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What is eNETS Credit?

eNETS Credit enables merchants to accept major international (VISA, MasterCard, AMEX) credit card payments online. eNETS Credit provides merchants with a range of front-end options including merchant’s own payment page, virtual terminal and customisable order and payment page for merchants that do not have a shopping cart.

eNETS Features

• We accept Credit Card payments from the following brands

  VISA,

  MasterCard, and

  American Express.

• Greater Flexibility

  We also provide merchants with greater flexibility by offering different front-end options including merchant’s own payment page, virtual terminal, and customisable order and payment page for merchants that do not have a shopping cart.

• Supports major browsers and mobile platforms

eNETS Benefits

• Trusted & Reliable

  Processing online payment for major corporations & Government Agencies in Singapore, Hong Kong & Macau.

  Payment Card Industry Data Security Standards (PCI DSS) Compliant.

  Supports 3D Secure transactions (Verified-by-Visa, MasterCard SecureCode & Amex Safekey).

  NETS, our parent company is wholly owned by the DBS, OCBC and UOB.

  Our clientele includes major corporations and government entities in Singapore, Hong Kong and Macau.

• Complete Products & Services

  Flexible online payment solution that accepts most major credit card brands (VISA, MasterCard and AMEX).

  Supports multi-currencies.

  Flexible payment features such as virtual terminal, periodic payments, authorisation & capture.

  Easy integration with Bilingual local customer support.

  Supports major browsers and mobile platforms.

eNETS Application

• Fill up a quick response form so that we can arrange for our Sales representative to contact you.
• Apply now via our 3 step application process.

eNETS Merchant Support

Services	Value Pack (UMAPILite)	Professional Pack (UMAPI)
Post Sales Support
Availability - Support modes and hours offered
Email and general hotline phone support
Dedicated phone support
Support hours	Office hours, 8.30am – 6pm	Office hours, 8.30am – 6pm
Response Method - How eNETS will respond to customers
Email notification upon resolution
Phone notification upon resolution
Periodic progress updates
Problem Resolution - Response time to various types of issues
Complete system breakdown	30 mins response; 4 hour resolution	30 mins response; 4 hour resolution
Intermittent system downtime	1 hour response 1 day resolution	1 hour response 1 day resolution
General queries	3 working days response	3 working days response

eNETS Fees & Cost

• Value Pack

  This package is best for businesses that are at the early stage of growth. It is ideal if you want to keep the system integration process simple and require only minimum level of support from us.

• Professional Pack

  This package is best for larger businesses that require a higher level of support from us. System integration is likely to take longer as it involves the user of APIs rather than basic HTML scripting. However, this form of integration is necessary if the business requires certain features that are not available on the value pack.

eNETS Downloads

These guides are for both our merchants and partners. For all requests, please fill up the applicable forms and fax back to the number indicated within each form.

• eNETS Service Application

For application of eNETS services.

• eNETS Change Request Form

For informational / settings changes such as contact details, URLs, and domain name etc.

• eNETS Merchant’s Reset of Password Form

To reset password for access to eNETS Admin Portal.

• eNETS End User Request Form

For request of new Login access to eNETS Admin Portal.

• eNETS Credit Refund Form

For refund of credit transactions.

• eNETS Termination Form

For termination of eNETS services for your company.

eNETS Integration Guides

These forms are for both our merchants and partners.

• UMAPI Java API

API for merchants on the Professional package and uses Java platform.

• UMAPI.NET API

API for merchants on the Professional package and uses .NET platform.

• UMAPI Merchant Integration Manual

Implementation manual for merchants on the Professional package and uses either Java or .NET platform.

• UMAPI Lite Merchant Integration Manual

Implementation manual for merchants on the Value package.

• UMAPI Lite Quick Guide

Quick guide to complement the UMAPI Lite Merchant Integration Manual for merchants on the Value package.

• eNETS Merchant User Guide

Guide on how to use the eNETS Admin Portal for reports and administrative purposes.