| 1. |
What is the SingTel –
NETS Mobile Payments trial about? |
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This trial gives you an opportunity to use this
new technology to make payments using the mNETS
Wallet at participating merchants that you are familiar
with. You can make payments for goods and services
just by flashing the NFC-enabled phone at the NETS
FlashPay contactless readers at participating shops.
The phone will act as a stored value card for you
to make payments.
For added convenience, you can top up your stored
value anytime via the phone safely and securely.
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| 2. |
What is mNETS? |
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mNETS is a new service that NETS is offering on
the mobile platform to benefit consumers and merchants.
There will be many innovative consumer and merchant
services to be introduced soon, but NETS will first
launch the mNETS Wallet and mNETS Coupon as a trial.
The technology, which transforms your NFC-enabled
phone into a mNETS Wallet, is known as Near Field
Communications (NFC). Making a payment is as simple
as flashing your NFC-enabled phone on a NETS FlashPay
contactless terminal. A mNETS Wallet is installed
on your NED-enabled phone that stores electronic
cash. mNETS Coupons offer consumers discounts, promotions
and other privileges at participating merchants.
These coupons can be downloaded into your mobile
phone. |
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| 3. |
What is NFC? |
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NFC stands for Near Field Communication, which
is a combination of identification and wireless
technologies, that enables two electronic devices
to communicate and exchange data. The NFC-enabled
phone being used in this trial uses this technology
to communicate to the readers at the retail shops
to make payments. |
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| 4. |
What are the applications made possible
by NFC? |
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NFC can be used to enable NETS FlashPay contactless
payments at the retail point-of-sale. This requires
an NFC-enabled device such as a mobile phone, and
a reader cum terminal at the retailer that can communicate
with the device.
NFC can also be used in posters that can send electronic
coupons known as mNETS Coupons to NFC-enabled mobile
phones held within close proximity. These let you
enjoy discounts, promotions and other privileges
at participating merchants.
You need to download an mNETS software application
onto your compatible NFC-enabled mobile phones.
You can then start to make mNETS transactions, using
your NFC-enabled mobile phones, at participating
retailers. |
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| 5. |
How long is the SingTel - NETS Mobile
Payments Trial? |
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The trial takes place from 26 July 2008 to 25
January 2009. |
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| 6. |
Which are the participating merchants?
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NETS FlashPay will be accepted island wide at
over 15 participating merchants with the majority
of these participating merchants located in AMK
Hub. Participating merchants include Bengawan Solo,
Cathay and The Face Shop, to name a few. Trial users
can also make payment with their NFC-enabled phones
at over 500 participating merchants who display
the NETS FlashPay decals or merchants with NETS
FlashPay contactless readers. Please go to www.singtel.com/mpaymentstrial
or www.nets.com.sg/mpaymentstrial
for more details. |
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| 7. |
Is there a charge to participate in the
SingTel – NETS Mobile Payments trial? |
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There is no charge to participate in the trial
as SingTel will loan you a free trial phone. You
can top up the stored value in the mNETS Wallet
directly by using your SingTel-UOB Platinum Credit
Card. The cost of your purchases will then be deducted
from the stored value of your mNETS Wallet. There
are no transaction fees or surcharges for purchases,
or for top-ups using your SingTel-UOB Platinum Credit
Card. |
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| 8. |
How do I top up the mNETS Wallet? |
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You may top up your mNETS Wallet using your trial
phone and SingTel-UOB Platinum Card. There are no
charges for top-ups. Please follow the user guide
for instructions on how to top up your stored value. |
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| 9. |
Can I use another credit card to top
up my mNETS Wallet? |
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For the purpose of this trial, you are only allowed
to top up your mNETS Wallet with your SingTel-UOB
Platinum Credit Card. Therefore, please ensure that
you do not terminate your SingTel-UOB Platinum Credit
Card during the trial period. |
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| 10. |
What are the benefits of the mNETS Wallet
and mNETS Coupon to consumers? |
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You get to enjoy the speed, convenience and ease
of use offered by the mNETS Wallet. You can also
download mNETS Coupons for exciting discounts, attractive
promotions and other privileges at participating
merchants. Together, they present you with an innovative
experience. |
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| 11. |
How different is the mNETS Wallet from
the normal NETS CashCard? |
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The mNETS Wallet exists in the form of software
in the NFC-enabled phone which has to be downloaded,
initialised and topped up over a mobile network.
A NETS CashCard is a multi purpose stored value
card that can only be used and topped up using a
terminal, ATM or card reader. |
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| 12. |
How does NETS ensure that mNETS transactions
using NFC is safe and secure? |
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NETS has put in place measures to ensure the security
and reliability of NFC transactions, through the
use of proven security technologies. |
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| 13. |
When is the commercial launch of this
mobile payment service? |
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This service is currently in the trial phase.
