MyDebit

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MyDebit is a Malaysian debit card scheme or ATM card issued by 22 banks, with 43 million cards in circulation.   

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Every year, Malaysians make close to a million visits to Singapore, spending more than SGD 800 million in yearly tourism receipts.

Accepting MyDebit cards means that your Malaysian consumers never have to miss out on purchases due to insufficient cash.

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A transaction fee of 1.8% will apply for each MyDebit transaction. 

For new merchants, this transaction fee is in addition to initial terminal set up charges and monthly fees relating to terminal subscription/NETS transactions. 

For existing merchants adding on MyDebit acceptance, the following initial set up charges will be assessed: 

  • $50 transport fee (per location) 
  • $10 for the configuration of MyDebit (per terminal) 
  • $10 for the retrieval of the old terminal (per terminal)
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The terminal models which currently support MyDebit transactions are ICT 220/250 and IWL 250.

If your terminal model is not supported and you wish to apply, NETS will facilitate a terminal upgrade. The above stated charges will apply.

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Please complete the Application for NETS Terminals and SGQR Stickers form and submit it via email to info@nets.com.sg.   

If you have multiple terminals, please note that by applying for MyDebit acceptance, you will be set up for MyDebit acceptance across all your NETS terminals.

Upon receipt of your request, NETS will contact you to complete the application process and arrange for an appointment to configure your terminal for MyDebit acceptance.

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MyDebit purchases can be made with PIN, or via contactless transaction. A threshold of SGD 70 applies for contactless transactions, upon which customers will be prompted to enter their PIN. Daily limits may apply as per each cardholder’s bank policy.

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Step 1: Select ↓ to find “MYDEBIT”

Step 2: Select “Purchase” to enter transaction amount

Step 3: Enter Reference number (Ref No.)

Step 4: Insert/Wave MyDebit card

Step 5: Customer keys in PIN (for Contact or Contactless $>70)

Step 6: Receipt is printed

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You will be given a MyDebit acceptance decal to be placed within your stores.

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Consumers can refer to their purchase receipt to view the transaction amount in both SGD and MYR, as well as the exchange rate applied.  

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You can void a transaction within the same day of the transaction. Please note that merchants can only void a transaction once.

Should the void transaction fail, you may like to refund the customer in cash. For cash refunds, please record details of refund and obtain the customer’s signature as acknowledgement. This would serve as supporting documentation, in the unfortunate scenario of a customer dispute.

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Step 1: Select ↓ to find “MYDEBIT”

Step 2: Select “Void”

Step 3: Select “1. RETR from Term Log”

Step 4: Enter “Sequence Number:” (i.e. Previous transaction STAN No.)

Step 5: Confirms Details and press “Enter”

Step 6: Enter Reference number (Ref No.)

Step 7: Insert/Wave MyDebit card

Step 8: Receipt is printed

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Payments will be credited into your account in SGD the next day, similar per other NETS transactions.

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You can view MyDebit transactions on the mConnect Portal, under the cross-border section, in the Daily Settlement view.

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Please reach out to us at merchanttraining@nets.com.sg, and we will contact you to arrange a suitable training date.

WeChat Pay

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You can accept overseas wallets by applying for the NETS QR service.  You can choose to sign up for NETS QR either via a NETS Terminal, an SGQR sticker or both. Tourists will scan the NETS QR with their mobile payment app to make payment.

As a NETS QR merchant, you will also by default be able to accept local QR payments via the following mobile apps and wallets - NETSPay, DBS’ PayLah, OCBC’s Pay Anyone and UOB’s Mighty.

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At the moment, only WeChat Pay is available. We will be accepting more wallets in the near future.

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Please indicate your interest to us via the Online Enquiry button. 

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Please complete the Application for NETS Terminals and SGQR Stickers form and submit it via the Online Enquiry button.  

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  1. Consumer scans QR with their payment app
  2. Amount will be displayed to the consumer in their local currency
  3. Consumer confirms payment and transaction is complete
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  1. Consumer scans QR with their payment app
  2. Consumer keys in amount to be paid
  3. Amount will be converted and displayed to the consumer in their local currency
  4. Consumer confirms payment and transaction is complete
  5. Merchant receives confirmation via the NETSBiz App
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You will be given an acceptance decal to be placed within your stores.

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You can verify payment by viewing the successful payment notification via your NETSBiz App.

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It allows businesses to receive notifications when a consumer-initiated payment is made via NETS QR Stickers. It also allows you view your daily sales totals, and transaction history in real-time.

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For transactions made via SGQR stickers, consumers may view the information via the ‘Transaction History’ feature in WeChat Pay.

For transactions made via NETS QR on terminal, a copy of the receipt will be printed from the terminal by default for the consumer to keep.

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Merchants should always deem the successful payment notification from the NETSBiz App (for SGQR stickers) or terminal (for NETS QR on terminal) as the final transaction response.

For example, if the consumer’s mobile phone indicates a successful transaction, but your terminal reflects the transaction as unsuccessful, the transaction did not go through. You can opt to attempt to perform the transaction again.

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For transactions initiated via the SGQR sticker, you can view your daily sales totals and your transaction history via the NETSBiz App.

Please note that your terminal's daily sales total will not reflect transactions initiated via the SGQR sticker.

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In your mConnect Portal, you can view transactions by referring to the ‘Source of Funds’ column, which will reflect the name of the wallet used by the consumer. The ‘Channel’ column will either display ‘Terminal’ or ‘Static QR’. This reflects whether the transaction was initiated via your terminal or the SGQR sticker respectively. The transaction amounts displayed are in SGD.

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The payments will be credited to your account in SGD. Transaction amounts will be displayed in SGD on the printed receipt.

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QR codes are a form of bar code that has your unique merchant information securely embedded within. Your customer will just need to scan the QR with a payment app, and enter the payment amount to make payment.

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The Singapore Quick Response Code (“SGQR”) is an industry initiative co-led by MAS and IMDA to streamline QR payments into a single SGQR sticker for consumer payments. As a merchant, this means you will only need to display one QR Label – the SGQR – which consolidates the payment schemes of your choice. 

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You can provide us with your SGQR ID. You will receive a replacement SGQR sticker, with both the payment logos of NETS and your existing merchant acquirer(s).

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Your SGQR sticker will be replaced to include the payment logos of both NETS and the merchant acquirer you sign up with.

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Refer to our acceptance guide or write to reach out to us at merchanttraining@nets.com.sg and we will contact you to arrange a suitable training date.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)