| General |
| 1. |
What
is iNETS Kiosk? |
| |
iNETS Kiosk is a self-service payment
kiosk, which provides a wide range of
services for consumers such as purchase
and top- up of NETS FlashPay card
and NETS CashCard, Bill Payment, Ticket
Payment and Government Services, etc.
The kiosks are located at locations
convenient and accessible to all.
The payment modes accepted at the iNETS Kiosk are NETS, NETS FlashPay and NETS
CashCard. |
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| 2. |
Where
can I find iNETS Kiosk? |
| |
For a complete list of iNETS Kiosk
locations, please visit www.nets.com.sg/inets.
or call NETS Sales and Customer Service
Hotline: 6274 1212 (9:00am – 7:00pm
Monday – Saturday, 10:00am –
7:00pm Sunday & Public Holidays) |
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| 3. |
What
are the services available at iNETS Kiosk? |
| |
Services available at iNETS Kiosk
includes:
- Bill Payment
- Telco / Utility
- Phoenix Comms
- SingTel
- StarHub Cable Vision
- StarHub Ltd
- SP Services
- Zone 1511
- Credit Card
- Loan
- Town Council
- The Potong Pasir Town Council
- Season Parking
- Government Services
- CPF (check account balance)
- Ticket Payment
- EasiBook (booking of coach tickets)
- CashCard Services
- NETS FlashPay Card (Purchase,
Top up, Balance Enquiry and Statement
Print)
- NETS CashCard (Top up, Balance
Enquiry, Statement Print and Refund)
- Other Services
- NETS Cheque Registration for DBS
and POSB savings and current accounts.
- Registration for MyNETS account
to become a Member for iNETS services.
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| 4. |
Is
there any service charge to use the
services at iNETS Kiosk? |
| |
The services provided are free for
customers to use unless otherwise stated. |
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| 5. |
How
do I find the nearest iNETS Kiosk? |
| |
To locate the nearest iNETS Kiosk,
please visit here or call NETS
Sales and Customer Service Hotline:
6274 1212 (9:00am – 7:00pm Monday
– Saturday, 10:00am – 7:00pm
Sunday & Public Holidays) |
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| 6. |
What
are the advantages of using iNETS Kiosk? |
| |
iNETS Kiosks are located at locations
convenient & accessible to all.
NETS FlashPay cards used for transit
and retail can be purchased via iNETS Kiosks. It also provides services
such as top up, statement print, balance
enquiry for NETS CashCard and NETS
FlashPay card.
For MyNETS members, they can login by
scanning their thumbprint, receive free
payment alerts and easily select the
bills they have registered and make
payment. The wide range of services
aims to provide greater convenience
to customers making their lives great! |
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| 7. |
What
are the differences in services for
a registered (MyNETS member) and non-registered
member at iNETS Kiosk? |
| |
Registration is optional. All customers
are able to enjoy the services provided
by iNETS Kiosk.
However, as a MyNETS member, you enjoy
added convenience, as you are able to
login with your biometric or PIN to
add billing organizations and make bill
payments. You are able to view bill
payments you have made previously, under
Transaction History. |
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|
| Registration |
| 8. |
What
are the benefits of registering as MyNETS
Member? |
| |
The benefits of signing up for
MyNETS Account:
Faster Payments – once the member
sets up his user profile and adds
all his regular bills (i.e. bill account
nos.), he need not bring his bills
along for payment, as the bill details
are saved for his convenience. All
he needs to do is to select the bill
he wants to pay, enter the payment
amount, followed by selecting the
payment option, and he is done.
Payment alert (via email or sms)
– Once the Member inputs his
bills’ due dates in his profile,
NETS will consolidate the bills that
are due in the week and send out ONE
payment alert to the registered user.
Keep tracks of Transaction history –
iNETS Kiosk allows the member to view
the past 6 months transactions he has
made via MyNETS Account |
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| 9. |
How
can I register myself as MyNETS Member?
|
| |
You are required to bring your
NRIC/FIN Card for a one-time registration
at the iNETS Kiosk. You will also
be prompted to do a biometric scan
of your right thumb.
At the iNETS Kiosk, touch the “Register”
icon on the top right panel and follow
the step-by-step instructions shown
on the screen to register as a MyNETS
Member.
