NETS has enabled up to five days of transactions for viewing to ensure that consumers do not have to wait too long for the downloading and display of the transactions. We will continue to monitor the demand and take into consideration suggestions from NETS CashCard holders should there be a need to make any adjustments.

Yes, in order to shorten the processing time, signing up for this service is necessary so that we can quickly retrieve your records from our database each time you make a transaction details request.

No. It is provided to you by NETS free-of-charge.

All you need to provide is your 16-digit NETS CashCard CAN number that is found on the back of your NETS CashCard.

The 16-digit NETS CashCard CAN number is found on the back of your NETS CashCard, on the bottom left hand corner.

No password is required to access the service.

You can log in to view your transaction details after 2 working days from the date of sign-up.

NETS needs sufficient processing time to load your transactions into a separate database available for access to this service only.

You can view up to five days of NETS CashCard transactions starting from the date of sign up for the service. For e.g., if you sign up for the View NETS CashCard Transactions service today, you can log in 2 working days later to view your Transactions. You will only be able to view the full previous five days' transactions from the sixth day onwards.

The data displayed are only for transactions that have been submitted by the merchant. A delay in settlement by the merchant will mean the transactions will not appear on your statement until it has been settled.

This could be due to:

• Excessive traffic at the NETS website. There could be a large number of users logging on at the same time to use view their transactions. You may want to try again later.
• Slow or faulty Internet connection. You may want to check your Internet connection.

This could be due to:

• Expired/refunded NETS CashCard- The NETS CashCard transactions for expired/refunded NETS CashCards will not be displayed.
• Inactive account- If you have not login to view your transactions for a consecutive period of 3 months, your registered NETS CashCard CAN number will automatically be removed from our system for the View NETS CashCard Transactions Service. In order to view your NETS CashCard Transactions, you will be required to sign up your NETS CashCard CAN number again.

The system retrieves records based on the NETS CashCard CAN number that is entered when signing up for the View NETS CashCard Transactions service. If you are concerned about privacy or security, please ensure that you keep your NETS CashCard safe so that no one can obtain your NETS CashCard CAN number.

• An ATM statement print-out available at any ATM in Singapore There will be a $0.20 charge per statement print out.
• Self-service terminals located at carparks. There is a $0.10 - 0.20 charge per statement printed depending on the operators' charges

The smart chip of your NETS CashCard records stores your last 25 NETS CashCard transactions directly after each transactions. However, with the View NETS CashCard Transactions service, it retrieves the transactions log directly from our NETS system that is updated only when our merchants complete their settlement. If the merchants' settlement was not provided on time, your transactions statement may not show the particular transactions.

Kindly contact Customer Service at 6274 1212 or email info@nets.com.sg for assistance

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The "View NETS CashCard Transactions" service is an online service that allows you to view and track your last 25 NETS CashCard Transactions by simply inserting your NETS CashCard into the smartcard reader attached to your computer/laptop.

The smart chip of your NETS CashCard records can only store your last 25 NETS CashCard Transactions.

No registration is required. As long as you have a PCSC smartcard reader attached to your computer/laptop, you can simply insert your NETS CashCard into the reader and your last 25 NETS CashCard Transactions will automatically be displayed on the screen.

No. It is provided to you by NETS free-of-charge.

No password is required to access the service.

You can view up to the last 25 NETS CashCard Transactions that is logged in your NETS CashCard.

The smart chip of your NETS CashCard records can only store your last 25 NETS CashCard transactions but the data displayed via entering your 16-digit CAN number is for transactions that have been submitted by the merchants. A delay in settlement by the merchant will mean the transactions will not appear on your statement until it has been settled.

This could be due to expired/refunded NETS CashCard. The NETS CashCard transactions for expired/refunded NETS CashCards will not be displayed.

• An ATM statement print-out available at any ATM in Singapore There will be a $0.20 charge per statement print out.
• Self-service terminals located at carparks. There is a $0.10 - 0.20 charge per statement printed depending on the operators' charges.

I would like further assistance on the View NETS CashCard Transactions History, who can help me?

Kindly contact NETS Sales and Customer Service Department at 6274 1212 or email info@nets.com.sg for assistance.

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Simply click here http://www.nets.com.sg/consumers/cashcard_expiry.asp and select Check NETS CashCard Expiry and enter your 16-digit CAN number and the system will display your NETS CashCard expiry.

You may obtain the refund on your NETS CashCard via:

i.		Any Automated Teller Machine (ATM) of DBS/POSBank, OCBC and UOB.
ii.		Any bank branch of DBS/POSBank, OCBC and UOB

To do a refund at a bank counter:

• Get a NETS CashCard® Refund Form from the bank teller.
• Fill up the form legibly
• Tear and keep the last copy of the refund form
• Insert your NETS CashCard® and the form into the NETS CashCard® Refund Envelopes (also available from the teller)
• Seal the envelope
• Deposit the envelopes into the NETS CashCard® Refund Box located at the counter.

