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What is eNETS Direct Debit?

eNETS Direct Debit enables merchants to accept online payments on their websites from Internet Banking users using their bank accounts. Direct debit requires the consumer to authenticate himself using his Internet Banking PIN, UserID and token and this greatly reduces the risk of fraud.

eNETS is available to Singapore consumers with DBS/POSB, OCBC, UOB or Citibank Internet Banking accounts. Together, they cover the majority of Singapore Internet Banking users.

eNETS Features

• We enable direct debit payments

  Internet banking users to make a payment from their bank account on a real-time basis.

  In Singapore consumers with DBS/POSB, OCBC, UOB or Citibank Internet Banking accounts can use this service. This accounts for the majority of Singapore Internet bank users.

• Supports major browsers and mobile platforms
• The eNETS platform is Payment Card Industry (PCI) compliant

eNETS Benefits

• Trusted & Reliable

  Processing online payment for major corporations & Government Agencies in Singapore, Hong Kong & Macau.

  NETS, our parent company is wholly owned by the DBS, OCBC and UOB.

  Our clientele includes major corporations and government entities in Singapore, Hong Kong and Macau.

  Payment Card Industry Data Security Standards (PCI DSS) Compliant.

• Complete Products & Services

  Flexible online payment solution that accepts direct debit.

  The only payment gateway in Singapore that offers direct debit payments, covering the majority of Internet Banking users.

  Easy integration with Bilingual local customer support.

  Supports major browsers and mobile platforms.

eNETS Application

• Fill up a quick response form so that we can arrange for our Sales representative to contact you.
• Apply now via our 3 step application process.

eNETS Merchant Support

Services	Value Pack (UMAPILite)	Professional Pack (UMAPI)
Post Sales Support
Availability - Support modes and hours offered
Email and general hotline phone support
Dedicated phone support
Support hours	Office hours, 8.30am – 6pm	Office hours, 8.30am – 6pm
Response Method - How eNETS will respond to customers
Email notification upon resolution
Phone notification upon resolution
Periodic progress updates
Problem Resolution - Response time to various types of issues
Complete system breakdown	30 mins response; 4 hour resolution	30 mins response; 4 hour resolution
Intermittent system downtime	1 hour response 1 day resolution	1 hour response 1 day resolution
General queries	3 working days response	3 working days response

eNETS Fees & Cost

• Value Pack

  This package is best for businesses that are at the early stage of growth. It is ideal if you want to keep the system integration process simple and require only minimum level of support from us.

• Professional Pack

  This package is best for larger businesses that require a higher level of support from us. System integration is likely to take longer as it involves the user of APIs rather than basic HTML scripting. However, this form of integration is necessary if the business requires certain features that are not available on the value pack.

eNETS Downloads

These guides are for both our merchants and partners. For all requests, please fill up the applicable forms and fax back to the number indicated within each form.

• eNETS Service Application

For application of eNETS services.

• eNETS Change Request Form

For informational / settings changes such as contact details, URLs, and domain name etc.

• eNETS Merchant’s Reset of Password Form

To reset password for access to eNETS Admin Portal.

• eNETS End User Request Form

For request of new Login access to eNETS Admin Portal.

• eNETS Credit Refund Form

For refund of credit transactions.

• eNETS Termination Form

For termination of eNETS services for your company.

eNETS Integration Guides

These forms are for both our merchants and partners.

• UMAPI Java API

API for merchants on the Professional package and uses Java platform.

• UMAPI.NET API

API for merchants on the Professional package and uses .NET platform.

• UMAPI Merchant Integration Manual

Implementation manual for merchants on the Professional package and uses either Java or .NET platform.

• UMAPI Lite Merchant Integration Manual

Implementation manual for merchants on the Value package.

• UMAPI Lite Quick Guide

Quick guide to complement the UMAPI Lite Merchant Integration Manual for merchants on the Value package.

• eNETS Merchant User Guide

Guide on how to use the eNETS Admin Portal for reports and administrative purposes.