Alternatively, you may register for
MyNETS at www.mynets.com.sg/MyNETS. |
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|
| 10. |
Why
do I need to scan my NRIC? |
| |
By scanning your NRIC, it provides
an added convenience for customers during
the registration process. You would
not need to manually enter the required
information for registration which includes
your Name and NRIC Number. |
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|
| 11. |
Why
do I need to scan my thumb print? |
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Biometric scan is required for registration
at iNETS Kiosk. The thumb print is an
easier and faster way to login to iNETS Kiosk besides using your login PIN. |
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| 12. |
Are
there any charges incurred if I register
for Membership at iNETS Kiosk? |
| |
No, there are no Membership charges
for registering as a MyNETS member at
the iNETS Kiosk. |
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| 13. |
How
do I update my Membership details in
MyNETS if I have a change of Mobile
Number or Residential Address, what
should I do? |
| |
You can update your MyNETS profile
at any iNETS Kiosk or visit www.mynets.com.sg/MyNETS. |
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| 14. |
I
am a MyNETS member, I have forgotten
my login pin, what should I do? |
| |
You may login using your biometric,
and perform a reset of PIN at the iNETS Kiosk. |
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| 15. |
I
am a MyNETS member, can I change my
login PIN? |
| |
You can choose to login and change
your PIN at any iNETS Kiosk or at www.mynets.com.sg/MyNETS. |
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| 16. |
I
want to register as a member at iNETS Kiosk, can I skip the biometric step
during registration? |
| |
Biometric scan is required for registration
at the iNETS Kiosk. |
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| 17. |
What
happens if I fail to scan my thumbprint
at iNETS Kiosk? |
| |
Biometric scan is required to complete
the registration at the iNETS Kiosk.
If you are unable to complete the registration process because the biometric scan failed, you may like to register online via www.mynets.com.sg/MyNETS. |
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| 18. |
As
a MyNETS member, will my information
be shared with other organizations?
|
| |
As a MyNETS Member the User consents
to NETS or NETS’ agents from time
to time for contacting the User by post,
telephone, e-mail text message, or other
method regarding details of specific
promotions or information on various
products or services, either from NETS
or other third parties. |
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|
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Bill Payment |
| 19. |
What
is Bill Pay? |
| |
Bill Pay is a service that allows
you to make payments for any billing
organizations participating with iNETS Kiosk. |
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| 20. |
Who
are the participating billers? |
| |
Please click here for a list of participating billers
or call NETS Sales and Customer Service
Hotline: 6274 1212 (9:00am – 7:00pm
Monday – Saturday, 10:00am –
7:00pm Sunday & Public Holiday). |
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| 21. |
What
are the modes of payment for Bill Payment?
|
| |
NETS, NETS CashCard and NETS FlashPay
Card are the accepted payment modes
for Bill Payment on iNETS Kiosk. |
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| 22. |
Is
there any limit for Bill Payment transactions?
|
| |
For payment using NETS, it is up
to your daily withdrawal limit by
your issuing bank.
For NETS CashCard & NETS FlashPay
Card, it is up to the stored value
in the cards. Maximum stored value for
NETS CashCard and NETS FlashPay Card
is S$500. |
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| 23. |
What
is the minimum amount I can make for
Bill Payments? |
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Billing Organization can set a minimum
amount for payment through iNETS services.
The minimum amount is reflected on the
bill pay screen. |
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| 24. |
Can
I schedule my bill payments in advance?
|
| |
This service is not available currently. |
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| 25. |
Can
I pay my bills any time I choose? |
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The bill payment service is available
at any iNETS Kiosk 24 hours, 7 days
a week. |
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| 26. |
Who
do I call to get assistance if I encounter
problems during a bill payment at iNETS Kiosk? |
| |
Please call NETS Sales and Customer
Service Hotline: 6274 1212 (9:00am –
7:00pm Monday – Saturday, 10:00am
– 7:00pm Sunday & Public Holidays).
