General

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You can accept overseas wallets by applying for the NETS QR service.  You can choose to sign up for NETS QR either via a NETS Terminal, an SGQR sticker or both. Tourists will scan the NETS QR with their mobile payment app to make payment.

As a NETS QR merchant, you will also by default be able to accept local QR payments via the following mobile apps and wallets - NETSPay, DBS’ PayLah, OCBC’s Pay Anyone and UOB’s Mighty.

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At the moment, only WeChat Pay is available. We will be accepting more wallets in the near future.

Application

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Please indicate your interest to us via the Online Enquiry button. You will have the option of applying for NETS QR, via your terminal or a SGQR sticker.

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Please complete this application form and submit it via the Online Enquiry button.  

You have the option of applying for NETS QR via your terminal or by requesting for a SGQR sticker.

How It Works

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  1. Consumer scans QR with their payment app
  2. Amount will be displayed to the consumer in their local currency
  3. Consumer confirms payment and transaction is complete
  4. Merchant receives confirmation via the NETSBiz App
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  1. Consumer scans QR with their payment app
  2. Consumer keys in amount to be paid
  3. Amount will be converted and displayed to the consumer in their local currency
  4. Consumer confirms payment and transaction is complete
  5. Merchant receives confirmation via the NETSBiz App
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You will be given a WeChat Pay acceptance decal to put up within your stores.

Please note that for SGQR Stickers, the sticker will only display the local wallet logos, even if you have chosen to enable a foreign wallet.

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You can verify payment by viewing the successful payment notification via your NETSBiz App.

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It allows businesses to receive notifications when a consumer-initiated payment is made via NETS QR Stickers. It also allows you view your daily sales totals, and transaction history in real-time.

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For transactions made via SGQR stickers, consumers may view the information via the ‘Transaction History’ feature in WeChat Pay.

For transactions made via NETS QR on terminal, a copy of the receipt will be printed from the terminal by default for the consumer to keep.

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Merchants should always deem the successful payment notification from the NETSBiz App (for SGQR stickers) or terminal (for NETS QR on terminal) as the final transaction response.

For example, if the consumer’s mobile phone indicates a successful transaction, but your terminal reflects the transaction as unsuccessful, the transaction did not go through. You can opt to attempt to perform the transaction again.

Reporting/Settlement

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For transactions initiated via the SGQR sticker, you can view your daily sales totals and your transaction history via the NETSBiz App.

For merchants with terminals as well, please note that for transactions initiated via the SGQR sticker, your daily sales total will not be reflected in your terminal settlement.

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In your mConnect Portal, you can view transactions by referring to the ‘Source of Funds’ column, which will reflect the name of the wallet used by the consumer. The ‘Channel’ column will either display ‘Terminal’ or ‘Static QR’. This reflects whether the transaction was initiated via your terminal or the SGQR sticker respectively. The transaction amounts displayed are in SGD.

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The payments will be credited to your account in SGD. Transaction amounts will be displayed in SGD on the printed receipt.

SGQR

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QR codes are a form of bar code that has your unique merchant information securely embedded within. Your customer will just need to scan the QR with a payment app, and enter the payment amount to make payment.

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The Singapore Quick Response Code (“SGQR”) is an industry initiative co-led by MAS and IMDA to streamline QR payments into a single SGQR sticker for consumer payments. As a merchant, this means you will only need to display one QR Label – the SGQR – which consolidates the payment schemes of your choice. 

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You can provide us with your SGQR ID. You will receive a replacement SGQR sticker, with both the payment logos of NETS and your existing merchant acquirer(s).

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Your SGQR sticker will be replaced to include the payment logos of both NETS and the merchant acquirer you sign up with.

Training

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Refer to our acceptance guide or write to reach out to us at merchanttraining@nets.com.sg and we will contact you to arrange a suitable training date.

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Reception

(65) 6272 0533

NETS Customer Service Hotline

(65) 6274 1212

Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)

8:30am to 12:30pm (Saturdays)

We are closed on Sundays and Public Holidays

Operating Hours:

24-hour (Monday - Sunday)

NETS Main Office

298 Tiong Bahru Road #06-01 Central Plaza
Singapore 168730


Operating Hours:

8:30am to 5:30pm (Mondays -Fridays)
8:30am to 12:30pm (Saturdays)