| Services |
Value
Pack (UMAPILite) |
Professional
Pack (UMAPI) |
Platinum
Pack (UMAPI) |
| System Integration |
Support
Support given to integrate the merchant’s
system to the eNETS platform including User Acceptance
Tests (UAT) |
| Free phone support |
2 hours
(Office hours 8.30am – 6pm) |
10 hours
(Office hours 8.30am – 6pm) |
|
| Dedicated phone support |
|
|
7 days a
week,
8am – 3am |
| UAT Support |
(Optional)
1st week: $1500
Subsequent weeks:
$500 per week |
(Optional)
1st week: $1500
Subsequent weeks:
$500 per week |
1st week:
Free
Subsequent weeks:
$500 per week |
System Integration
Method
Complexity of Integration Method |
| Integration method |
Simple HTML
Scripting |
More complex
API integration |
More complex
API integration |
| |
| Post Sales
Support |
Availability
Support modes and hours offered |
| Email and general hotline phone
support |
|
|
|
| Dedicated phone support |
|
|
|
| Support hours |
Office hours,
8.30am – 6pm |
Office hours,
8.30am – 6pm |
7 days a
week, 8am – 3am |
Response
Method
How eNETS will respond to customers |
| Email notification upon resolution |
|
|
|
| Phone notification upon resolution |
|
|
|
| Periodic progress updates |
|
|
|
Problem
Resolution
Response time to various types of issues |
| Complete system breakdown |
30 mins
response;
4 hour resolution |
30 mins
response;
4 hour resolution |
30 mins
response;
4 hour resolution |
| Intermittent system downtime |
1 hour response
1 day resolution |
1 hour response
1 day resolution |
1 hour response
1 day resolution |
| General queries |
3 working
days response |
3 working
days response |
3 working
days response |
| |
| Products
Available |
Credit Cards and/or Direct Debit
Customers make payment using either a credit card
or debit card via merchant’s e-commerce website |
|
|
|
Virtual Terminal
The merchant inputs credit card information into
an eNETS virtual terminal web page. Useful when
the merchant received orders through the phone,
fax or mail (and email). |
|
|
|
Collection Page
Useful where the merchant has a web-site but no
shopping cart or payment page. This functionality
allows the merchant to quickly and easily customise
a payment page. The merchant can download details
of the transaction captured on the payment page |
|
|
|
| |
| Security |
Verified by VISA and SecureCode (3D Security)
Verification security feature offered to MasterCard
and VISA cardholders only |
|
|
|
| |
| Multicurrency |
Settlement
Currency
The currency which is used to settle with the Merchant |
| SGD |
|
|
|
| Other currencies (subject to approval) |
|
|
|
Transaction
Currency
The currency of the underlying transaction |
| All major currencies |
|
|
|
| |
| Settlement |
Frequency
How often Merchants get paid for their sales transactions
|
Fortnightly |
Weekly |
Weekly or daily (in certain
cases only; sales consultant to advise) |
| |
| Fees |
Merchant Discount Rate
Transaction fee payable to eNETS |
4.0% |
Sales Consultant to advise |
Sales Consultant to advise |
Account setup
One-time fee payable for new applicants
|
Single product: $200
Direct debit: $400
Bundle: $500 |
Single product: $1500
Credit & Direct debit: $2000 |
Sales Consultant to advise |
Annual Maintenance
Annual fee payable |
Single product: $450
Direct debit: $450
Bundle: $600 |
Single product: $1800
Credit & Direct debit: $2500 |
Sales Consultant to advise |