Alternatively, you may email us at info@nets.com.sg
for assistance. |
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| 27. |
What
is required in order to perform a bill
payment at iNETS Kiosk? |
| |
You will need your Bill Reference
Number / Account Number/Credit Card
Number and amount due from the billing
organization to perform your bill payment
at iNETS Kiosk. |
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| 28. |
How
many bills can I pay at iNETS Kiosk?
|
| |
You can pay up to 5 bill pays in a
single transaction at iNETS Kiosk. |
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| 29. |
I
have received a bill but I am not agreeable
to the amount reflected on the bill,
what should I do? |
| |
iNETS Kiosk is an intermediary to
present bills and enable payments on
behalf of our billing organizationrs.
All enquiries / disputes on bills should
be taken up separately with the respective
billing organization. You are advised
to contact your billing origination
for further clarification on all bill
discrepancies. |
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| 30. |
As
a MyNETS Member, why do I need to add
billing organizations that I wish to
use to pay my bills, to my profile?
|
| |
When you register as a MyNETS Member,
you will need to do a one-time initial
configuration to add the billing organizations
that you wish to make payment to, so
that the information will be saved to
your profile for easy access. During
bill payment, your configured bills
will be retrieved automatically and
you can just select the respective bill(s)
and input the amount to pay. |
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| 31. |
After
I have added a new bill, can I make
payment immediately? |
| |
Yes, after you have added your bill
successfully, you can proceed to make
payment for that bill immediately. |
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| 32. |
How
do I change my bill pay account/reference
number for a particular bill in my profile?
|
| |
You are unable to make any changes
to a bill which is added into your
profile. You will need to Delete the
bill and Add a new bill into your
profile.
- To delete the bill pay account/reference
number for a bill in your profile
you will have to login to your MyNETS
account, select the bill, followed
by selecting the “Remove Bill”
option to delete the existing bill
from your profile.
- Then select the “Add Bill”
option by selecting the desired
billing organization with the updated
account/ reference number.
|
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| 33. |
Can
I delete a billing organization under
my account? |
| |
You may login to your profile under
MyNETS Account and select the “Remove
Bill” option to delete the billing
organization. |
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| 34. |
How
do I check the payment status of a bill
pay transaction I made at iNETS Kiosk?
|
| |
For registered MyNETS Members,
you are able to view the payment status
of your bill payment under Transaction
History after you login to your profile
under MyNETS Account.
For non-registered Members, customers
will have to call NETS Sales and Customer
Service Hotline: 6274 1212 (9:00am –
7:00pm Monday – Saturday, 10:00am
– 7:00pm Sunday & Public Holidays).
Alternatively, you may email us at info@nets.com.sg
for assistance. |
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| 35. |
How
do I check the type of transactions
that I had made at iNETS Kiosk? |
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| 36. |
How
many transactions can I view within
my Transaction History log? |
| |
For registered MyNETS Members,
you are able to view your last 6 months
transactions under the Transaction
History log after you login to your
profile under MyNETS Account.
For non-registered Members, customers
will have to call NETS Sales and Customer
Service Hotline: 6274 1212 (9:00am –
7:00pm Monday – Saturday, 10:00am
– 7:00pm Sunday & Public Holidays).
Alternatively, you may email us at info@nets.com.sg
for assistance. |
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| 37. |
I
am not a MyNETS member, am I allowed
to make bill payments at iNETS Kiosk?
|
| |
Bill Payment is available for both,
MyNETS Members and general public. |
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| 38. |
How
long will it take for the payment to
be received by the billing organization?
|
| |
Please allow at least 2 working days
from the day of your payment date for
the billing organization to receive
your payment that was made via iNETS Kiosk. It is advisable for customer
to pay his bill via iNETS Kiosk at least
2 working days in advance to the bill
payment due date. |
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| 39. |
How
do I know if my bill payment transaction
was successfully transacted at the iNETS Kiosk? |
| |
A receipt will be printed once a successful
bill payment is made. Alternatively,
user can opt for an e-receipt to be
sent to your email account. |
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| 40. |
I
have lost my receipt and was unsure
if the bill payment was transacted successfully
at iNETS Kiosk, what should I do? |
| |
For a MyNETS Member, you are able
to login to your MyNETS profile and
view your transactions performed under
Transaction History.
