Joint response by LTA and NETS on ERP payment problems

One-stop Integrated Testing of NETS CashCard / IU Initiated at Authorised Inspection Centres from

Singapore, 22 May 2008 – The Land Transport Authority (LTA) and NETS, responding to recent feedback from motorists affected by ERP payment issues, are jointly investigating the cause of these incidents. Findings so far point to about 250-300 cases a month of ERP transactions experiencing problems of compatibility between the IU and CashCards. The total number of ERP transactions a month is 9 million. To make it more convenient for motorists encountering such problems, LTA and NETS will work together to resolve them expeditiously.

From 28 May, the LTA and NETS will introduce integrated testing of NETS CashCards and In-Vehicle Units (IU) at LTA Authorised Inspection Centres. With the new service, motorists who encounter any problem with their ERP transactions can visit any authorised centre to test both their NETS CashCard and IU. This will serve to provide motorists with a convenient one-stop solution. (Please refer to Annex 1 for the list of LTA Authorised Inspection Centres)

Motorists, whose NETS CashCard or IU is found to be faulty, will get a one-for-one NETS CashCard or IU replacement, and the administrative fee waived.

LTA and NETS are committed to make ERP transactions as efficient as possible and are working together to minimise ERP transaction error rates.