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Paying using credit card
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| Getting started |
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| What
kind of credit card information can I store with eNETS? |
You may store credit card information such
as your Credit Card number and expiry date. Your card details
will be stored in an encrypted format so as to ensure that the
details cannot be read in clear.
Store with us your Visa or MasterCard card details. Register
with My
eNETS today. |
| What
are my benefits of storing the credit card information with
NETS? |
| You will be able to make payments via Internet
or mobile phone without having to reveal the sensitive information.
You will also be able to track your card transactions up to
the last six (6) months through My
eNETS. |
| Do
I need any special hardware? |
We recommend the following:
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PC with at least a Pentium 133MHz processor or faster
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32 MB RAM or higher |
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SVGA or higher resolution monitor, 256 colours minimum
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Modem of 28.8 kbps or higher |
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Windows 9x / NT / ME / XP Operating system |
Note: Please ensure that your browser's Java & JavaScript
functions are enabled. |
| How
secure is the transmission of payment information over the internet? |
NETS adheres to strict security procedures
for the storage of information and the prevention of unauthorised
access.
Security features include:
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use of VeriSign digital certificates at NETS website
to provide 128-bit encryption of your data |
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one-way hashing of your PIN |
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message authentication coding (MACing) of payment requests,
using triple data encryption standard (3DES) |
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automatic logoff when no activity is detected from your
PC after ten (10) minutes |
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GSM encryption to encrypt your messages |
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re-configuration of modem to accept messages only from
delegated Gateway |
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| How
secure is the transmission of payment information when I use
my mobile phone? |
Sensitive payment information such as your
eNETS PIN and Credit Card number are never transmitted during
a payment transaction.
All user information is also stored encrypted in a secure environment. |
| What
kind of security upgrade will eNETS be implementing? |
On 31 May 2006, eNETS will be upgrading
its system to only internet messages from:
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SSL v3 |
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Message signed with at least 128-bit encryption. |
Currently, the eNETS system supports:
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SSL v2, SSL v3 |
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Message signed with at least 128-bit encryption. |
With this security upgrade, SSL v2 and encryption strength of
less than 128-bits will not be supported after 31 May 2006.
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| Why
is eNETS implementing this security upgrade? |
| eNETS prides itself on offering the most
convenient, reliable and secure online payment for the best
purchasing experience on the Internet. We also consistently
align ourselves with leading industry standards and other requirements
as established by card brands. One such standard is the Payment
Card Industry (PCI) standard developed by Visa, MasterCard and
Amex. |
| How
will I be affected if my browser does not support SSL v3 or
128-bit encryption? |
| If you are using a browser that does not
support SSL v3 or encryption with less that 128-bit, uou will
not be able to make a payment through eNETS. Once the eNETS
system detects a request coming from a browser with a security
setting lower than that required, the system will not establish
a connection with that browser. When that happens, you will
see the standard internet error message such as “Page
not found” or “Error 404”. |
| Should
I encounter the error described in (3), how can I continue? |
To diagnose the cause of the problem, please
check your browser version. Browsers supported are:
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Microsoft Internet Explorer (IE) ~ Versions
5.5 SP2 through 6.0 SP1 |
| ii) |
Netscape ~ Versions 6.2 through 7.0 |
If the browser is of a lower version, you may upgrade their
browser by clicking one of the links below:
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| What
browser version must I have to pay through eNETS? |
eNETS has been tested to support the following
Internet Browsers:
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Microsoft Internet Explorer (IE) ~ Versions
5.5 SP2 through 6.0 SP1 |
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Netscape ~ Versions 6.2 through 7.0 |
Please note that new versions of a browser,BETA versions or
other browser brands (such as Firefox and Opera) are not yet
certified for optimal use with eNETS services. |
| How
can I check my browser security setting? |
Please follow the given steps below:
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If you are using Microsoft Internet Explorer |
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To check the security level in Microsoft Internet Explorer,
open a browser window. |
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From the toolbar, select Help > About Internet
Explorer. ii) The cipher strength should be indicated
as 128-bits. |
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To check the SSL version supported in Microsoft Internet
Explorer, open a browser window. |
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From the toolbar, select Tools > Internet Options
> Advanced tab |
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Scroll all the way down to “Security”. |
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Click the checkbox next to “Use SSL 3.0”
if it is not already checked. |
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If you are using Netscape |
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To check the security level and SSL version for Netscape,
open a browser window. |
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From the toolbar, select Tools > Options >
Advanced category. |
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On the Advanced panel, scroll to the Security
section. (If no subcategories are visible, click
to expand the list.) |
| iii) |
Click the checkbox next to “SSL 3.0”
if it is not already checked. |
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| Why
can't I see the payment page where I can input my credit card
details for payment? |
This happens when you have a pop-up blocker.
You'll have to add the following URLs in your list of allowed
sites to view it.
payment.consumerconnect.com.sg
www.enets.com.sg
www.enets.sg |
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| Login |
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| What
do I need to store my credit card details with NETS? |
You will need to register with
My eNETS.
Once you have registered and login to My
eNETS, go to “Credit”
to set-up your credit card details.