OR
You may check Your Bank Account balance/bank
statement
Alternatively, you may contact our NETS
Sales and Customer Service Hotline:
6274 1212 (9:00am – 7:00pm Monday
– Saturday, 10:00am – 7:00pm
Sunday & Public Holidays). |
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| 41. |
What
if there is no receipt printed after
my bill payment transaction is completed?
|
| |
You can choose to send an e-Receipt
to your email account after the transaction
is completed.
For MyNETS Member, you are advised to
login using biometric or PIN to view
and query the status of your bill pay
transaction under Transaction History.
Alternatively, you may contact our NETS
Sales and Customer Service Hotline:
6274 1212 (9:00am – 7:00pm Monday
– Saturday, 10:00am – 7:00pm
Sunday & Public Holidays). |
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| 42. |
I
am a MyNETS member, am I allowed to
make a bill payment for someone else?
|
| |
Yes, you can proceed with the payment
without logging in to your profile under
MyNETS. |
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| 43. |
I
am a MyNETS member, how many billing
organizations can I add? |
| |
There is currently no limit set to
the number of billing organizations
that can be added to your MyNETS profile. |
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| 44. |
Am
I allowed to make payment for my bills
when it is past the due date stated
on my invoice? |
| |
There is no restriction on iNETS Kiosk
for payment after the invoice due date. |
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| 45. |
How
do I receive my bill payment reminders?
|
| |
If you are a MyNETS member, you have
the option to set bill payment reminder
and you will be able to receive payment
alerts via email and/or sms. |
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| 46. |
If
I want to stop receiving bill payment’s
reminders or alerts, what should I do?
|
| |
You can go to any iNETS Kiosk or
visit www.mynets.com.sg/MyNETS to login
to your MyNETS profile to remove the
bill payment reminder. |
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| 47. |
Am
I allowed to make partial payments for
my bills instead of full payments? |
| |
Flexibility to make partial or full
bill payments is dependent on individual
billing organization. Each billing organization
will have different requirements to
whether full payment or partial payment
is required. |
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| 48. |
Can
I make payment to a billing organisation
who is not found in iNETS Kiosk? |
| |
You can only make payments to billing
organisations participating with the
iNETS Kiosk services. |
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| 49. |
Can
I void a successful bill payment made
via NETS, NETS CashCard or NETS FlashPay
Card at iNETS Kiosk? |
| |
Once a bill payment is made successfully
at iNETS Kiosk, it cannot be void. |
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|
| 50. |
Can
I use my NETS CashCard/NETS FlashPay
Card to make bill payments at iNETS Kiosk? |
| |
Yes, you can use NETS CashCard/NETS
FlashPay Card to make payments at an
iNETS Kiosk. The maximum amount you
can make for bill payments using these
cards is S$500. |
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| 51. |
If
I have a iNETS Kiosk Bill Pay receipt
for my bill payment yet I was informed
by the billing organization that payment
was not received, what should I do?
|
| |
Please contact our NETS Sales and
Customer Service Hotline: 6274 1212
(9:00am – 7:00pm Monday –
Saturday, 10:00am – 7:00pm Sunday
& Public Holidays) or you can
send an email to info@nets.com.sg
for assistance. |
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|
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|
| NETS
CashCard/NETS FlashPay Services |
| 52. |
What
are the differences between NETS CashCard
and NETS FlashPay Card services provided
at the iNETS Kiosk? |
| |
Card Types/
CashCard Services |
|
|
| Top-up |
√
Top up Options: $20, $50 &
$100. Consumer can opt to enter
any amt required. |
√
Top up Options: $20, $50 &
$100. Consumer can opt to enter
any amt required. |
| Check Balance |
√ |
√ |
| Statement Print |
√
Options on number of transactions
to print: Last 5, 10 or 25. |
√
Options on number of transactions
to print: Last 5, 10 or 25. |
| Refund |
√ |
x |
| Card Dispensing |
x |
Purchase card
& Top up to desired amount. |
|
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|
| 53. |
What
is the NETS FlashPay Card? |
| |
NETS FlashPay Card is a new generation
contactless, multi-purpose stored value
CashCard that can be used for your transport
and retail needs in Singapore. |
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| 54. |
How
do I know which payment mode to select
ie, NETS CashCard / NETS FlashPay Card?
|
| |
During payment at iNETS Kiosk,
if you have selected NETS CashCard
as the mode of payment, you are required
to insert the NETS CashCard in the
reader.