During the trials, we will register feedback as
well as to monitor the performance of the service,
which will then enable us to improve the level of
service. NETS and SingTel will announce the commercial
launch date once both parties have fully assessed
the service. |
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| 14. |
Do I get to keep the handset after the
trial? |
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We will be running an incentive programme during
the trial to encourage usage. Those who fulfil the
criteria set will get to keep their handsets, together
with the chance to win some attractive prizes. We
will keep you informed of the incentive programme
during the trial. |
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| 15. |
How do I download the mNETS Coupon into
my NFC phone? |
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The mNETS Coupons can only be downloaded to your
NFC phones. |
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| 1. |
Ensure “tag detection”
is on |
| 2. |
Flip open the mobile phone and place the
tip of the phone on the tag to download the
tag. |
| 3. |
The phone will prompt to log on to a SingTel
wallet if the application is not activated. |
| 4. |
Accept the prompt to connect to GPRS and
click start to access the coupon information
page. |
| 5. |
Confirm promotion details and Terms &
Conditions before proceeding to download the
coupon |
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Coupons that are successfully downloaded
will be stored in the Coupons folder found
in the mNETS Wallet. |
You may refer to your user guide for more details. |
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| 16. |
Are there any charges to download an
mNETS Coupon into my NFC phone? |
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There are no charges for downloads of mNETS Coupons
into your NFC handphone. For the purpose of this
trial, there will also be no GPRS charges for these
downloads. |
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| 17. |
How soon can I start to use the mNETS
Coupon? |
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As soon as the mNETS Coupon is downloaded, you
will be able to enjoy privileges at selected merchants. |
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| 18. |
Where can I see my downloaded mNETS Coupons
and its details? |
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In order to view the mNETS Coupon, please follow
the instructions. |
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| 1. |
Log on to SingTel wallet |
| 2. |
Go to Coupons folder |
| 3. |
Select the respective mNETS Coupon of choice |
| 4. |
Select “Details” |
| 5. |
In the details folder, you will be able
to view the promotion information of the mNETS
Coupon: |
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a. Description
b. Expiry date
c. Status (“Use now” or “Redeemed”)
d. mNETS Coupon ID |
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| 19. |
What happens if I encounter problems
downloading the mNETS Coupon? |
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If you are experiencing problems with the mNETS
Wallet and mNETS Coupon, please send your feedback
to mpayments@singtel.com.
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| 20. |
Can the mNETS Coupon be re-used? |
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No, once the mNETS Coupon is used, the status
will be changed to “redeemed”. You will
not be able to re-use the coupon again. |
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| 21. |
Is there any expiry date to the mNETS
Coupon? |
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The terms and conditions of an mNETS Coupon is
subject to the participating merchants. You may
check the expiry date of the mNETS Coupon in the
coupon details. |
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| 22. |
Can the mNETS Coupon be forwarded to
my friend? |
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No, the mNETS Coupon cannot be forwarded. |
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| 23. |
What can I do if I have redeemed a wrong
coupon at a merchant? |
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You will not be able to reverse the wrong redemption.
The wrong redemption will be forfeited. You may
do another redemption with the correct coupon. |
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| 24. |
How many coupons can my mobile phone
store? |
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You may store up to 10 mNETS Coupons in the SingTel
Wallet. You may delete any redeemed mNETS Coupon
on your own if you would like to download other
mNETS coupon(s). |
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| 25. |
Can I download one promotional offer
more than once? |
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You can only download one mNETS Coupon for each
promotion type. To download a second mNETS Coupon,
you will have to delete any redeemed coupon from
the same promotion. |
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| 26. |
Do I need to pay using the mNETS Wallet
when using an mNETS Coupon? |
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Yes, you will need to use your mNETS Wallet for
payments when redeeming mNETS Coupon at any of the
participating merchants. |
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| 27. |
How can I get further details on the
SingTel – NETS Mobile Payments trial? |
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You may go to www.nets.com.sg/mpaymentstrial
or www.singtel.com/mpaymentstrial
or you may email any questions to mpayments@singtel.com
to find out more about the Mobile Payments trial. |
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| 28. |
What will happen if I lose my NFC phone?
Is there a way to terminate or stop the mNETS Wallet? |
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The ownership of money stored in the mNETS Wallet
cannot be pegged to the owner, hence losing the
phone with cash value in it is like losing a wallet
with cash. However, the person who found your phone
would not be able to read your credit card details
nor use your credit card to top up the value. Kindly
call SingTel at 1626 immediately to report loss
of your phone and they will block the use of your
mNETS Wallet accordingly. |
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| 29. |
What happen when I lose my SingTel-UOB
Platinum Credit card? |
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If you lose your SingTel-UOB Platinum Credit Card,
please inform UOB immediately. Kindly note that
once you have reported the loss of the credit card,
you will not be able to do any top ups on your NFC-enabled
phone. You will need to register with NETS again
once you have received your replacement card. |
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| 30. |
What happen if there is insufficient
amount of credit limit in my SingTel-UOB Platinum
Card? |
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Whenever there is an insufficient limit in your
credit card, you will not be able to purchase anything
with the SingTel-UOB Platinum Credit Card until
you have pay off the balance to increase the credit
limit. |
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| 31. |
If someone took my phone, found my SingTel-UOB
Platinum Card details and make a top-up on my NFC
phone, will I be liable for the payment made? |
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Yes, you will be liable for the payment made unless
you have reported the loss of your NFC-enabled phone.
However, in order to do the top-up, a person would
need to pass through several security ‘check-points’
before he/she can even get to the top-up menu. |
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