Note: NETS CashCard carries with it the risks attribute of cash. NETS and the bank will not be liable for the remaining balance in the NETS CashCard deposited with this service request. NETS will credit the balance to your account within 14 working days upon our receipt of the NETS CashCard. NETS will not held responsible for any missing NETS CashCard in the mail.

iii.		NETS office at 298 Tiong Bahru Road #04-01/06 Central Plaza (beside Tiong Bahru Plaza) during office hours
		Monday to Friday: 9am to 5pm Saturday: 9am to 12pm

Please note that refunds for some organization specific NETS CashCard® cannot be obtained at the ATMs. Please refer to the respective organizations on the necessary arrangement.

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The NETS CashCard Online Payment Service is an online payment platform for consumers to make payments for their online purchases at selected merchants via a NETS CashCard inserted into a PCSC smartcard reader.

The NETS CashCard Online Payment Service is an additional mode of payment when you shop online.

As the NETS CashCard is anonymous, no registration is required.

It is a good way to pay for small value ticket goods and services instead of paying via credit or debit cards whereby you may be subjected to additional surcharge

NETS CashCard online payment is very safe as user does not transmit pin or password over the internet. The transaction is directly debited from the physical NETS CashCard over a secure session.

All you need to do is to have a PCSC compliant smartcard reader attached to your computer or laptop, download the driver and you can start using the NETS CashCard Online Payment Service.

There is no link to your Internet Banking service with your bank

There is no minimum amount of value that you need to store in your NETS CashCard in order to perform an online purchase transactions. As long as the value of your purchase is less than the amount in your NETS CashCard, you will be able to make your purchase online.

As like a normal NETS CashCard, the maximum amount that a NETS CashCard can store is $500.

No, there is no minimum amount of spending required.

No, there is no surcharge for using the NETS CashCard Online Payment Service.

There is no fixed value of an online NETS CashCard purchase as this is dependent on the quantity and the value of products that the merchant offers.

There is no need to install any software in order to use the NETS CashCard Online Payment Service. Simply plug your PCSC smartcard reader into your computer or laptop and depending on your computer or laptop configuration, you may be required to install the driver for the smartcard reader. Whenever you are at the online merchants’ website, you can make a payment by inserting your NETS CashCard into the smartcard reader.

There is no user ID or password required in order to make an online payment using NETS CashCard.

You can contact our Customer Service at 62741212 or email at info@nets.com.sg.

If the value of your purchase is more than the amount in your NETS CashCard, you will be unable to perform the purchase. You will need to Top-up your NETS CashCard in order to complete the purchase.

At the moment only online Top-up via Credit Cards is available.

Alternatively, you can perform a Top-up at any of the 3,000 Top-up points located island-wide:

• 7-Eleven Convenience Stores
• ATMs of DBS/POSB, OCBC and UOB
• AXS Stations
• Selected Carparks
• Selected Shell and ExxonMobil Petrol Stations

Once a transactions has been approved and funds have been deducted from your NETS CashCard, you are not allowed to cancel your transaction.

I have performed an online Purchase Transaction, the amount has been deducted from my NETS CashCard but the merchant claimed non-receipt of my funds, what should I do?

Like cash, it is considered lost. It can be picked up and used by anybody.

As NETS CashCards are anonymous and needs no registration, the NETS CashCard Online Payment System is unable to detect and deactivate your lost NETS CashCard even if a report is made on its lost.

The NETS CashCard Online Payment Service is not using the same application as the eWallet service. There is no need to download any application for this new service. All you need is a PCSC smartcard reader to be connected to your computer/laptop.

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You can contact our Customer Service Call Centre at 62741212 or email at info@nets.com.sg and our sales staff will be in contact with you.

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PCSC stands for Personal Computer Smart Card compliant smartcard reader which can be attached to a computer/ laptop via a standard USB port.

It is a plug and play technology. But depending on the computer/laptop configuration, these readers require the installation of drivers that is normally packaged together with the smartcard reader at the point of purchase.

Depending on the configuration of the consumer’s computer/laptop, there may be a need to download JAVA Runtime Environment before the consumer can make an online Top-up. The user will be prompted automatically to request for the download.

The PCSC compliant readers can be purchased online http://www.desource.com.sg and at all CyberActive and Juzz1 outlets.

The approximate price of a PSCS compliant smartcard reader lies in the range of S$40 - S$80.

The sizes vary, depending on the model and type of smartcard reader that you purchase.

Simply attach the smartcard reader to your computer/laptop. Depending on your computer/laptop configuration, you may need to install the driver that is normally packaged together with the smartcard reader at the point of purchase.

Depending on the configuration of your computer/laptop, you will be prompted when you attach the smartcard reader to your computer/laptop.

As long as the smartcard reader is PCSC compliant, you should be able to use it. There is no security issue with sharing smartcard reader.

No, the current smartcard reader for your eWallet is a proprietary reader but the PCSC smartcard reader required for the NETS CashCard Online Top-up service is a PCSC compliant reader. Hence, you will not be able to use them interchangeably.

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