the merchant before or after removal depending on the situation.
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eNETS will be refreshing the IP caching on a scheduled weekly basis to support merchant’s change of IP address.

  • eNETS will not be able to refresh the system on emergency basis as the refresh exercise will affects the whole gateway.
  • For change of your IP address, please inform eNETS at least 2 weeks in advance before you implement the changes on your end. eNETS will update you on the next scheduled refresh of our system so that your new IP address will be registered.

Please note that if you do change your IP address on an ad-hoc basis (without informing eNETS), you may need to roll back to the original IP address to restore the service.

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If you are using any of the eNETS features and services listed below, you will need to adhere to the above listed processes for Certification upload (Point 1) and Change of IP address (Point 2). The impacts for deviation from the processes are listed as follows:

  • eNETS Notifications feature
    Impact: Services to consumers will be disrupted as merchants will not receive the Server to Server notifications and responses.
  • Credit Merchants using eNETS POST response (Server to Server response)
    Impact: eNETS will not be able to send the Post responses (server to server response) for the final transaction status. 
    ⇒ However, Consumers and Merchants will receive the browser responses if consumers do not close the browser and disable the pop-up blocker.
  • Debit Merchants using eNETS Transaction End (Server to Server response)
    Impact: eNETS will not be able to send the Transaction end responses (server to server response) for the final transaction status. 
    ⇒ However, Consumers and Merchants will receive the browser responses if consumers do not close the browser and disable the pop-up blocker.
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You can login to our Admin Portal at https://admin.enets.sg/enets2_admin to view your online transaction reports.

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For access to eNETS admin portal, if you have forgotten your password, you can reset your password by using the “Forgot Password” function.

A Temporary Password will be sent to your registered email address that is tied to your merchant profile. You will need to login using your Temporary Password within 3 working days.

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Due to security restrictions, the Temporary Password can only be sent to a single email address. Hence, if you have more than one email address tied to your merchant profile, you will encounter the error message “More than one email address is registered”.

  1. If you require more than 1 email address tied to your merchant profile,
  1. To remove the additional email addresses:
    • Please submit the eNETS Service Change Request Form to info@nets.com.sg.
    • After the additional email addresses are successfully removed, you may proceed to reset your password using the “Forgot Password” function on eNETS Administration Portal. 
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The eNETS Admin Portal password is valid for 90 days. Every 90 days, the user will be prompted to change the password.

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User will be prompted to change their password.

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If the user enters the wrong password more than 3 times, the account will be locked.

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The counter will reset the number of tries to 0 once the user has entered the correct password.

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No. The audit log will only reflect log activity upon successful login to the admin portal.

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No, there isn't a timeframe that merchant needs to login before the password expires. 

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Yes, when the password is reset, the user will receive an email notification with a temporary password. The user will need to login to eNETS admin portal within 3 working days.

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Please submit the Password Reset form to info@nets.com.sg for any further queries and assistance.

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No. You may bring any transaction discrepancies to us immediately by contacting our 24-hour NETS Customer Service Hotline at 6274 1212.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)