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| If
I have forgotten my eNETS ID, how do I login? |
You will not be able to login if you have
forgotten your eNETS ID. You may call NETS Call Centre for assistance.
NETS Call Centre operating hours are:
Mondays to Saturdays : 9.00 a.m. – 7.00 p.m.
Sundays & Public Holidays:
10.00 a.m. – 7.00 p.m. |
| If
I have forgotten my PIN, how can I login? |
If you have forgotten your PIN, select "Forgot
PIN?". You will be prompted with your challenge
question (which you had specified during the registration).
Enter the correct answer to the question and NETS will e-mail
you (at the registered e-mail address) your eNETS ID and the
hint to your PIN (which was also specified during the registration). |
| If
I cannot remember my PIN despite the hint, how can I login? |
| If you cannot remember your PIN despite
the hint e-mailed to you, you will not be able to access
My eNETS. You
may call NETS Call Centre for assistance at 6274 1212. |
| What
happens if I cannot answer the challenge question? |
| You will not be able to receive your hint
to your password for My
eNETS. Please call NETS Call Centre at 6274 1212
for assistance. |
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| Making payment via the internet |
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| If
I have stored my credit card information with NETS, how do I
may a payment over the internet? |
Step 1: From the participating
merchant’s website, took out for the option to pay by
credit card.
Step 2: You will
be redirected to a page where you can enter your credit card
information manually, or enter your eNETS ID and PIN and select
your Credit Card Alias.
Step 3:
User will be shown a pop-up box. Click on ‘Ok’ if
you want to continue with the transaction and ‘Cancel’
if you want to terminate the transaction.
When a transaction is successful, the merchant will be able
to provide an electronic receipt. |
| What
is the maximum transaction limit? |
| The maximum transaction limit is your Credit
Card limit. |
| How
would I know if the transaction has been successfully processed? |
You will receive an instant acknowledgement
receipt from the merchant informing you that the transaction
was successful.
You may also check the transaction history by logging into
My eNETS. |
| Who
do I contact if I have technical problems when making payments? |
You may send via e-mail, detailing your
technical problems, to info@nets.com.sg
or call NETS Call Centre at 6274 1212 during office hours.
We would appreciate it if you could provide the following information
when reporting problems:
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Date and time when error occurred |
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The error message(s) or describe the screen you encountered
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Your Credit Card type |
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The Operating System (Windows, Macintosh, Unix) you
are using |
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Browser (Microsoft Internet Explorer, Netscape Navigator) |
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Your contact number during office hours |
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| Can
I use other operating systems, other than Win 9x / NT? |
| eNETS Credit was developed specifically
for Windows 9x or NT or XP operating system. Other operating
systems may not be compatible. |
| Why
is the website slow at times? |
The speed depends on various factors:
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the traffic on your Internet Service Provider (ISP); |
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the amount of traffic on the Internet; |
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interruption to telephone line; |
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speed and quality of the modem; etc. |
If you repeatedly encounter slow response at our website, please
provide details of the URL (website address) and time of access.
We will contact you soon to advise on situation. |
| There
is a 'Java Script Error' on my computer. What should I do? |
This usually happens when a transaction
is attempted before the Java applet is completely loaded into
your PC.
To reload the applet, click on the toolbar, re-select the transaction
and wait for the loading to be completed before you proceed.
If this does not help, please try clearing the browser's cache
before you log in again. |
| What
should I do if I see 'This program has performed an illegal
operation' on my PC? |
| This is commonly known as GPF (General Protection
Fault). You'll have to restart your browser. If the problem
persists, please consult your PC vendor. |
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| Making payment via the mobile
phone |
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| If
I accidentally sent my message more than once, can I cancel
the duplicate transaction? |
| No, however, the merchant will do the appropriate
refund for the excess payment made. |
| What
is the maximum transaction limit? |
| Your Credit Card limit applies. |
| How
would I know if the transaction has been successfully processed? |
| You will receive an SMS message from NETS
informing you that the transaction has been successful. |
| Will
I be informed or receive an error/help message if my transaction
is unsuccessful? |
| Yes, an appropriate error/help message will
be sent to your mobile phone, informing you that the short message
you had sent was invalid or that the transaction could not be
processed. |
| Is
there any proof of receipt or something similar for my successful
transaction? |
| Yes, an e-mail will be sent to you if your
transaction was successful. You can keep the e-mail to show
that payment was made. |
| Before
I receive a confirmation on my first transaction, can I initiate
another transaction? |
| Yes, you may. |
| How
long does it take to complete a transaction using mobile phone? |
| Your transaction should be completed in
about one minute after you have sent the short message to NETS. |
| May
I receive an incoming call or make an outgoing call while performing
an SMS transaction? |
| Yes, but only if your mobile phone supports
the making and receiving of phone calls in the middle of composing
an SMS message. |
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| Update Credit Card Details |
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| How
do I update my Credit Card details after registration? |
You may update your Credit Card details
when you access My
eNETS.
After login, go to “Credit” and
select “Update Credit Card Details”. |
| How
quickly is the information updated? |
| It is done immediately. |
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