If you have selected NETS FlashPay
as the mode of payment, you are required
to place your NETS FlashPay card at
the contactless reader at iNETS Kiosk.
Please refer to the logo displayed on
your card for reference. |
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| 55. |
What
type of card can I purchase at iNETS Kiosk? |
| |
You are able to purchase the new
NETS FlashPay Cards at any of the
iNETS Kiosks. |
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| 56. |
Will
I incur any fees when I top up my NETS
CashCard / NETS FlashPay Card at iNETS Kiosk? |
| |
There are no fees incurred when
you top up your NETS CashCard / NETS
FlashPay Card at the iNETS Kiosk. |
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| 57. |
Will
I incur any fees when I print a statement
for my NETS CashCard / NETS FlashPay
Card at iNETS Kiosk? |
| |
There will be a nominal fee of $0.20
(GST inclusive) per statement print
for your NETS CashCard / NETS FlashPay
Card. The fee will be deducted directly
from your NETS CashCard / NETS FlashPay
Card. Customer is allowed to print up
to the last 5, 10 or 25 transactions. |
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|
| 58. |
What
is the maximum amount that the NETS
CashCard / NETS FlashPay Card can hold?
|
| |
You can top up the NETS CashCard
/ NETS FlashPay Card up to a maximum
of S$500 in stored value. |
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|
| 59. |
Is
there a minimum amount of how much I
am allowed to top up on my NETS CashCard
/ NETS FlashPay Card at iNETS Kiosk?
|
| |
For each transaction, the minimum
amount that you are required to top
up into your NETS CashCard / NETS
FlashPay Card at iNETS Kiosk is $10. |
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|
| 61. |
What
should I do, if my NETS CashCard / NETS
FlashPay Card is retained at iNETS Kiosk? |
| |
Please contact our NETS Sales and
Customer Service Hotline: 6274 1212
(9:00am – 7:00pm Monday –
Saturday, 10:00am – 7:00pm Sunday
& Public Holidays) or send an
email to info@nets.com.sg
for assistance. |
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|
| 62. |
What
should I do, if the top up amount was
deducted from my Bank Account, yet the
NETS CashCard / NETS FlashPay Card was
not topped up successfully? |
| |
Please contact our NETS Sales and
Customer Service Hotline: 6274 1212
(9:00am – 7:00pm Monday –
Saturday, 10:00am – 7:00pm Sunday
& Public Holidays) or send an
email to info@nets.com.sg
for assistance. |
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|
| 63. |
What
should I do, if my NETS CashCard / NETS
FlashPay Card was refunded successfully
at iNETS Kiosk but the money was not
credited to my bank account? |
| |
Please contact our NETS Sales and
Customer Service Hotline: 6274 1212
(9:00am – 7:00pm Monday –
Saturday, 10:00am – 7:00pm Sunday
& Public Holidays) or send an email
to info@nets.com.sg
for assistance. |
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|
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|
| Purchase
of NETS FlashPay card |
| 64. |
How
much does the NETS FlashPay Card cost?
|
| |
The NETS FlashPay card costs $5 (GST
Inclusive). |
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|
| 65. |
Is
there any value inside the NETS FlashPay
Card? |
| |
There is no value in the NETS FlashPay
card. You are required to top up before
using the NETS FlashPay Card. |
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|
| 66. |
Are
there any transaction charges if I top
up my NETS FlashPay Card during the
purchase of the card at iNETS Kiosk?
|
| |
There is no top up fee incurred during
the purchase of the NETS FlashPay Card
at iNETS Kiosk. |
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|
| 67. |
Where
can I use the NETS FlashPay Card? |
| |
You can use the NETS FlashPay card
to make payment on MRT/LRT, Public
Buses and over 2,500 retail points
islandwide.
We are continuously expanding our
merchant list to accept the new NETS
FlashPay Card. Merchants ready to
accept the NETS FlashPay for payments
will be displaying this decal/logo at
their retail outlets.
