| Services |
Professional
Pack (UMAPI) |
| System
Integration |
Support
Support given to integrate the merchant’s
system to the eNETS platform including User Acceptance
Tests (UAT) |
| Free phone
support |
Ten
hours free phone suport (Office hours 8.30am to
6pm) |
| UAT Support
(Optional Feature) |
$1,500
for the first week, subsequently $500 per week.
This allows you access to our UAT servers as well
as technical support (Office hours 8.30am to 6pm) |
System Integration Method
Complexity of Integration Method |
You may
integrate to our systems using an Application
Programming Interface (API) that we will supply
you. Presently we only support JAVA or .NET platforms |
| Post
Sales Support |
Availability
Support hours offered |
Email and
general hotline phone support.
(8.30am-6pm, working days only) |
Response Method
How eNETS will respond to customers |
1. Upon
resolution, we will callback those customers that
had called previously
and asked for a callback
2. eMail notification to all customers |
Problem Resolution
Response time to various types of issues |
1. Complete system breakdown
- 30 mins response, 4 hour resolution
2. Intermittent system downtime - 1 hour response,
1 day resolution
3. General queries - 3 working days response |
| Products
Available |
Credit
Cards and/or Direct Debit
Customers make payment using either a credit card
or debit card via merchant’s e-commerce website
|
Virtual Terminal
The merchant inputs credit card information into
an eNETS virtual terminal web page. Useful when
the merchant received orders through the phone,
fax or mail (and email).
|
1-Pager
A single page which display all the different credit and direct debit services offered by eNETS. Only one-time integration to eNETS required. |
| Security |
Verified by VISA and SecureCode
(3D Security)
Verification security feature offered to MasterCard
and VISA cardholders only
|
| Multicurrency |
Settlement Currency
The currency which is used to settle with the Merchant |
SGD and
other currencies available upon approval |
Transaction Currency
The currency of the underlying transaction |
All major
currencies |
| Settlement |
Frequency
How often Merchants get paid for their sales transactions |
Weekly |
| Fees |
Merchant Discount Rate
Transaction fee payable to eNETS |
|
Credit Card
Transaction fee for each credit card transactions |
4.0% |
Direct Debit (Singapore)
Transaction fee for each direct debit transactions
via DBS/POSB, UOB, OCBC and Citibank Internet Banking |
3.5% OR
Minimum of $1.50 |
Account setup
One-time fee payable (Minimum Charge for Single
services) |
S$1,200 |
Annual Maintenance
Annual fee payable (Variable according to Single
or Bundle services) |
S$800 onwards |