For the list of retail merchants,
please refer to www.nets.com.sg/netsflashpay. |
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|
| 68. |
What
should I do if I have misplaced the
NETS FlashPay Card, which I just purchased
at iNETS Kiosk? |
| |
The NETS FlashPay card is deemed
non-retrievable once misplaced. There
is no refund for lost and stolen NETS
FlashPay Cards. It works and operates
using the same policy as the existing
NETS CashCard. |
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|
| 69. |
What
mode of payment is allowed for purchase
of a NETS FlashPay Card at iNETS Kiosk? |
| |
You are able to pay via NETS when
you purchase a NETS FlashPay Card
at iNETS Kiosk. |
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|
| 70. |
Can
I refund my NETS FlashPay Card? |
| |
You are able to refund the remaining
balance in the NETS FlashPay Card. The
card cost of $5 is non refundable. |
| |
|
| 71. |
Is
there a limit on the number of NETS
FlashPay Cards I can purchase? |
| |
There is no limit on the number
of NETS FlashPay Cards you can purchase
at iNETS Kiosk. |
| |
|
| 72. |
Can
I void the NETS FlashPay Card purchase
transaction after I have purchased a
NETS FlashPay Card successfully at iNETS Kiosk? |
| |
Once the purchase transaction is successful
at iNETS Kiosk, it cannot be voided. |
| |
|
| 73. |
I
purchased the NETS FlashPay Card at
iNETS Kiosk but I am unable to find
the dispensed card? |
| |
You may contact our NETS Sales
and Customer Service Centre Hotline:
6274 1212 (9:00am – 7:00pm Monday
– Saturday, 10:00am –
7:00pm Sunday & Public Holidays)
or send an email to info@nets.com.sg
for assistance. |
| |
|
| 74. |
I
have topped up my NETS FlashPay Card
but I cannot use it for payments at
retail points or for public transport?
|
| |
If you are experiencing problems with
your NETS FlashPay Card, please contact
our NETS Sales and Customer Service
Hotline: 6274 1212 (9:00am – 7:00pm
Monday – Saturday, 10:00am –
7:00pm Sunday & Public Holidays)
or send an email to info@nets.com.sg
for assistance. |
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|
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|
| Ticket
Payment Services |
| 75. |
What
is iNETS Kiosk Ticket Payment
Service? |
| |
Ticket Payment is one of the services
within iNETS. This service allows
you to purchase & pay for tickets
available. |
| |
|
| 76. |
What
mode of payment is allowed for purchasing
tickets at iNETS Kiosk? |
| |
You are able to make payment via
NETS, NETS CashCard and NETS FlashPay
Card when you purchase tickets at
iNETS Kiosk. |
| |
|
| 77. |
Any
extra charges for purchasing these tickets
at iNETS Kiosk? |
| |
Additional charges (Example: Booking
Fees) are by the respective merchants
and are usually minimal. |
| |
|
| 78. |
Is
the purchase inclusive of GST? |
| |
Yes, it is inclusive of GST. |
| |
|
| 79. |
Can
I refund my tickets after payment is
made and transaction is completed? |
| |
The purchase & usage of the
tickets are subjected to the specific
T&Cs of the respective merchants. |
| |
|
| 80. |
I
have forgotten to collect the receipt
after payment is made, what should I
do? |
| |
Once the transaction is successful,
receipts will be printed out for your
collection. Should you misplace
or lose the receipts, please show your
NRIC or Passport to the ticket office
during ticket collection. |
| |
|
| 81. |
Can
I void the tickets after I have purchased
successfully at iNETS Kiosk? |
| |
Once the transaction is made successfully
at iNETS Kiosk, it cannot be voided. |
| |
|
| 82. |
Can
I book or reserve tickets and not make
payment at iNETS Kiosk? |
| |
Reservation of tickets at iNETS Kiosk is not available.
Once you had confirmed on the ticket(s)
to be purchased, you are required to
make payment via NETS, NETS CashCard
or NET FlashPay Card. |
| |
|
| |
|
| Miscellaneous |
| 83. |
Who
can I call for enquiries? |
| |
For queries on the type of services
available on iNETS Kiosk:
- Email to us at info@nets.com.sg
- Contact NETS Sales and Customer Service
Hotline: 6274 1212
(9:00am –
7:00pm Monday – Saturday, 10:00am
– 7:00pm Sunday & Public
Holidays).
|
| |
|